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KUALITAS PELAYANAN, PRODUK DAN PROMOSI SEBAGAI VARIABEL INTERVENING UNTUK MELIHAT LOYALITAS KONSUMEN PENIKMAT COFFEE DI KOTA BUKITTINGGI Andria Ningsih; Eka Hendrayani; Mike Triani; Mustika Lukman Arief
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 17 No 1 (2022): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v17i1.19985

Changes in consumer desires today have a lot of positive impacts on entrepreneurs, especially coffee shops. Sometimes people prefer to come just to enjoy just a drink according to the menu provided at the cafe. This study aims to determine the effect of service quality, product effect on promotion, whether the effect of service and product quality has a direct effect on consumer loyalty and service and product quality affect consumer loyalty through promotion. The population is consumers who often come to the cafe. Sampling using the technique of accidental sampling, the number of respondents as many as 100. The method of data collection using observation, and questionnaires, descriptive data analysis techniques, classical assumption test and path. The findings obtained are the quality of service and product quality have an effect on promotion, service quality has a direct effect on consumer loyalty, while the product has no effect on consumer loyalty through promotion. Although consumers do not pay attention to the quality of the products offered, the quality of taste should be maintained, so that new and old customers continue to come to visit the KOPIGO Bukittinggi cafe

BRAND IMAGE SEBAGAI MEDIASI PENGARUH PROMOSI DAN HARGA TERHADAP KEPUTUSAN PEMBELIAN PONDOK RAOS DI KOTA SOLOK Eka Hendrayani; Andria Ningsih; Mike Triani; Mustika Lukman Arief
JURNAL MANAJEMEN UNIVERSITAS BUNG HATTA Vol 17 No 1 (2022): Jurnal Manajemen Universitas Bung Hatta
Publisher : Management Department, Faculty of Economics and Business, Universitas Bung Hatta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37301/jmubh.v17i1.19986

Business actors are required to be observant in seeing the opportunities that exist so that later they can continue to compete and survive in the business world. It takes a precise marketing strategy to inform and communicate products and prices to consumers. This study aims to determine the effect of promotion and price on purchasing decisions, whether it has a direct effect on purchasing decisions and promotions and prices have an indirect effect on purchasing decisions through brand image. The sampling technique used was accidental sampling. The population is respondents who often come and visit Pondok Raos. The sample is 196. Data collection methods are observation and questionnaires. The analytical technique used is the Path of SPSS version 17 program. The findings obtained by promotion and price affect purchasing decisions through brand image. Promotion is one of the effective media to inform consumers about products. The conclusion of this study is that brand image has a role as a mediating variable between promotion and price on consumer purchasing decisions in Pondok Raos, Solok City.

Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta) Aisyah Solehati; Fahrina Mustafa; Eka Hendrayani; Kiki Setyawati; Iwan Henri Kusnadi; Yohanes Totok Suyoto; Magdalena; Hendy Tannady
Jurnal Kewarganegaraan Vol 6 No 2 (2022): Desember 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan store atmosphere terhadap brand preference Bangi Kopitiam Kelapa Gading. Jenis penelitian ini menggunakan metode kuantitatif yang diolah menggunakan SPSS versi 20. Pengambilan data pada penelitian ini menggunakan metode non-probability sampling dengan penyebaran kuisioner sebagai alat untuk pengambilan data. Penelitian ini menggunakan 135 responden dengan kriteria mengetahui serta mengkonsumsi Bangi Koptiam Kelapa Gading. Hasil dari uji hipotesis menunjukan bahwa variabel kualitas layanan berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, variabel store atmosphere berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, serta variabel kualitas layanan dan store atmosphere secara bersama-sama berpengaruh terhadap minat beli dengan nilaifhitung > ftabel atau 50,725 >3,06. Kata Kunci: Kualitas Layanan, Store Atmosphere, Brand Preference

Analisis Peran Kualitas Produk Dan Penetapan Harga Terhadap Reputasi Merek Produk Kopi Cepat Saji Kopi Kenangan Sutrisno Sutrisno; Hendy Tannady; Khamaludin Khamaludin; Erna Indriastiningsih; Eka Hendrayani
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 3 No. 5 (2022): MSEJ : Management Studies and Entrepreneurship Journal
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v3i5.1168

This research aims to show the influence of Price and Product Quality on Kopi Kenangan Brand Reputation. There are three variables in this research including Price, Product Quality and Brand Reputation. The researchist used quantitative methods and the sample used in this research amounted 102 respondents who buyying Kopi Kenangan 3 times or more. The technique used in this research is purposive sampling which is part of non-probability sampling. The research data is analyzed with SPSS 25 shows that Price Variable does not have an influence on Brand Repuation and Quality Product have an influence on Brand Reputation.

Positioning Women Entrepreneurs in Small and Medium Enterprises in Indonesia – Food & Beverage Sector Sutrisno; Pandu Adi Cakranegara; Eka Hendrayani; Jean Richard Jokhu; Muhammad Yusuf
Enrichment : Journal of Management Vol. 12 No. 5 (2022): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v12i5.964

The food and beverage industry is a significant business sector in Indonesia. Indonesian women are known to dominate the SMEs in this sector. There is a major reason for the dramatic increase in female entrepreneurs in Indonesia. Unfortunately, a lack of success and sustainability factors is a current barrier for a culinary business. The goal of this research is to identify the characteristics of today's female entrepreneurs and to look into the gap between the wave of female entrepreneurs and business sustainability. Research questions help to strengthen the problem statement by determining the research objectives. Researchers pose four research questions, followed by four hypotheses. To evaluate research work, this study employs a qualitative methodology. 108 female entrepreneurs were surveyed and interviewed by the researchers. The findings of the study highlight the primary reasons, failure factors, success factors, and obstacles to running.

BRAND STRENGTH FOR MICRO, SMALL,AND MEDIUM ENTERPRISES I Nyoman Tri Sutaguna; Hardi Fardiansyah; Eka Hendrayani; Muhammad Yusuf
GEMILANG: Jurnal Manajemen dan Akuntansi Vol. 3 No. 2 (2023): April : Jurnal Manajemen dan Akuntansi
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56910/gemilang.v3i2.425

This research is to find out about brand strength for Micro, Small and Medium Enterprises in West Java in the form of Brand Image and Identity and Brand Identity on Brand Love. This study used the AMOS SEM analysis method with a total of 147 respondents from Alunicorn consumers throughout Indonesia. The result of his research is that the influence of Brand Image and Identity is in the same direction as Brand Love.

Pengelolaan Manajemen Operasional SDM Dalam Usaha Pembuatan Kerupuk Kamang Dona Amelia; Andria Ningsih; Delfi Hurnis; Muhammad Nazif; Eka Hendrayani
Jurnal Pengabdian Kepada Masyarakat Vol. 1 No. 4 (2022): Desember: Jurnal Pengabdian Kepada Masyarakat
Publisher : Sekolah Tinggi Pastoral Kateketik Santo Fransiskus Assisi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jpkm.v1i4.56

PKM ini dilakukan di KWT UP3HP Indah Sari di Jorong Ladang Darek, Nagari Kamang Hilia, Kec. Magek, Kab. Agam. Saat ini KWT UP3HP Indah Sari menghadapi berbagai hambatan terkait pembagian tugas dan pola produksi produk, banyak pesanan yang datang namun tidak bisa terpenuhi semuanya karena belum tepatnya pengelolaan manajemen operasional yang diterapkan. Manajemen sumber daya manusia merupakan suatu proses menangani berbagai masalah pada ruang lingkup karyawan, pegawai, buruh, manajer dan tenaga kerja lainnya untuk dapat menunjang aktivitas organisasi atau perusahaan demi mencapai tujuan yang telah ditentukan. Untuk mengatasi sejumlah permasalahan yang dihadapi kelompok ini dibutuhkan solusi dengan strategi manaajemen SDM secara optimal. Metode yang digunakan dalam memberikan penyuluhan dan pelatihan pengabdian masyarakat ini adalah pretest, ceramah, media penyuluhan, dan postest. Berdasarkan hasil dan pembahasan, dapat disimpulkan bahwa kegiatan pengabdian ini memberikan hasil yang positif. Karena kegiatan ini dapat membantu KWT UP3HP Indah Sari memahami tentang perlunya manajemen SDM dan produksi dalam pembuatan produk kerupuk kamang agar mempunyai mutu dan kualitas bersaing. Sehingga bisa memenuhi target pesanan yang ditetapkan.

Analisis Strategi Promosi Media Sosial Terhadap Keputusan Mahasiswa dalam Memilih Institusi Pendidikan Tinggi Eka Hendrayani; Rudy Irwansyah; Hadiansyah Ma'sum; Olivia Tahalele; Zunan Setiawan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4304

Social media promotion strategies have become an important foundation for young people in making college decisions. Education is the main pillar in community development. However, with increasing competition between universities, both state and private, new challenges have emerged. Universities must continue to improve their quality in order to remain relevant and competitive in the increasingly tight education market. This study aims to determine the effect of social media promotion strategy analysis on students' decisions in choosing higher education institutions. The research method used in this study is a quantitative descriptive method. The study was conducted at 5 universities in Indonesia with a student population of 100 respondents. The results of this study found that social media promotion strategies on students' decisions in choosing higher education institutions.

EKSPLORASI PENGGUNAAN E-WALLET SHOPEEPAY PADA MAHASISWA DI INDONESIA Eva Yuniarti Utami; Eka Hendrayani; Elly Yuniar Nitawati; Luthfi Nuraini; Rieneke Ryke Kalalo
JURNAL ILMIAH EDUNOMIKA Vol 8, No 2 (2024): EDUNOMIKA
Publisher : ITB AAS Indonesia Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/jie.v8i2.13780

Abstrak Penelitian ini bertujuan untuk mengetahui ekplorasi penggunaan e-wallet ShopeePay pada mahasiswa di Indonesia. Metode penelitian yang digunakan dalam penelitian ini yaitu penelitian deskriptif kualitatif. Adapun teknik pengumpulan data dengan cara survey berupa instrumen kuesioner yang kemudian disebar melalui google form. Simple random sample digunakan sebagai teknik pengambilan sampel sebanyak 100 responden. Kemudian indikator yang digunakan untuk melihat ekplorasi penggunaan e-wallet ShopeePay pada mahasiswa di Indonesia yaitu persepsi kemudahan penggunaan, persepsi kegunaan atau manfaat, dan persepsi risiko. Penelitian ini menunjukkan hasil bahwa persepi kemudahan penggunaan menunjukkan hasil 96% mahasiswa di Indonesia memberikan tanggapan bahwa ShopeePay memberikan banyak kemudahan dalam penggunaannya. Persepsi kegunaan atau manfaat menunjukkan hasil 91% mahasiswa di Indonesia memberikan tanggapan bahwa ShopeePay memberikan kegunaan atau manfaat dalam berbelanja online dan dalam hal transaksi pembayaran. Persepsi risiko menunjukkan hasil 83% mahasiswa di Indonesia menyetujui bahwa ShopeePay memiliki tingkat risiko yang rendah. Selain itu, dilihat dari minat bertransaksi menunjukkan hasil 89% mahasiswa di Indonesia tertarik untuk melakukan transaksi melalui ShopeePay. Jadi dapat disimpulkan bahwa penggunaan e-wallet ShopeePay dipengaruhi oleh ketiga persepsi tersebut. Kata Kunci: E-Wallet ShopeePay, Persepsi, Mahasiswa

Analisis Strategi Promosi Media Sosial Terhadap Keputusan Mahasiswa dalam Memilih Institusi Pendidikan Tinggi Eka Hendrayani; Rudy Irwansyah; Hadiansyah Ma'sum; Olivia Tahalele; Zunan Setiawan
El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Vol. 5 No. 7 (2024): El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/elmal.v5i7.4304

Social media promotion strategies have become an important foundation for young people in making college decisions. Education is the main pillar in community development. However, with increasing competition between universities, both state and private, new challenges have emerged. Universities must continue to improve their quality in order to remain relevant and competitive in the increasingly tight education market. This study aims to determine the effect of social media promotion strategy analysis on students' decisions in choosing higher education institutions. The research method used in this study is a quantitative descriptive method. The study was conducted at 5 universities in Indonesia with a student population of 100 respondents. The results of this study found that social media promotion strategies on students' decisions in choosing higher education institutions.

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