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PENGARUH TECHNICAL QUALITY, FUNCTIONAL QUALITY, PERSEPSI HARGA, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN PELANGGAN (STUDI EMPIRIS KONSUMEN PERUM DAMRI CABANG SEMARANG) Maya Dewi Utami, 10.05.51.0130; Soliha, Euis
Students Journal of Economic and Management Vol 3, No 2 (2014): Vol. 3 No. 2 Edisi Oktober 2014
Publisher : Students Journal of Economic and Management

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

DAMRI is one of the state-owned company engaged in the business of land transportation services. DAMRI an alternative to the problem of road transport. The main problem as a land transport agency services that many of its competitors. Therefore, Perum DAMRI Semarang required to always maintain consumer confidence by improving service quality in order to increase consumer satisfaction. Problems on Damri Corporation is a decrease in the level of customer satisfaction with services in Perum DAMRI new branch as evidenced by the increasing number of customer complaints and decreased customer. Based on the results prasurvey, most of the passengers were not satisfied with the bus service Damri. Factors thought to influence the customers dissatisfaction is a physical evidence, price perception and image of the company. The purpose of this study was to analyze the influence of the physical evidence, price perception and corporate image on customer satisfaction transport services Damri Corporation. The population in this study is the customers who use the services of the DAMRI new branch. The sample used in this study were 89 customers Perum DAMRI new branch who have used the service bus DAMRI more than two times. Sampling was done by purposive sampling method. The data used are primary data through questionnaires. The analysis technique used is multiple linear regression analysis. According to analysis done can be seen that the technical quality, functional quality,, price perception and image positive effect on customer satisfaction transport services Damri Corporation. F test results also suggested that the regression model the technical quality, functional quality, price perception and corporate image on customer satisfaction otherwise good. From the analysis koefien determination, technical quality, functional quality, perception of price and image of the company is able to influence customer satisfaction Damri Corporation transport services by 79%.Keywords: technical quality, functional quality, price perception, corporate image, customer satisfaction.
The calculation of point quantity for lighting based on android OS using ionic framework and rule based expert system Mufadhol Mufadhol; Budi Hartono; Sulartopo Sulartopo; Maya Utami Dewi; Danang Danang; Guruh Aryotejo
Bulletin of Electrical Engineering and Informatics Vol 10, No 6: December 2021
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v10i6.3183

Abstract

At this time, the Covid-19 pandemic has not been finished so all activities and expenditure of funds must be economical. On the each building will be required electricity resources as a means for lighting the room. Reduced activities carried out outside the room make people carry out activities indoors, this results in a significant increase in electricity consumption for lighting. PT. PLN as the provider in Indonesia of electricity services for the community experiences a shortage of electricity resources and most of the electricity resources are used for lighting purposes. Indonesia as a developing country has a very large of population growth, so it requires many buildings as a place to live or a place of business and other activities. This paper will be discussion how a smartphone with an Android operating system can be used to determining the lighting requirements using the Ionic Framework and Rule Based Expert Systems. Using this application system, so electricity to lighting can be optimal and not too wasteful, which in turn can save on the use of electrical energy resources and can save of the cost.
The Phenomenon of Research and Development Method in Research of Software Engineering Mufadhol Mufadhol; Siswanto Siswanto; Djarot Dian Susatyono; Maya Utami Dewi
International Journal of Artificial Intelligence Research Vol 1, No 1 (2017): June 2017
Publisher : STMIK Dharma Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.555 KB) | DOI: 10.29099/ijair.v1i1.4

Abstract

Progress of science and technology is very influential to development of software engineering. Communication between software developers and prospective users of software engineering by prototype system is very important in the development of software engineering. Research and Development method in research of software engineering is very suitable be used because supports the existence of such communications. But it is found there are several research that use this method with not perfect or not completed, so research results produced less fit with purpose. This paper will be explain how to used the stages must be carried out in research of software engineering with the method of research and development, in order to make the research more be effectively and efficiently as well as software development efforts that simultaneously accompanied by the validation effort for the results to be achieved in accordance with the expected goals.
Fuzzy Logic for Automatically Performance Assessment using CIOWA Model Mufadhol Mufadhol; Siswanto Siswanto; Maya Utami Dewi
Journal of Telematics and Informatics Vol 6, No 3: September 2018
Publisher : Universitas Islam Sultan Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (127.216 KB) | DOI: 10.12928/jti.v6i4.

Abstract

STEKOM is an institution accommodating almost 500 employees, always evaluates their performance and giving awards to achievement every year’s completed. Fuzzy logic is very suitable to be used in performance appraisal because it can process complex and variatif  data, as well as uncertain to be valid data. One of the models in fuzzy logic is the Consistency Induced Ordered Weighted Averaging method system by reducing the operator Averaging Mean and assigning a consistency index value used to analyze fuzzy preference relationships, then using the results of the analysis in the preference aggregation process. This article will explain how to apply the Consistency Induced Ordered Weighted Averaging model in fuzzy logic to assess the performance of STEKOM employees by assigning weight to each attribute and variable, then from the weights and variables will be rated according to the value obtained so that the decision will be taken as a solution in giving awards and promotions to employees that can meet the principles of fairness, equality and approriateness.
Implementasi Website Company Profile Sebagai Media Sistem Informasi Pemasaran Dan Pengenalan Sekolah Secara Online Saat Pandemi Agustinus Budi Santoso; Maya Utami Dewi
Jurnal Abdidas Vol. 2 No. 4 (2021): August Pages 725-1020
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdidas.v2i4.383

Abstract

Belajar dan berbagai bentuk pembelajaran merupakan bentuk kegiatan yang beriringan dari kegiatan kehidupan manusia. Bidang pendidikan saat ini sedang berubah struktur pengajaran dan struktur pemasaran. Bermula dari pengajaran konvensional dan pengajaran dengan model daring. TK Tarbiyatul Banin 58 yang terletak di kota Salatiga merupakan  sekolah swasta  yang terkena salah satu dampak dari pandemi Covid-19 dengan melakukan pembelajaran secara online atau daring yang berlangsung saat ini. Biaya operasional pemasaran sekolah yang dapat dikatakan terbatas, serta kurangnya sarana dan prasarana pengenalan sekolah secara online, dan masih kurangnya pemahaman terkait adaptasi teknologi Website Company Profile sebagai media pemasaran interaktif membuat terasa sulit bagi guru untuk melakukan informasi. Pelaksanaan proses kegiatan pengabdian kepada masyarakat dengan menggunakan protokol kesehatan dan melakukan izin dengan kepala sekolah dan kepala program studi, kemudian dengan menyiapkan materi dan mengenalkan panel administrator website. Pelatihan dan sosialisasi website sebagai media promosi ini dilaksanakan selama satu hari dengan guru dan karyawan. Setelah kegiatan dilaksanakan para guru dan karyawan sangat antusias serta bersemangat untuk menggunakan website company profile sekolah untuk media pemasaran dan pengenalan sekolah secara online.
Digitalisasi UMKM untuk Optimalisasi Sistem Informasi dan Integrasi Layanan Aplikasi Website Transaksi Online di Masa Pandemi Agustinus Budi Santoso; Maya Utami Dewi
Jurnal Abdidas Vol. 3 No. 1 (2022): February, Pages 1-227
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/abdidas.v3i1.560

Abstract

Digitalisasi dalam segala bidang kegiatan seperti usaha, jasa, dan pemerintahan sudah tidak asing lagi menggunakan sistem. Banyaknya pelaku usaha UMKM ini menjadikan gambaran bahwa sektor ini memiliki potensi yang cukup baik dalam menunjang perekonomian. Sistem informasi adalah bentuk suatu sistem pada organisasi atau kelompok yang dapat memudahkan beberapa kebutuhan pengolahan  transaksi. Pelaksanaan materi Digitalisasi UMKM Untuk Optimalisasi Sistem Informasi dan Integrasi layanan UMKM Online di Masa Pandemi di era pandemi Covid-19 dengan menggunakan metode tatap muka dan praktik di lokasi serta tetap menjalankan protokol kesehatan. Pelatihan menggunakan Aplikasi Website Transaksi Online sebagai media digitalisasi untuk melakukan integrasi antara penjualan dan pembelian serta manajemen stok. Beserta pemilik UMKM dan beberapa karyawan ikut sertakan kegiatan. Pengelolaan menggunakan tersebut bertujuan memudahkan pemilik untuk menghitung kebutuhan dalam jangka pendek maupun jangka panjang. Pengelolaan stok untuk bahan baku supaya lebih terkontrol dalam pembentukan menu. Penyajian laporan menggunakan aplikasi juga diharapkan mampu lebih detail berdasarkan nota yang terbentuk secara digital. Integrasi tersebut dilakukan sehingga manajemen stok dan perilaku pembuatan nota manual dapat dialihkan menjadi digital dan lebih rapi. Penyusunan struktur harga dan laba dapat di ketahui untuk setiap transaksi. Total laba dan pendapatan per hari dapat langsung dilihat menggunakan filter aplikasi untuk mendapatkan lebih detail.
SISTEM INFORMASI PEMBELIAN DAN PENGELUARAN KAS PADA CV.ANGKASA BARU Siswanto Siswanto; Maya Utami Dewi; Lutfi Anggraini; Agustinus Budi Santoso
Kompak :Jurnal Ilmiah Komputerisasi Akuntansi Vol 13 No 2 (2020): Jurnal Ilmiah Komputer Akuntansi
Publisher : Universitas Sains dan Teknologi Komputer

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/kompak.v13i2.276

Abstract

The information system for purchases and cash disbursements is one of the entire information systems. In retail sales companies need control of purchases and cash disbursements that are precise and fast. In an effort to minimize sudden out-of-stock inventory, it is necessary to secure an inventory to cope with a sudden out of stock due to delays in purchasing goods that occur at CV. New Space. This is what encourages the author to conduct research on CV. Angkasa Baru and choose the title "Purchasing Information System and Cash Distribution at CV. New Space. In writing this research systemin formation, the author uses the Microsoft Visual Basic 6.0 application, the research writing method uses the Research and Development (R&D) model, while the stages of this research model go through the stages of observation or interviews with parties related to the data required in writing this thesis, stages of designing the application system, designing specifications, validation test stages, revision of validation until the system passes. The development method used by the author is the prototype method, where the system created will be tailored to the needs of the user, if there is a change in the system it will be repaired until the user is satisfied with the system.
SISTEM INFORMASI MANAJEMEN PENGOLAHAN DATA ASET MATERIAL PROMOSI MENGGUNAKAN QR CODE Siswanto Siswanto; Maya Utami Dewi
E-Bisnis : Jurnal Ilmiah Ekonomi dan Bisnis Vol 13 No 1 (2020): Jurnal Ilmiah Ekonomi dan Bisnis
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/e-bisnis.v13i1.233

Abstract

The development of smartphones today is very rapid and can not be separated in everyday life in finding information or making information and in all fields of work requires communication tools to access data and information, it is no wonder in terms of smartphone work being an inseparable part separate, this research I use smartphone especially Android which is currently one of the operational systems that are commonly used by the public especially Indonesia so that it can be used to help team performance in the field in this case Merchandiser in conducting Data Processing Asset Material Promotion Using Qr Code to monitor and control the allocation of promotional material assets in the field to facilitate reporting of promotional material assets. QR Code is a two-dimensional matrix code or barcode that comes from the word "Quick Response", where the contents of the code can be deciphered quickly and precisely, Optimizing the use of applications in this case QR code to facilitate monitoring and control of promotional materials in the field which will help merchandiser to help make it easier to do work in the field and directly connected to the admin computer at the head office, so it will be easy, fast, and accurate.
PENDAFTARAN SISWA BARU ONLINE DI SMK NEGERI 4 KENDAL Haris Ihsanil Huda; Maya Utami Dewi
Elkom : Jurnal Elektronika dan Komputer Vol 11 No 2 (2018): Desember: Jurnal Elektronika dan Komputer
Publisher : STEKOM PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/elkom.v11i2.22

Abstract

The development of information systems is increasingly rapidly nowadays requires a lot of educational institutions to develop information systems in educational environments that do not fall behind with other educational institutions. It's possible the parents and students will move to the educational institutions that have information systems that fast, accurate and reliable way to get the information required with skills no doubt in supporting the learning system. SMK Negeri 4 Kendal is located at Jl. Soekarno-Hatta Kendal, very aware of the importance of information systems. The information that fast, accurate and available at all times would be very helpful in the implementation of the learning process is also in the process of admission of new students. A newly established education institution four years ago was very concerned about the availability of information systems needed by students and parents so that information systems and the fabric of cooperation to do with ease. The purpose of this research is to increase the number of new admissions and quality of service in the admission of new students and in conducting the data collection and reporting so that information needed by prospective students as well as guardians and leaders mmurid can be obtained at any time. In this research, the application used is PHP programming MySQL database.
Rancang bangun sistem informasi manajemen proyek menggunakan dashboard dengan metode pureshare di pt. Skill menara pratama berbasis website Maya Utami Dewi; Achmad Muazim
Jurnal Manajemen Informatika & Teknologi Vol 2 No 1 (2022): Mei: Jurnal Manajemen Informatika & Teknologi
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi - Studi Ekonomi Modern

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1384.078 KB) | DOI: 10.51903/mifortekh.v2i1.13

Abstract

This thesis research conducted at PT. Skill Menara Pratama with difficulty is project document that hold by each project coordinator make project manager difficult to monitor and evaluate every project that being done, also potentially loss of project data. Distribution of project data are not well distributed. Limitations of project manager work time to monitoring and evaluation work because the projects handled are often more than 1 (one) a simultaneously. Development of this project management information system using the dashboard with pureshare method. developing application based on the website while for programming using HTML and PHP with MySQL as database server.. The research was carried out by development with R&D approaching which resulted prototype product of management information system application of research. test result tested with research instrument in the form of questionnaire with 10 (ten) questions, final conclusion from this research result prototype product can be used, and can be developed further. The result of development resulted prototype software application that tested has been able to solve the problem related to project document held by each field coordinator, has been able to solve the problem of dissemination of data project that not well distributed, has been able to ease in storage and search of project document and make it as backup of hardcopy documents, and has made it easy for project managers, directors and employers to read progress on the job so as to improve the quality of decisions policy in projects quickly, appropriately and more efficiently in their implementation.
Co-Authors Abdul Rizki Maghribi Achmad Muazim Agustinus Budi Santoso Agustinus Santoso Ahmad Solechan Ahmad Solechan Aleysia Nur Fadhilah Andik Prakasa Hadi Anita Rusmiati Ariffah Uswatun Khassanah Arsito Ari Kuncoro Atwa, Arie Ayyub Hamdanu Budi Nurmana Azka Nahya Amanta Bima Ari Hamzah Bondan Baskoro Budi Hartono Cherlina Helena Purnamasari Panjaitan Danang Danang Danang, Danang Deni Candra Saputra Dewi Widyaningsih Djarot Dian Susatyono Dwikinta, Made Anindya Edwin Zusrony Euis Soliha Febryantahanuji Febryantahanuji Gde Sukarata, Putu Gibson Manalu Greget Widhiati Guruh Aryotejo Haris Ihsanil Huda I Gusti Putu Arka, I Gusti Putu Ida Ayu Putu Sri Widnyani Imaliya, Tri Iman Saufik Iman Saufik Suasana Ivan Permana Khoirur Rozikin Khoirur Rozikin Khoirur Rozikin Khoirur Rozikin Kinanti Sekar Arum Kuncoro, Wreda Agung Kusumaningtyas, Dhevi Dadi Kusumo, Haryo Lina Mulyani Lukman Santoso Lutfi Anggraini Luthfy Purnanta Anzie Magriyanti, Arie Atwa Migunani Migunani Migunani Migunani Migunani Mufadhol Mufadhol Muhammad Farhat Attalarik Muhammad Ryza Awwali , Sulartopo, Muhammad Ryza Awwali , Nanik Qosidah Nita Andrini Nugroho, Aris Sarwo Nuha, Anandeka Alfin Ulin Nuris Dwi Setiawan Nurmana, Ayyub Hamdanu Budi Pratama, Bayu Rizki Pratama Priyadi Priyadi Putu Gde Sukarata Qosidah, Nanik Reni Veliyanti Rheyza Avta Naufaldy Rusito S Siswanto Sarwo Nugroho Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Siswanto Sita Shabrina Rahmatina Siti Kholifah Siti Kholifah SITI KHOLIFAH Sri Yulianingsih Stefanus Yudhatama Sulartopo Sulartopo Sumaryanto Sumaryanto Sumaryanto, Sumaryanto Supriadi, Candra Syahri al faiz Syifa Ashafatun Tiara Awanda Putri Trisya Aprilia Veliyanti , Reni Wahyu Efendy Yusuf Widya Aryani Yuli Fitrianto Zaenal Mustofa