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All Journal Jurnal Indo-Islamika Jurnal Akuntabilitas Manajemen Pendidikan Jurnal Administrasi Pendidikan Indonesia DEDIKASI PKM Jurnal Kajian Agama Hukum dan Pendidikan Islam (KAHPI) Jurnal Kependidikan: Jurnal Hasil Penelitian dan Kajian Kepustakaan di Bidang Pendidikan, Pengajaran dan Pembelajaran Jurnal Arastirma Jurnal Ilmiah Mahasiswa (JIMAWA) JAMAIKA: Jurnal Abdi Masyarakat Jurnal Ilmiah Swara MaNajemen (Swara Mahasiswa Manajemen) Journal of Educational Management Research AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Jurnal Multidisipliner Kapalamada Jurnal Pengabdian kepada Masyarakat : Kreasi Mahasiswa Manajemen Indonesian Journal of Education and Learning Tadris: Manajemen Pendidikan Islam
Yenny Merinatul Hasanah
Universitas Pamulang
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Physics Social Sciences Other

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Strategi Pengembangan Kompetensi Karyawan Dalam Menghadapi Era Digital Banking di Bank DKI Cabang Syariah Pondok Indah Jakarta Selatan Sri Mardiana; Yenny Merinatul Hasanah; Prasetyo Kurniawan; Ricinta Putri Steviani
AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Vol 5 No 03 (2026): AT TARIIZ : JURNAL EKONOMI DAN BISNIS ISLAM
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/attariiz.v5i03.2881

Abstract

The rapid pace of digital transformation requires Islamic banking institutions to strengthen their human resource capabilities to maintain competitiveness and improve service quality. This study aims to analyze employee competency development strategies in facing the digital banking era at Bank DKI Syariah, Pondok Indah Branch. This research employs a descriptive qualitative method, with data collected through in-depth interviews. The results indicate that the digital competencies required of employees include digital literacy, technical operational skill digital services & understanding of Sharia compliance in digital banking services. Competency development strategies are built on four main pillars: competency mapping, tiered and multi-modal training, and competency certification implemented continuously. However, implementation still faces several challenges, including competency gaps, employee resistance, limited time, inadequate infrastructure, and employee turnover. In conclusion, continuous digital competency development through a structured strategy is essential for accelerating digital transformation & strengthening the competitiveness of Islamic banking institutions in the digital era.
Co-Authors Ade Rachmawan Ade Rachmawan Ainun Nafisa Andi Bahtiar Anhar, Muhammad Raihan Arlan, Fadilah Salsabila Bidayaturrohmah, Afifah Cepi Safruddin Abdul Jabar Della Nurul Arsita Deni Darmawan DEWI, IRIANA KUSUMA Eko Handoyo Endang Sugiarti Fadilah, Kaida Fathur Rokhman Husnul Khotimah Ibnatur Husnul, Nisak Ruwah Indri Indirasari Indri Indirasari Intan sari Budhiarjo Iriana Kusuma Dewi Kania Elysa Marliyani Kurniawan, Prasetyo Laila Irawati Laila Irawati Lisda Fitriana Masitoh Marcin, Nada Tritama Marcin Mardiana, Sri Muhamad Apriyadi Muhammad Aditia Prasetyo Muhammad Fatih Waliyyudin Mukhoyyaroh, Mukhoyyaroh Nahoras Bona Simarmata Nahoras Bona Simarmata Noryani, Noryani Nur Jannah Nurhadi Nurilah Hanum Nurlela Nurwijayanti Prasetyo Kurniawan Rafika Ratu Maesa Ricinta Putri Steviani Sakinah Mawaddah Sheila Aulya Siti Amelia Wati Sri Mardiana Sri Mardiana Wawan Supriyatna Wawan Supriyatna Weni Gurita Aedi Zaera Khuswatun Khasanah Zakaria Zakaria