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All Journal JIEM (Journal of Islamic Education Management) al-Afkar, Journal For Islamic Studies Pendas : Jurnah Ilmiah Pendidikan Dasar Jurnal al-Ulum : Jurnal Pemikiran dan penelitian ke-Islaman PeTeKa NUSANTARA : Jurnal Ilmu Pengetahuan Sosial Jurnal At-Tarbiyat (Jurnal Pendidikan Islam) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat Jurnal Studi Guru dan Pembelajaran Wahana Karya Ilmiah Pendidikan Cendekia: Media komunikasi penelitian dan pengembangan pendidikan islam Jurnal Intervensi Sosial dan Pembangunan (JISP) Jurnal Ilmiah Wahana Pendidikan Cokroaminoto Journal of Primary Education Jurnal PkM (Pengabdian kepada Masyarakat) Innovative: Journal Of Social Science Research Journal of Educational Management Research Al-Abshar: Journal of Islamic Education Management Cendekia: Media Komunikasi Penelitian dan Pengembangan Pendidikan Islam Nidhomul Haq : Jurnal Manajemen Pendidikan Islam LOYALITAS: Jurnal Pengabdian Kepada Masyarakat
Fahmi, Ilham
UNIVERSITAS SINGAPERBANGSA KARAWANG
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Public Health Social Sciences Other

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The Influence of School Administrative Service Quality on Student Satisfaction Among Grade XI Students at SMK TI Muhammadiyah Cikampek Muhammad Gilang Ramadhan; Ilham Fahmi; Muhamad Faidzin
al-Afkar, Journal For Islamic Studies Vol. 9 No. 4 (2026)
Publisher : Perkumpulan Dosen Fakultas Agama Islam Indramayu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31943/afkarjournal.v9i4.2473

Abstract

This study aims to examine the influence of service quality on student satisfaction and to determine the extent of its contribution to the satisfaction of Grade XI students at SMK TI Muhammadiyah Cikampek. The method used is a quantitative approach to measure the relationship between the two variables. Data were obtained through a questionnaire distributed to Grade XI students, with a total population of 747 students and a sample of 75 students, determined using Arikunto’s sample size formula. The research instrument consisted of 18 items for variable X (service quality) and 19 items for variable Y (student satisfaction). The results of the simple linear regression analysis show that the regression coefficient is 0.525. Since the coefficient is positive, it indicates a positive influence. The t-test result shows that the t-value (13.289) is greater than the t-table value (±2.000) with a significance level of 0.000, thus H₀ is rejected, indicating a significant influence of school administrative service quality on student satisfaction. The coefficient of determination (R²) is 70.8%, meaning that the quality of school administrative services contributes 70.8% to student satisfaction, while the remaining 29.2% is influenced by other factors.  
Co-Authors Abidin, Jaenal Abu Bakar Umar Abu Bakar Umar Abubakar Alya Aulia Syafaah Angel Azkal Azkiya Ramadhanti Bukhori anita zahra Cepi Budiyanto Darell Adrista Dwi Putra Dina Nurkholifah Elma Mardiana Viona Sapitri Farah Diva Fazrilhiani Altifianuri H. Abu Bakar Halla Azmi Tazkia Ifa Fatkhatul Izzahi Iqbal Amar Muzaki Isti Farha Azizah Jaenal Abidin M Fikri Maula Syafeii Maulana Agung Syaifie Miftahul Faizin Mohammad Aidil Novian M Muchdjabir Wahid Muhamad Faidzin Muhamad Faizin Muhamad Faizin Muhamad Karifal Muhamad Taufik Bintang Kejora Muhammad Faizin Muhammad Gilang Ramadhan Mutiara Syifana N. Fathurrohman Nadila Novri Saputra Ramadan Nur Aini Farida Nur Rochimah Nurhasan Oktaviani Oktaviani Pahlevi, Muhammad Reza Rudi Sulaeman Saprialman Saprialman Sindi Maudina Siti Fatimah Azzahra Slamet Sholeh Taufik Mustofa Wellina Dian Septiyani Wihelis Fitriani Yayat Herdiana Zuzu Zuhariyah