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All Journal Jurnal Kimia (Journal of Chemistry) JURNAL PENGABDIAN KEPADA MASYARAKAT Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Kefarmasian Indonesia JURNAL FARMASIMED (JFM) JAIM (Jurnal Abdi Masyarakat) Jurnal Inovasi Farmasi Indonesia Jurnal Abdimas Sangkabira Jurnal Buana Farma Midwinerslion : Jurnal Kesehatan STIKes Buleleng Jurnal Ilmiah Ibnu Sina (JIIS): Ilmu Farmasi dan Kesehatan Mutiara: Multidiciplinary Scientifict Journal Parapemikir Jurnal Ilmiah Farmasi International Journal of Contemporary Sciences (IJCS) Khidmah Nusantara Jurnal Ilmu Kesehatan Jurnal Abdimas Ilmiah Citra Bakti
Arifani Siswidiasari
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Analysis of pharmaceutical service improvement based IPA (Importance Performance Analysis) at pharmacy Kimia Farma Ijen, Malang Nurmawati, Dian; Priyono, Tridoso Sapto Agus; Siswidiasari, Arifani
JURNAL ILMU KEFARMASIAN INDONESIA Vol. 23 No. 1 (2025): JIFI
Publisher : Faculty of Pharmacy, Universitas Pancasila

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35814/jifi.v23i1.1646

Abstract

Pharmaceutical services are direct and responsible services to patients related to pharmacy to achieve real results and improve patients' quality of life. This study aims to analyze the improvement of pharmaceutical services at the Kimia Farma 36 Ijen Pharmacy using the IPA (Importance Performance Analysis) method. The method used is descriptive research with a quantitative approach through questionnaire instruments. The SERVQUAL (Service Quality) model was used to measure the pharmaceutical service questionnaire. Sampling by the Accidental sampling technique. Questionnaires were distributed to patients or families of patients who redeem prescriptions at the Pharmacy in February 2023. The questionnaire refers to the research of Parasuraman, A., Zeithaml, V. A., & Berry adapted to the research context in the pharmacy. The dimensions are empathy, reliability, responsiveness, assurance, and tangibility, which are divided into importance and performance. The IPA method will analyze performance as the X axis and Importance as the Y. The results show that the service aspects require urgent improvement to improve service quality and patient satisfaction. Aspects that need to be improved include product completeness, the physical appearance of the pharmacy building, cleanliness, comfort, and neatness of the pharmacy, as well as the appearance and service of pharmacy officers. Overall, the results of this analysis provide clear guidance on the priorities for improvements that need to be made at Pharmacy Kimia Farma 36 Ijen.
Kepatuhan Dan Manajemen Diri Sebagai Determinan Outcome Terapi Pada Pasien Diabetes Melitus Tipe 2: Complience and Self-Management as Determinants of Clinical Outcomes in Type 2 Diabetes Mellitus Patients Probosiwi, Neni; Vellanie, Putri Suyence; Siswidiasari, Arifani; Nurmawati, Dian; Ilmi, Tsamrotul
Jurnal Inovasi Farmasi Indonesia (JAFI) Vol. 7 No. 1 (2025): Volume 7 No 1 2025
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30737/jafi.v7i1.6668

Abstract

Diabetes melitus tipe 2 merupakan penyakit kronis yang memerlukan pengendalian optimal untuk mencegah komplikasi. Keberhasilan terapi dipengaruhi oleh berbagai faktor, termasuk kepatuhan, manajemen diri, dan karakteristik pasien. Penelitian ini bertujuan menganalisis determinan outcome terapi pada pasien DM tipe 2 di Poli Rawat Jalan RS X Kota Blitar. Penelitian menggunakan desain analitik cross-sectional pada 83 responden yang dipilih secara purposive sampling. Tingkat kepatuhan diukur dengan Medication Adherence Report Scale (MARS-5) dan manajemen diri dengan Diabetes Self-Management Questionnaire (DSMQ). Outcome terapi dinilai dari kadar glukosa darah sewaktu (GDS) dan glukosa darah puasa (GDP). Hasil menunjukkan kepatuhan (p=0,001), manajemen diri (p=0,003), dan lama menderita DM (p=0,048) berhubungan signifikan dengan outcome terapi, sedangkan karakteristik seperti jenis kelamin, usia, pendidikan, dan pekerjaan tidak berhubungan secara signifikan. Analisis regresi logistik mengidentifikasi kepatuhan sebagai determinan utama (OR=3,280; 95% CI: 1,085–9,913). Dapat disimpulkan bahwa peningkatan kepatuhan pengobatan dan manajemen diri berperan penting dalam keberhasilan terapi pada pasien DM tipe 2.
Co-Authors An Nisa Sukmawati, Datin Anak Agung Indah Krisnadewi Anis Akhwan Dhafin Ariana, Putu Agus Bin Abd Khadir, Mujtahid Charliandri Saputra Wahab Datin An Nisa Sukmawati Dewa Putu Agus Wahyu Erawan Dian Nurmawati Elsa Mahardika Putri Fahma Laili, Nur Fendy Prasetyawan Gede Budi Widiarta Henni Wati Hermawatiningsih, Oktaviarika Dewi Ketut Widyani Astuti Mujtahid Bin Abd Kadir Neni Probosiwi Nimas Ayu Rahardini Nur Fahma Laili Nurmawati, Dian Nurul Nurhanisah Okky Intan Mawarni Oktaviarika Dewi H Prayoga Feri Yuniarto Prayoga Ferry Yuniarto Prayoga Fery Yuniarto Priyono, Tri Doso Sapto Agus Priyono, Tridoso Sapto Agus Rahmaweni Sagun Chandra Yowani Sapto Agus, Tri Doso Sapto, Tridoso Sari, Sania Puspita Sugeng Riyanto Tri Doso Sapto Agus Priyono Tridoso Sapto Agus Priyono Tsamrotul Ilmi Vellanie, Putri Suyence Wahab, Carliandri Saputra Wati, Henni Winartiana Yuneka Saristiana