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All Journal Teknika Bulletin of Electrical Engineering and Informatics Proceeding of the Electrical Engineering Computer Science and Informatics Swabumi (Suara Wawasan Sukabumi) : Ilmu Komputer, Manajemen, dan Sosial JTAM (Jurnal Teori dan Aplikasi Matematika) SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan INTECOMS: Journal of Information Technology and Computer Science Jurnal Nasional Komputasi dan Teknologi Informasi Journal of Information System, Applied, Management, Accounting and Research Jurnal Informatika Kaputama (JIK) Jurnal Informatika dan Rekayasa Perangkat Lunak Journal of Applied Engineering and Technological Science (JAETS) Jurnal Teknik Elektro dan Komputasi (ELKOM) JTIK (Jurnal Teknik Informatika Kaputama) Jurnal Sistem Komputer & Kecerdasan Buatan Jurnal Teknologi Informasi dan Komunikasi Jurasik (Jurnal Riset Sistem Informasi dan Teknik Informatika) Jurnal Pengabdian Nasional (JPN) Indonesia Jurnal Cahaya Mandalika International Journal for Applied Information Management JUTECH : Journal Education and Technology AJAD : Jurnal Pengabdian kepada Masyarakat International Journal Software Engineering and Computer Science (IJSECS) Aptekmas : Jurnal Pengabdian Kepada Masyarakat KNOWLEDGE: Jurnal Inovasi Hasil Penelitian dan Pengembangan ABDINE Jurnal Pengabdian Masyarakat Journal of Artificial Intelligence and Digital Business CKI On Spot SmartComp Jurnal Pengabdian Nasional (JPN) Indonesia Journal Innovations Computer Science Informasi interaktif : jurnal informatika dan teknologi informasi
Betty Yel, Mesra
ST Ilmu Komputer Cipta Karya Informatika
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Journal : International Journal for Applied Information Management

 1 
Sentiment Analysis of Doctor’s Responses to Patient Inquiries in a Medical Chatbot: A Logistic Regression Approach Yel, Mesra Betty; Rodhiyah
International Journal for Applied Information Management Vol. 4 No. 2 (2024): Regular Issue: July 2024
Publisher : Bright Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47738/ijaim.v4i2.80

Abstract

This study addresses the challenge of improving doctor-patient communication in medical chatbot systems by integrating sentiment analysis to classify doctor responses as positive or negative. The primary objective was to develop a model that enhances the emotional intelligence and appropriateness of chatbot interactions using Logistic Regression. The model achieved 98.63% accuracy, 99.68% precision, 95.90% recall, and 97.75% F1-score, demonstrating its high reliability in classifying sentiments with minimal misclassifications. While the model performs well, further improvements could focus on reducing false negatives to increase recall. The implications of this research are significant for digital healthcare, as the model enables chatbots to provide more empathetic, context-aware responses, improving patient engagement and overall communication. The novelty of this study lies in applying sentiment analysis within medical chatbot systems, contributing to the growing field of emotional intelligence in digital healthcare. The findings highlight the potential of sentiment analysis to enhance patient interactions, making medical chatbots more effective and human-like. This study provides a solid foundation for further advancements in healthcare chatbots, demonstrating the potential of machine learning to improve the quality of doctor-patient communication in a digital context.
Co-Authors Abdulloh Adzani, Adinda Mutiara Ahluna, Faza Ahmad Bustomi Zuhari Ahmad Bustomi Zuhari Ahmad Saepudin Akbar, Yuma Aldi Sitohang Almazar, Nufaisa Aloisius Awang Hariman Alwanto, Hilmi Amat Solihin Amelia, Ika Angel, Gadies Ari Ramadhan Arinal, Veri Aris Sufriman Aryanti, Putri Gea Azzizah, Putri Salfa Dhiyaa B, Muhamad Hasbi Toharudin Bobby Arvian James Candra Milad Ridha Eislam Dadang Iskandar Mulyana` Dewi Riyanti Wibowo Eka Maheswara Eri Novitasari F, Joe Renaldy Fadhil Khanifan Achmad Febrianti, Syafira Fernanda Adhipramana Ferry Fajar Pratama Franido, Richard Heny Nengsih Herdiyansyah herdi Hartanto Ikhwanul Kurnia Rahman Imantara, Alaqsha Gilang Jodi Juliansah Kastum Kastum Lailany, Afyra Ar’bah Mahyuddin K. M Nasution Mainia Mayasari Marsan, Alvin Cahya Pratama Maulida, Aulia Miftahul Huda Mubarak, Zulfikar Yusya Muhamad Ikbal Muhammad Dzaky Rahmanto Muhammad Faizal Lazuardi Muhammad Syahrul Fattah Ramadhan Mulya, Citra Pricylia Ananda Mutia Ramadhan Nandang Sutisna Nesti Lutfianti Nugroho, Agung Yuliyanto Nurfaishal, Muhammad Dzaky Nurhidayanti, Dian Oka Prasetiyo Okta Saputra Oky Tria Saputra7 Opi Irawansah, Opi Pakpahan, Gabriel Alezhandro Pane, Ropindo Pelix Prasetyo, Aji Dwi Putra, Adaffi Aditya Putri S, Dhiyah Labibah Nauli Rahmanto, Muhammad Dzaky Rasiban Regita, Anggit Nur Hannaa Richard Franido Rifai, Hanna Sabilla Rodhiyah Rosiana, Grace Lolita Sahrul Hidayat Saidah, Andi Saifullah, Shoffan Sari Agustia Ningtyas Sarimole, Frencis Matheos Septiansyah, Ade Setiawan, Kiki Sfenrianto Sfenrianto Sfenrianto, Sfenrianto Siahaan, Rizkyrino Ronaldhino Sinaga, Putri Cahyani Sopan Adrianto Tri Wahyudi Tundo, Tundo Untung Wahyudi Wahyu Hidayat Wijayanto, Willy Yusuf, Musalim Zaeny Miftah