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All Journal Intuisi MIX : Jurnal Ilmiah Manajemen Jurnal Sains Psikologi Philanthropy: Journal of Psychology Insight : Jurnal Pemikiran dan Penelitian Psikologi Psikostudia : Jurnal Psikologi Jurnal Review Pendidikan dan Pengajaran (JRPP) JURNAL EKOBIS DEWANTARA International Journal of Economics Development Research (IJEDR) PLAKAT : Jurnal Pelayanan Kepada Masyarakat Jurnal Orientasi Bisnis dan Entrepreneurship Jurnal Cahaya Mandalika International Journal of Social and Management Studies (IJOSMAS) Jurnal Ekonomi Lembaga Layanan Pendidikan Tinggi Wilayah I INJURITY: Journal of Interdisciplinary Studies International Journal of Multidisciplinary Sciences and Arts ARMADA : Jurnal Penelitian Multidisiplin Electronic Journal of Education, Social Economics and Technology Jurnal Riset Rumpun Ilmu Ekonomi (JURRIE) IIJSE Jurnal Generasi Ceria Indonesia IERA, Islamic Education and Research Academy Jurnal Bisnis dan Kewirausahaan Jurnal Pengabdian Masyarakat (Jubdimas)
Sujoko Sujoko
Fakultas Psikologi, Universitas Setia Budi, Surakarta, Jawa Tengah
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Pengaruh Kualitas Pelayanan dan Kepuasan Konsumen terhadap Minat Beli Ulang di E-commerce Shopee (Studi Kasus Pada Konsumen E-commerce Shopee di Kabupaten Sleman) Ratnaningtyas, Endah Marendah; Alega, Theo Galan; Sujoko, Sujoko
ARMADA : Jurnal Penelitian Multidisiplin Vol. 2 No. 1 (2024): ARMADA : Jurnal Penelitian Multidisplin, Januari 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi 45 Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/armada.v2i1.1120

Abstract

Penelitian ini dilatarbelakangi adanya kualitas pelayanan yang buruk yang dapat mengakibatkan ketidakpuasan konsumen, sehingga mereka tidak akan membeli produk lagi di toko atau platform tersebut. Kualitas pelayanan yang buruk dapat mengakibatkan ketidakpuasan konsumen, sehingga mereka tidak akan membeli produk lagi di toko atau platform tersebut. Oleh karena itu, perlu diketahui seberapa besar pengaruh kualitas pelayanan pada kepuasan konsumen serta dampaknya pada minat beli ulang di e-commerce Shopee. Penelitian ini bertujuan untuk menguji pengaruh kualitas pelayanan dan kepuasan konsumen dan dampaknya pada minat beli ulang di platform e-commerce Shopee. Variabel independen dalam penelitian ini adalah kualitas pelayanan dan kepuasan konsumen, dan variabel dependen adalah minat beli ulang. Penelitian ini akan menggunakan pendekatan kuantitatif dengan metode survei dan menggunakan teknik pengambilan sampel acak berjumlah 100 responden. Populasi dari penelitian ini adalah konsumen Kabupaten Sleman yang pernah melakukan pembelian di e-commerce Shopee. Metode yang digunakan dalam penelitian ini adalah pengumpulan data melalui kuesioner yang akan diberikan kepada konsumen yang pernah berbelanja di Shopee. Data yang diperoleh kemudian akan dianalisis menggunakan metode regresi linear berganda untuk menguji pengaruh variabel independen terhadap variabel dependen. Hasil dari penelitian ini yaitu kualitas pelayanan berpengaruh signifikan terhadap minat beli ulang, kepuasan konsumen berpengaruh signifikan terhadap minat beli ulang, dan kualitas pelayanan dan kepuasan konsumen secara simultan berpengaruh signifikan terhadap minta beli ulang di kalangan konsumen di e-commerce Shopee di Kabupaten Sleman.
ANALISIS HASIL BELAJAR SISWA: PENGARUHNYA TERHADAP LINGKUNGAN SEKOLAH DAN KOMUNIKASI GURU Hutabarat, Zuhri Saputra; Sembiring, Benar; Masni, Harbeng; Rahim, Arif; Zahar, Erlina; Pratiwi, Heni; Tara, Firman; Sujoko, Sujoko; Andriani, Lili
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 3 (2024): Volume 7 No 3 Tahun 2024
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.29277

Abstract

Tujuan penelitian untuk menganalisis pengaruh lingkungan sekolah, dan komunikasi guru terhadap prestasi belajar siswa secara simultan. Penelitian ini termasuk dalam golongan asosiatif kausalitas. Digolongkan asosiatif karena penelitian ini untuk mengetahui ada atau tidaknya hubungan antar variable yang di teliti. Dikategorikan kausalitas, karena penelitian ini bertujuan untuk mengetahui apakah variable-variabel yang di amati mempunyai hubungan sebab akibat tertentu seperti yang diduga secara teoritis. Metode yang digunakan adalah metode kuantitatif. Hasil penelitian ini menyimpulkan: 1) Lingkungan sekolah memiliki pengaruh terhadap prestasi belajar siswa secara parsial; 2) Komunikasi guru memiliki pengaruh terhadap prestasi belajar siswa secara parsial; 3) Lingkungan sekolah dan komunikasi guru siswa memiliki pengaruh terhadap prestasi belajar siswa secara simultan.
A Literature Review: Succession Planning in Family Businesses Sasminto, Heri; Wening, Nur; Sujoko, Sujoko
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4457

Abstract

This article presents succession planning that can affect family businesses that are owned and managed by families that have been analyzed and tested regarding family businesses being able to develop and survive to the next generation and identify the main research topics, namely succession planning, and method approaches to understanding succession planning in family businesses. This study uses the SRL (Systematic Literature Review) research type, the results of several studies agree that succession planning must be prepared early. While other studies agree that succession planning is carried out when the prospective generation is mature and has the knowledge to manage and lead a family business, it does not mean that potential successors are not taught about their family business, it's just that their duties are not burdened on potential successors.
Analysis of the Implementation of Customer Relationship Management (CRM) at PT. Milenial Agri Nusantara Rizki, Alwi; Sujoko, Sujoko; Wening, Nur
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 7 No 2 (2024): Sharia Economics
Publisher : Sharia Economics Department Universitas KH. Abdul Chalim, Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v7i2.4534

Abstract

This research aims to analyze the implementation of Customer Relationship Management (CRM) at PT. Milenial Agri Nusantara. The company operates in the buying and selling of coffee beans for both domestic and international purposes. The research was conducted directly at PT. Millennial Agri Nusantara and the method used by the author to obtain respondents was through saturation sampling, which involves taking all available samples. The analysis in this research involves direct observation at PT. Milenial Agri Nusantara and interviews with respondents who are frequently involved in direct consumer interaction, namely the sales marketing team of PT. Millennial Agri Nusantara. Based on the observations and interviews, PT. Milenial Agri Nusantara applies Customer Relationship Management (CRM) using bonding, trust, empathy, and reciprocity methods, which can enhance customer loyalty. The implementation of Customer Relationship Management (CRM) can provide benefits for both the company and its customers, making it crucial for the company to maintain a good relationship with its customers.
Co-Authors Ade Rahima Afrila, Diliza Agustina, ria Akhirudin, Akhirudin Alega, Theo Galan Alifian Yogi Suprapmanto Andriani , Lili Ardha Strinaricwari Arif Rahim Aziza, Aziza Azizah Azizah Bambang Moertono Setiawan Budiningtyas, Dwi Putri Christianto, Reinardus Dwi Prio Effendi, Adang Djatnika Erlina Zahar Evi Adriani, Evi Fauzi, Muhammad Umar Harbeng Masni, Harbeng Hartadi , Agung Hartadi, Agung Hazerin Duha, Christina Eben Hutabarat , Zuhri Saputra Hutabarat, Zuhri Hutabarat, Zuhri Saputra Joko Purnomo Judijanto, Loso Lili Andriani Lismarisa, Nora Masni , Harbeng Mohammad Khasan Mukti, Patria Najwa Najwa Nooriskar, Meira Puja Nur Wening, Nur Palupi, Retno Maria Pamungkas, Satriyo Patria Mukti Patronimik, Baktybek Pratiwi, Heni Prilya Shanty A Rahim , Arif Rahima , Ade Rahima Rahmawati, Rahmawati Ratnaningtyas, Endah Marendah Rizki, Alwi Rosita Yuniati Rosita Yuniati, Rosita Saini, Mukhamat Sasminto, Heri Sembiring, Benar Suherli, Suherli Tara , Firman Tara, Firman Yustinus Joko Dwi Nugroho Zahar , Erlina Zhafira, Ana Yuni