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Journal : Journal of Hospital Administration and Management

HUBUNGAN MUTU PELAYANAN KESEHATAN DENGAN KEPUASAN PASIEN RAWAT INAP PESERTA BPJS KESEHATAN DI RSUD SELASIH PANGKALAN KERINCI KABUPATEN PELALAWAN TAHUN 2015 Marian Tonis; Ricky Wiranata Wiranata
Journal of Hospital Administration and Management Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (574.364 KB) | DOI: 10.54973/jham.v1i1.49

Abstract

Satisfaction is a key indicator of a standard health facility, which is a measure of patient care. Low patient satisfaction will have an impact on the number of visits that will affect provitabilitas health facilities. Based on data from hospitals selasih Pangkalan Kerinci, knowable Number bed Occupationcy Rate (BOR) in 2014 was 68.57%. The purpose of this study to determine Factors Associated With Care Inpatient Satisfaction Participants BPJS Healthcare In hospitals selasih Pangkalan Kerinci Pelalawan 2015. This research method is quantitative research design using cross sectional (cross-sectional) respondents are inpatients in June 2015. The entire sample of patients as many as 88 people, with sampling purposive sampling. The analysis is the analysis of univariate and bivariate with Chi-square test, measuring instruments used are questionnaires and using computerized data processing. The results were obtained with a tangible correlation between satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05, there is a relationship reliability with satisfaction in hospitals selasih kerinci base with the results pvalue = 0.000 ≤ 0.05 responsiviness correlation with satisfaction in hospitals selasih base kerinci with the result pvalue = 0.000 ≤ 0:05, there is a relationship with the assurance of satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05, there is a relationship of empathy with satisfaction in hospitals Selasih kerinci base with the results pvalue = 0.000 ≤ 0:05
Marian Tonis: ANALISIS SISTEM MANAJEMEN LOGISTIK OBAT DI INSTALASI FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Marian Tonis; Ani Riza Wati; Wiwik Suryandartiwi; Bobi Handoko
Journal of Hospital Administration and Management Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1471.227 KB) | DOI: 10.54973/jham.v2i1.141

Abstract

Drug logistics management in hospitals is the most important aspect that must exist in a hospital including the stages of planning, procurement, storage, distribution, elimination, evaluation and monitoring which are interrelated with each other. Prof. Hospital. Dr. Tabrani has several problems, especially in pharmacy installations, namely insufficient budget, insufficient human resources and SIMRS that are not optimal. The purpose of this study was to analyze the existing management system in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani.This research uses a qualitative research type, conducted at Prof. Hospital. Tabrani, using in-depth interviews, observation and document review methods with 4 informants, namely the Head of Medical Support, Head of Pharmacy Installation, Person in Charge of Pharmacy Warehouse, and Pharmacy Staff. Data processing is done by reducing data, presenting data, and drawing conclusions. For data validation used source triangulation, method triangulation, and data triangulation.The results showed that the management of drug logistics in the Pharmacy Installation of Prof. Hospital. Dr. Tabrani has not been effective. This can be seen from the input components, namely inadequate human resources, budget costs that have not been understood by all parties responsible for the management of pharmaceutical preparations, pharmaceutical warehouses that still do not meet the standards properly.It is recommended that the Hospital Pharmacy Installation of Prof. Dr. Tabrani pays more attention to the drug logistics management system at the Pharmacy Installation of Prof. Hospital. Dr. Tabrani especially regarding the quantity and quality of human resources and infrastructure.