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All Journal Jurnal Studi Manajemen Organisasi Hasil Pengabdian Kepada Masyarakat IKRA-ITH EKONOMIKA JABE (Journal of Applied Business and Economic) Aptisi Transactions on Technopreneurship (ATT) Iqtishoduna: Jurnal Ekonomi Islam JUMAN Tools (Jurnal Manajemen Tools) Jurnal Ilmiah Manajemen Kesatuan International Journal of Business Economics (IJBE) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) Journal of Research in Social Science and Humanities International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Kajian Branding Indonesia Jurnal Akuntansi, Manajemen dan Bisnis Digital Journal of Social Interactions and Humanities (JSIH) Journal of Legal and Cultural Analytics (JLCA) Jurnal Riset Rumpun Ilmu Ekonomi (JURRIE) Journal of Management, Economic, and Accounting Blantika : Multidisciplinary Journal Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Social Society Jurnal Akuntansi Jurnal Ekonomi, Manajemen, Akuntansi dan Keuangan
Yossie Rossanty
Universitas Pembangunan Panca Budi
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Public Health Social Sciences Other

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Pengaruh Customer Experience dan Kualitas Pelayanan terhadap Niat Kunjungan Ulang Konsumen Wizzmie Theresa, Maria; Sianturi, Ester Cahyani; Nurbaiti, Nurbaiti; Rossanty, Yossie; Siregar, Onan Marakali
Kajian Branding Indonesia Vol 7 No 2 (2025): Kajian Branding Indonesia
Publisher : Universitas Prasetiya Mulya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21632/kbi.7.2.119-130

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh customer experience dan kualitas pelayanan terhadap niat kunjungan ulang konsumen Wizzmie, sebuah brand makanan cepat saji lokal di Kota Medan. Penelitian menggunakan pendekatan kuantitatif kausal dengan pengumpulan data melalui kuesioner yang disebarkan langsung kepada 100 responden di dua cabang Wizzmie Kota Medan (Karya Wisata dan Pancing). Data dianalisis menggunakan SPSS melalui regresi linier berganda. Hasil penelitian menunjukkan bahwa customer experience berpengaruh positif dan signifikan terhadap niat kunjungan ulang. Kualitas pelayanan juga memiliki pengaruh positif dan signifikan terhadap niat kunjungan ulang. Secara simultan, kedua variabel memberikan kontribusi yang signifikan dengan nilai koefisien determinasi (R²) sebesar 79,3%. Dari kedua variabel, kualitas pelayanan menjadi faktor yang paling dominan memengaruhi niat kunjungan ulang. Temuan ini menunjukkan bahwa peningkatan kualitas pelayanan dan penciptaan pengalaman pelanggan yang berkesan merupakan strategi utama dalam meningkatkan loyalitas pelanggan di bisnis makanan cepat saji lokal
The Impact of Technology and Social Media on Marriage and Divorce: A Study in Besilam Village, Langkat Regency Sendy, Beby; Rossanty, Yossie; Hawawari, Muhammad Fadhiil
Journal of Social Interactions and Humanities Vol. 3 No. 3 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jsih.v3i3.12471

Abstract

In today's rapidly evolving digital era, technology and social media have become integral parts of daily life. From connecting people worldwide to shaping how we communicate, work, and play, these advancements have profoundly transformed social, cultural, and economic dynamics. This article explores the significant role of technology and social media in the modern world and examines their influence on how we live, interact, and share information. While social media serves as an effective two-way communication tool, its impact can vary depending on how it is used. The concept of communication and information-sharing via computer networks, which predates modern social media, marked the foundation for what we now recognize as social media platforms. As technology and social media continue to advance, they have given rise to new societal phenomena, including divorces stemming from relationships formed through social media interactions. Remarkably, marriage ceremonies can now be conducted via video calls, and divorces can be finalized through video conferences. The ongoing development of technology has significantly broadened societal knowledge. The emergence of diverse social media platforms has further enabled people to expand their social networks and forge new friendships.
The Impact of Economic Factors as Causes of Domestic Violence in the Family (A Study of Besilam Village, Langkat Regency) Sendy, Beby; Rossanty, Yossie; Hawawari, Muhammad Fadhiil
Journal of Legal and Cultural Analytics Vol. 3 No. 4 (2024): November 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/jlca.v3i4.12482

Abstract

Domestic Violence (DV) is a pervasive phenomenon that causes significant harm to all parties involved, encompassing social, psychological, and economic dimensions within the familial context. This study seeks to examine and elucidate the economic factors that contribute to the incidence of domestic violence in Besilam Village, Langkat Regency. Employing a qualitative research design through field study methods, data were collected via in-depth interviews with individuals who had either experienced or witnessed domestic violence, supplemented by participatory observations within the local community. The findings underscore the critical role of economic factors in precipitating domestic violence in the study area. To mitigate domestic violence in this village, a multidimensional approach integrating economic, social, and educational strategies is imperative. Moreover, the involvement of governmental and institutional stakeholders is essential in providing protective measures and support services for victims. Social campaigns aimed at enhancing public awareness of the adverse impacts of domestic violence are equally crucial. Domestic Violence (DV) also encapsulates gender-based violence within the private sphere. This form of violence frequently occurs in close personal relationships where the perpetrator is a familiar and trusted individual, such as a husband against his wife, a father against his child, an uncle against a niece or nephew, or a grandfather against a grandchild. Additionally, domestic violence is often characterized as violence against women perpetrated by family members bound by consanguinity.
The Influence of Product Quality and Service Speed on Purchasing Decisions for Coffee Carts on Gen Z in Medan City Siregar, Onan Marakali; Rossanty, Yossie; Yuliani, Dara; Sembiring, Natalin Pepayosa; Nitami, Devi Andri
JURNAL STUDI MANAJEMEN ORGANISASI Vol 22, No 2 (2025): 2025
Publisher : Faculty of Economics and Business | Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.14710/jsmo.v22i2.74865

Abstract

Coffee consumption trends among Generation Z have shown a significant increase, along with the proliferation of coffee cart businesses that offer practical products at affordable prices. However, amid increasingly fierce competition, business actors face challenges in maintaining the purchasing decisions of young consumers, especially among Gen Z. This study aims to analyze the effect of product quality and service speed on purchasing decisions for Gen Z consumers in Medan City. The approach used is quantitative with the Structural Equation Modeling-Partial Least Squares (SEM-PLS) method. Data were obtained from 100 respondents, namely Gen Z who live in Medan City, and were collected through questionnaires and analyzed using SmartPLS. The results of the outer model evaluation show that all variable indicators are valid and reliable. The inner model evaluation also shows an R² value of 0.446, which means that product quality and service speed simultaneously explain 44.6% of the variability in purchasing decisions. The relationship between the independent and dependent variables partially and simultaneously both have a significant effect. The Q² value of 0.231 also indicates that the model has sufficient predictive relevance. The findings suggest that coffee cart businesses need to prioritize improving product quality and service speed to drive purchasing decisions among Generation Z Medan City.
The Effect of Live Broadcasting and Price Discounts on Purchase Decisions with Purchase Interest as A Variable in the Intervention of PT HM Sampoerna Medan Employees 1 Tirta Wiradana, Arif; Rossanty, Yossie; B, Mesra
Blantika: Multidisciplinary Journal Vol. 3 No. 11 (2025): Blantika: Multidisciplinary Journal
Publisher : PT. Publikasiku Academic Solution

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57096/blantika.v3i11.456

Abstract

Kemajuan teknologi digital, khususnya melalui platform e-commerce berbasis live streaming seperti TikTok Shop, telah mengubah perilaku konsumen secara signifikan. Penelitian ini menganalisis pengaruh live streaming dan diskon harga terhadap keputusan pembelian karyawan dalam konteks belanja online, dengan niat membeli sebagai variabel mediasi. Penelitian ini bertujuan untuk menguji pengaruh live streaming dan diskon harga terhadap keputusan pembelian karyawan dalam belanja online, dengan niat membeli sebagai variabel mediasi. Dengan menggunakan pendekatan kuantitatif dan analisis Partial Least Square (PLS), hasilnya mengungkapkan bahwa live streaming secara signifikan memengaruhi keputusan pembelian (p = 0,009) dan niat membeli (p = 0,001), sementara diskon harga juga memiliki pengaruh yang kuat dan signifikan terhadap keputusan pembelian (p = 0,000) dan niat membeli (p = 0,000). Namun, niat membeli tidak secara signifikan memengaruhi keputusan pembelian (p = 0,203), yang menunjukkan peran mediasinya tidak didukung. Temuan ini menunjukkan bahwa keputusan pembelian karyawan lebih langsung dibentuk oleh diskon harga dan aktivitas live streaming daripada oleh niat membeli saja, yang menekankan pentingnya strategi pemasaran langsung dan diskon dalam meningkatkan perilaku pembelian online di antara karyawan.
ANALYSIS OF BRAND IMAGE AND TRUST TOWARDS TAXPAYER LOYALTY IN LUBUK PAKAM DISTRICT THROUGH TAXPAYER COMMITMENT Safii; Erwansyah; Yossie Rossanty
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 3 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i3.4139

Abstract

This study aims to analyze the influence of brand image and trust on taxpayer loyalty with commitment as an intervening variable in taxpayers registered in Lubuk Pakam District. The background of this study departs from the phenomenon of low taxpayer loyalty indicated by formal compliance without being followed by sustainability in tax payments. This study uses a quantitative approach with a survey method on 97 respondents determined by the Slovin formula from a population of 3,875 taxpayers. Data were analyzed using Partial Least Square (PLS) through validity, reliability, R-square, and path analysis tests. The results show that brand image has a positive but insignificant effect on loyalty, while brand image has a positive and significant effect on commitment. Trust is proven to have a positive and significant effect on both loyalty and commitment. In addition, commitment has a positive and significant effect on taxpayer loyalty. The indirect effect test shows that commitment mediates the influence of brand image and trust on taxpayer loyalty. The R-square value of 0.639 for commitment and 0.809 for loyalty indicates that this research model has strong explanatory power. This study concludes that increasing taxpayer loyalty in Lubuk Pakam District is more effective through strengthening commitment, built on positive perceptions of brand image and trust in tax institutions. The results are expected to provide input for tax authorities in formulating public service and communication strategies oriented towards sustainably increasing taxpayer loyalty.
Technology-Driven Resource Utilization and Integration to Enhance Firm Performance Nasution, Muhammad Dharma Tuah Putra; Rossanty, Yossie; Harahap, Ramadhan; Tanjung, Aulia Ramadhan; Nasution, Thorique Akbar Maulana
Aptisi Transactions On Technopreneurship (ATT) Vol 8 No 1 (2026): March
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34306/att.v8i1.472

Abstract

Rapid digital transformation has increased the need for firms to optimize how technological resources are utilized and integrated to enhance performance, particularly among Small and Medium-sized Enterprises (SMEs) facing resource constraints. Although prior research highlights the value of digital adoption, less is known about how resource integration mechanisms convert technology-driven utilization into sustainable performance outcomes. This study aims to examine the effect of technology-driven resource utilization on firm performance and to test the mediating role of resource integration within the Resource-Based View (RBV) framework. A quantitative research design was applied using survey data collected from 233 firms undergoing digital transformation across various industries. The hypothesized relationships were analyzed using Structural Equation Modeling (SEM) with SmartPLS. The analysis followed standard PLS-SEM procedures, including measurement model assessment for reliability and convergent validity, and structural model evaluation to test path significance and mediation effects. The results show that technology-driven resource utilization has a significant positive effect on firm performance. Resource integration also significantly improves firm performance and partially mediates the relationship between resource utilization and performance, indicating that digital resources contribute more effectively when embedded into coordination routines, aligned workflows, and knowledge-sharing mechanisms. This study concludes that dynamic resource integration is a critical capability for translating technology-driven resource utilization into sustainable firm performance, extending RBV by emphasizing integration capability as a strategic asset. Limitations include the cross-sectional design and SME-focused sample; future studies should employ longitudinal designs and broader industry contexts.
A Systematic Literature Review on the Interrelation of Human Resource Practices, Corporate Social Responsibility, and Financial Performance in Emerging Markets Azzahroh, Maziah; Arimbi, Suci; Denia, Tarissa; Rossanty, Yossie
Journal Social Society Vol. 5 No. 2 (2025): Juli - Desember 2025
Publisher : Pustaka Digital Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54065/jss.5.2.2025.838

Abstract

The growing complexity of business operations in emerging markets highlights the urgency of understanding how Human Resource Practices (HRPs) and Corporate Social Responsibility (CSR) jointly influence Financial Performance (FP). Although prior studies have examined these constructs separately, a comprehensive review that integrates their interrelationships remains scarce, particularly in institutionally diverse and volatile environments. This study aims to systematically review and synthesize existing evidence on the HRP–CSR–FP nexus to clarify its theoretical and practical significance. Using a Systematic Literature Review (SLR) approach, 62 peer-reviewed journal articles published between 2000 and 2024 were selected based on predefined criteria, including relevance to the topic, methodological rigor, and focus on emerging market contexts. Data were analyzed using PRISMA guidelines and thematic synthesis. The findings indicate that the strategic alignment of HRPs and CSR initiatives enhances FP through mechanisms such as employee engagement, organizational legitimacy, and stakeholder trust. Moreover, contextual factors such as national culture, regulatory quality, and institutional voids moderate these relationships, underscoring the importance of localized strategies. The synthesis concludes that while theoretical perspectives such as the Resource-Based View, Stakeholder Theory, and Social Exchange Theory provide explanatory strength, gaps remain in addressing causal mechanisms and multi-level dynamics. This review contributes by integrating fragmented insights into a unified conceptual framework, highlighting research gaps, and offering practical guidance for managers in emerging markets. Future studies are encouraged to employ longitudinal, comparative, and multi-level designs to capture deeper causal and contextual variations
The Influence of Brand Storytelling on Brand Advocacy in Beauty Products: The Mediating Effect of Emotional Attachment Tobing, Fitriani; Dharma Tuah Putra Nasution, Muhammad; Hafni Sahir, Syafrida; Rossanty, Yossie
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3611

Abstract

In the competitive digital market, brands must foster emotional attachment with consumers through storytelling that conveys their identity and values. This paper aims to examine the influence of brand storytelling on brand advocacy with emotional brand attachment as a mediating variable in the context of the digital beauty industry in Indonesia. The design of this research is quantitative with a descriptive-causal approach, using data from 200 active consumers of local cosmetic brands collected through an online survey. The analysis technique used is Partial Least Squares Structural Equation Modeling (PLS-SEM) with the assistance of SmartPLS 4 software. The research results show that brand storytelling has a significant positive effect on emotional brand attachment, and this attachment partially mediates the relationship between brand narrative and advocacy behavior. These findings provide a theoretical contribution by confirming the role of affective mechanisms in shaping loyalty and voluntary support among digital consumers, particularly in the context of emerging market countries. From a practical standpoint, these results recommend that marketers prioritize the development of authentic and emotionally resonant storytelling as a strategy to build psychological closeness and encourage consumers to become active advocates for the brand.
The Effect of Utilitarian, Hedonic, and Social Values on Behavioral Outcomes through Consumer Trust Sembiring, Beby Karina Fawzeea; Rini, Endang Sulistya; Absah, Yeni; Rossanty, Yossie
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.4072

Abstract

Live streaming e-commerce is rapidly transforming digital retail, yet the psychological drivers of consumer behavior in emerging markets like Indonesia. This study investigates consumer behavior in Indonesia’s live streaming e-commerce by examining how utilitarian, hedonic, and social values shape trust toward products and streamers, ultimately driving purchase intention and consumer engagement. Using the theory of consumption values integrated with trust-based models, data from 350 active live commerce consumers were analyzed with PLS-SEM via SmartPLS 4.0. The findings reveal that utilitarian, hedonic, and social values significantly enhance trust, which in turn strongly predicts purchase intention and consumer engagement. The model explains 52.5% of trust, 33.2% of purchase intention, and 21.8% of engagement variance, highlighting trust’s mediating role in linking consumption values to behavioral outcomes. The results emphasize the need for live commerce strategies that combine efficiency, entertainment, and community to cultivate trust, thereby boosting both immediate sales and long-term engagement. The study offers original contributions by being the first comprehensive empirical test in Indonesia applying consumption values and trust frameworks in live commerce.
Co-Authors , Elfitra Desy Surya Ahmad Rafiki Ari Prabowo Arimbi, Suci Ariq Wiratama Nasution Aulia Ramadhan Tanjung Azzahroh, Maziah B, Mesra Baehaqi Bambang Surya Adji Syahputra Bambang Surya Adji Syahputra Beby Karina Fawzeea Sembiring Beby Sendy Chika Naibaho Dear Selvanathan Sinaga Denia, Tarissa Dewi Nurmasari Pane Diana , Yana Dini Julia Sari Siregar Endang Sulistya Rini Erwansyah Erwansyah Erwansyah Etty Sri Wahyuni Fitriani Tobing Greasia Oriza Sitio Gurning, Gratia Nanggar Yati Harahap, Ramadhan Harefa, Eldaa Yuannda Hasibuan , Febri Sanrina Hawawari, Muhammad Fadhiil Irawan, Irawan Januardi Sidauruk Ku Halim bin Ku Ariffin Lorencia, Bella M. Chaerul Rizky Mahari, Nagita Suci Maria Theresa, Maria Muammar Rifqi Muhammad Dharma Tuah Putra Nasution Napitupulu, Olim Hanafiah Nasution, Rani Ramadhani Nasution, Thorique Akbar Maulana Nasution, Willy Zek Nitami, Devi Andri Novita, Ririn Septiana Nur Asyiqin Binti Abdul Manaf Pahlufi, Cut Kesuma Pangabean, Rahmad Ridwan Pipit Buana Sari Putri Patricia Sitinjak Ramadhan Harahap Ramadhan Harahap Ramadhan Tanjung, Aulia Rani Ramadhani Nasution Rani, Ade Safii Saragih , Dearna Jefani Br Sari, Pipit Buana SATRIYAS ILYAS Sembiring, Natalin Pepayosa Sendy, Beby Sianturi, Ester Cahyani Sihotang, Anindya Windy Sinaga, Yosafhat Glenniel Clinton Siregar, Dini Julia Sari Siregar, Onan Marakali Surya Bakti Syafrida Hafni Sahir Tandean , Handoko Tanjung, Aulia Ramadhan Tarigan, Ester Petronella Tirta Wiradana, Arif Vita Cita Emia Tarigan Cita Emia Tarigan yeni absah Yuliani, Dara