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All Journal Jurnal Dinamis Jurnal Ekonomi Modernisasi JMBI UNSRAT (Jurnal Ilmiah Manajemen Bisnis dan Inovasi Universitas Sam Ratulangi) Journal of Secretary and Business Administration JURISMA: Jurnal Riset Bisnis & Manajemen JOURNAL OF APPLIED BUSINESS ADMINISTRATION The International Journal of Business Review (The Jobs Review) Jurnal Review Pendidikan dan Pengajaran (JRPP) Business Journal : Jurnal Bisnis Dan Sosial Jurnal Ilmiah Edunomika (JIE) Cakrawala Repositori Imwi Jurnal Syntax Transformation TEPIAN Jurnal Aplikasi Manajemen, Ekonomi dan Bisnis Journal of Industrial Engineering & Management Research (JIEMAR) Buletin Poltanesa Charity : Jurnal Pengabdian Masyarakat Journal of Applied Business, Taxation and Economics Reseach Prosiding Konferensi Nasional PKM-CSR Jurnal Sosiologi Pertanian dan Agribisnis Jurnal Ilmu Administrasi Negara DEVICE : JOURNAL OF INFORMATION SYSTEM, COMPUTER SCIENCE AND INFORMATION TECHNOLOGY Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) eProceedings of Management Faedah: Jurnal Hasil Kegiatan Pengabdian Masyarakat Indonesia Journal of Multidisciplinary Inquiry in Science, Technology and Educational Research Jurnal Manajemen Maranatha Journal of Communication, Business and Social Science (JCOBS) Jurnal Sekretaris & Administrasi Bisnis
Syahputra Syahputra
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Pengaruh Brand Image Dan Brand Trust Terhadap Purchase Intention Produk Scarlett Whitening Madani, Dita Hega; Syahputra, Syahputra
eProceedings of Management Vol. 11 No. 3 (2024): Juni 2024
Publisher : eProceedings of Management

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Pengaruh Brand Relationship Dan Customer Satisfaction Terhadap Brand Loyalty Pada Pelanggan Xiaomi Nurrochman, Tedy Wiza; Syahputra, Syahputra
eProceedings of Management Vol. 11 No. 3 (2024): Juni 2024
Publisher : eProceedings of Management

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Pengaruh Kualitas Pelayanan dan Promosi Terhadap Kepercayaan Calon Pekerja Migran Indonesia Dengan Perceived Value Sebagai Variabel Intervening: Studi Kasus Pada LPK Bahana Inspirasi Muda Fahira, Luwisca; Syahputra, Syahputra; Madiawati, Putu Nina
Journal of Industrial Engineering & Management Research Vol. 6 No. 4 (2025): August 2025
Publisher : AGUSPATI Research Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.7777/jiemar.v6i4.604

Abstract

Migrant workers play a role as foreign exchange heroes, and the government continues to strive to improve services and protections for them through supportive policies. The demand for labor abroad, especially in Japan, is increasing, creating opportunities for training institutions (LPK) such as Bahana Inspirasi Muda to prepare prospective workers. However, challenges arise regarding the trust of prospective workers in recruitment agencies, which is influenced by the quality of service and promotions conducted. This research aims to explore the impact of service quality and promotion on the trust of prospective migrant workers, as well as the role of perceived value as an intervening variable. The study was conducted at LPK Bahana Inspirasi Muda with 134 respondents who are prospective migrant workers. The method used is quantitative with a Structural Equation Modeling (SEM) - Partial Least Squares (PLS) approach. The results show that service quality and promotion have a positive and significant impact on trust. Additionally, perceived value also serves as a mediator that strengthens the influence of both variables on trust. These findings are expected to contribute to the development of policies and practices in the protection of migrant workers in Indonesia.
Service Quality and Punctuality of Indonesian Railfood Customer Online System Sakti, Muhammad Raisa Permana; Syahputra, Syahputra; Pradana, Mahir
TEPIAN Vol. 4 No. 4 (2023): December 2023
Publisher : Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tepian.v4i4.2934

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This study aims to analyze the effect of Indonesian Railway Company (PT KAI)'s service quality, especially the punctuality of travel on railroad customer satisfaction. This study also aims to examine the effect of timeliness variables on customer satisfaction. The data used in this study is a combination of primary data and secondary data where the author will use the survey method as primary data and data on the timeliness of train travel, especially train travel to and from Bandung Station as secondary data. The data analysis technique used in this research is quantitative by using a systematic literature review in terms of bibliometric analysis to review published research on the topics discussed. The explanation for this is the result of the punctuality of train travel on railroad customer satisfaction.
New Business Analysis of Record Document and Management System Perdana, Ariabima Putra; Syahputra, Syahputra; Pradana, Mahir
Poltanesa Vol 24 No 2 (2023): December 2023
Publisher : P3KM Politeknik Pertanian Negeri Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51967/tanesa.v24i2.2935

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This research aims to analyze the new business owned by the company PT Infomedia Nusantara. This research uses the 8P theory (Product, Price, Place, Promotion, People, Process, Physical evidence, Public Relations). Apart from that, RDMS is claimed to be a technology that contributes to the environment. It cannot be denied that the large number of documents in physical form is sometimes difficult for companies to manage properly. Understanding this need, Infomedia, which is known as a subsidiary of Telkom Indonesia (Telkom), offers a Record Document Management System based service called ProVue-RDMS. This service complements the back end process solution that Infomedia offers as one of the main services to customers. Document management is one element of company information management which has a management period of up to decades. The purpose of using this 8P theory is to make the results of this research more comprehensive and also more flexible. The aim of document management is to make it easier for companies or organizations to access, share and collaborate on their documents, while increasing efficiency and reducing the risk of files being lost or damaged.
HUBUNGAN UKURAN PERUSAHAAN, UKURAN DEWAN KOMISARIS, DAN KEPEMILIKAN INSTITUSIONAL PADA PENGUNGKAPAN CSR PERUSAHAAN SEKTOR KEUANGAN Syahputra, Yoga Aditya Eka; Syahputra, Syahputra; Ratnadi, Ni Made Dwi
Jurnal Review Pendidikan dan Pengajaran Vol. 7 No. 3 (2024): Vol. 7 No. 3 (2024): Volume 7 No 3 Tahun 2024 (Special Issue)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jrpp.v7i3.31060

Abstract

Corporate Social Responsibility (CSR) merupakan bentuk tanggung jawab sosial perusahaan yang berlandaskan konsep triple bottom line yang meliputi people, planet, dan profit. Penelitian ini bertujuan untuk menganalisis pengaruh ukuran perusahaan, ukuran dewan komisaris, dan kepemilikan institusional terhadap pengungkapan CSR pada perusahaan sektor keuangan yang terdaftar di Bursa Efek Indonesia. Populasi yang terdapat pada penelitian ini sebanyak 210 perusahan. Pengambilan sampel menggunakan metode non-probability sampling dengan teknik purposive sampling sehingga didapat sebanyak 78 sampel perusahaan. Teknik analisis yang digunakan adalah analisis regresi linear berganda. Hasil analisis menunjukan ukuran perusahaan tidak berpengaruh pada pengungkapan CSR sedangkan ukuran dewan komisaris dan kepemilikan saham institusional berpengaruh posititf pada pengungkapan Corporate Social Responsibility perusahaan. Secara teoritis penelitian ini dapat memberikan implikasi bahwa ukuran perusahaan tidak memiliki pengaruh pada Pengungkapan CSR sedangkan Ukuran Dewan Komisaris dan Kepemilikan Saham Publik yang semakin mengingkat dapat mempengaruhi pengungkapan CSR.
PENGARUH KENYAMANAN DAN GAYA HIDUP TERHADAP KEPUTUSAN PEMBELIAN PRODUK KOSMETIK MELALUI FITUR AUGMENTED REALITY SHOPEE BEAUTYCAM DI MARKETPLACE SHOPEE Mulyanie, Shintia Dewi; Syahputra, Syahputra
JURNAL ILMIAH EDUNOMIKA Vol. 8 No. 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.12939

Abstract

Along with the development of technology, the development of the cosmetic industry in Indonesia has increased rapidly. The increasing trend of online shopping makes cosmetics an item loved by society, especially women. However, the limitation of purchasing cosmetic products online is the limited experience of trying the products in person. Meanwhile, consumers want to save time and effort when making purchases. Shopee facilitates consumers by including augmented reality technology into its features Shopee beautycam, AR can increase convenience and support a practical lifestyle in purchasing products online. The adoption of AR encourages exploratory behavior in consumers, thus influencing them in making purchasing decisions. This study aims to discuss the influence of comfort and lifestyle factors and their relationship to purchasing decisions for cosmetic products. Data collection was carried out through the distribution of questionnaires using quantitative data analysis methods. Sampling using non-probability sampling method with a sample size of 200 respondents. The analysis method used is a multiple linear regression analysis test with the help of SPSS 27 software. Based on the results of multiple linear regression analysis, that simultaneously convenience and lifestyle have a significant effect on purchasing decisions.
Pengaruh Perceived Benefit dan Perceived Risk terhadap Purchase Intention dalam Konteks Social Commerce Instagram pada Sepatu Air Jordan di Wilayah Bandung Julianti, Diva Silvia; Syahputra, Syahputra
Journal of Communication, Business and Social Science (JCOBS) Vol. 1 No. 1 (1): October 2023
Publisher : Universitas Telkom

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25124/.v1i1.6654

Abstract

Fashion trend saat ini dipengaruhi adanya social media. Informasi yang dibagikan oleh masyarakat di social media dapat memiliki pengaruh untuk diketahui secara luas dan membentuk niat konsumen dalam pembelian. Khusunya dalam pembelian melalui social commerce Instagram yang memudahkan berbelanja pada berbagai macam e-commerce. Saat ini social commerce telah digencarkan dengan penggunaan sepatu Air Jordan menjadi brand sepatu kets terpopuler pertama dengan mendapatkan premi rata-rata 54% dengan retail price. Penelitian ini menggunakan metode kuantitatif dengan dan analisis deskriptif. Sebanyak 375 responden yang didapatkan akan menjadikan sampel untuk teknik analisis linier berganda. Dengan hasil analisis deskriptif perceived benefit 79.28%, perceived risk 71.62% dan purchase intention 74.91% yang dikategorikan Baik. Hasil analisis regresi linier berganda yang menunjukkan positif dan hasil uji hipotesis yang menunjukkan terdapat pengaruh terhadap variabel secara parsial dan simultan, dengan hasil akhir koefisien determinasi sebesar 44.7%, sedangkan untuk sisanya terdapat 55.3% dipengaruhi oleh faktor lain yang tidak terdapat dalam penelitian ini.
Pengaruh Citra Merek Dan Kualitas Layanan Terhadap Loyalitas Pelanggan Dengan Keterlibatan Pelanggan Sebagai Variabel Mediasi Pada Pengguna Goride Dan Gocar Gojek Di Indonesia Andriano, David; Syahputra, Syahputra
eProceedings of Management Vol. 12 No. 6 (2025): Desember 2025
Publisher : eProceedings of Management

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Studi penelitian ini diorientasikan guna menganalisis pengaruh citra merek dan kualitas layanan terhadaployalitas pelanggan dengan keterlibatan pelanggan sebagai variabel mediasi pada pengguna GoRide danGoCar Gojek di Kota Bandung. Latar belakang studi penelitian ini adalah tingginya persaingan industritransportasi online di Indonesia, yang menuntut Gojek untuk mempertahankan loyalitas pelanggan melaluipeningkatan persepsi merek, kualitas layanan, dan interaksi pelanggan. Studi ini menggunakan metodekuantitatif dengan pendekatan survei terhadap 395 responden pengguna GoRide dan GoCar di KotaBandung yang dipilih secara purposive sampling. Data digali dan dikumpulkan melalui kuesioner skalaLikert dan dianalisis menggunakan SEM berbasis PLS. Hasil penelitian menunjukkan bahwa citra merekdan kualitas layanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan. Keterlibatanpelanggan terbukti memediasi secara signifikan hubungan antara citra merek dan kualitas dengan loyalitaspelanggan. Temuan ini mengindikasikan pentingnya membangun persepsi merek yang kuat, meningkatkankualitas layanan, dan menciptakan interaksi yang melibatkan pelanggan secara kognitif dan emosionaluntuk memperkuat loyalitas di tengah persaingan industri.Kata Kunci: Citra Merek, Kualitas Layanan, Keterlibatan Pelanggan, Loyalitas Pelanggan,, SEM-PLS,Gojek
Pengaruh Customer Experience Dan Customer Satisfaction Terhadap Repurchase Intention Pada Aplikasi Shopee Di Kota Bandung Sadiah, Aliya Nurul; Syahputra, Syahputra
eProceedings of Management Vol. 12 No. 6 (2025): Desember 2025
Publisher : eProceedings of Management

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Abstract

Studi ini dimaksudkan guna mengkaji pengaruh customer experience serta customer satisfaction pada repurchaseintention dalam aplikasi Shopee di Kota Bandung. Latar belakang penelitian didasari oleh pertumbuhan pesatindustri e-commerce di Indonesia serta pentingnya mempertahankan loyalitas konsumen di tengah persaingan yangmakin ketat. Studi ini memakai metode kuantitatif dengan penyebaran kuesioner kepada 273 responden yangmerupakan pengguna aplikasi Shopee di Kota Bandung. Analisa data dilaksanakan dengan uji validitas, reliabilitas,analisa deskriptif, dan regresi linier berganda guna mengukur pengaruh variabel independen pada variabel dependen.Hasil studi menyatakan bahwasanya baik customer experience ataupun customer satisfaction mempunyai pengaruhsignifikan pada repurchase intention, dengan kontribusi masing-masing sebesar 22,4% dan 42,8%. Dengansimultan, dua variabel ini memberikan kontribusi sebanyak 65,2% pada repurchase intention, sedangkan sisanyadipengaruhi dari faktor lainnya diluar studi ini. Penemuan tersebut menegaskan bahwasanya peningkatanpengalaman pelanggan dan kepuasan pelanggan menjadi strategi utama dalam mendorong niat pembelian ulang diindustri e-commerce. Studi ini memberi implikasi praktis untuk pelaku industri e-commerce agar fokus pada inovasilayanan, peningkatan kualitas produk, serta penguatan interaksi pelanggan guna mempertahankan dan meningkatkanloyalitas pelanggan.Kata Kunci: Customer experience, Customer satisfaction, Repurchase Intention
Co-Authors Aditya Wardhana Akbar, Asep Syaeful Aldo Putra Kusuma Almaida, Nisya Amirah Mardhiyah Anak Agung Gde Agung Andorra, Dyana Andriano, David Arisyanti, Faiza Iffa Arry Widodo As Syihab, Tasya Fadia Astadi Pangarso Axchell Ayu Lestari Azhari, Irvan Guruh Fathur Azka, Kansanida Ghaniya Baladhika, Nicole Kansa Kostra Baskara, Muhamad Budi Rustandi Kartawinata Choiruman, Doni Christian Bernard Gunawan Devie Ryana Suchendra Divo Afrianto Eka Wahyu Ningsih Enggar Akbar Nur Izza Fadillah, Mohammad Fakhsi Fahira, Luwisca Faisal Dava Fikriansyah Fauzi, Muhammad Luthfi Fauziah, Ismi Al Febri Yuliani Febriantika, Rifda Zahra Flaviana, Aneu Karlob Gifani, Auliannisa Gunawan, Tedi Haryady, Arys Naufal Hendriawan, Mochamad Izza Ryan Ihsan, Bill Walidaen Indra Suharman Julianti, Diva Silvia Kadarisman, Razes Kristina Sisilia Luh Putu Ratna Sundari Luwisca Fahira Madani, Dita Hega Mahir Pradana Mangruwa, Rajiv Marbun, Putri Wina Ragelia Marlindia Ike Sari Mika Handayani Muhammad Sorim Arkan Mulyanie, Shintia Dewi Ni Made Dwi Ratnadi Novena Allowcya Regina Caeli br. Tarigan Nurdin, Fakhri Muhammad Nurrochman, Tedy Wiza Perdana, Ariabima Putra Putri, Anida Juliana Putu Nina Madiawati Rajiv Dharma Mangruwa Raphaela Medisa Retno Tri Pratiwi Rini Handayani Rizqullah, Muhammad Dary Roni Riandi Sadiah, Aliya Nurul Sakti, Muhammad Raisa Permana Septia Nursa Seto Perbowo, Grahatama Windhu Silaban, Ester Riski Safira Suherman Suherman Suryanegara, Ardito Al Khairy Syahputra, Yoga Aditya Eka Syakhilla, Nurfarahim Tasya Salsabiila Wijayanti, Annisa Tri Yasir, Amru Zaili Rusli