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Welly Wirman
Universitas Riau
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Journal : The Indonesian Journal of Computer Science

 1 
A Qualitative Study on the Influencing Factors of E-Government Adoption to Improve Public Trust in Local Government: Case Study of Rokan Hulu Municipality Fadrial, Rudy; Sujianto; Simanjuntak, Harapan Tua Ricky Freddy; Wirman, Welly
The Indonesian Journal of Computer Science Vol. 13 No. 3 (2024): The Indonesian Journal of Computer Science (IJCS)
Publisher : AI Society & STMIK Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33022/ijcs.v13i3.3931

Abstract

Amidst global public trust challenges, e-government emerges as a promising solution to bolster trust. In Indonesia, rural areas face obstacles hindering effective e-government implementation. This paper explores Rokan Hulu Municipality's initiatives, aiming to understand e-government's impact on public trust at the rural/district level, bridging critical knowledge gaps. This study employs a qualitative approach to investigate the factors influencing e-government adoption. Primary data is gathered through interviews with key stakeholders, supplemented by secondary data from organizational documents. Employing open and axial coding, this study organizes findings to the Technology-Organization-Environment framework. Within the technological dimension, obstacles such as infrastructure; integration and interoperability; data security and confidentiality; and service providers, third parties, or vendors emerge as significant barriers. In the organization dimension, culture, organizational capability, budget constraints, human resource quality, perceptions, bureaucracy, and strategy become challenges, with organizational capability and strategy showing mixed impacts due to incomplete initiatives and limited inter-agency coordination. In environment dimension, digital divide, regulatory availability, and public participation become inhibiting factors, while political intervention becomes the driving factor.
Co-Authors ", Irwandis Abednego Tumei Abram, Abednego Tumei Adhitya Nugraha Adinda Tasya Asova Afifah Ramlah Agustian Maulana Ahmad, Hafizal Ahsanul Furqan Aldita Khairunnisa Alfiah Isti Yani, Alfiah Isti Amarrahmi, Adilla Andella Dekrin Andi Meirizal Andri Wiranata Anuar Rasyid Ariga Martianov Atika Hersa Febriasistari Ayu Melda Rina Ayudyasari, Dara Azahari, Helmi Belli Nasution Chicilia Christi Dang Syaras Ahmad, Dang Syaras Darmayuni Bestari, Darmayuni Della Oktavinoarti Dinata, Yhudi Juliandra DINI ULFAH Elvina " Erviandy Setia Dharma Fadmi Nanda Putri Fadrial, Rudy Fauzi " Febi Yadani. S Felcilya Anggia Mirantisa Fitri Hardianti Futry Ramadhani, Futry Gasela Hardianti Genny Gustina Sari Gita Adias Putri Gradini Iradati Putri, Gradini Iradati Habsari, Yashinta Wulan Hadisty, Hadisty Handoko, Tito Harliantara Harun Al Rasyid Hesti Asriwandari Hevi Susanti HOTMAULINA MARIA BR. HALOHO Ikhma Zurani Ikhsan Nofriansyah Ilham Havifi Ilhamdi Prayadi Putra Iman, Mhd. Afdhalul Indah Kus Pratiwi Irfan Pratama Ismandianto Karim Suryadi lestari, Suci Shinta Lintang Arum Bagasati Mandasari, Kaheta Marisando Simarmata Marta, Rustono Maryam " Mawaddah, Nursalis Meizar Fatahillah Mery Handasari Purba Monica Pricilla Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Muhammad Firdaus Muhammad Nanda Saputra Mulyadi, Rizki N. Nurjanah Nada Perdana, Nada NI Putu G Widhi A Nirma Redisa Nofra Nilta Nova Rafika Putri Novelda Riyanti Nurjanah Nurjanah Nurjanah Nurjanah Nurul Ardilla Nurul Mustaqimmah, Nurul Olyvia, Rahma Perdana, Tegar Satria Pertiwi, Fadhila Sri Pius Ady Sinaga Putri, Widya Ramalia Rahma , Nurazizah Raja Zulkarnain Ramadhan, Ayudha Prakasa Ramadhani Alberni Ramahwati Saputri Resty Amalia Reyzakhalis Rika Juliana Ringgo Eldapi Y Ringgo Eldapi Yozani Ringgo Eldapy Yozani Rini Restia, Rini Riska Mardhatillah Rizka Nofitri Rizki Mulyadi Roryn Astri Panggabean Roza, Elisa Rumyeni Rumyeni, Rumyeni Sahrul Amal Salsabila Salsabila Salwa Fahira Samosir, Catherine Patricia Samosir, Elda Sandro, Sandro Sesdia Angela Sidabutar Sidabutar Silvani Wulandari, Silvani Simanjuntak, Harapan Tua Ricky Freddy Stefy Adelia Azhar, Stefy Adelia Suci Adhiani Suhra Gerti Ugina Sujianto Sumiati Sumiati Sundari, Dini T. Salwa Fahira Tamira Dwi Andini, Tamira Dwi Tantri Puspita Yazid Tegar Pangestu Roberto Tessa Julien Julien Mahessa, Tessa Julien Julien Tri Suci Ramadhani Triyani Merdeka Wati Tutut Ismi Wahidar Ulfa Erfendy Vindriana Adios Vinsensia Krismardiana Ayuningtyas Wahyudi ", Wahyudi Widya Ramalia Putri Windiyana Sari Yasir Yasir Yasir Yasir Yazid, Tantri Yesicha, Chelsy Yulaika, Rahma Zahara, Rizka Nanda