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All Journal Publika JPSI (Journal of Public Sector Innovations) Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Kewarganegaraan SERUNAI JKMP (Jurnal Kebijakan dan Manajemen Publik) Madani: Multidisciplinary Scientific Journal PANDITA: Interdisciplinary Journal of Public Affairs Socius: Social Sciences Research Journal
Deby Febriyan Eprilianto
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INOVASI APLIKATIF PEMANFAATAN PLATFORM KLAMPID NEW GENERATION DALAM MENJAMIN KUALITAS LAYANAN ADMINDUK DI KOTA SURABAYA Thoyyibah, Roihatut; Eprilianto, Deby Febriyan
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n2.p585-596

Abstract

The Population and Civil Registration Office of Surabaya City created the Klampid New Generation innovation to facilitate administrative services for the community, which can be accessed independently or with assistance from District and Village operators. However, independent submissions are still quite low because people do not understand how to operate it and people are still comfortable making submissions through intermediaries of District and Village operators. This study aims to analyze the quality of population administration services through the KNG application. The research method used is descriptive with a qualitative approach, based on six dimensions of e-Government service quality (E-GovQual) from Papadomichelaki and Mentzas (2012) namely ease of use, trust, environmental interaction functions, reliability, content and appearance, and citizen support. Data analysis techniques include data collection, data reduction, data presentation, and conclusion drawing. The results showed that ease of use was met quite well with a simple and memorable website structure, although information on document requirements was not yet available. Trust is fulfilled quite well with adequate privacy and security protection, although without written consent. The interaction function of the environment shows adequate form filling assistance, but the online response format is missing. ervice reliability is met with good accessibility and timeliness of delivery. Website content and appearance are simple and easy to use, although information on requirements is not available in every menu. Citizen support showed responsive and knowledgeable staff, but contact information could be improved. The research suggests adding document requirement information in each menu and contact information, registering the application in the playstore and appstore, providing written consent for users, and updating the appearance of the application to improve the effectiveness and efficiency of KNG services.
Kajian Pemekaran Desa dalam Upaya Pemerataan Pembangunan (Studi Kasus di Desa Persiapan Ngandel Kecamatan Ngrayun Kabupaten Ponorogo) Sapara, Lusi Ana; Eprilianto, Deby Febriyan
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p727-738

Abstract

Regional expansion is the formation of a new region that originates from one parent region, and aims to achieve equitable development that can be enjoyed by all levels of society. Ngandel Preparatory Village proposed expansion to separate itself from its parent village, Cepoko Village. This research aims to analyze the implementation process of village expansion. This research uses a descriptive method with a qualitative approach, focusing on the regulations of Law No. 6/2014 on Villages consisting of age limit, population, socio-culture, infrastructure, village potential, boundaries, transportation access, and operational funds. Data collection techniques included observation, interviews, and documentation, while data analysis was conducted through collection, reduction, presentation, verification, and conclusion drawing. The results show that Cepoko Village meets the expansion requirements based on the village age indicator showing that Cepoko Village is 217 years old since its formation in 1817, has a population of 7,484 people/1,871 households, transportation access in Ngandel Preparatory Village is adequate but still requires improvement, socio-cultural conditions including education and health, are adequate, village potential shows that this village has great potential in agriculture, animal husbandry, and small industries, the area boundary indicator has been determined in Ponorogo Regent Regulation No. 36 of 2023, facilities and infrastructure.
INOVASI APLIKASI SISTEM PERIZINAN TERPADU SEBAGAI SOLUSI KEBARUAN DALAM MENGATASI KETERBATASAN AKSESIBILITAS IZIN NON BERUSAHA DI KABUPATEN JOMBANG Hakim, Muhammad Luqmanul; Eprilianto, Deby Febriyan
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p693-704

Abstract

Peningkatan pelayanan publik dapat diwujudkan dengan adanya sebuah inovasi. Seperti halnya Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Jombang menghadirkan inovasi aplikasi sistem perizian terpadu non berusaha sebagai upaya peningkatan pelayanan perizinan. Akan dalam implementasinya terdapat beberapa masyarakat yang masih belum paham dalam mengaksesnya serta waktu proses perizinan yang masih cenderung lama. Penelitian ini bertujuan untuk menganalisis inovasi aplikasi sistem perizian terpadu non berusaha di Dinas Pena Kabupaten Jombang. Penelitian ini berfokus pada teori proses pembentukan inovasi yang dikemukakan oleh Arundel, Bloch dan Ferguson (2019) yaitu tata kelola dan inovasi, sumber ide-ide inovasi, budaya inovasi, kemampuan dan alat, tujuan; hasil; pendorong; dan hambatan, mengumpulkan data inovasi untuk inovasi Tunggal. Metode penelitian yang digunakan yaitu deskriptif dengan pendekatan kualitatif. Teknis analisis data meliputi pengumpulan data, reduksi data, penyajian data, serta penarikan kesimpulan. Hasil penelitian ini menunjukkan bahwa penerapan inovasi aplikasi sistem perizian terpadu non berusaha sudah baik, hal tersebut dibuktikan adanya peningkatan pelayanan perizinan yang mudah diakses secara online serta terintegrasi oleh sistem layanan satu pintu. Akan tetapi terdapat pemasalahan kurang pahamnya masyarakat dalam mengakses serta waktu perizinanan yang masih lama dikarenakan terhamabat pada proses rekomendasi. Sehingga dengan permasalahan tersebut perlu adanya peningkatan sosialisasi serta pembuatan buku panduan untuk memudahakan masyarakat dalam mengakses. Dan juga dapat mengoptimalkan koordinasi dengan dinas teknis dalam mengeluarkan rekomendasi sehingga dapat meminimalisir waktu proses perizinan. Abstract Improving public services can be realized through innovation. As is the case with the Jombang Regency Investment and One-Stop Integrated Services Service, it is presenting an innovative non-business integrated licensing system application as an effort to improve licensing services. However, in its implementation, there are some people who still do not understand how to access it and the licensing process tends to take a long time. This research aims to analyze the application innovation of the non-business integrated licensing system at the Pena Service, Jombang Regency. This research focuses on the theory of the innovation formation process proposed by Arundel, Bloch and Ferguson (2019), namely governance and innovation, sources of innovation ideas, innovation culture, capabilities and tools, goals; results; pusher; and barriers, collecting innovation data for Single innovation. The research method used is descriptive with a qualitative approach. Data analysis techniques include data collection, data reduction, data presentation, and drawing conclusions. The results of this research show that the implementation of the non-business integrated licensing system application innovation has been good, this is proven by an increase in licensing services that are easily accessible online and integrated by a one-stop service system. However, there are problems with the public's lack of understanding regarding access and the licensing time which is still long due to delays in the recommendation process. So with these problems there is a need to increase socialization and create guidebooks to make it easier for people to access. And can also optimize coordination with technical agencies in issuing recommendations so as to minimize licensing process time.
OPTIMALISASI PERAN KEPALA DESA DALAM PEMBANGUNAN JARINGAN INTERNET LOKAL MELALUI RPJMDes (Studi Desa Tambakrejo Kecamatan Waru Kabupaten Sidoarjo) Ramadhan, Mochammad Fahri Ilmi; Eprilianto, Deby Febriyan
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p753-766

Abstract

Rural development, especially infrastructure, opens opportunities for community institutions to develop according to social and cultural needs and conditions. This study aims to explore the role of the village head in the development of local internet network infrastructure in Tambakrejo Village, Waru District, Sidoarjo Regency. The method used is descriptive with a qualitative approach, through interviews, observations, and documentation. The focus of the study is the leadership role theory according to Bintoro Tjokroamidjojo. The analysis shows that the role of the village head is not yet optimal. As a motivator, interpersonal communication has been established, but the initiative to gather community aspirations is still lacking, relying on formal events such as RT/RW meetings and Musrenbangdesa (Village Development Planning Meetings). As a facilitator, the village head has not provided adequate administrative infrastructure and lacks supervision over development. However, as a mobilizer, the village head is quite good at socializing and involving the community in the Village Government Work Plan (RKP). This research is expected to enhance the understanding of regional government administration, particularly in the development of Public Administration studies.
KAJIAN KUALITAS PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL (STUDI PADA MALL PELAYANAN PUBLIK KABUPATEN SIDOARJO Fani, Amrul; Eprilianto, Deby Febriyan
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p891-902

Abstract

The government is responsible for providing public services as an effort to fulfill the needs of thecommunity in the context of state life. Through various institutions that have been formed according totheir functions, the government tries to improve the welfare of the people for which it is responsible. Factsprove that public services in Indonesia still have several shortcomings and ignore their responsibilities inserving the community. Therefore, in this research, researchers are interested in examining public servicesin Sidoarjo Regency as a Public Service Mal which is famous for services that continue to innovate. Thisresearch uses a descriptive qualitative research method. Researchers collected data through a process ofobservation, interviews and documentation. This research found that the results of public services carriedout by employees at the Sidoarjo Regency Public Service Mal in the transparency indicator were that theapplicable SOPs were not clear, namely that the SOPs were only available on the website so that olderpeople were confused about looking for SOPs for making resident documents, accountability indicatorswere in accordance with services that prioritize the community and follow the rules of the Ministry of HomeAffairs, participatory indicators are good because providing good services makes people participate inmaking citizenship documents, conditional indicators still have shortcomings because the service stillprioritizes people in the disability group rather than regular people, indicators of equal rights are still thereare shortcomings because the service often carries out queue breaking so that the queue does not match theserial number obtained, the indicator of suitability of rights and obligations is good because there is acomplaint and question and answer service so that the public can easily get information in makingpopulation documents
INOVASI PELAYANAN PERIZINAN MELALUI SSWALFA (SURABAYA SINGLE WINDOW) DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK DI KELURAHAN BALAS KLUMPRIK KECAMATAN WIYUNG KOTA SURABAYA Anantha, Randy Agung; Eprilianto, Deby Febriyan
Publika Vol. 13 No. 1 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v13n1.p35-44

Abstract

This study examines the implementation of the SSWALFA website as an E-Government innovation for permit services in Balas Klumprik Village, Surabaya City. The website is used across all Regional Government Organizations (OPD) in Surabaya, including Balas Klumprik Village. However, in practice, several challenges still hinder the effectiveness of public services. This research employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. The collected data is analyzed through data reduction, data presentation, and conclusion drawing. The findings indicate that SSWALFA provides significant benefits. Based on the relative advantage indicator, the website simplifies the permit application process and document verification. In terms of image, the use of SSWALFA has positively impacted the reputation of Balas Klumprik Village. Regarding compatibility, the innovation aligns well with existing values and has been widely accepted without resistance. The ease of use indicator shows that SSWALFA offers convenient access for the community. Lastly, the use intention indicator highlights an increasing frequency of SSWALFA usage each month. However, the lack of widespread socialization has resulted in many residents being unaware of the website. Therefore, this study recommends expanding public awareness efforts through social media platforms such as Instagram, TikTok, and YouTube to improve community engagement with SSWALFA.
PENERAPAN PUBLIC PRIVATE PARTNERSHIP DALAM E-GOVERNMENT (STUDI KASUS: DINAS KEBUDAYAAN, KEPEMUDAAN, DAN OLAHRAGA SERTA PARIWISATA KOTA SURABAYA) DENGAN E-TICKET WISATA Putri, Allicia Syafira; Fatria, Deni Yuda; Anjarwati, Christia; Yulika, Ikhlima Rahma; Anggraini, Puspita; Darna, Krisna Dwi; Eprilianto, Deby Febriyan
Publika Vol. 13 No. 1 (2025)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v13n1.p21-28

Abstract

E-Government is a popular term in recent years. E-Government as a form to improve the government system which aims to increase the productivity and quality of public services that are more effective, efficient and transparent. However, the implementation of E-government has in fact not run smoothly. This is due to certain obstacles such as lack of finance, lack of IT operational capabilities, etc. The concept of public private partnership (PPP) emerged as a solution to obstacles that arise in the implementation of e-Government. Several government agencies have successfully implemented e-Government and have good quality public services. One of them is the Surabaya City Culture, Youth, and Sports and Tourism Office which provides innovative online-based public services such as e-Tickets for Surabaya tours, e-Catalog Museums, BeSmart, and so on. The focus of this research is the innovation of the Surabaya tourism e-ticket service. This is intended to highlight how the Department of Culture, Youth, Sports and Tourism of the City of Surabaya can run the e-government and private parties who are cooperating as an effort to optimize and introduce tourist areas in the City of Surabaya.
Co-Authors Adawiyah, Robik Atul Adreansyah, Dimas Agustin, Cindy Pramita Ali Hasbi Ramadani Ananta, Yogeshwara Pramudya Anantha, Randy Agung Angelly, Ryke Anggriani, Ema Idha Angrraeni, Natasya Dinda Anjarwati, Christia Anwar, Muhammad Khairul Boni Saputra Darna, Krisna Dwi Dasim Budimansyah DITA PERWITASARI Eva Hany Fanida, Eva Hany Fani, Amrul Fatria, Deni Yuda Febrianti, Valentina Fitrianingrum, Aditya Pratiwi Fitrie, Ravienda Anita Galih Wahyu Pradana H, Mohammad Hermy Heni Purwa Pamungkas Heru Arizal Hilmi, Ahmad Nizar Iim Siti Masyitoh Jazuli, Muhammad Jawwadul Hammam Jury, Cloudia Winery Aprida Luqmanul Hakim Mahadhika, Vita Ma’ruf, Muhammad Farid Megawati, Suci Melda Fadiyah Hidayat, Melda Fadiyah Miadio Cantika, Anugerah Berliant Muhamad Arif Mahdiannur Nada, Annisa Qothrun Nurkumala, Dhea Angelia Oktariyanda, Trenda Aktiva Permatasari, Marsella Arlin Pradani, Fajar Kusuma Purnamasari, Anggun Cahaya Puspita Anggraini, Puspita Puspitasari, Yeni Putri, Allicia Syafira R, Dwi Anggorowati Rachmadhani, Azzahroh Rahmat Ramadhan, Mochammad Fahri Ilmi Rejaningtyas, Eva Septiana Romadhon, Akbar Kurnia Salsabila, Faza Saila Sapara, Lusi Ana Sari, Beti Indah Sari, Lisa Amelia Sari, Yuyun Eka Kartika Syafaat, M. Nur Ali Taqwa, Muhammad Decavarya Amarobit Taufik, Efendi Nur Thoyyibah, Roihatut Usmi, Rianda Wangi, Sintya Pandan WENI ROSDIANA Yulika, Ikhlima Rahma Yuni Lestari Yunitasari, Bellina