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Aspect-Based Sentiment Analysis of Hospital Service Reviews Using Fine-Tuned IndoBERT Maretta, Aulia; Meiriza, Allsela
Journal of Applied Informatics and Computing Vol. 9 No. 5 (2025): October 2025
Publisher : Politeknik Negeri Batam

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30871/jaic.v9i5.10765

Abstract

Aspect-Based Sentiment Analysis (ABSA) has become a crucial approach for extracting detailed opinions from user-generated content, especially in the healthcare domain. This study analyzes public sentiment toward hospital services in Indonesia using IndoBERT, fine-tuned on 2.448 reviews collected from Google Reviews and Instagram. Sentiment labels were automatically assigned with a pre-trained Indonesian RoBERTa classifier, while aspect extraction was performed through a lexicon-based approach covering five service dimensions: Facilities, Staff Competence, Empathy and Communication, Reliability and Responsiveness, and Cost and Affordability. To address class imbalance, the IndoBERT model was optimized using class weight adjustments. The results demonstrate strong performance, achieving an overall accuracy of 96%. In terms of sentiment classification, the model obtained F1-scores of 89% for negative, 83% for neutral, and 99% for positive sentiment, with a macro-average F1 of 90%. By aspect, Facilities (82.24%) and Empathy & Communication (91.71%) received the highest positive sentiment, while Cost & Affordability recorded the highest proportion of negative sentiment (25%). These findings underscore the effectiveness of IndoBERT-based ABSA in capturing nuanced public perceptions and highlight its potential as a decision-support tool for hospitals to enhance service quality and patient satisfaction in Indonesia.
Comparative Study of KNN and SVM Methods for Analyzing College Major Consistency Based on High School Background Rizkyllah, Anabel Fiorenza; Meiriza, Allsela; Hardiyanti, Dinna Yunika
Jurnal Sisfokom (Sistem Informasi dan Komputer) Vol. 14 No. 4 (2025): NOVEMBER
Publisher : ISB Atma Luhur

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32736/sisfokom.v14i4.2521

Abstract

Selecting a college major that aligns with students’ high school background is an essential factor in supporting academic achievement and career preparation. This study focuses on a comparative analysis of the Support Vector Machine (SVM) and K-Nearest Neighbor (KNN) algorithm ms in evaluating the consistency of college major selection. A dataset of 636 students was collected and processed for analysis. Model evaluation was performed using 5-Fold Cross Validation, in which the dataset was repeatedly partitioned into training and testing sets to ensure reliable and unbiased performance assessment. The results suggest that SVM demonstrates higher effectiveness, achieving average scores across precision, recall, F1-score, and accuracy of 85%. Meanwhile, KNN obtained average performance scores of 78%. These findings highlight that SVM provides better performance in analyzing the consistency between students’ high school majors and their chosen college majors. These findings also contribute to the development of decision support systems and counseling services to guide students in making more informed major choices.
Analisis Faktor Penerimaan TikTok Shop berdasarkan Model UTAUT2 dan SCC Sawitri, Rizky; Meiriza, Allsela
Jurnal Nasional Teknologi dan Sistem Informasi Vol 9 No 1 (2023): April 2023
Publisher : Departemen Sistem Informasi, Fakultas Teknologi Informasi, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/TEKNOSI.v9i1.2023.33-44

Abstract

TikTok Shop merupakan salah satu social commerce untuk melakukan transaksi jual beli secara online. Fitur tersebut berhasil menjadikan aplikasi TikTok menempati peringkat pertama sebagai media sosial yang paling sering digunakan untuk berbelanja online. Meskipun demikian berdasarkan identifikasi masalah yang dilakukan oleh peneliti melalui penilaian pada Google Play Store, peneliti menemukan beberapa pengguna yang mengeluhkan fitur TikTok Shop. Keluhan tersebut diantaranya mengenai faktor kepercayaan dalam berbelanja melalui TikTok Shop yang dianggap masih lemah, keluhan mengenai proses transaksi, serta keluhan mengenai customer service yang kurang responsif. Oleh sebab itu perlu dilakukannya analisis mengenai faktor-faktor penerimaan pengguna. Tujuan dari penelitian ini adalah untuk mengetahui faktor-faktor penerimaan TikTok Shop pada masyarakat Sumatera Selatan berdasarkan model UTAUT 2 dan Social Commerce Constructs. Selain itu, penelitian ini juga menguji peran moderasi usia pelanggan terhadap niat pembelian dan perilaku penggunaan. Penelitian ini melibatkan 171 responden dari berbagai Kabupaten/Kota di Sumatera Selatan yang pernah melakukan pembelian melalui TikTok Shop. Hasil penelitian ini menunjukan bahwa kebiasaan (habit), pengaruh sosial (social influence), konstruk-konstruk social commerce (SCC), dan kepercayaan pengguna (user trust) merupakan komponen yang mempengaruhi minat masyarakat Sumatera Selatan untuk melakukan pembelian (PI) pada TikTok Shop. Selain itu, konstruk-konstruk social commerce (SCC) juga terbukti berpengaruh terhadap kepercayaan pengguna (user trust). Penelitian ini juga menunjukan bahwa terdapat pengaruh yang bervariasi antara variabel-variabel yang dimoderasi oleh usia pengguna.
UI/UX Design of Web-based Software License Management System using User-Centered Design and System Usability Scale Faizah, Ovie Nur; Oktadini, Nabila Rizky; Putra, Bayu Wijaya; Sevtiyuni, Putri Eka; Putra, Pacu; Meiriza, Allsela
Jurnal Nasional Teknologi dan Sistem Informasi Vol 9 No 3 (2023): Desember 2023
Publisher : Departemen Sistem Informasi, Fakultas Teknologi Informasi, Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/TEKNOSI.v9i3.2023.255-263

Abstract

PT Bukit Asam Tbk (PTBA), a state-owned coal mining company, must comply with government regulations regarding software licenses. They face difficulties monitoring and managing licenses that could lead to violations. To solve this problem, we try to design a website-based UI/UX for Software License Management System. This research aims to provide an intuitive interface and a comfortable user experience employing the User-Centered Design (UCD) approach, which consists of three main stages: Needs Analysis, Design and Prototyping, and Evaluation. Evaluation is carried out through usability testing using the System Usability Scale (SUS). Test results indicate that UCD is effective in designing a system responsive to user needs with a high level of usability. With an effectiveness of 99%, efficiency of 96.67%, and an SUS score of 88.25, this system design receives an 'Acceptable' rating, a (B) grade, and falls into the 'Excellent' category. The designed system is deemed suitable for further development towards the implementation phase.
USE OF TASK-CENTERED SYSTEM DESIGN IN THE INTERFACE DESIGN OF THE POPULATION DEMOGRAPHIC DATA INFORMATION SYSTEM Muhammad Azmi Zaky; Allsela Meiriza; Dinda Lestarini; Pacu Putra; Nabila Rizki Oktadini
JURTEKSI (jurnal Teknologi dan Sistem Informasi) Vol. 11 No. 4 (2025): September 2025
Publisher : Lembaga Penelitian dan Pengabdian Kepada Masyarakat (LPPM) STMIK Royal Kisaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33330/jurteksi.v11i4.4186

Abstract

Abstract: The rapid development of information and communication technology has prompted the government to provide digital-based services, including in the management of demographic data. This study aims to apply the Task-Centered System Design (TCSD) method in designing the Muara Enim Regency Demographic Data Information System. The TCSD method was chosen to ensure that the prototype design process was systematic and focused on user needs and tasks. The research stages included identification, user-centered needs analysis, scenario-based design, and walkthrough evaluation. The designed prototype supports several main tasks, including viewing demographic statistics, searching for specific data, submitting data download requests, and contacting the admin. The evaluation was conducted through online usability testing using the Maze platform with the System Usability Scale (SUS) instrument involving 13 respondents. The evaluation results showed an average SUS score of 78.5, which falls into the “good” category. This confirms that the interface design has met usability standards, is user-friendly, and is capable of supporting user needs in accessing and managing demographic data. Thus, the application of the TCSD method has proven to be effective in producing an interface design that is focused on user tasks and can be the basis for further system development. Keywords: system usability scale; task centered system design; user interface
Perbandingan Kinerja SVM, Random Forest dan XGBoost pada Aplikasi Access by KAI Menggunakkan ADASYN Epriyanti, Nadia; Meiriza, Allsela; Yunika Hardiyanti, Dinna
JURNAL RISET KOMPUTER (JURIKOM) Vol. 12 No. 5 (2025): Oktober 2025
Publisher : Universitas Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/jurikom.v12i5.9139

Abstract

The rapid growth of digital applications has heightened the need to understand user perceptions more thoroughly, particularlythrough sentiment analysis of user-generated reviews. In practice, sentiment classification often faces challenges related to class imbalance, especially when neutral reviews are significantly fewer than positive or negative ones. This imbalance can limit a model’s ability to accurately detect all sentiment categories. This study examines the comparative performance of three machine learning algorithmsSupport Vector Machine (SVM), Random Forest (RF), and Extreme Gradient Boosting (XGBoost) by applying the Adaptive Synthetic Sampling (ADASYN) technique to address class imbalance. This study differs from previous similar research by conducting a simultaneous comparative analysis of three algorithms using the ADASYN method in the context of Access by KAIapplication reviews, which has not been examined in prior studies. Experimental results indicate that after implementing ADASYN, model accuracies reached 75.17% for SVM, 84.06% for RF, and 83.17% for XGBoost. Although accuracy slightly decreased after oversampling, the F1-scores for the neutral class improved to 0.13 (SVM), 0.05 (RF), and 0.14 (XGBoost). Before applying ADASYN, the models achieved accuracies of 85.88% (SVM), 85.13% (RF), and 85.37% (XGBoost), but they were unable to effectivelyrecognize neutral sentiments, with F1-scores of 0.00 for SVM and RF, and 0.03 for XGBoost. These findings suggest that ADASYN enhances model sensitivity to neutral sentiment, with XGBoost demonstrating the most consistent and robust performance in sentiment classification for the Access by KAIapplication.
ANALISIS K-MEANS DENGAN RAPIDMINER UNTUK KLASIFIKASI KUALITAS PENDIDIKAN SEKOLAH DASAR DI INDONESIA Irwansyah, Muhammad Aziiz; Alinda, Yelli Nur; Nur’Aini, Risma; Alfitrah, Intan Aidita; Khairani, Annisa; Tania, Ken Dhita; Meiriza, Allsela; Rifai, Ahmad
ZONAsi: Jurnal Sistem Informasi Vol. 7 No. 3 (2025): Publikasi artikel ZONAsi: Jurnal Sistem Informasi Periode September 2025
Publisher : Universitas Lancang Kuning

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31849/a0hhsc57

Abstract

Penelitian ini menerapkan metode K-Means Clustering untuk mengelompokkan 38 provinsi di Indonesia berdasarkan kualitas pendidikan dasar. Tujuan penelitian ini adalah mengidentifikasi pola distribusi pendidikan dengan mempertimbangkan faktor tenaga pendidik, angka putus sekolah, kondisi infrastruktur sekolah, serta tingkat kesejahteraan guru. Dataset yang digunakan berasal dari Kaggle SD tahun 2023-2024 dan data Upah Minimum Provinsi (UMP) tahun 2024, kemudian dianalisis melalui tahapan Knowledge Discovery in Database (KDD) menggunakan RapidMiner. Hasil klasterisasi menghasilkan tiga kelompok provinsi dengan karakteristik berbeda: Klaster 0 dengan jumlah sekolah dan siswa tinggi serta angka putus sekolah sedang; Klaster 1 dengan tenaga pendidik dan ruang kelas terbanyak serta angka putus sekolah terendah; dan Klaster 2 dengan angka putus sekolah tertinggi meskipun UMP tertinggi. Evaluasi kualitas klasterisasi menggunakan Davies-Bouldin Index (DBI = 0,162) menunjukkan hasil yang baik. Berdasarkan analisis magnitudo vektor Euclidean, faktor dominan dalam pembentukan klaster adalah Kepala Sekolah dan Guru (1,376), Putus Sekolah (1,368), Ruang Kelas (baik) (1,324), Sekolah (1,312), Siswa (1,286), dan UMP (1,214). Penelitian ini menyimpulkan bahwa faktor tenaga pendidik dan kondisi infrastruktur memiliki dampak lebih besar terhadap kualitas pendidikan dasar dibandingkan faktor ekonomi.
Perancangan Prototype UI/UX Pada Pelacak Kendaraan Operasional Dengan Menggunakan Metode Design Thinking (Studi Kasus Penerapan Pada Instansi BUMN) Billan, Angel Caroline; Dedy Kurniawan; Ahmad Rifai; Putri Eka Sevtiyuni; Allsela Meiriza
KLIK: Kajian Ilmiah Informatika dan Komputer Vol. 4 No. 5 (2024): April 2024
Publisher : STMIK Budi Darma

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30865/klik.v4i5.1843

Abstract

Delivery of information and presentation of data can be delivered through applications that are implemented to help create a system based on company needs. This problem occurs because the government has more than 400,000 applications and each ministry/institution has around 24,000 applications. Many applications in companies do not operate multifunctionally because they are considered to be inconvenient and inefficient to use, thus causing the applications to become unused in companies. To develop a new system that will be implemented in a company, of course you want the application to be used continuously by users. One way to correct this error is to create a good UI/UX that can be adopted by the company by involving a deep understanding of the user and organizational goals. The resulting solution to overcome this problem was a UI/UX design at PT. Pertamina Hulu Rokan Regional 1 Zone 4 Field Limau which was designed in the form of a design prototype using the design thinking method. The main goal of making a UI/UX prototype is to improve the user experience at the company by meeting the company's needs for designing operational vehicle tracking applications. The final results of this research use the design thinking method and user experience questionnaire (UEQ) as testing to determine whether the response tends to be positive or negative from users. The results of the trial on the prototype received an "Excellent" score with a success rate for designing the UI/UX prototype application for PT's operational vehicle tracker. Pertamina Hulu Rokan Regional 1 Zone 4 Field Limau
ANALISIS KUALITAS LAYANAN TERHADAP TINGKAT KEPUASAN PENGGUNA INDRIVE DI KOTA PALEMBANG Idpal, Idpal; Meiriza, Allsela; Oktadini, Nabila Rizky; Putra, Pacu; Sevtiyuni, Putri Eka
METHOMIKA: Jurnal Manajemen Informatika & Komputerisasi Akuntansi Vol. 8 No. 1 (2024): METHOMIKA: Jurnal Manajemen Informatika & Komputersisasi Akuntansi
Publisher : Universitas Methodist Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46880/jmika.Vol8No1.pp57-64

Abstract

User satisfaction will encourage them to use InDrive services, the results of the exploration with users reveal several problems such as server down and the application map display is not as intended to cause customer dissatisfaction with InDrive services. From this, it is hoped that this research will be a solution to the problem. To analyze the InDrive application, two kinds of methods are used, the ServQual and EUCS methods. The total number of respondents distributed was 100 people. The results of the analysis of the service quality level of the InDrive application in Palembang are Positive (+), with the results of the gap test between user perceptions and user expectations as a whole showing a value of 1.310, indicating that the InDrive application in Palembang has met user expectations. In the EUCS method, the results of the analysis of the Content Variable 4.08, Accuracy 4, Format 4.04, Ease of Use 3.96, and Timeliness 3.99 obtained the results of the analysis at the "Satisfied" satisfaction level. In hypothesis testing h0 and h1, h0 is concluded to have no effect on user satisfaction and h1 is concluded to have no effect on service quality.
Analisis Faktor yang Mempengaruhi Minat Baca pada Aplikasi Komik Digital dengan Metode UTAUT (Studi Kasus: Webtoon) Annisa Tri Ning Tyas; Nabila Rizky Oktadini; Allsela Meiriza; Wedhasmara, Ari
KONSTELASI: Konvergensi Teknologi dan Sistem Informasi Vol. 4 No. 2 (2024): Desember 2024
Publisher : Program Studi Sistem Informasi Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/konstelasi.v4i2.10113

Abstract

Tahun 2024 merupakan era digital dimana perkembangan teknologi yang terjadi di dunia semakin pesat, termasuk di Indonesia dimana masyarakat semakin memanfaatkan teknologi dalam berbagai aktivitas termasuk membaca. Salah satu industri baca yang mengalami perubahan digital tersebut adalah komik, yang melahirkan istilah baru seperti "komik digital”. Salah satu aplikasi yang menawarkan berbagai jenis komik digital adalah LINE Webtoon, layanan komik digital asal Korea Selatan dan diluncurkan oleh LINE Corporation. Penelitian ini menggunakan metode UTAUT dalam menganalisis apakah minat baca aplikasi komik digital Webtoon di kalangan remaja Indonesia berusia 18-30 tahun dipengaruhi oleh performance expectancy, effort expectancy, social influence dan facilitating condition. Hasil analisis menggunakan tools SmartPLS, menyatakan bahwa performance expectancy, effort expectancy, dan social influence berpengaruh terhadap minat baca. Sedangkan facilitating conditions tidak menunjukkan pengaruh signifikan.
Co-Authors Adhiyasa, Chandra Julian Adriansyah, Rizki Ahmad Rifai Ahmad Rifai Akbar Alzaini Al Fachrozi, Muhammad Al-Farisy, M Hadi Alfarizi, M. Alfitrah, Intan Aidita Ali Ibrahim Alinda, Yelli Nur Alvico, Alvico Alvines, Mahendi Alzaini, Akbar Amanda, Bella Rizkia Anadia, Qothrunnada Wafi Ananda Khoirunnisa Andini Bahri, Cheisya Andriani, Sari Ani Nidia Listianti, Ani Nidia Anindya Putri, Salsa Anna Dwi Marjusalinah Annisa Tri Ning Tyas Apriansyah Putra Archi Daffa Danendra, Muhammad Ari Wedhasmara Ariyani, Ishlah Putri Ariyanti, Putri Arnan, Sefian Arvhi Randita Setia Athallah Ubaid, Deni Ayu, Nabila Riska Ayuningtiyas, Pratiwi Bayu Wijaya Putra Billan, Angel Caroline Chandra Julian Adhiyasa Cynthia Sherina Fadeli Danendra, Devano Dedy Kurniawan Deni Lidianti Desty Rodiah Devano Danendra Dinda Lestarini Dinna Yunika Hardiyanti Dwi Rosa Indah Endang Lestari Ruskan Endang Lestari Ruskan Epriyanti, Nadia Ermatita - Faizah, Ovie Nur Fathoni - Fatimah Salsabila Fatimah, Aisyah Firda, Hiliah Gultom, Gina Destia Gusti Barata Hardini Novianti Hardini Novianti Hardini Novianti Hardini Novianty Ichsan Farel Rachmad, Muhammad Idpal, Idpal Inayah, Anna Fadilla Irmawati Irmawati Irwansyah, Muhammad Aziiz Izzan Fieldi, Muhammad Jaidan Jauhari Jambak, Muhammad Ihsan Jefven Fernando Jonathan Pakpahan Karima, Dzakiah Aulia Karimsyah Lubis, Muhammad Karisa Anjani Fakhri Ken Dhita Tania, Ken Dhita Ken Ditha Tania Khairani, Annisa Khoiriyah Harahap, Dayana Larasati, Salsabila Lifiano Jamot Munthe, Gabriel Luh Sri Mulia Eni M Rifki Ali M, Nys Marliza Tiara Maharani, Wardah Shifa Maretta, Aulia Maretta, Aulia Pinkan Mariska, Inneke Via Meiriza, Viola Meitiana Audya Muhamad Edric Rasyid Muhammad Aidil Fitri Syah Muhammad Ali Buchari Muhammad Azmi Zaky Muhammad Ihsan Muhammad Ihsan Muhammad Imam Riadillah Mulyadi Mulyadi Munaspin, Zahra Diva Putri Nabila Oktadini Nabila Riska Ayu Nabila Rizki Oktadini Nachwa, Syakillah Nadia Ayu Safitri Naretha Kawadha Pasemah Gumay Nashiroh Ramadhani, Muthia Novitia Chinoi Nurul Izmy Nur’Aini, Risma Nyimas Silvia Oktadini, Nabila Oktadini, Nabila Rizky Onkky Alexander Pacu Putra Pacu Putra Padlefi, Muhamad Riza Pakpahan, Jonathan Paulus Paskah Lino Susilo Perdani, Tharisa Antya Putri Ariyanti Putri Eka Sevtiyuni Putri Eka Sevtiyuni Putri Eka Sevtyuni Putri Mutiara Arinie Putri, Adetya Rielisa Putri, Nyayu Dwi Tarisa Rafika Octaria Ningsih Rafli Maulana, Muhammad Rahmat Izwan Heroza Ramadhan Putra Pratama, Muhammad Ramadhan, Kumara Aditya Ramadhan, Muhammad Gilang Rangga Aderiyana, Fakih Rani Mardiah Ravi Wijayanto, Muhammad Rezeki, Yunika Tri Rezqe, Beriadi Agung Nur Ricy Firnando Rido Zulfahmi Rika Septiana Riska Yunita Rizka Dhini Kurnia Rizka Rahmadhani Rizki Kurniati Rizky Herdiansyah, Muhammad Rizky Sawitri Rizkyllah, Anabel Fiorenza Rositiani, Ely Royan Dwi Saputra RR. Ella Evrita Hestiandari Salsabila, Fatimah Sanjaya, M. Rudi Saputri, Sonia Dwi Sari Andriani Sarifah Putri Raflesia Sasmita, Ruth Mei Sawitri, Rizky Septhia Charenda Putri Sevtiyuni, Putri Eka Simanullang, Eka Darmayanti Susanti, Helen Susilo, Paulus Paskah Lino Syahbani, Muhammad Husni Syarief Albani, Muhammad Tharisa Antya Perdani Theresia Pardede, Eva Titiana, Nuke Merisca Tri Zafira, Zahra Tsabitah, Laila Via Mariska, Inneke Wahyudi, Muhammad Iqbal Wulan Dari, Atikah Yadi Utama Yasir Alghifari, Muhammad Yasyfi Imran, Athallah Yunika Hardiyanti, Dinna Yunita Yunita Zaki, Imam Syahputra