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All Journal Publika Jurnal Natapraja : Kajian Ilmu Administrasi Negara Dinamika Governance : Jurnal Ilmu Administrasi Negara MIMBAR : Jurnal Penelitian Sosial Dan Politik Bappenas Working Papers JPSI (Journal of Public Sector Innovations) Jurnal Abdi: Media Pengabdian Kepada Masyarakat Kultura: Jurnal Ilmu Sosial dan Humaniora Triwikrama: Jurnal Ilmu Sosial
Meirinawati Meirinawati, Meirinawati
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Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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INOVASI MAL PELAYANAN PUBLIK DI KABUPATEN PATI JAWA TENGAH Ulya, Faiqoh Darojatul; Meirinawati, Meirinawati
Publika Vol 11 No 2 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p1953-1964

Abstract

Kualitas layanan yang diberikan oleh pemerintah masih dianggap buruk oleh sebagian besar masyarakat. Hal tersebut dikarenakan adanya pungutan liar dan prosedur yang berbelit-belit (Humas MenPAN-RB, 2020). Salah satu upaya yang bisa dilakukan untuk memperbaiki kualitas layanan yaitu dengan cara inovasi. Dan wujud inovasi Pemerintah Kabupaten Pati berupa Mal Pelayanan Publik. Tujuan dari penelitian ini adalah untuk mendiskripsikan Inovasi Mal Pelayanan Publik Di Kabupaten Pati Jawa Tengah serta untuk mendiskripsikan faktor pendukung dan faktor penghambat Inovasi Mal Pelayanan Publik Di Kabupaten Pati Jawa Tengah. Jenis penelitian yang digunakan adalah deskripstif kualitatif dengan menggunakan teknik pengumpulan data berupa wawancara, observasi dan dokumentasi untuk melihat hasil dan pembahasan. Sedangkan untuk teknik analisis data menggunakan pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian ini menunjukan bahwa inovasi pelayanan publik pada Mal Pelayanan Publik Kabupaten Pati memiliki kebaruan, efektif/memberikan kemudahan, inovasi yang dilakukan bermanfaat baik bagi masyarakat, swasta maupun pemerintah lainnya sehingga dapat direplikasi pada pemerintah lainnya dan inovasi yang dilakukan berkelanjutan terus menerus. Dengan faktor pendukung yaitu anggaran, fasilitas dan juga pemberian penghargaan. Sedangkan untuk faktor penghambat internet yang tidak stabil, website pusat yang terkadang down dan juga lokasi yang terbatas sehingga tidak banyak instansi yang bisa bergabung pada Mal Pelayanan Publik Kabupaten Pati. The quality of services provided by the government is still considered poor by most people. This is due to illegal fees and complicated procedures (Humas MenPAN-RB, 2020). One effort that can be done to improve service quality is by way of innovation. And a form of innovation by the Pati Regency Government is the Public Service Mall. The purpose of this research is to describe Public Service Mall Innovation in Pati Regency, Central Java and to describe the supporting factors and inhibiting factors for Public Service Mall Innovation in Pati Regency, Central Java. The type of research used is descriptive qualitative using data collection techniques in the form of interviews, observation and documentation to see the results and discussion. As for data analysis techniques using data collection, data reduction, data presentation and drawing conclusions. The results of this study indicate that public service innovations at the Pati District Public Service Mall have novelty, are effective/provide convenience, the innovations carried out are beneficial to both the community, the private sector and other governments so that they can be replicated in other governments and the innovations carried out are continuous. With supporting factors, namely budget, facilities and also awards. As for the inhibiting factors, the internet is unstable, the central website is sometimes down and the location is limited so that not many agencies can join the Pati Regency Public Service Mall.
PENERAPAN PELAYANAN PRIMA PADA PROGRAM PENDAFTARAN TANAH SISTEMATIS LENGKAP (PTSL) OLEH KANTOR PERTANAHAN KABUPATEN LAMONGAN Manardika, Nurita Dwi; Meirinawati, Meirinawati
Publika Vol 11 No 2 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p2007-2018

Abstract

Pendaftaran sertifikat tanah masih jarang dilakukan oleh masyarakat, karena banyak masyarakat Indonesia yang belum mengetahui mengenai pentingnya sertifikat tanah. Untuk memberikan pengetahuan kepada masyarakat mengenai pentingnya pendaftaran tanah, lembaga pemerintah harus memberikan pengetahuan sebagai salah satu bentuk pelayanan yang harus diberikan kepada masyarakat sesuai dengan tugasnya. Lembaga pemerintahan memiliki tugas menjalankan fungsi dari pemerintahan serta memberikan pelayanan kepada masyarakat. Untuk mewujudkan pelayanan prima dan kepatuhan standar pelayanan serta memudahkan masyarakat dalam melakukan pendaftaran tanah, Kantah Lamongan menerapkan program PTSL (Pendaftaran Tanah Sistematis Lengkap) sesuai dengan Peraturan Menteri Agraria dan Tata Ruang/Badan Pertanahan Nasional Nomor 6 Tahun 2018 tentang Pendaftaran Tanah Sistematis Lengkap. Kantor Pertanahan Kabupaten Lamongan telah berhasil meraih prestasi atas program pendaftaran tanah yang telah diselenggarakan dan dilaksanakan. Namun dalam pelaksanaan kegiatan Pendaftaran Tanah Sistematis Lengkap (PTSL) juga terdapat hal-hal yang menyebabkan kesalahpahaman antara pihak masyarakat dengan pihak Kantor Pertanahan Kabupaten Lamongan. Penelitian ini menggunakan sembilan indikator dari ciri-ciri service excellence (pelayanan prima) menurut Kasmir (2017). Hasil penelitian ini menunjukkan bahwa Penerapan Pelayanan Prima pada Program Pendaftaran Tanah Sistematis Lengkap (PTSL) sudah diterapkan dengan optimal oleh Kantah Kabupaten Lamongan. Walaupun selama pelaksanaan tersebut terdapat permasalahan yang menyebabkan kesalahpahaman, tetapi hal tersebut dapat diselesaikan oleh Kantah Lamongan. Registration of land certificates is still rarely carried out by the community, because many Indonesian people do not know about the importance of land certificates. To provide knowledge to the public regarding the importance of land registration, government agencies must provide knowledge as a form of service that must be provided to the community in accordance with their duties. Government agencies have the task of carrying out the functions of government and providing services to the community. In order to realize excellent service and compliance with service standards as well as facilitate the community in carrying out land registration, the Lamongan District Land Office implements the PTSL (Complete Systematic Land Registration) program in accordance with the Regulation of the Minister of Agrarian Affairs and Spatial Planning/National Land Agency Number 6 of 2018 concerning Complete Systematic Land Registration . The Lamongan District Land Office has succeeded in achieving achievements in the land registration program that has been organized and implemented. However, in the implementation of Complete Systematic Land Registration (PTSL) activities there were also things that caused misunderstandings between the community and the Lamongan District Land Office. This study uses nine indicators of service excellence characteristics according to Kasmir (2017). The results of this study indicate that the Implementation of Excellent Service in the Complete Systematic Land Registration Program (PTSL) has been well implemented by the Land Office of Lamongan Regency. Even though during the implementation there were problems that caused misunderstandings, these were resolved by the Lamongan District Land Office.
PENGELOLAAN ADMINISTRASI KEARSIPAN PADA BAGIAN TATA USAHA DI KANTOR KEMENTERIAN AGAMA KABUPATEN SLEMAN Yuanalifianti, Ulayya Meiditania; Meirinawati, Meirinawati
Publika Vol 11 No 2 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p1983-1994

Abstract

Administrasi publik merupakan bidang ilmu yang memiliki banyak cabang keilmuan, seperti administrasi perkantoran. Di dalam cabang ilmu administrasi perkantoran terdapat materi mengenai kearsipan. Arsip berperan sangat penting dalam pelaksanaan administrasi di instansi, dalam hal ini arsip perlu dikelola, dirawat dan disimpan dengan baik. Pengelolaan arsip meliputi penciptaan, penyimpanan, penemuan kembali, hingga pemusnahan arsip. Namun, pada kenyataannya masih dapat dijumpai pengelolaan arsip yang belum efektif yang ada di instansi. Tujuan dari penelitian ini adalah untuk menganalisis informasi mengenai bagaimana Pengelolaan Administrasi Kearsipan Pada Bagian Tata Usaha di Kantor Kementerian Agama Kabupaten Sleman. Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif, serta menggunakan teknik pengumpulan data berupa studi literatur, wawancara, observasi, dan dokumentasi. Fokus penelitian ini didasarkan pada tujuh indikator pengelolaan arsip yang efektif menurut Sedarmayanti (2008) yaitu, kesederhanaan pengelolaan arsip, ketepatan penyimpanan, memenuhi persyaratan ekonomis, menjamin keamanan penyimpanan, penempatan arsip, sistem yang fleksibel, dan sumber daya manusia. Hasil dari penelitian ini menunjukkan bahwa pengelolaan administrasi kearsipan pada bagian tata usaha di Kantor Kementerian Agama Kabupaten Sleman masih belum efektif. Hal tersebut dikarenakan masih belum tepatnya penyimpanan arsip yang dilakukan, keamanan pengelolaan arsip yang belum terjamin, penempatan arsip yang kurang strategis, sistem yang belum fleksibel terhadap perubahan teknologi. Meskipun demikian, kesederhanaan dalam pengelolaan arsip yang dilakukan sudah cukup dipahami oleh seluruh pegawai, pemenuhan persyaratan ekonomis dalam pengelola arsip sudah terlaksana dengan baik, dan sumber daya manusia yang ada, seperti arsiparis dan pegawai instansi mendukung penuh terhadap pengelolaan administrasi kearsipan yang dijalankan. Public administration is a field of science that has many scientific branches, such as office administration. In the branch of office administration there is material on archives. Archives play a very important role in the implementation of administration in agencies, in this case archives need to be managed, maintained and stored properly. Archive management includes creation, storage, rediscovery, and destruction of archives. However, in reality, there can still be found ineffective archive management in the agency. The purpose of this study is to analyze information about how to Manage Archives Administration in the Administrative Section at the Office of the Ministry of Religious Affairs of Sleman Regency. The research method used is descriptive with a qualitative approach, and uses data collection techniques in the form of literature studies, interviews, observations, and documentation. The focus of this research is based on seven indicators of effective archive management according to Sedarmayanti (2008), namely, simplicity of archive management, accuracy of storage, meeting economic requirements, ensuring storage security, archive placement, flexible systems, and human resources. The results of this study show that the management of archival administration in the administrative department at the Office of the Ministry of Religious Affairs of Sleman Regency is still ineffective. This is because it is still not appropriate to store archives, the security of archive management that is not guaranteed, the placement of archives that are not strategic, systems that are not flexible to technological changes. Even so, the simplicity in the management of archives carried out is sufficiently understood by all employees, the fulfillment of economic requirements in archive management has been carried out properly, and existing human resources, such as archivists and agency employees fully support the management of archival administration that is carried out.
KUALITAS PELAYANAN DOLAN NANG MASYARAKAT KEBONSARI PAS PETANG (DONAT KENTANG) DALAM UPAYA PENINGKATAN KEPUASAN MASYARAKAT KELURAHAN KEBONSARI KOTA SURABAYA Pratiwi, Tasya Maulidia; Meirinawati, Meirinawati
Publika Vol 11 No 2 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n2.p1939-1952

Abstract

ANALISIS PELAYANAN PRIMA (EXCELLENT SERVICE) PADA NASABAH DI BANK JATIM CABANG SAMPANG Putri, Vera Eka Diana; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2273-2282

Abstract

The government strives to provide the best public services to provide comfort to the community through regulations. However, in the field there are still service facilitators who do not meet excellent service, including services in the banking sector. One example of excellent service analysis for customers at Bank Jatim Sampang Branch. This study aims to describe the analysis of excellent service for customers at Bank Jatim Sampang Branch. This study aims to describe the analysis of excellent service for customers at Bank Jatim Sampang Branch. The type of research used is qualitative descriptive. The focus of his research uses the A6 theory according to Barata (2014), namely attitude, attention, action, ability, appearance and accountability. Data collection techniques are carried out through observation, interviews, literature studies and documentation. Data analysis is carried out data collection, data reduction, data presentation and conclusions. The results showed that the attitude of Bank Jatim Sampang Branch in implementing an impatient attitude to serve customers. Attention, Bank Jatim Sampang Branch in giving equal attention is not conveyed well to customers. Action, Bank Jatim Sampang Branch in its services has fulfilled the principles of fast, precise, economical, and safe. The ability of Bank Jatim Sampang Branch has employees with accumulated abilities. Appearance, Bank Jatim Sampang Branch applies and meets the criteria for good appearance in terms of physical and non-physical. Accountability, Bank Jatim Sampang Branch is well responsible even though it still needs improvement. The advice in this study, in providing services must be patient without any difference in treatment of customers during the process of providing excellent service at Bank Jatim Sampang Branch. Keywords : Public Service, Excellent Service, Banking Service
INOVASI PROGRAM SIAP MELAYANI MASYARAKAT MALAM HARI (SIMMAMAH) DI KECAMATAN TAMAN, SIDOARJO Andyansah, Ronaldo Rendra; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2257-2272

Abstract

Taman Subdistrict, Sidoarjo has launched an evening service called Simmamah Program. Unfortunately, there are still challenges in implementing this program in Taman Subdistrict, Sidoarjo. The purpose of this research is to describe and analyze the Innovation of the Ready to Serve the Night Community Program (Simmamah) in Taman Sub-district, Sidoarjo. The research type in this thesis is qualitative with a descriptive approach. The theory used in this research is based on Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 91 Tahun 2021 Pasal 3 tentang pembinaan inovasi pelayanan pubik. The respondents in this research were selected using purposive sampling technique, which consisted of the Subdistrict Head of Taman, Secretary of Taman Subdistrict, Head of the Subdivision of Population Administration of Taman Subdistrict, Simmamah Program population administration service employee in Taman District, Community as users of the Simmamah Program. This research employs data collection techniques consisting of observation, interviews, and documentation. The data analysis techniques in this study consist of data collection, data reduction, data presentation, and conclusion making. The research findings in this article indicate that the innovation of the Simmamah Program in Taman Subdistrict, Sidoarjo has met the aspect of novelty. Furthermore, the implemented innovation has proven to be effective, However, the program has not fully met the aspect of usefulness due to several challenges, such as unfriendly communication by the staff with the residents dan lack of specific notification regarding the results of the product, particularly in the processing of ID cards (KTP). The aspect of easy dissemination in the Simmamah Program is well-established which can be proven through several urban village that have implemented the evening service system as in Taman Subdistrict, Sidoarjo. The Simmamah Program has received support from various factors, such as facilities, budget, and support from sub-district employees, thus fulfilling the aspect of sustainability.
INOVASI PROGRAM BERIKAN PELAYANAN KHUSUS TERPADU ADMINISTRASI KEPENDUDUKAN (BESUTAN) OLEH DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN JOMBANG Ivana, Nabilah; Meirinawati, Meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2327-2340

Abstract

Besutan Innovation (Provide Special Integrated Population Administration Services) is an innovation by the Jombang Regency Population and Civil Registration Service by providing population administration services with a pick-up system, especially for managing KK and electronic-KTP documents. This service was created to make it easier for people with special needs due to physical and mental disabilities, as well as old people and chronically ill people to be able to obtain residence rights as citizens.The type of research used is descriptive research with qualitative methods. The focus of this study uses the theory of innovation capability components according to Emery et al., (2016: 14-31), namely 1) innovative culture, 2 ) leadership, 3) expert knowledge, 4) stakeholder engagement, 5) innovative work design. Data collection techniques used using observation, interviews, and documentation. The analysis technique used consists of data collection, data reduction, data presentation, and drawing conclusions.The results of the study show that the implementation of Made Innovation has been going quite well and includes the five components of innovation capability even though there are still some obstacles in its implementation. Innovative culture has been implemented in daily activities. Leadership has a great sense of responsibility and is able to coordinate its employees. Expert knowledge is sufficient and qualified to carry out their duties and there are no significant difficulties. Stakeholder involvement shows that all parties play an active role and support the Besutan program. Innovative work designs that are applied flexibly and make it easier for people with physical and mental limitations.
PENERAPAN ELECTRONIC GOVERNMENT MELALUI SISTEM INFORMASI KEARSIPAN DINAMIS TERINTEGRASI (SRIKANDI) DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA PROBOLINGGO Rahmah, Faizatur; meirinawati, meirinawati
Publika Vol 11 No 3 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n3.p2341-2350

Abstract

The increasingly complex development of digitalization makes the government continue to develop electronic government as a form of accelerating bureaucratic reform, it also applies to the digital archive management system. Digital archives form an electronic archival container, so that it can make it easier to access these information sources where, the disruptive era makes digital archives continue to develop, one of which is through an application called SRIKANDI (integrated dynamic archival information system) which is a general application in the field of archives. The purpose of this research is to describe the application of electronic government through an integrated dynamic archiving information system (SRIKANDI) at the Probolinggo City Library and Archives Office. This type of research uses qualitative research with a descriptive approach. This research analyzes the success of electronic government by Hafid (2017) which includes: Institutional Success Factor, Organizational Success Factor, Technological Success Factor. The results showed that the application of the SRIKANDI application at the Library and Archives Office has been running well and maximally. This is supported based on the success factors of implementing electronic government according to Hafid (2017). In the leader authority factor, a leader at the Probolinggo City Library and Archives Office strongly supports the application of the SRIKANDI application through the socialization of all internal employees of the office, then the SOP factor is still in the process of being prepared and using the Manual Book. The project management and financial factors have been running well and there are no problems with the budget. Furthermore, the technological infrastructure factor and technological expertise, the application of the SRIKANDI application is still lacking in support from technological infrastructure, while technological expertise already has employees whose basic knowledge is qualified to manage the SRIKANDI application as an admin.
KUALITAS PELAYANAN PUBLIK BIDANG POLI UMUM DI PUSKESMAS KECAMATAN SUMBERSARI KABUPATEN JEMBER Laksana, Bagus Tri; Meirinawati, Meirinawati
Publika Vol 11 No 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n4.p2547-2560

Abstract

Pemerintah Indonesia memberikan sebuah jaminan terkait pelayanan publik yang tertuang dalam Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik bahwa Pelayanan publik sendiri ialah sebuah kegiatan yang bertujuan dalam pemenuhan kebutuhan pelayanan sesuai peraturan perundang- undangan bagi setiap warga negara dan penduduk atas barang, jasa, dan atau pelayanan administratif yang disediakan oleh penyelenggara pelayanan publik. Sesuai dengan Peraturan Menteri Kesehatan Nomor 75 Tahun 2014 disebutkan bahwa Pusat Kesehatan Masyarakat sebagai salah satu dari jenis fasilitas pelayanan kesehatan tingkat pertama mempunyai peranan krusial dalam sistem kesehatan nasional, terkhusus subsistem upaya kesehatan. Namun dalam proses pelayanan di Poli Umum Puskemas Kecamatan Sumbersari Kabupaten Jember masih terdapat kendala yaitu kurang maksimal dalam proses pendaftaran pasien, gedung bagian ruangan poli umum yang kurang luas seta lahan parkir kurang luas dengan jumlah pasien yang datang dipuskesmas. Penelitian ini bertujuan untuk menjelaskan kualitas pelayanan publik bidang Poli Umum di Puskemas Kecamatan Sumbersari Kabupaten Jember. Pendekatan yang digunakan dalam penelitian ini yaitu pendekatan deskriptif kualitatif. Teori yang digunakan yaitu pengaruh kualitas pelayanan Philip Kotler (2012:284) dengan lima indikator bukti fisik (tangibles), empati (empathy), reliabilitas (reliability), daya tanggap (responsivenees), dan jaminan (assurance). Hasil penelitian ini terlihat jika kualitas pelayanan di Poli Umum Puskemas Kecamatan Sumbersari Kabupaten Jember memiliki standar pelayanan yang baik. Berdasarkan indikator empati, reliabilitas, daya tanggap dan jaminan sudah sangat baik dan berkualitas. Akan tetapi dari indikator bukti fisik belum maksimal karena terdapat ruangan di poli umum yang sempit sehingga harus menggunakan ruang unit gawat darurat dalam memberi pelayanan kepada masyarakat. The Government of Indonesia provides a guarantee regarding public services contained in Law Number 25 of 2009 concerning Public Services that public service itself is an activity in the framework of fulfilling service needs in accordance with statutory regulations for every citizen and resident for goods, services, and/or administrative services provided by public service providers. In accordance with the Regulation of the Minister of Health Number 75 of 2014 it is stated that Community Health Centers as a type of first level health service facility have an important role in the national health system, especially the health effort subsystem. However, in the service process at the Public Polyclinic at the Sumbersari District Health Center, Jember Regency, there are still obstacles, namely the patient registration process is not optimal, the general polyclinic room building is not wide enough and the parking area is not wide enough for the number of patients who come to the health center. The purpose of this study was to describe the quality of public services in the General Poly field at the Sumbersari District Health Center, Jember Regency. The approach used in this study is a qualitative descriptive approach. This study uses Philip Kotler's theory of service quality influence (2012: 284) with five indicators of tangibles, empathy, reliability, responsiveness, and assurance. The results of this study indicate that the quality of service at the Public Health Center in Sumbersari District, Jember Regency has good service standards. Based on the indicators of empathy, reliability, responsiveness and assurance, they are of very good quality. However, from the physical evidence indicators it has not been maximized because there are cramped rooms in general poly, so they have to use the emergency room to provide services to the community.
ANALISIS PERAN BUMDES NGINGAS MAKMUR ABADI DALAM PENGEMBANGAN INDUSTRI KECIL DAN MENENGAH (IKM) DI DESA NGINGAS KECAMATAN WARU KABUPATEN SIDOARJO Utami, Rohmi Nur; Meirinawati, Meirinawati
Publika Vol 11 No 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n4.p2585-2592

Abstract

BUMDes Ngingas Makmur Abadi is the largest contributor to Village Original Revenue (PAD). In 2019, out of a total PAD of IDR 90 million per year, BUMDes Ngingas Makmur Abadi contributed IDR 50 million. BUMDes Ngingas Makmur Abadi has obstacles in developing IKM, namely limited human resources and difficulties in embracing IKM so that they can join under the auspices of BUMDes. The purpose of this research isto further understand the role of BUMDes Ngingas Makmur Abadi in the development of IKM in Ngingas Village, Waru District, Sidoarjo Regency. This type of research uses a descriptive qualitative method. The theory used in this study is Gede Diva's Role Theory (2009), including facilitators, catalysts, and regulators. Data collection techniques were carried out by observation, interview, and documentation methods. Data analysis techniques were carried out by collecting data, reducing data, presenting data, and drawing conclusions. The results of the research and discussion show that first, BUMDes as facilitators have a role in the development of IKM. Second, as a catalyst BUMDes has a fairly good role in the development of IKM, although it is not maximized. Third, as a regulator, BUMDes shows that they have no role in the development of IKM. BUMDes Ngingas Makmur Abadi merupakan penyumbang Pendapatan Asli Desa (PAD) terbanyak, di tahun 2019 dari total PAD Rp 90 juta per tahun, BUMDes Ngingas Makmur Abadi menyumbang Rp 50 juta. BUMDes Ngingas Makmur Abadi dalam mengembangkan IKM memiliki kendala yakni keterbatasan SDM dan kesulitan untuk merangkul IKM agar dapat bergabung dibawah naungan BUMDes. Tujuan penelitian ini adalah untuk memahami lebih jauh peran BUMDes Ngingas Makmur Abadi dalam pengembangan IKM di Desa Ngingas Kecamatan Waru Kabupaten Sidoarjo. Jenis penelitian ini menggunakan metode kualitatif deskriptif. Teori yang digunakan dalam penelitian ini yaitu Teori Peran Gede Diva (2009), meliputi fasilitator, katalisator, dan regulator. Teknik pengumpulan data dilakukan dengan metode observasi, wawancara, dan dokumentasi. Teknik analisis data dilakukan dengan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian dan pembahasan menunjukkan bahwa pertama, BUMDes sebagai fasilitator memiliki peran dalam pengembangan IKM. Kedua, sebagai katalisator BUMDes memiliki peran yang cukup baik dalam pengembangan IKM, meskipun belum maksimal. Ketiga sebagai regulator, BUMDes menunjukkan tidak memiliki peran dalam pengembangan IKM.
Co-Authors Amrina Rosyada Ananta, Nadia Putri Andhini, Fanny Dewi Andyansah, Ronaldo Rendra Badrudin Kurniawan Bermansyah, Limpad Dedy Devi, Nindya Anthea Magnolia Eva Hany Fanida, Eva Hany FITROTUN NISWAH Galih Wahyu Pradana Hapsari, Melati Arum HIMAWAN WISMANADI INDAH PRABAWATI Ivana, Nabilah Jumiase, Jumiase Khofifah, Nor Laksana, Bagus Tri Maharani, Mahira Manardika, Nurita Dwi Nipfasari, Selvia Novanti, Hany Dwi Oktariyanda, Trenda Aktiva Pertiwi, Adelia Indah Pratiwi, Tasya Maulidia Putri, Sandya Cahyani Putri, Vera Eka Diana Rachmadhanty, Aulia Rahmah, Faizatur Ramadhan, Aditya Ratri, Acik Ayu Bastika Rizqi, Anis Wahyu Sari, Yoan Wandan Suhartiningsih Suhartiningsih Suprapto, Firre An Suwandi, Rossi Maharani Tifany, Marisa Trisna, Elga Ulya, Faiqoh Darojatul Utami, Rohmi Nur WIRYO NURYONO Yuanalifianti, Ulayya Meiditania Yustikasari, Yustikasari