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Journal : Proceeding ISETH (International Summit on Science, Technology, and Humanity)

Factors Influencing Continuance Intention of GoFood Healthy Food Customers Maishita, Chandra Bella; Abas, Novel Idris
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5332

Abstract

Purpose: This study aims to explore the effect of e-service quality, perceived healthfulness of food, and packaging quality on customer satisfaction, as well as the direct effect of price on continuance intention on GoFood. Methodology: This study uses a quantitative approach by collecting data from 255 GoFood user respondents in Indonesia. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to test the relationship between variables. Results: The results show that e-service quality, perceived healthfulness of food, and packaging quality significantly affect customer satisfaction, which in turn affects continuance intention. In addition, price was found to have a significant direct effect on continuance intention. Applications/Originality/Value: This study provides a novel contribution in the context of healthy food delivery services, particularly by highlighting the important role of price as a direct predictor of continuance intention. The practical implications of this study indicate that service providers such as GoFood should improve their service and packaging quality and implement effective pricing strategies to retain customers.
The Influence of JKT48 as Brand Ambassador, Brand Image, and Brand Schematicity of Erigo Apparel on Purchase Behavior Oktaviyani, Dina; Abas, Novel Idris
Proceeding ISETH (International Summit on Science, Technology, and Humanity) 2024: Proceeding ISETH (International Summit on Science, Technology, and Humanity)
Publisher : Universitas Muhammadiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23917/iseth.5396

Abstract

Purpose: The study examined how the habit of purchasing high-end customer erigo apparel was influenced by the jkt48 selection asa brand ambassador. Methodology: The research employed a quantitative approach, utilizing Smart PLS for data analysis. A survey was conducted among 275 millennial respondents to gather data on their purchasing behavior, perceptions of JKT48 and Erigo, and brand schematicity. Result: The findings revealed that both the brand ambassador JKT48 and brand image have a positive influence on purchasing behavior. However, brand schematicity was found to mitigate the impact of these factors. This indicates that while a strong brand ambassador and positive brand image can drive purchases, a highly established brand schematicity may reduce the effectiveness of these marketing strategies. Applications/Originality/Value: The insights gained from this study can be valuable for fashion brands in developing effective marketing strategies. By understanding the interplay between brand ambassadors, brand image, and brand schematicity, marketers can optimize their campaigns to target specific consumer segments and drive sales. Additionally, the research contributes to the existing literature on consumer behavior and brand management.
Co-Authors A'zizah, Laila Osiana Fitria Adinata, Alberta Afif Faishal Aflir Nuryulia Praswati Aflit Nuryulia Praswati Ajiputra, Alfian Faqih Alfandi Rico Yohanda Angellia, Anggi Anton Agus Setyawan Asykaruddin, Muhammad Azmi Nur Bayu Suseno Candra Kusuma Wardana Candra Kusuma Wardana, Candra Kusuma Choirunnisa, Bella A. Dewita Puspawati Diah Priyawati Farid Adi Prasetya Fiska Puspa Arinda Fuad Hudaya Fatchan Hasna Asih Namiroh Helmi Imaduddin Huni Sri Runing Sawitri Ihsan Cahyo Utomo Imaduddin , Helmi Inaszahira, Afny Al Fath Inayati, Nurul Latifatul Ismail, Lentera Tazkiya Isnaya Arina Hidayati Jati Waskito Jumadi, Jowasrian Khanun Roisatul Ummah Kurnia Rina Ariani Kurniawan, Muhammad Randhy Kusuma Wijayanto, Kusuma Kusumawati, Rita Laila Oshiana Fitria A’zizah Liana Mangifera Lintang Kurniawati Listy, Sheila Rizqya Lusi Nuryanti M. Sholahuddin Mahasri Shobahiya, Mahasri Maishita, Chandra Bella Mirzam Arqy Ahmadi Muhammad Arkan Setyawan Muhammad Randhy Kurniawan Muhammad Wahyuddin Muhammad Wahyuddin Muhammad Wahyuddin, Muhammad Nugroho, Dhita Ade Nur Achmad Nurdiansyah, Fadlan Hasan Oktaviyani, Dina Ovi Itsnaini Ulynnuha Praswati , Aflit Nuryulia Puspawati , Dewita Qudsiyah, Yusfina Sekar Rahma Ayuningtyas Fachrunisa Rahmawati, Rara Yuni Raihani, Dzikra Riani, Lencia Putri Septa Rini Kuswati Riski Apriliani Rita Wijayanti S Soepatini Saputro, Diky Adi Septa Riani, Lencia Putri Sina, Helmia Khalifah Sisca Dian Rahmawati Siti Rokhmah Wafiatun Mukharomah Wafiatun Mukharomah Wardana, Arfi Agustian Widowati Dian Permatasari Wiyadi, W Zulfa Irawati, Zulfa