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All Journal Ilmiah Manajemen Bisnis Journal of Consumer Science Jurnal Pendidikan Biologi Indonesia SMATIKA JADECS (Journal of Art, Design, Art Education and Culture Studies) Jurnal EMT KITA Journal of Consumer Sciences Jurnal Sains Dan Teknologi (SAINTEKBU) UICELL Conference Proceeding Journal of Advanced English Studies Meteor STIP Marunda Ideas: Jurnal Pendidikan, Sosial dan Budaya ILKOMNIKA: Journal of Computer Science and Applied Informatics Seltics Journal: Scope of English Language Teaching, Literature and Linguistics Journal Klasikal: Journal of Education, Language Teaching and Science JISA (Jurnal Informatika dan Sains) Letters in Information Technology Education (LITE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences Sekretari & Administrasi (Serasi) Media Jurnal Informatika International Journal of English and Applied Linguistics (IJEAL) JoMMiT : Jurnal Multi Media dan IT Insearch: Information System Research Journal Journal of Informatics and Communication Technology (JICT) Jurnal Pendidikan dan Kebudayaan (JURDIKBUD) Asian Journal of Community Services (AJCS) Asian Journal of Applied Education International Journal of Multilingual Education and Applied Linguistics Journal of Informatics and Communication Technology (JICT) Jurnal Pendidikan dan Kebudayaan
Irma Rasita Gloria Barus
School Of Vocational Studies, IPB University, Bogor, West Java
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Journal : ILKOMNIKA: Journal of Computer Science and Applied Informatics

 1 
Comparing User Experience Maxim and inDrive Applications Using the User Experience Questionnaire Fauzi Adi Saputra; Mia Putri Yeza; Muhammad Farhan Fahrezy; Amata Fami; Irma Rasita Gloria Barus
ILKOMNIKA: Journal of Computer Science and Applied Informatics Vol 6 No 1 (2024): Volume 6, Nomor 1, April 2024
Publisher : Lembaga Penelitian dan Pengabdian Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28926/ilkomnika.v6i1.614

Abstract

Online transportation applications are vital in meeting daily mobility needs in today's world. The fierce competition between transportation apps like Maxim and Indrive demands a deep understanding of user satisfaction factors to ensure preference and loyalty. This study aims to recognize and compare elements that impact user satisfaction of the two applications. User satisfaction with both applications. Using the quantitative method of data for the User Experience Questionnaire (UEQ) was gathered via an online survey. from 89 respondents. These questionnaires are designed to measure specific aspects of the user experience. The data analysis findings indicate that Maxim achieved a superior user experience score over InDrive because it excelled in attractiveness, perspicuity, efficiency, dependability, stimulation, and novelty. These findings indicate that service availability and the quality of user interaction with the application determine user satisfaction. The conclusion of this study emphasizes the importance of understanding user preferences and providing services that meet their needs and offer a superior user experience. These results can potentially guide the development of strategies to increase user satisfaction and loyalty in the ride-hailing industry.
Co-Authors Adzani, Rivanka Marsha Afifah, Najla Putri Amata Fami Anatasya Wenita Putri Anggraeni, Aulia Anka Luffi Ramdani Ardhani, Muhammad Naufal Aulia Anggraeni Bambang Siswanto Beda, Glorian Hilarius Kiantin Bintang, Denty Nirwana Bontisesari Bontisesari Wahyoedi Bontisesari Wahyoedi Clara Kalyana Ayusya Clara Kalyana Ayusya Dimas Akbar Tama Dwi Setyo Riani Dwi Setyo Riani Dwiningsih Sulistiarti Fami, Amata Fauzi Adi Saputra Gatot Widodo Hakim, Ghaeril Juniawan Parel Hardika, Bagus Harries Marithasari Hasna Nabiilah Widiani Hery Winoto TJ Ilham Arief Muttaqin Ira Resmayasari Jonathan Cristiano Rabika Josephine Elvira Josephine Elvira Kania Sofiantina Rahayu Kinaya Khairunnisa Komariansyah Luthfi Dika Chandra Maulidya, Icha Mia Putri Yeza Mindara, Gema Parasti Muchlas Suseno Muhammad Al Amin Muhammad Farhan Fahrezy Muhammad Galuh Gumelar Muhammad Ilham Nurfajri Muhammad Yordi Septian Muzaqi, Anggito Rangkuti Bagas Najla Amelia Putri Nangin, Meryl Astin Nidia Sulistyowati Nidia Sulistyowati Ninuk Lustyantie Occy Bonanza Prastowiyono, Daffarizqy Pratama, Reza Putri, Anatasya Wenita Putri, Najla Amelia Rabika, Jonathan Cristiano Raisa Amanda Putri Raisa Amanda Putri Ramdhana, Muhammad Fathi Rasendriya, Achmad Syahmi Rayhan Ananda Hafiz Pradipta Rhino Abikusno Ronald Simanjuntak Rosna Yuherlina Siahaan Salma, Cynthia Octavania Putri Samsi Setiadi Saputra, Fikri Simanjuntak, Marudut Bernadtua Soegeng Wahyoedi Sulistiarti, Dwiningsih Syalwa Bella Sopian Syalwa Bella Sopian Tatie Soedewo Thahir, Raisa Mutia Toko, Gigih Prastyan Valencia, Cindy Zahra, Afnan