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Sujoko Sujoko
Fakultas Psikologi, Universitas Setia Budi, Surakarta, Jawa Tengah
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Analysis of the Implementation of Customer Relationship Management (CRM) at PT. Milenial Agri Nusantara Rizki, Alwi; Sujoko, Sujoko; Wening, Nur
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4534

Abstract

This research aims to analyze the implementation of Customer Relationship Management (CRM) at PT. Milenial Agri Nusantara. The company operates in the buying and selling of coffee beans for both domestic and international purposes. The research was conducted directly at PT. Millennial Agri Nusantara and the method used by the author to obtain respondents was through saturation sampling, which involves taking all available samples. The analysis in this research involves direct observation at PT. Milenial Agri Nusantara and interviews with respondents who are frequently involved in direct consumer interaction, namely the sales marketing team of PT. Millennial Agri Nusantara. Based on the observations and interviews, PT. Milenial Agri Nusantara applies Customer Relationship Management (CRM) using bonding, trust, empathy, and reciprocity methods, which can enhance customer loyalty. The implementation of Customer Relationship Management (CRM) can provide benefits for both the company and its customers, making it crucial for the company to maintain a good relationship with its customers.
Gambaran Hubungan Interpersonal Wanita Bercadar Sujoko, Sujoko; Khasan, Mohammad
Psikostudia : Jurnal Psikologi Vol 8, No 2 (2019): Psikostudia : Jurnal Psikologi
Publisher : Program Studi Psikologi, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Mulawarman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30872/psikostudia.v8i2.2979

Abstract

Fenomena cadar di Indonesia sudah ada sejak dahulu bahkan sebelum Indonesia merdeka. Namun pembahasan tentang wanita bercadar masih sangat menarik untuk dikaji. Eksistensi mereka sering dikaitkan dengan Islam radikal dan aksi-aksi terorisme yang sering terjadi di Indonesia. Sehingga keberadaan wanita bercadar ini banyak menimbulkan aksi pro dan kontra dilingkungan masyarakat. Dalam pergaulan sosial, wanita bercadar akan menghadapi berbagai kendala salah satunya adalah dalam hal hubungan interpersonal. Hal ini karena keterbatasan mereka untuk lebih mudah dikenali, salah satunya karena wajah mereka tertutup. Sehingga dalam pergaulan sehari-hari juga akan mengalami kendala dikarenakan penampilan mereka  lain dari pada yang lain. Eksklusivitas dan ketertutupan wanita bercadar inilah yang kemungkinan besar dapat menghambat proses sosialisasi mereka. Tujuan dari penelitian ini adalah untuk mengetahui bagaimana gambaran hubungan interpesonal wanita bercadar. Metode Penelitian ini menggunakan pendekatan kualitatif dengan menggunakan wawancara sebagai metode pengumpulan datanya. Hasil dari penelitian ini adalah ada persepsi yang salah terhadap wanita bercadar, bahwa mereka eksklusif dan tidak mau bergaul dengan masyarakat. Hasil penelitian ini menunjukkan bahwa kedua informan dalam penelitian ini justru bersikap proaktif, terbuka dan mau bersosialisasi dengan siapapun.
Co-Authors Ade Rahima Afrila, Diliza Agustina, ria Alega, Theo Galan Alifian Yogi Suprapmanto Andriani , Lili Ardha Strinaricwari Arif Rahim Aziza, Aziza Azizah Azizah Budiningtyas, Dwi Putri Christianto, Reinardus Dwi Prio Effendi, Adang Djatnika Erlina Zahar Evi Adriani, Evi Fauzi, Muhammad Umar Harbeng Masni, Harbeng Hartadi , Agung Hartadi, Agung Hazerin Duha, Christina Eben Hutabarat , Zuhri Saputra Hutabarat, Zuhri Hutabarat, Zuhri Saputra Joko Purnomo Judijanto, Loso Lili Andriani Lismarisa, Nora Masni , Harbeng Mohammad Khasan Mukti, Patria Najwa Najwa Nooriskar, Meira Puja Nur Wening, Nur Palupi, Retno Maria Pamungkas, Satriyo Patria Mukti Patronimik, Baktybek Pratiwi, Heni Prilya Shanty A Rahim , Arif Rahima , Ade Rahima Rahmawati, Rahmawati Ratnaningtyas, Endah Marendah Rizki, Alwi Rosita Yuniati Rosita Yuniati, Rosita Saini, Mukhamat Sasminto, Heri Sembiring, Benar Suherli, Suherli Tara , Firman Tara, Firman Yustinus Joko Dwi Nugroho Zahar , Erlina Zhafira, Ana Yuni