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All Journal Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Pendidikan dan Ilmu Sosial (JMPIS) Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Manajemen Bisnis Transportasi dan Logistik Annals of Human Resource Management Research Siber Journal of Advanced Multidisciplinary Greenation International Journal of Law and Social Sciences
Sugiyanto
Institut Transportasi Dan Logistik Trisakti
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Social Sciences Transportation Other

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The Influence of Product Innovation, Service Quality, and Satisfaction on Passenger Preferences Mediated by Loyalty and Moderated by Land Transportation Policy Implementation Sugiyanto Sugiyanto; Aang Gunawan; Cecep Pahrudin; Lira Agusinta; Esterlinus Edwin Lermatan; Euis Saribanon
Dinasti International Journal of Education Management and Social Science Vol. 7 No. 6 (2026): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v7i6.6571

Abstract

This study aims to examine the influence of product innovation, service quality, and customer satisfaction on passenger preferences, while incorporating the mediating role of loyalty and the moderating effect of land transportation policy implementation. The research adopts a qualitative approach using a literature review method, relying on secondary data collected from various reputable scientific journal databases, including Scopus, Springer, Sage, Elsevier, Emerald, Web of Science, EBSCO, Copernicus, as well as national journals indexed by SINTA. The analysis process involves systematic identification, selection, and synthesis of relevant literature to ensure comprehensive and reliable findings. The results reveal that product innovation, service quality, and satisfaction significantly influence customer loyalty, which in turn affects passenger preferences. In addition, product innovation, product quality, and satisfaction are found to have direct effects on passenger preferences, while loyalty also plays a crucial role in shaping these preferences. Furthermore, the implementation of land transportation policies strengthens the relationship between product innovation, service quality, satisfaction, and passenger preferences, indicating its role as an important moderating factor. Loyalty is also proven to mediate the relationship between the main variables and passenger preferences, highlighting its strategic importance. Overall, the study emphasizes the interconnected roles of innovation, service excellence, customer satisfaction, loyalty, and policy support in influencing passenger decision-making in the land transportation sector.
Human Resource Management Concepts: Recruitment, Job Analysis, Job Evaluation, Remuneration and Organizational Development Primadi Candra Susanto; Sugiyanto Sugiyanto; Subehana Rachman; Tubagus Hedi Saepudin; Dingot Hamonangan Ismail
Greenation International Journal of Law and Social Sciences Vol. 2 No. 3 (2024): (GIJLSS) Greenation International Journal of Law and Social Sciences (September
Publisher : Greenation Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/gijlss.v2i3.221

Abstract

The purpose of this study is expected to be able to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of human resource management. The article on the concept of human resource management: recruitment, job analysis, job evaluation, remuneration, and organizational development is a scientific literature article in the scope of human resource management. The approach or method used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Recruitment plays a role in the Concept of Human Resource Management; 2) Job Analysis plays a role in the Concept of Human Resource Management; 3) Job Evaluation plays a role in the Concept of Human Resource Management; 4) Remuneration plays a role in the Human Resource Management Concept' and 5) Organizational Development plays a role in the Human Resource Management Concept.
The Role of Logistics Management in Supporting Goods Management for Equitable Distribution and Impact on Regional Economic Growth Sugiyanto Sugiyanto; Agus Suhendra; Christophorus Indra Wahyu Putra; Fasida Dharma Yudastoro; Harry Purwoko
Siber Journal of Advanced Multidisciplinary Vol. 2 No. 2 (2024): (SJAM) Siber Journal of Advanced Multidisciplinary (July - September 2024)
Publisher : Siber Nusantara Research & Yayasan Sinergi Inovasi Bersama (SIBER)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/sjam.v2i2.218

Abstract

The purpose of this study is expected to be able to build a hypothesis regarding the influence between variables that can later be used for further research in the scope of logistics management. The article on the role of logistics management in supporting the management of goods for equitable distribution and having an impact on regional economic growth is a scientific literature article in the scope of logistics management. The approach or method used in this literature review research is descriptive qualitative. The data collection technique is to use literature studies or conduct a review of relevant previous articles. The data used in this descriptive qualitative approach comes from previous research that is relevant to this research and is sourced from academic online media such as the Thomson Reuters Journal, Springer, Taylor & Francis, Scopus Emerald, Sage, WoS, Sinta Journal, DOAJ, EBSCO, Google Scholar and digital reference books. In previous studies, 1 relevant previous article was used to review each independent variable. The results of this literature review article are: 1) Logistics Management plays a role in Equitable Distribution; and 2) Logistics Management plays a role in Regional Economic Growth.
Co-Authors Aang Gunawan, Aang Agus Suhendra Agusinta, Lira Aswanti Setyawati Cecep Pahrudin, Cecep Devi Ratnasari Dian Lieska Ocviany Diana Eka Risky Dingot Hamonangan Ismail Eka Sukmawati Erni Pratiwi Perwitasari Esterlinus Edwin Lermatan Euis Saribanon Fasida Dharma Yudastoro Francis Tantri I Made Suraharta Indarno Sugeng Rahardjo Lira Agusinta Mahardhika Andiansyah Marthaleina Ruminda Olfebri Otto Sugiharto Prakoso Primadi Candra Susanto Purwoko, Harry Putra, Christophorus Indra Wahyu Rr Endang Wahyuni Rr. Endang Wahyuni Rully Indrawan Sarinah Sihombing Sembiring, Honny Fiva Akira Sitanggang, Rohana Subehana Rachman Tubagus Hedi Saepudin Yosi Pahala