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Journal : proceeding iseth international summit on science technology and humanity

Factors Influencing Continuance Intention of GoFood Healthy Food Customers Maishita, Chandra Bella; Abas, Novel Idris
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5332

Abstract

Purpose: This study aims to explore the effect of e-service quality, perceived healthfulness of food, and packaging quality on customer satisfaction, as well as the direct effect of price on continuance intention on GoFood. Methodology: This study uses a quantitative approach by collecting data from 255 GoFood user respondents in Indonesia. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationship between variables. Results: The results show that e-service quality, perceived healthfulness of food, and packaging quality significantly affect customer satisfaction, which in turn affects continuance intention. In addition, price was found to have a significant direct effect on continuance intention. Applications/Originality/Value: This study provides a novel contribution in the context of healthy food delivery services, particularly by highlighting the important role of price as a direct predictor of continuance intention. The practical implications of this study indicate that service providers such as GoFood should improve their service and packaging quality and implement effective pricing strategies to retain customers.
The Influence of JKT48 as Brand Ambassador, Brand Image, and Brand Schematicity of Erigo Apparel on Purchase Behavior Oktaviyani, Dina; Abas, Novel Idris
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5396

Abstract

Purpose: The study examined how the habit of purchasing high-end customer erigo apparel was influenced by the jkt48 selection asa brand ambassador. Methodology: The research employed a quantitative approach, utilizing Smart PLS for data analysis. A survey was conducted among 275 millennial respondents to gather data on their purchasing behavior, perceptions of JKT48 and Erigo, and brand schematicity. Result: The findings revealed that both the brand ambassador JKT48 and brand image have a positive influence on purchasing behavior. However, brand schematicity was found to mitigate the impact of these factors. This indicates that while a strong brand ambassador and positive brand image can drive purchases, a highly established brand schematicity may reduce the effectiveness of these marketing strategies. Applications/Originality/Value: The insights gained from this study can be valuable for fashion brands in developing effective marketing strategies. By understanding the interplay between brand ambassadors, brand image, and brand schematicity, marketers can optimize their campaigns to target specific consumer segments and drive sales. Additionally, the research contributes to the existing literature on consumer behavior and brand management.
Enhancing Visit Intention through Virtual Cultural Tourism: The Roles of Interactivity, Visual Appeal, and Memorable Experience Among Gen Z Sabila Ulfa Istiqomah; Novel Idris Abas
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to examine the influence of interactivity experience and visual appeal on visit intention in virtual cultural tourism, with memorable tourism experience (MTE) as a mediating variable among Generation Z in Indonesia, using the Stimulus-Organism-Response (S-O-R) framework. A quantitative explanatory approach was employed by collecting data from 415 Generation Z respondents who experienced a virtual tour of Borobudur Temple. Data were gathered through an online questionnaire using a five-point Likert scale and analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS to test the measurement and structural models. The results indicate that interactivity experience and visual appeal have significant positive effects on memorable tourism experience, while visist intention is significantly influenced by interactivity experience and memorable tourism experience. Visual appeal does not have a direct effect on visit intention but indirectly influences it through memorable tourism experience, confirming the mediating role of MTE. These findings validate the applicability of the S-O-R model in virtual tourism and demonstrate that interactive and emotionally engaging virtual experiences are more effective than visual aesthetics alone in stimulating visit intention. This study offers empirical evidence that enriches virtual tourism literature and provides practical insights for designing technology-based cultural tourism strategies that are more aligned with the characteristics of Generation Z and supportive of cultural heritage promotion.
The Influence of Mental Imagery, User Interactivity, Visual Appeal, and Emotional Experience on the Intention to Visit Virtual Tourism Naila Indah Syahaarani; Novel Idris Abas
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The research seeks to investigate the impact of User Interactivity, Visual Appeal, and Emotional Experience on intentions to visit sites related to Indonesian Cultural Virtual Tourism. It adopts a quantitative methodology, drawing on primary information collected through surveys administered via Google Forms. Data processing in this investigation employs the Structural Equation Modeling-Partial Least Square (SEM-PLS) approach, facilitated by the Smart PLS 4.0 application. Outcomes from the analysis show that all elements in the proposed framework maintain favorable connections in line with the initial predictions. Notably, User Interactivity exerts a beneficial influence on Tourist Visit Intention, while Visual Appeal markedly shapes Emotional Experience. Furthermore, User Interactivity significantly contributes to Emotional Experience, Emotional Experience positively drives Tourist Visit Intention, and Visual Appeal also promotes a constructive effect on Tourist Visit Intention. These insights underscore the interconnected roles of these factors in enhancing virtual tourism engagement.
The Influence of User Interactivity, Visual Appeal, and Mental Imagery in Virtual Tourism on Tourist Visit Intentions (A Study of Indonesian Cultural Tourism) Paulina, Retno; Abas, Novel Idris
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2025: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

This study aims to analyze the influence of User Interactivity, Visual Appeal, and Mental Imagery in virtual tourism on Tourists' Visit Intention toward Indonesian cultural destinations, with a particular focus on the Borobudur Temple virtual tour. The research applies the Stimulus–Organism–Response (S-O-R) framework to explain how interactive digital experiences and visual aesthetics shape tourists' emotional and cognitive responses, which in turn affect their visit intentions.This quantitative study involved 415 respondents who have experienced or accessed virtual tourism platforms showcasing Indonesian cultural sites. Data were collected using an online questionnaire and analyzed with Partial Least Squares–Structural Equation Modeling (PLS-SEM) through SmartPLS software. The results show that User Interactivity and Visual Appeal have a significant positive effect on Mental Imagery, while Mental Imagery significantly mediates the relationship between those variables and Tourists' Visit Intention. Furthermore, the study finds that the more engaging and visually appealing the virtual tourism experience, the stronger the mental imagery and intention to visit the real destination.The findings emphasize the importance of enhancing interactive and visual elements in virtual tourism as an effective digital marketing strategy for promoting Indonesia's cultural heritage. This research contributes both theoretically and practically to the development of digital-based tourism promotion models, supporting sustainable cultural tourism through immersive virtual experiences.
Co-Authors A'zizah, Laila Osiana Fitria Adinata, Alberta Aflir Nuryulia Praswati Aflit Nuryulia Praswati Afny Al Fath Inaszahira Ahmad Mardalis Alfandi Rico Yohanda Alfian Faqih Ajiputra Angellia, Anggi Anton Agus Setyawan Bayu Suseno Candra Kusuma Wardana Candra Kusuma Wardana, Candra Kusuma Choirunnisa, Bella A. Dewita Puspawati Dhita Ade Nugroho Diah Priyawati Dzikra Raihani Fadlan Hasan Nurdiansyah Farid Adi Prasetya Fatchan, Fuad Hudaya Fiska Puspa Arinda Hasna Asih Namiroh Helmi Imaduddin Helmi Imaduddin Huni Sri Runing Sawitri Ihsan Cahyo Utomo Ismail, Lentera Tazkiya Isnaya Arina Hidayati Jati Waskito Khanun Roisatul Ummah Kurnia Rina Ariani Kusumawati, Rita Laila Oshiana Fitria A’zizah Lentera Tazkiya Ismail Lintang Kurniawati Lusi Nuryanti M. Sholahuddin Mahasri Shobahiya Maishita, Chandra Bella Mirzam Arqy Ahmadi Muhammad Arkan Setyawan Muhammad Azmi Nur Asykaruddin Muhammad Randhy Kurniawan Muhammad Syahriandi Adhantoro Muhammad Wahyuddin Muhammad Wahyuddin Muhammad Wahyuddin, Muhammad Naila Indah Syahaarani Nur Achmad Nurul Latifatul Inayati Oktaviyani, Dina Ovi Itsnaini Ulynnuha Paulina, Retno Praswati , Aflit Nuryulia Qudsiyah, Yusfina Sekar Rahma Ayuningtyas Fachrunisa Rahmawati, Rara Yuni Rangga Aji Satria Yudha Riani, Lencia Putri Septa Rini Kuswati Riski Apriliani Rita Wijayanti Sabila Ulfa Istiqomah Saputro, Diky Adi Septa Riani, Lencia Putri Sina, Helmia Khalifah Sisca Dian Rahmawati Siti Rokhmah Soepatini Toni Ardi Rafsanjani Wafiatun Mukharomah Wardana, Arfi Agustian Widowati Dian Permatasari Wiyadi Wiyadi Wiyadi, W Yuni Rahmawati, Rara Yusfina Sekar Qudsiyah Zulfa Irawati, Zulfa