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All Journal Jurnal Informatika dan Teknik Elektro Terapan Jurnal TAM (Technology Acceptance Model) JURNAL TEKNIK INFORMATIKA DAN SISTEM INFORMASI Jurnal Nasional Komputasi dan Teknologi Informasi Jurnal Informatika Global Jurnal Teknologi Komputer dan Sistem Informasi Jurnal Ekonomi Manajemen Sistem Informasi Jurnal PkM: Pemberdayaan Masyarakat Jurnal Sosial dan Teknologi Computer Science (CO-SCIENCE) Jurnal Impresi Indonesia Indonesian Community Journal Informatics and Enginering Dedication Jurnal Teknologi Sistem Informasi Klik - Jurnal Ilmu Komputer Jurnal Ilmiah Sistem Informasi dan Ilmu Komputer Jurnal Manajemen Informatika dan Bisnis Digital Jurnal Teknologi Informasi IC Tech: Majalah Ilmiah MDP Student Conference JPNM : Jurnal Pustaka Nusantara Multidisiplin Jurnal Rekayasa Sistem Informasi dan Teknologi Journal Of Artificial Intelligence And Software Engineering Nusantara Journal of Multidisciplinary Science EduInovasi: Journal of Basic Educational Studies Jurnal Ilmiah Betrik : Besemah Teknologi Informasi dan Komputer Jurnal Riset Sistem Informasi Impression : Jurnal Teknologi dan Informasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Jurnal TAM (Technology Acceptance Model) JTKSI (Jurnal Teknologi Komputer dan Sistem Informasi) IC Tech: Majalah Ilmiah Jurnal Komputasi
Mulyati Mulyati
Program Studi Sistem Informasi, Universitas Multi Data Palembang
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Neuroscience Public Health Social Sciences Transportation Other

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Analisis IT Service Management (ITSM) dengan Framework ITILV4 di Universitas Islam Negeri Raden Fatah Palembang Citra Suryanto; Mulyati Mulyati
EduInovasi:  Journal of Basic Educational Studies Vol. 5 No. 3 (2025): EduInovasi:  Journal of Basic Educational Studies
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/edu.v5i3.10893

Abstract

This study aims to analyze the implementation of Information Technology Service Management (ITSM) using the Information Technology Infrastructure Library (ITIL) version 4 framework at Universitas Islam Negeri Raden Fatah Palembang. Along with the increasing reliance of higher education institutions on information technology to support academic and administrative activities, structured, effective, and value-oriented IT service management is essential. Common issues such as disruptions to information system services and delays in incident handling have become critical reasons for evaluating the existing IT service management practices. This research focuses on the Service Management Practice domain, particularly Incident Management and Problem Management practices, as both play a strategic role in maintaining service continuity and preventing the recurrence of similar disruptions. The research method employed is descriptive quantitative, with data collected through questionnaires distributed to students, lecturers, and information technology staff as users and managers of IT services. The collected data were then analyzed using maturity level measurements based on ITIL V4 and complemented by gap analysis to identify discrepancies between the current conditions and the expected conditions. The results indicate that the maturity level of IT service management is at Level 4 (Managed), suggesting that service processes are well-defined, managed, and monitored through clear performance indicators. Nevertheless, several aspects still require improvement to ensure that IT service management can achieve an optimal and sustainable level. Therefore, this study provides a set of strategic recommendations that are expected to serve as a reference for the university in enhancing the quality of IT services and strengthening overall information technology governance.
Analisis Penerimaan Pengguna Aplikasi Go Pendamping Menggunakan Technology Acceptance Model (TAM): Studi kasus Balai Perhutanan Sosial Palembang Muhammad Arief Pratama; Mulyati Mulyati
EduInovasi:  Journal of Basic Educational Studies Vol. 6 No. 1 (2026): EduInovasi:  Journal of Basic Educational Studies
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/edu.v6i1.11245

Abstract

This study aims to analyze the level of acceptance and effectiveness of the Go Pendamping application used by field facilitators at the Social Forestry Center of Palembang. The research adopts a quantitative approach using a survey method and is based on the Technology Acceptance Model (TAM) with the addition of the User Satisfaction variable. The variables examined include Perceived Ease of Use, Perceived Usefulness, Attitude Toward Using, Behavioral Intention to Use, and User Satisfaction. Data were collected through questionnaires distributed to active field facilitators selected using purposive sampling, supported by interviews and literature review. The data were analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results of the outer model analysis indicate that all indicators meet the criteria of convergent validity, discriminant validity, and reliability. Furthermore, the inner model analysis shows that Perceived Ease of Use and Perceived Usefulness have a significant influence on user attitudes and behavioral intentions. Behavioral Intention also demonstrates a strong effect on User Satisfaction. The findings conclude that the Go Pendamping application is well accepted by users and effectively supports reporting, monitoring, and evaluation activities in social forestry assistance. This study provides empirical evidence and recommendations for improving the implementation of information systems in public sector organizations.
Perencanaan Strategis Sistem Informasi pada CV Anugerah Jaya Menggunakan Metode Ward & Peppard Eric Jonathan; Mulyati Mulyati
Jurnal Impresi Indonesia Vol. 5 No. 1 (2026): Jurnal Impresi Indonesia
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/jii.v5i1.7358

Abstract

Penelitian ini bertujuan merumuskan Perencanaan Strategis Sistem Informasi dan Teknologi Informasi (SI/TI) yang selaras dengan strategi bisnis CV Anugerah Jaya, sebuah perusahaan distribusi bahan bakery. Masalah utama terletak pada implementasi SI/TI yang parsial dan tidak terintegrasi, menyebabkan inefisiensi operasional, seperti verifikasi stok manual dan kesulitan signifikan dalam pengelolaan piutang dari 600 pelanggan aktif dengan Terms of Payment (TOP) 1 bulan. Metodologi Ward dan Peppard digunakan dalam penelitian ini, didukung oleh serangkaian alat analisis komplementer (MOST, PEST, SWOT, Value Chain, CSF, dan McFarlan Strategic Grid). Hasilnya adalah dokumen blueprint strategis komprehensif yang mencakup Strategi Bisnis SI, Strategi TI, dan Strategi Manajemen SI/TI. Keluaran utamanya berupa Portofolio Aplikasi Masa Depan, yakni Sistem Manajemen Inventori Real-Time dan Modul Manajemen Piutang Otomatis, yang esensial untuk meningkatkan efisiensi operasional, mengurangi risiko finansial, dan memperkuat daya saing jangka panjang perusahaan.
Analysis of Analysis of Information Technology Service Management (ITSM) Using the ITIL V3 Framework at the Department of Library and Archives of Palembang City Ibnu Choldun; Mulyati Mulyati
Jurnal Rekayasa Sistem Informasi dan Teknologi Vol. 3 No. 3 (2026): Februari
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jrsit.v3i3.3449

Abstract

Penelitian ini bertujuan untuk menganalisis dan mengevaluasi tingkat kematangan pengelolaan layanan Teknologi Informasi (TI) pada Dinas Perpustakaan dan Kearsipan Kota Palembang (DISPUSIP) dengan menggunakan pendekatan IT Service Management (ITSM) berbasis framework ITIL V.3 pada domain Service Operation. Metode penelitian yang digunakan meliputi studi literatur, observasi, wawancara, kuesioner, dan dokumentasi, dengan fokus pada subdomain Event Management, Incident Management, Problem Management, Request Fulfillment, dan Access Management pada sistem INLIS dan SIMANIS. Hasil penelitian menunjukkan bahwa sebagian besar subdomain layanan TI berada pada Level 4 (Managed), yaitu Event Management, Incident Management, Problem Management, dan Request Fulfillment, sedangkan Access Management telah mencapai Level 5 (Optimized), namun masih ditemukan gap terutama pada subdomain Problem Management yang dipengaruhi oleh keterbatasan SDM TI internal, ketergantungan pada pihak eksternal, serta belum optimalnya dokumentasi dan evaluasi pasca insiden. Simpulan dari penelitian ini adalah bahwa pengelolaan layanan TI di DISPUSIP secara umum telah berjalan dengan baik, namun masih diperlukan peningkatan berkelanjutan melalui penguatan tata kelola layanan TI berbasis ITIL V.3, pembentukan tim TI internal, penyusunan SOP terstandarisasi, serta peningkatan keamanan dan monitoring layanan guna mencapai tingkat kematangan layanan TI yang optimal dan mendukung pelayanan publik yang efektif dan berkelanjutan.   Kata Kunci: IT Service Management, ITIL V.3, Service Operation, Maturity Level, Layanan TI
SPK Penilaian Kinerja Karyawan Menggunakan Metode SMART Pada PT Bintang Beton Mandala Natasya Herdiana; Mulyati
BETRIK Vol. 17 No. 01 (2026): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/vk82rg02

Abstract

Manual employee performance evaluation processes often lead to issues such as subjectivity, inconsistency, and time inefficiency. This study aims to develop a web-based decision support system for employee performance evaluation using the Simple Multi Attribute Rating Technique (SMART) method. The SMART method is applied to determine criteria weights, calculate utility values, and generate final scores and rankings based on several aspects, namely planning and performance, competence, and integrity. The system is developed using the Laravel framework with Filament as the admin panel and MySQL as the database. System testing is conducted by comparing manual calculation results with system-generated results using data from four employees as the research sample. In addition, system testing is performed to ensure that the calculations are consistent and reliable. The results show that the system produces the same values as manual calculations with a difference of 0, indicating that the implementation of the SMART method is accurate. Furthermore, the system is able to automate the evaluation process, thereby improving efficiency and reducing potential errors compared to manual methods.
Analisis Komparatif Metodologi Perencanaan Strategis Sistem Informasi di Indonesia: Systematic Literature Review Darren Lowell; Safina Riadi; Dedi Ferdinan Manalu; Syuja Alfaris Ibrahim; Mulyati
Impression : Jurnal Teknologi dan Informasi Vol. 4 No. 3 (2025): November 2025
Publisher : Lembaga Riset Ilmiah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59086/jti.v4i3.1329

Abstract

Perkembangan teknologi informasi di Indonesia mendorong berbagai instansi untuk menyusun Perencanaan Strategis Sistem Informasi (PSSI) yang lebih terarah. PSSI tidak hanya berfungsi sebagai dokumen perencanaan, tetapi juga sebagai pedoman dalam memastikan keselarasan antara kebutuhan bisnis dan arah pengembangan TI. Beragam metodologi seperti Ward & Peppard, Tozer, maupun pendekatan Balanced Scorecard telah banyak digunakan, namun belum ada pemetaan komprehensif mengenai kecenderungan metodologi yang dominan, teknik analisis yang paling sering dipakai, serta sektor organisasi mana yang paling banyak menjadi objek penelitian. Penelitian ini menerapkan metode Systematic Literature Review (SLR) untuk menelusuri, menilai, dan mensintesis artikel-artikel terkait dari database SINTA. Dari total artikel yang ditemukan, dilakukan penyaringan menggunakan kriteria inklusi dan eksklusi sehingga diperoleh sejumlah artikel akhir yang dianalisis lebih dalam. Hasil kajian menunjukkan bahwa metodologi Ward & Peppard merupakan pendekatan yang paling sering digunakan dalam perencanaan strategis SI/TI di Indonesia. Teknik analisis yang paling dominan adalah SWOT, sementara sektor pendidikan dan sektor swasta menjadi objek penelitian yang paling banyak ditemukan. Temuan ini memberikan gambaran perkembangan metodologi PSSI di Indonesia dan memberikan landasan bagi penelitian selanjutnya untuk meninjau faktor keberhasilan maupun tantangan penerapannya.   The development of information technology in Indonesia has encouraged various agencies to develop more focused Information Systems Strategic Planning (IS/IT) plans. The IS/IT plan serves not only as a planning document but also as a guideline to ensure alignment between business needs and IT development direction. Various methodologies, such as Ward & Peppard, Tozer, and the Balanced Scorecard approach, have been widely used, but there has been no comprehensive mapping of dominant methodological trends, the most frequently used analysis techniques, and which organizational sectors are the most frequently researched. This study applies the Systematic Literature Review (SLR) method to search, assess, and synthesize related articles from the SINTA database. From the total number of articles found, screening was carried out using inclusion and exclusion criteria to obtain a final number of articles for further analysis. The results of the study indicate that the Ward & Peppard methodology is the most frequently used approach in IS/IT strategic planning in Indonesia. The most dominant analysis technique is SWOT, while the education and private sectors are the most frequently researched sectors. These findings provide an overview of the development of the IS/IT methodology in Indonesia and provide a basis for further research to examine the success factors and challenges of its implementation.  
PELATIHAN PENGGUNAAN SISTEM MONITORING KUALITAS AIR KOLAM DI DINAS PERIKANAN OGAN KOMERING ILIR SUMATERA SELATAN Abdul Rahman; Dedy Hermanto; Mulyati Mulyati; Inayatulah Inayatulah
FORDICATE Vol 5 No 2 (2026): April 2026
Publisher : Universitas Multi Data Palembang, Fakultas Ilmu Komputer dan Rekayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35957/fordicate.v5i2.15744

Abstract

Inefficient water monitoring remains a challenge for aquaculture in Ogan Komering Ilir. This community service initiative aims to equip local Fishery Service staff with the skills to operate digital water quality monitoring systems. Using socialization, tool demonstrations, and hands-on practice, participants were trained to accurately monitor crucial parameters such as pH, temperature, and oxygen levels. The results indicate a strengthening of technical capacity in adopting sensory systems for pond oversight. By transitioning from manual to digital methods, staff can now detect water quality degradation early to prevent farmer losses. This program is expected to drive the modernization of the fishery sector in South Sumatra by optimizing the supervisory functions of the relevant agency.
Perlindungan Data Pribadi Mahasiswa: Peran Kesadaran Privasi dan Etika Sistem Informasi Mulyati Mulyati; Fransiska Prihatini Sihotang; Desy Iba Ricoida
Jurnal Komputasi Vol. 14 No. 1 (2026)
Publisher : Jurusan Ilmu Komputer Fakultas MIPA Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/komputasi.v14i1.355

Abstract

Perkembangan teknologi digital dalam lingkungan pendidikan tinggi meningkatkan intensitas penggunaan sistem informasi akademik, media sosial, serta berbagai platform digital yang melibatkan pengolahan data pribadi mahasiswa. Kondisi ini menimbulkan tantangan baru terkait kesadaran privasi dan etika sistem informasi dalam membentuk perilaku perlindungan data pribadi di kalangan mahasiswa sebagai pengguna aktif teknologi digital. Penelitian ini bertujuan untuk menganalisis peran kesadaran privasi dan etika sistem informasi dalam memengaruhi perilaku perlindungan data pribadi mahasiswa. Penelitian menggunakan pendekatan kuantitatif dengan metode survei terhadap 360 mahasiswa aktif di Kota Palembang. Model penelitian dikembangkan dengan mengadopsi Technology Acceptance Model (TAM) yang diperluas dengan variabel eksternal, yaitu pengetahuan privasi, pengalaman ancaman siber, preferensi terhadap fitur keamanan, serta intensitas penggunaan media sosial. Analisis data dilakukan menggunakan metode Partial Least Squares Structural Equation Modeling (PLS-SEM). Hasil penelitian menunjukkan bahwa kesadaran privasi dan etika sistem informasi berperan signifikan dalam membentuk persepsi kegunaan, sikap, dan niat perilaku mahasiswa terhadap perlindungan data pribadi. Namun demikian, perilaku aktual dalam melindungi data pribadi hanya dapat dijelaskan secara moderat (R² = 0.293), yang mengindikasikan adanya fenomena privacy behavior gap, yaitu kesenjangan antara kesadaran privasi dan praktik perlindungan data dalam aktivitas digital sehari-hari. Penelitian ini memberikan kontribusi empiris dalam pengembangan model perilaku perlindungan data dengan menempatkan kesadaran privasi dan etika sistem informasi sebagai determinan utama dalam kerangka TAM yang diperluas, serta memberikan implikasi bagi penguatan literasi privasi dan etika digital di lingkungan pendidikan tinggi.
Dokumentasi Perencanaan Strategis Sistem Informasi pada PT. Roda Prima Perkasa Michelle Patricia Wijaya; Darriel Dapples; Cindy Patricia Kadir; Lionnell Julycell Huang; Mulyati Mulyati
JUMINTAL: Jurnal Manajemen Informatika dan Bisnis Digital Vol. 5 No. 1 (2026): Mei 2026
Publisher : Yayasan Literasi Sains Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55123/jumintal.v5i1.7523

Abstract

This study aimed to design an information systems strategic plan for PT. Roda Prima Perkasa, a metal-based building materials distribution company located in Palembang. The main problem identified was the suboptimal utilization of information systems, particularly in ordering processes, promotion, and customer interaction, which were still handled manually. This study employed a qualitative approach using the Anita Cassidy framework, consisting of the visioning, analysis, direction, and recommendation stages. Several analytical tools were applied, including Porter’s Five Forces, SWOT, PESTLE, Value Chain, and the McFarlan Strategic Grid. The results indicated that PT. Roda Prima Perkasa operated in a highly competitive business environment and required digital transformation to enhance its competitiveness. The existing information systems were primarily operational and had not yet provided significant strategic value. This study proposed the development of an integrated ERP/CRM system, a B2B online ordering website, improvements in information technology infrastructure, and the enhancement of human resource competencies
Perancangan Sistem Informasi Customer Relationship Management Dengan Segmentasi Pelanggan Berbasis Laravel Ovan Kurniawan; Mulyati
BETRIK Vol. 17 No. 02 (2026): Jurnal Ilmiah BETRIK : Besemah Teknologi Informasi dan Komputer
Publisher : PPPM Institut Teknologi Pagar Alam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36050/r9jdha97

Abstract

PT Cemerlang Sejahtera Semesta is a building materials distributor in Palembang that serves more than 300 partner stores or customers with a high daily transaction volume. Based on the results of an analysis using the PIECES method the current business processes exhibit weaknesses in ordering time efficiency and credit limit management, thereby creating the risk of non-payment and a lack of appreciation for loyal partners. This study aims to design a web-based Customer Relationship Management (CRM) information system using the Laravel framework and a MySQL database. The development method used is the Rational Unified Process (RUP) with model design through Use Case, Activity, and Entity Relationship Diagrams (ERD). The resulting system integrates self-service ordering features, digital receipt recording, shipment tracking, credit limit automation, and membership segmentation (Gold, Silver, Bronze) accompanied by reward points. System testing using the Black Box Testing method demonstrated that the application achieved a valid success rate across all key module functionalities. This CRM implementation is expected address previous operational challenges, minimize uncollectible receivables, and strengthen long-term partner loyalty.
Co-Authors Abdul Rahman Abdul Rahman Agnes Monica Agung Wijaya Agustina Heriyati Agustina Heryati Akbar Dwi Riyanto Anggoro Aryo Anggoro Aryo P Anggoro Aryo P Bastian, Rendi Triberni Bryan Rafferty Candra Setiawan Cicilia Hendri Yanto Cindy Patricia Kadir Citra Suryanto Daniel Udjulawa Darmawan Susilo Darren Hansen Darren Lowell Darriel Dapples Dedi Ferdinan Manalu Dedy Hermanto Desy Iba Ricoida Dimas P, Krispinus Pierre Dorie Pandora K Dwi Prasetyo, M. Almuhaimin Ega Dwisaputra Nurmawan Eric Jonathan Fadhillah, Aginda Noor Farisi, Ahmad Fauziah Afriyani Ferdiansyah Ferdiansyah Fiara Jayantri Fransiska Prihatini Sihotang Harsi Romli Ibnu Choldun Inayatulah Inayatulah Indah Pratiwi Putri Innatsa Saffa Tarisha Iski Zaliman Jody Toha, Christian Kiagus Muhammad Alamsyah Kurniawan, Febryansyah Lais, Nathacia Liandry, Stiven Lionnell Julycell Huang Lutfhiyah, Athifah Mario Aldy Wijaya Martadinata, A. Taqwa Matthew Vincentius Triwahono Mayrizkiy, Muhamad Dafhi Michella Valery Michelle Patricia Wijaya Monalisa Effendy Muhammad Arief Pratama Muhammad Nouval Ramadhani Natasya Herdiana Nicholas Monica Niko Ananda Limmanto Nur Amalia Rizka Aktori Ovan Kurniawan Raditya Putra Rasyidien Rahmana, Muhamad Yusuf Risa Adinda Putri Safina Riadi Siti Nabila Nada Tiara Sri Susanto Steven Saputra Steven Wijaya Syuja Alfaris Ibrahim Terttiaavini, Terttiaavini Valenda Vionetha Lavega Vivian Vivian Wijaya, Rahmad Adi Yahya, Leonardo Yogaswara, Andre