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Wisudani Rahmaningtyas
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Journal : Economic Education Analysis Journal

 1 
Analysis of Village Government Service Quality in Efforts to Improve Community Satisfaction Mulyaningsih, Aprilia Sri; Rahmaningtyas, Wisudani
Economic Education Analysis Journal Vol. 14 No. 3 (2025): Economic Education Analysis Journal
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/eeaj.v14i3.28679

Abstract

This study is motivated by the unsatisfactory quality of public services provided by the village government, which is perceived as lacking in promptness and responsiveness. Additionally, there is limited availability of information regarding the requirements and procedures for managing population-related documents. This research adopts a descriptive qualitative approach. The focus of the study is the quality of public services in Tutup Village, Tunjungan Sub-district, Blora Regency, particularly in efforts to improve community satisfaction. Data were collected through interviews, documentation, and observation. To assess service quality, five dimensions were employed: (1) Tangible, referring to the condition of infrastructure and room comfort; (2) Reliability, related to staff competence and service appropriateness; (3) Responsiveness, covering service duration and operating hours; (4) Empathy, which includes the provision of solutions and the level of public education and outreach; and (5) Assurance, referring to staff friendliness and service costs. The findings indicate that the quality of services provided by the government of Tutup Village has been implemented adequately. However, improvements in supporting facilities and infrastructure are still needed to optimize the outcomes of the services delivered to the community.
Co-Authors -, Zulfa Maulidiya Aeni Ade Rustiana Adinda Dwi Rahma Afita Nurhandasah Agung Kuswantoro Ahmad Saeroji Ahmad Saiful Mukmin Aini, Irma Niswatul Ajie Pangestu Alda Bernika Ifada Alfina Rahma Dewi Alvi Mukhifudin Anggun Myssiliyana Putri Apriliana Khulasatul Mutoharoh Apriliana, Shalum Rizki Astuti, Malinda Listia Astuti, Malinda Listia Atika Nurdiana Ayu Tri Lestari Badriyah, Siva Faizatul Baedhowi Baedhowi Baswara, Satsya Yoga Chandra Alifian Syah Davina Dwi Sazkia Dewi, Luthfiani Puspita Djoko Santoso Th Dwi Endah Kusumaningtias Eka Namira Eka Nia Indriyana Galih Citra Kumala Hana Netti Purasani Hanna Netti Purasani Harnanik Harnanik, Harnanik Hengky Pramusinto Indrawati Indrawati Indri Murniawaty Ine Damayanti Ismiyati, Ismiyati Kartika Nur Alfaeny Kharisma Ayu Maharani, Bella Kristiani Kristiani Kurniaziz, Septian Bagas Panji Lambort Dhika, Vera Leni Noviani Lintang Ramadhani Maharani, Hcusna Masfufati Azizah Masruroh, Nurholifatu Melati, Inaya Sari Meylitasari, Rizki Minhatul Maula Mudrikah, Saringatun Muhammad, Faaza Asykar Muhsin, Muhsin Mulyaningsih, Aprilia Sri Muslimah, Jaza’ul Nadifa, Chilma Nadjwa Salsabila Nafisa, Binta Zulfa Nanik Suryani Nazhifah Zulfa Isnania Nina Farliana Nina Oktarina Nisrina Salsabila Nurhandasah, Afita Octaviani, Widya Tatalia Oktafiana, Nabila Oktavia, Citra Hansen Oktaviana Eka Fadila Parascha, Lina Pradana, Galih Pramusinto, Hengki Purasani, Hana Netti Putri Della Ramadhani5 Ratieh Widhiastuti Rifani Yulianti Rozalina Umami Rusdiana Rusdiana Safira, Mei Arum Soetarno Joyoatmojo Sri Utami SRI UTAMI Supriyatno, Teguh Tazkiyah Eka Wulandari Tiara Puspa Tri Murwaningsih Tusyanah Tusyanah Wahyuni, Hilma Sri Wardani, Sukma Dwi Indah Widagdo, Putri Restyananda Widiyastuti, Maulina Wijang Sakitri Winarni Winarni Yahya Nur Ifriza Yasin, Aminah Zakkya Mar’a S