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All Journal Publika Jurnal Natapraja : Kajian Ilmu Administrasi Negara Dinamika Governance : Jurnal Ilmu Administrasi Negara MIMBAR : Jurnal Penelitian Sosial Dan Politik Bappenas Working Papers JPSI (Journal of Public Sector Innovations) Jurnal Abdi: Media Pengabdian Kepada Masyarakat Kultura: Jurnal Ilmu Sosial dan Humaniora Triwikrama: Jurnal Ilmu Sosial
Meirinawati Meirinawati, Meirinawati
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Humanities Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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MANAJEMEN PELAYANAN DALAM PEMBUATAN KARTU IDENTITAS ANAK (KIA) DI MAL PELAYANAN PUBLIK KOTA YOGYAKARTA Andhini, Fanny Dewi; Meirinawati, Meirinawati
Publika Vol 11 No 4 (2023)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v11n4.p2651-2662

Abstract

Pemerintah adalah lembaga negara yang bertanggung jawab untuk menyediakan layanan publik kepada orang-orang. Salah satunya adalah layanan administrasi kependudukan seperti Kartu Identitas Anak, yang diberikan oleh Dinas Kependudukan dan Pencatatan Sipil Kota Yogyakarta yang dapat diakses di Mal Pelayanan Publik Kota Yogyakarta. Hal ini membuat masyarakat lebih mudah mendapatkan layanan tersebut. Namun, selama pelaksanaan terdapat beberapa masalah muncul dalam proses pembuatan dan pendistribusian KIA. Misalnya, sistem pengecekkan yang salah dan tanggal pengambilan KIA yang tidak sesuai dengan tanggal yang ditunjukkan di aplikasi JSS (Jogja Smart Service). Tujuan dari penelitian ini adalah untuk memberikan gambaran tentang bagaimana pelayanan di Mal Pelayanan Publik Kota Yogyakarta dalam menangani pembuatan kartu identitas anak (KIA). Subjek penelitian ini meliputi pegawai Mal Pelayanan Publik Kota Yogyakarta dan pemohon KIA Kota Yogyakarta. Jenis penelitian yang digunakan dalam penelitian ini yaitu deskriptif. Sedangkan teknik pengumpulan data dilakukan melalui wawancara, observasi dan dokumentasi yang kemudian dianalisis dengan tahapan pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil penelitian ini menunjukkkan bahwasannya pelayanan pembuatan KIA dalam dimensi reliability, responsiveness dan assurance sudah dilaksanakan secara cukup baik. Sebab masih ditemukan beberapa kendala pada setiap indikator tersebut. Sedangkan pada indikator tangibles dan empathy sudah dijalankan dengan baik. Government is a state agency responsible for providing public services to people. One of them is population administration services such as Child Identity Cards, which are provided by the Yogyakarta City Population and Civil Registration Service which can be accessed at the Yogyakarta City Public Service Mall. This makes it easier for people to get these services. However, during implementation, several problems arose in the process of manufacturing and distributing KIA. For example, the checking system is wrong and the KIA pick-up date does not match the date shown in the JSS (Jogja Smart Service) application. The purpose of this study is to provide an overview of how services at the Yogyakarta City Public Service Mall handle the making of child identity cards (KIA). The subjects of this study included employees of the Yogyakarta City Public Service Mall and Yogyakarta City KIA applicants. The type of research used in this research is descriptive. While data collection techniques were carried out through interviews, observation and documentation which were then analyzed by the stages of data collection, data reduction, data presentation and drawing conclusions. The results of this study indicate that the services for making MCH services in the dimensions of reliability, responsiveness and assurance have been carried out quite well. Because there are still some obstacles in each of these indicators. Meanwhile, the tangibles and empathy indicators have been implemented well.
INOVASI APLIKASI SISTEM INFORMASI PENATAUSAHAAN PERBENDAHARAAN ONLINE (SIPPOL) DALAM PENINGKATAN KINERJA PENGELOLAAN KEUANGAN DI INSPEKTORAT PROVINSI JAWA TIMUR Rizqi, Anis Wahyu; Meirinawati, Meirinawati
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p23-32

Abstract

Setiap akhir bulan diadakan penginputan data untuk pelaporan hasil keuangan yang dilakukan oleh pejabat daerah di seluruh Provinsi Jawa Timur. Hal tersebut membuat server yang berada di Badan Pengelola Keuangan dan Aset daerah (BPKD) berkendala dikarenakan banyaknya pengguna pejabat daerah di seluruh Provinsi Jawa Timur yang menggunakan secara bersamaan, membuat kinerja semakin melambat dan mengaharuskan bekerja sampai diluar jam kerja untuk menyelesaikan laporan keuangan pada akhir tahun tersebut. Sebagaimana masalah yang dirasakan oleh pegawai penelitian ini bertujuan untuk menganalisis inovasi aplikasi Sistem Informasi Penatausahaan Perbendaharaan Online (SIPPOL) dan dampaknya dalam meningkatkan kinerja pengelolaan keuangan di Inspektorat Provinsi Jawa Timur. Penelitian ini dilakukan dengan menggunakan pendekatan kualitatif dan metode studi kasus. Data yang digunakan penelitian ini diperoleh melalui wawancara mendalam dengan pihak terkait, serta analisis dokumen dan data yang terkait dengan implementasi SIPPOL. Analisis data dilakukan dengan mengidentifikasi dan membandingkan perbedaan dalam proses pengelolaan keuangan sebelum dan setelah adopsi SIPPOL. Penelitian ini menunjukkan bahwa implementasi SIPPOL memberikan dampak yang signifikan dalam meningkatkan kinerja pengelolaan keuangan di Inspektorat Provinsi Jawa Timur. Penelitian ini mengidentifikasi beberapa kendala yang dihadapi dalam implementasi SIPPOL, seperti tantangan dalam penggunaan awal aplikasi, kebutuhan akan dukungan teknis yang lebih baik, dan perubahan budaya organisasi terkait penggunaan teknologi baru. Berdasarkan temuan, penelitian ini memberikan beberapa saran bagi Inspektorat Provinsi Jawa Timur, seperti meningkatkan pelatihan dan sosialisasi tentang PPOL, memperbaiki dukungan teknis, melakukan evaluasi dan pemantauan berkala, mengembangkan fitur dan fungsionalitas aplikasi, mempertimbangkan integrasi dengan sistem lain, serta meningkatkan keamanan data. Kata Kunci: Pelayanan Publik, Inovasi Pelayanan, SIPPOL At the end of each month, data entry is held for reporting financial results carried out by regional officials throughout East Java Province. This makes the server located at the Regional Financial and Asset Management Agency (BPKD) constrained due to the large number of users of regional officials throughout East Java Province who use it simultaneously, making performance even slower and requiring work until outside working hours to complete the financial report at the end of the year. As a problem felt by employees, this study aims to analyze the innovation of the Online Treasury Administration Information System (SIPPOL) application and its impact in improving financial management performance at the Inspectorate of East Java Province. This research was conducted using a qualitative approach and case study method. The data used in this study were obtained through in-depth interviews with relevant parties, as well as analysis of documents and data related to the implementation of SIPPOL. Data analysis was conducted by identifying and comparing differences in the financial management process before and after the adoption of SIPPOL. This study shows that the implementation of SIPPOL has had a significant impact in improving financial management performance at the East Java Provincial Inspectorate. The study also identified some of the obstacles faced in the implementation of SIPPOL, such as challenges in the initial use of the application, the need for technical support, and the need for technical support. Keywords: Public Service, Service Innovation, SIPPOL
LAYANAN INFORMASI PUBLIK BERBABIS APLIKASI DIGITAL SEBAGAI STRATEGI DALAM MEMBANGUN SMART CITY DI KABUPATEN GRESIK Putri, Sandya Cahyani; Meirinawati, Meirinawati
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p308-321

Abstract

STRATEGI PROGRAM PADAT KARYA OLEH DINAS SUMBER DAYA AIR DAN BINA MARGA KOTA SURABAYA (STUDI PROYEK PADAT KARYA PAVING TAMBAKSARI SURABAYA) Sari, Yoan Wandan; Meirinawati, Meirinawati
Publika Vol 12 No 1 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n1.p292-307

Abstract

Padat Karya Surabaya City Program is is a community empowerment program as a government effort to overcome poverty and unemployment in Surabaya. DSDABM Surabaya runs this program through paving production and installation. This program is a program that is widely highlighted by online media because of its success in being able to reap a turnover of 6-7 million rupiah per month for business actors, but this income decreases over time. The absence of production targets from DSDABM is one of the factors in the decline in income because business actors feel free in production and become negligent. This research aims to describe the strategic management of the Padat Karya Program by DSDABM Surabaya using descriptive qualitative research methods. The research focus is based on Rahajeng Widya's strategic management process theory, including formulating strategies, implementing strategies, and evaluating strategies. The location of this research is located at the DSDABM Office and the paving production site in Tambaksari by involving research subjects, namely DSDABM staff and business actors. Data obtained through observation, interviews, and documentation will be analyzed through data collection, data reduction, data presentation, and conclusion drawing. The results showed that DSDABM Surabaya has maximized the Padat Karya Program for paving production through its strengths by providing training, mentoring, financial assistance, facilities and infrastructure assistance, and service facilities to business actors. However, there are obstacles such as the mentality of business actors, the absence of production targets, inadequate tools/machines, lack of socialization, and lack of marketing. Suggestions include: 1) Hold regular socialization, 2) Setting a minimum production target, 3) Collaborating with other agencies and private companies, 4) Promoting sanctions, 5) Maximizing the use of the Padat Karya website.
KAJIAN PENGEMBANGAN WISATA BANDAR GRISSEE UNTUK MENYIAPKAN STRATEGI PROMOSI WISATA HERITAGE DI KABUPATEN GRESIK Rosyada, Amrina; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

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Abstract

Bandar Grissee has tourism potential in the form of a diversity of historical and cultural heritage in the Old Town Gresik area. This study aims to develop a heritage tourism promotion strategy in Gresik Regency through the development of Bandar Grissee tourism that has been carried out by the Tourism and Creative Economy, Culture, Youth and Sports Office (Disparekrafbudpora). This study examines the strategies applied in the aspects of accessibility, amenity, attractions, and promotion based on the Minister of Tourism Regulation Number 12 of 2020. The research method used is a qualitative approach with narrative analysis techniques which aims to obtain in-depth information based on the views of various subjects involved. Data were collected through documentation, interviews, and observations. The research subjects included the Head of the Tourism Division, Pokdarwis Bandar Grissee, and tourists. The results showed that accessibility to Bandar Grissee is adequate, with facilities and infrastructure that support easy access for tourists. Amenity in this area has been improved to provide more comfort to visitors. Existing attractions, such as historical tours and cultural exhibitions, succeeded in attracting interest and increasing tourist satisfaction. Promotional strategies, including social media campaigns and cooperation with involved stakeholders, have increased visibility and the number of visits. However, this study also identified several obstacles in supporting tourist convenience, such as the lack of directions and public toilets, as well as marketing that has not been optimized. Therefore, suggestions include: 1) Distribute tourist maps and directions, 2) Provide public toilets in Bandar Grissee, 3) Increase the operational schedule of tour buses, and 4) Increase promotion through cooperation with tourism service providers and update virtual tours.
Strategi Pelayanan Pelatihan Kontrasepsi Pada Program Keluarga Berencana di Badan Kependudukan dan Keluarga Berencana Nasional Provinsi Jawa Timur Khofifah, Nor; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

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Abstract

Contraceptive services are one of the efforts in the Family Planning (KB) program. The family planning program was formulated to overcome several population problems in Indonesia, including the still high maternal and infant mortality rates, decreased use of contraception, low public understanding of reproductive health and the need for family planning which has not been properly served. BKKBN East Java Province through the 2020-2024 Strategic Plan (Renstra) provides contraceptive training services. This research aims to analyze the East Java Province BKKBN in contraceptive training services for midwives. Researchers used descriptive qualitative research methods with data collection methods through observation, interviews, documentation and literature study. The focus of this research uses the theory of training program strategy stages according to Widiastri (2019) which consists of four (4) indicators, namely the program planning process, training program process, evaluation and monitoring. The results of the research explain that the strategy used by the East Java Province BKKBN, seen from the indicators of the program planning process, has been carefully prepared through preparatory meetings, in the indicators the East Java Province BKKBN training program process is running smoothly and structured, then the evaluation indicators are that there are several obstacles during contraceptive training namely that there are still midwives who are less skilled when practicing services, the website used is less than optimal and the East Java Province BKKBN monitoring indicators can provide insight regarding the importance of contraceptive use. The suggestions that researchers give in this study are 1) BKKBN East Java Province to be more aggressive in disseminating information about Family Planning, 2) make assessment sheets transparently and 3) be able to develop learning media used during contraceptive training.
Inovasi Pelayanan Publik Melalui Aplikasi Berbasis Website Link and Match ASSIK (Arek Suroboyo Siap Kerjo) di Dinas Perindustrian dan Tenaga Kerja Kota Surabaya Novanti, Hany Dwi; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

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Abstract

This research aims to provide a description and analysis of the innovation of the ASSIK link and match website application at the Surabaya City Industry and Labor Office. The type of research used in this study is descriptive with a qualitative approach. This research focuses on measuring public service innovation, including governance and innovation, innovation idea sources, innovation culture, capabilities and tools, goals, outcomes, drivers, and barriers, and the collection of innovation data for single innovations. Data collection techniques used in research include interviews, documentation, and observations. Research results show that from several indicators of innovation success, this ASSIK application has been implemented well, but there are still several problems regarding ISO-certified management systems and application procedural technical constraints, as evidenced by community complaints about bug and error systems, slightly less efficient features, and less attractive application design. However, not a few people in Surabaya have been helped and made easier by the innovation of this ASIK application, so that they can get a job through the ASIK application. Between 2022 and 2023, the city's TPT decline was 0.86%, which showed a decrease in the Surabaya City TPT rate, which partly came from the ASSIK application program and contributed to reducing the number of unemployed people in Surabaya. Although the TPT figures have not shown a significant decline, this has shown a good contribution and will continue to be implemented until the city of Surabaya becomes unemployment-free. Keywords: Innovation, ASSIK, Unemployment
Efektivitas Pelayanan Keluarga Sejahtera Melalui Website Siap Bahagia di Perwakilan BKKBN Provinsi Jawa Timur Nipfasari, Selvia; Meirinawati, Meirinawati
Publika Vol 12 No 2 (2024)
Publisher : Universitas Negeri Surabaya

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Abstract

The aim of this research is to determine the effectiveness of online family welfare services through the Siap Bahagia website developed by the East Java Provincial Representative of BKKBN. The Covid-19 pandemic has hindered offline family welfare services, affecting vulnerable families in East Java. To address this challenge, the East Java Provincial Government, through BKKBN East Java, developed the Siap Bahagia online service to enhance family welfare services. This study employs a qualitative method using website effectiveness theory measured based on performance, information, and economy indicators. The results of this research indicate that the effectiveness of the Siap Bahagia website is still low due to the limited number of visitors, lack of socialization, slow counselor responses, technical disruptions, and lack of variety and updates in articles. However, the website still provides benefits as it is accessible online and free of charge. This research recommends increasing socialization efforts, improving website security, speeding up counselor responses, and routinely updating article content by BKKBN East Java.
JEMPUT BOLA TERPADU: (SEBUAH ANALISIS STRATEGI OPTIMALISASI LAYANAN ADMINDUK DI KABUPATEN SIDOARJO) Suwandi, Rossi Maharani; Meirinawati, Meirinawati
Publika Vol 12 No 3 (2024)
Publisher : Universitas Negeri Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26740/publika.v12n3.p739-752

Abstract

The Sidoarjo Regency Population and Civil Registry Department created an integrated pick-up and drop-off service as an effort to optimize population administration services, create orderly administration and increase the scope of ownership of population documents. JBT Sayang is a superior and regular service. However, in its implementation, JBT Sayang experienced several obstacles such as a lack of socialization regarding the required requirements, network problems and limited service time. This research aims to analyze and describe the JBT Sayang service as a strategy for optimizing population administration services in Sidoarjo Regency. This research uses descriptive research methods with a qualitative approach. The research focus is based on the strategic management process theory according to Ramli and Kartini which includes identification of vision and mission, internal and external analysis, strategy formulation, strategy implementation, evaluation and control. The data in the research was obtained through observation, interviews and documentation. The data analysis techniques in this research are data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that the Sidoarjo Regency Population and Civil Registration Department has made maximum efforts to implement the JBT Sayang service through its strengths, namely organizational structure, organizational culture, competent human resources and a program designed as an integrated service. The implementation of the JBT Sayang service carried out by Dispendukcapil has been appropriate so that there has been an increase in ownership of population documents in Sidoarjo Regency. However, there are obstacles such as a lack of staff, limited facilities and infrastructure, the applicant's character/mindset and lack of detailed information dissemination by the village government. Suggestions that can be given are: completing facilities and infrastructure, improving the socialization system, seeking additional staff, and further involving the role of village government as a medium for disseminating information.
STRATEGY OF PUBLIC SERVICE TO IMPROVE SERVICE QUALITY AT THE INSTITUTE OF LEARNING DEVELOPMENT AND PROFESSION (LP3) STATE UNIVERSITY OF SURABAYA Wismanadi, Himawan; Nuryono, Wiryo; Suhartiningsih, Suhartiningsih; Meirinawati, Meirinawati
Natapraja Vol 9, No 2 (2021): Public Management
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21831/natapraja.v9i2.45676

Abstract

The implementation of a clean and effective government is a constitutional obligation and the hope of all citizens. In reality, these rights have not been fully obtained by the community. This is reflected in the number of complaints or public reports to the Ombudsman Institution to help handle complaints related to the performance of public services by government agencies. Based on the incoming reports, it can be seen that State Higher Education Institutions are ranked 12th based on the number of reports. One of these State Universities is the State University of Surabaya (Unesa). Unesa has an institution, one of which is called the Learning and Professional Development Institute (LP3) which has 7 (seven) centers, namely the Teacher Professional Education Center, Training Development Center, Professional Certification Center, Learning Strengthening Center, Core and Institutional MPK Management Center, Character Development Center and Counseling Services and Psychological Service Centers. The purpose of this study was to obtain an overview of the Public Service Strategy to Improve Service Quality at the Institute for Learning and Professional Development (LP3), State University of Surabaya. This type of research was developed using qualitative research. Sources of data from informants, events and documents. Data collection techniques through interviews, observation, documentation and triangulation. Data analysis is done by collecting data, reducing data, displaying data and drawing conclusions. Empirical data is needed to improve public services through LP3 Unesa. The information obtained can be used as a basis for establishing strategic policies that will help improve the quality of public services. The theory used in the opinion of Osborne (2001) there are 5 (five) strategies to improve the performance of public services. The strategies are Core Strategy, Consequences Strategy, Customer Strategy, Control Strategy, Culture Strategy.
Co-Authors Amrina Rosyada Ananta, Nadia Putri Andhini, Fanny Dewi Andyansah, Ronaldo Rendra Badrudin Kurniawan Bermansyah, Limpad Dedy Devi, Nindya Anthea Magnolia Eva Hany Fanida, Eva Hany FITROTUN NISWAH Galih Wahyu Pradana Hapsari, Melati Arum HIMAWAN WISMANADI INDAH PRABAWATI Ivana, Nabilah Jumiase, Jumiase Khofifah, Nor Laksana, Bagus Tri Maharani, Mahira Manardika, Nurita Dwi Nipfasari, Selvia Novanti, Hany Dwi Oktariyanda, Trenda Aktiva Pertiwi, Adelia Indah Pratiwi, Tasya Maulidia Putri, Sandya Cahyani Putri, Vera Eka Diana Rachmadhanty, Aulia Rahmah, Faizatur Ramadhan, Aditya Ratri, Acik Ayu Bastika Rizqi, Anis Wahyu Sari, Yoan Wandan Suhartiningsih Suhartiningsih Suprapto, Firre An Suwandi, Rossi Maharani Tifany, Marisa Trisna, Elga Ulya, Faiqoh Darojatul Utami, Rohmi Nur WIRYO NURYONO Yuanalifianti, Ulayya Meiditania Yustikasari, Yustikasari