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All Journal Jurnal Kesehatan Reproduksi TEKMAPRO Journal of Industrial Engineering and Management Journal of Economics, Business, & Accountancy Ventura JURNAL MANAJEMEN MOTIVASI Majalah Ekonomi Jurnal Ilmu Manajemen JURNAL EKSBIS TRANSFORMASI: Jurnal Manajemen Pemerintahan Revitalisasi : Jurnal Ilmu Manajemen Public Corner Dinasti International Journal of Economics, Finance & Accounting (DIJEFA) Indonesian Journal of Laboratory Jurnal Abdimas Sangkabira International Journal of Social Science Jurnal Kedaymas Borobudur Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Ilmu Manajemen
Basuki Rachmat
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Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Other

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ISEES MODEL: MODEL OF HOSPITAL SERVICE BASED ON INTERNAL AND EXTERNAL SERVICE QUALITY Basuki Rachmat; Trisa Indrawati
Journal of Economics, Business, and Accountancy Ventura Vol. 15 No. 3 (2012): December 2012
Publisher : Universitas Hayam Wuruk Perbanas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14414/jebav.v15i3.114

Abstract

The research attempts to investigate public hospital service model and test the effect of theinternal and external service quality on employee satisfaction, employee satisfaction on theexternal service quality, external service quality on customer satisfaction, and customer loyalty.The research was conducted through questionnaires to 31 hospitals in Surabaya with1155 respondents. Validity and reliability are used to test the research instruments and researchhypotheses were tested by linear regression analysis. The results show there is a significantand positive effect of internal service quality on the employee satisfaction. There isalso a significant effect of internal service quality on external service quality. But, it alsoshows there is no significant effect of employee satisfaction on external service quality.Again, there is a significant and positive effect of external service quality on customer satisfaction,a significant and positive effect of customer satisfaction on customer loyalty.
POLIKLINIK GIGI UNTUK LAYANAN, PROMOSI DAN LOKASI TERHADAP KEPUASAN DAN LOYALITAS PASIEN Dewi Hendrayanti; Rachmat, Basuki
JURNAL MANAJEMEN MOTIVASI Vol 22 No 1 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i1.9058

Abstract

This study analyzes the influence of service quality, location, and promotion on patient satisfaction and loyalty at the East Perak Community Health Center in Surabaya. The study aims to determine the relationship between variables and the dominant factors influencing patient loyalty. The method used was a causal quantitative approach with a sample of 200 patients, data collection through a Likert-scale questionnaire, and analysis using SEM-PLS. The results showed that service quality, location, and promotion had a significant positive effect on patient satisfaction, while satisfaction had a positive effect on loyalty. Service quality was the most dominant factor. These findings support the development of strategies for continuously improving the quality of public health services for community health center management and increasing community satisfaction.
IMPLEMENTASI PENGELOLAAN DANA DESA DALAM PERSPEKTIF UNDANG-UNDANG NOMOR 6 TAHUN 2014 DI DESA PONDOK KAHARU KECAMATAN CIOMAS KABUPATEN SERANG PROVINSI BANTEN Basuki Rachmat
TRANSFORMASI: Jurnal Manajemen Pemerintahan Vol. 9 No. 1 (2017): TRANSFORMASI: Jurnal Manajemen Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jt.v9i1.610

Abstract

Indonesia is a country, that the largest almost 82,3 % of the area in Indonesia located in the villages in Indonesia.Based on affairs regulation number 56 2015, about code and data areas admistrasi government, it is generally known the village total about 74.754 village. So as to build village, and empower village, take the government policy which are supported the construction of the village and empowering the village community.In 2015, based on undang-undang 6 years 2014, about village, the start of government assistance financial relating to help village finance, in support of development and rural community empowerment. The hut kaharu, one village in in ciomas district attack, with the village undangundang number 6 years 2014, about village, in 2015 have received financial assistance from the government.The villages, by the government village and villagers be used, regarding the evaluation the road village infrastructure, and improving the village office, as a place to give services to villagers. So researchers interested in some the scientific journal with a title: the implementation of the management of the village perspektif the 2014 6 years, about village. This research in a qualitative deskriftip by approach inductive. Keywords: management of village fuds.
Evaluation of Selection and Recruitment Methods to Support Employee Motivation and Performance at PT. Kayika Waskita Indonesia Apriska Widi Virasanti; Rachmat, Basuki; Yulianti, Emma
JURNAL MANAJEMEN MOTIVASI Vol 22 No 2 (2026): Jurnal Manajemen Motivasi
Publisher : Universitas Muhammadiyah Pontianak

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29406/jmm.v22i2.9399

Abstract

This study addresses challenges in recruitment and selection at PT. Kayika Waskita Indonesia and aims to evaluate how these processes support employee motivation and performance. A qualitative field approach was employed involving 30 informants from management, HR/personnel, operations, and outsourced employees. Data were collected through in-depth interviews, observations, and documentation and analyzed thematically using source triangulation. The findings reveal constraints involving candidate availability, selection time, manual administration, and labor market competition. Transparent information, fair treatment, and appropriate job placement support motivation and performance. The findings imply the need for greater process efficiency, measurable competency assessment, digitalization, and consistent candidate communication. Keywords: Recruitment; Selection; Job Placement; Work Motivation; Employee Performance; Outsourcing.
Co-Authors ,, Indrayati Al Widyo Purwoko Al-Hanaan, Muhammad Fadhlillah Apriska Widi Virasanti Azzahra, Salwa Sabili Bambang Kasatriyanto Dewi Hendrayanti Dhorifi, Ahmad Eddy Chandra Elvyra Handayani Soedarso Emma Yulianti Erlinda, Sela Sefrina Fadia, Nevy Hadi Ashar Harry Widyantoro Ima Kristanti Jannah, Weni Miftachul Kamaluddin, Ahmad Leliek Agung Haldoko Mochamad Nurhadi, Mochamad Noviati Fuada Putri Ayu Berlianingtyas Raden Rizki Ansanta Rahayu Lestari, Melati Rahayu, Karisma Sri Retno Nur Handayani Retno, Citra Widya Ronny Ronny Ronny Rr. Iramani Soni Harsono Sri Wahyuni Tjahjani Prawitowati Totih Ratna Sondari Setiadi Trisa Indrawati Wahyudi Wahyudi Widi Dwi Ernawati Winda Diah Puspita Rini Yusna, Yusna