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Journal : Journal of Educational Studies

Students' Perception of Academic Service Management of Study Programs and Its Implications on Student Satisfaction Paduppai, Andi Mardiana; Murnaka, Nerru Pranuta; Nashrullah, Mochamad
Journal of Educational Studies Vol. 4 No. 1 (2026): April
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i1.2696

Abstract

This study aims to examine students' perceptions of academic service management within study programs and its implications for student satisfaction at Muhammadiyah University of Sidoarjo. Academic service management in this study encompasses aspects of planning, organizing, implementing, and monitoring and evaluating academic services. The study used a quantitative approach with a descriptive and correlational design. The subjects were active students at Muhammadiyah University of Sidoarjo. were selected as respondents because they have direct experience in utilizing academic services. Data were collected through a Likert-based questionnaire and analyzed using descriptive statistics and correlation analysis to examine the relationship between academic service management and student satisfaction. The results of this study are expected to provide an empirical overview of the quality of academic service management at the study program level and the level of student satisfaction as service users. The findings of this study are expected to serve as a basis for evaluation and decision-making in order to continuously improve the quality of academic services and strengthen academic governance oriented towards student satisfaction.
Teacher Work Discipline Metaphor from The Perspective of High School Students: Implications for Improving Learning Achievement Wulandari, Ayu; Nunuk Hariyati; Amrozi Khamidi; Arifannisa; Nashrullah, Mochamad; Hardianto
Journal of Educational Studies Vol. 4 No. 1 (2026): April
Publisher : Lembaga Bale Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58218/jes.v4i1.2698

Abstract

This study aims to analyze students' perceptions of teacher discipline and its relationship with learning achievement at the high school (SMA) level. Teacher discipline is one of the important factors that affect the learning process, where teacher discipline can set a positive example and create a conducive learning environment. This study uses a survey method by distributing questionnaires to students in several high schools in the Surabaya-East Java area randomly. The data was analyzed using the results of the validity test of the instruments filled in by students about teacher discipline and learning achievement. The results of the study show that most students have a positive perception of teacher discipline. Disciplined teachers are considered to be able to increase students' motivation and concentration in learning, which ultimately has a positive impact on learning achievement. In addition, it found an insignificant relationship between teacher discipline and learning achievement, where higher teacher discipline was less likely to correlate with better learning achievement. The conclusion of this study is that students' perception of teacher discipline does not have a significant influence on learning achievement at the high school level. Therefore, it is important for teachers to continue to understand the norms that exist in schools with teachers who actively teach in the classroom and learning activities to support students' academic achievement.