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All Journal MAKNA: Jurnal Kajian Komunikasi, Bahasa dan Budaya Jurnal Pariwisata Pesona Khadimul Ummah Journal of Social Dedication IKRA-ITH ABDIMAS Jurnal Ilmu Politik dan Komunikasi Warta Ikatan Sarjana Komunikasi Indonesia Jurnal Abdidas Yumary: Jurnal Pengabdian kepada Masyarakat Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ INTELEKTIVA CENDEKIA : Jurnal Ilmu Pengetahuan International Journal of Social Science Journal Of World Science Jurnal Manajemen Dakwah Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Jurnal Pengabdian Masyarakat Bangsa Kultura: Jurnal Ilmu Sosial dan Humaniora Triwikrama: Jurnal Ilmu Sosial Jurnal Komunikasi, Masyarakat Dan Keamanan Jurnal Keamanan Nasional Majority Science Journal Jurnal Pengabdian Sosial ARIMA : Jurnal Sosial Dan Humaniora Siber Journal of Advanced Multidisciplinary Konsensus: Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi
Saeful Mujab
Fakultas Ilmu Komunikasi Universitas Bhayangkara Jakarta Raya
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MENAKAR KUALITAS PELAYANAN BANK SYARIAH TERHADAP KEPUASAN NASABAH (Studi Pada Bank Muamalat Cabang Palangka Raya) Saeful - Mujab
Jurnal Manajemen Dakwah Vol 10, No 2 (2022)
Publisher : Jurusan Manajemen Dakwah, Fakultas Ilmu Dakwah dan Ilmu Komunikasi, UIN Syarif Hidayatulla

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v10i2.28358

Abstract

ABSTRAK Keberadaan Bank Muamalat Indonesia (BMI) Kantor Cabang (KC) Palangka Raya merupakan wujud partisipasi dan eksistensinya dalam memberikan warna pada dunia perbankan di Kalimantan Tengah, wabil khusus menjadi pelopor perbankan berbasis syariah. Pertanyaannya kemudian adalah, bagaimana kepuasan nasabah terkait kualitas pelayanan yang dipersembahkan oleh BMI KC Palangkar Raya? Pertanyaan tersebut diajukan, karena penelitian ini bertujuan untuk mengetahui lebih jauh kualitas pelayanan bank syariah dalam hal ini BMI KC Palangka Raya terhadap kepuasan nasabah. Jenis penelitian yang digunakan adalah penelitian deskriptif, dengan pendekatan kualitatif. Objek dalam penelitian ini adalah BMI KC Palangka Raya. Sedangkan subjeknya adalah nasabah BMI KC Palangka Raya. Hasil penelitian ini menunjukan bahwa kualitas pelayanan BMI KC Palangka Raya sudah cukup memuaskan bagi para nasabah di satu sisi, namun di sisi lain terdapat beberapa faktor yang memberikan kepuasan para nasabah. Hal tersebut terkait jaringan ATM yang kurang banyak dan sering offline, serta jumlah kantor unit yang perlu ditambahkan.Kata Kunci : Kualitas; kepuasan; nasabah; pelayananABSTRACT The existence of Bank Muamalat Indonesia (BMI) Palangka Raya Branch Office is a form of participation and existence in giving color to the banking world in Central Kalimantan, specifically being a pioneer in sharia-based banking. The question then is, how is customer satisfaction related to the quality of service offered by BMI KC Palangka Raya? The question was asked because this study aims to find out more about the service quality of Islamic banks in this case BMI KC Palangka Raya on customer satisfaction. The type of research used is descriptive research, with a qualitative approach. The object of this research is BMI KC Palangka Raya. While the subject is BMI KC Palangka Raya customers. The results of this study indicate that the service quality of BMI KC Palangka Raya is quite satisfactory for customers on the one hand, but on the other hand, several factors provide customer satisfaction. This is related to the lack of ATM networks and often offline, as well as the number of office units that need to be added.Keywords : Customer; quality; satisfaction; service
POLA KOMUNIKASI ANTARA PELATIH DAN ATLET U-13 ALWAYS FUTSAL KLUB SEBELUM DAN SAAT PERTANDINGAN Jodie Pratama; Saeful Mujab; Ratna Puspita
Jurnal Komunikasi, Masyarakat Dan Keamanan Vol 3 No 2 (2021): Oktober 2021
Publisher : LPPMP Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/komaskam.v3i2.954

Abstract

Penulisan ini bertujuan untuk menjelaskan pola komunikasi antara pelatih dan atlet u-13 always futsal klub sebelum dan saat pertandingan. Pelatih dalam memberikan informasi atau instruksi kepada para pemain, pasti memiliki gangguan-gangguan yang bisa menghambat komunikasi yang dilakukan pelatih kepada pemain, dan begitu juga komunikasi pemain kepada pelatih. Dalam kesuksesan sebuah klub futsal dibutuhkan adanya komunikasi yang dilakukan antara pelatih dan atlet. Sehingga dibutuhkan pola komunikasi yang baik antara pelatih dan atlet. Penelitian ini menggunakan deskriptif dengan metode kualitatif. Teknik pengumpulan data diperoleh dari wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menyatakan bahwa, pola komunikasi yang dilakukan pelatih dan atlet u-13 always futsal klub menggunakan konsep pola komunikasi menurut Pace dan Faules yaitu, Pola komunikasi adalah bagaimana kebiasaan dari suatu kelompok untuk berinteraksi, bertukar informasi. Pola komunikasi juga dapat dikatakan sebagai cara seseorang atau kelompok berinteraksi dengan menggunakan simbol-simbol yang telah disepakati sebelumnya. Pola komunikasi yang dilakukan pelatih dan atlet u-13 always futsal klub adalah, pola komunikasi ketika pertandingan, dan pola komunikasi di luar pertandingan.
Kampanye Politik Kampanye Politik Pilkada Pasangan Calon Wali Kota Tangerang Selatan Siti Nur Azizah-Ruhamaben Mujab, Saeful
Jurnal Ilmu Politik dan Komunikasi Vol 12 No 1 (2022): JIPSi : Jurnal Ilmu Politik dan Komunikasi
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jipsi.v12i1.6592

Abstract

The purpose of this research was specifically to determine the political campaign of the candidate pair for Mayor Election of South Tangerang (Tangsel), Siti Nur Azizah-Ruhamaben during the Covid-19 pandemic. The 2020 Mayor Election was like a war between dynasties, because of the candidates have a political power based on their families. The candidate of H. Muhamad and Rahayu Saraswati Djojohadikusumo have a connection with the Minister of Defense, Prabowo Subianto which was her uncle . While the other candidates, Siti Nur Azizah was the daughter of Vice President Ma'ruf Amin. Meanwhile the another one, Pilar Saga Ichsan, was the son of the Regent of Serang, Ratu Tatu which was the younger sister of the former Banten Governor, Ratu Atut Chosiyah. The author used a qualitative research method with a descriptive approach. The results of this research were the political campaign of Siti Nur Azizah-Ruhamaben in the 2020 Mayor Election still focuses on offline campaigns. Procurement of props or outdoor media and greeting residents directly (including blusukan). Azizah-Ruhamaben also intensifies campaigns virtually or digitally, such as through social media or other digital applications such as WhatsAap groups and also creates and intensively campaigns on webs and Blogspot, and conducts character friendships through zoom meetings. In addition, Azizah–Ruhamaben integrated the two campaigns, one of which was by carrying out a drive-in declaration. The drive-in declaration has become a new innovation related to campaigns during the pandemic. Keywords: Campaign, Pilkada, Politic
Ruang Pemolisian pada Media Sosial: Sebuah Tantangan dan Kebutuhan Saeful Mujab
Jurnal Keamanan Nasional Vol. 5 No. 2 (2019): JURNAL KEAMANAN NASIONAL VOL 5 NO 2 TAHUN 2019
Publisher : Pusat Kajian Keamanan Nasional (Puskamnas) Universitas Bhayangkara Jakarta Raya

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Abstract

The purpose of this study is to find out what the police need in facing the challenges of policing in the social media space. The development of social media on the one hand provides benefits for human life, but social media is also used as an instrument of crime. For example, hoaxes, pornography, online prostitution, and hate speech. Therefore, the large number of users of social media and interactions on existing social media, gives birth to new problems and challenges in handling order and security. This study uses a literature review approach or research fundamentals with a focus on the keywords policing and social media.
Frame Radikalisme, Jihad, Terorisme di Media Online Islam: Studi Kasus Pemberitaan Bom Makassar dan Penyerangan Mabes Polri Ari Sulistyanto; Saeful Mujab; Achmad Jamil
Jurnal Keamanan Nasional Vol. 7 No. 2 (2021): JURNAL KEAMANAN NASIONAL VOL 7 NO 2 TAHUN 2021
Publisher : Pusat Kajian Keamanan Nasional (Puskamnas) Universitas Bhayangkara Jakarta Raya

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Abstract

The incident of the suicide bombing in front of the Makassar Cathedral Church and the attack on the National Police Headquarters became news topics that attracted media attention. Each media has a policy in the interpretation scheme to fight for meaning according to the media’s point of view. This study aims to explore the meaning and framing of radicalism, jihad, and terrorism in the suicide bombing in front of the Makassar Cathedral Church and the attack on the National Police Headquarters. A qualitative method with a semantic analysis approach is used to determine the meaning, and a thematic approach in viewing the framing of the formation of radical concepts, jihad, and terrorism. The results showed that Islamic online media in providing meaning and framing did not conceptually and specifically discuss radicalism, jihad, and terrorism. However, they view it as a stigma and a label used in an effort to corner and marginalize Islamic groups. The implications of this research can be used as evaluation material for related parties in overcoming the spread of radicalism, jihad, and terrorism.
Penyuluhan Literasi Media Online Melalui Pelatihan Kewirausahaan Bagi UMKM Dalam Meningkatkan Penjualan Produk Siregar, Nasaruddin; Dewi, Nita Komala; Nursyamsi, Sari Endah; Astuti, Hani; Ningrum, Endah Prawesti; Mujab, Saeful
Jurnal Pengabdian kepada Masyarakat UBJ Vol. 7 No. 1 (2024): January 2024
Publisher : Lembaga Penelitian Pengabdian kepada Masyarakat dan Publikasi Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/sx5ajp74

Abstract

Electronics are widely used by business people to market the products they sell and are often known as e-commerce. Apart from that, on the other hand, in assisting government programs in the creative economy sector, there are many MSMEs that have grown in several regions in Indonesia, one of which is MSMEs under Sukamekar Village, Kab. Bekasi. As many MSMEs grow, there are many obstacles experienced by MSME players, one of which is product sales strategy. The product sales strategy carried out by MSME players in Sukamekar Village, Kab. Bekasi, is still traditional, and the packaging of the goods sold does not attract buyers' interest, so the solutions provided in community service activities are: 1) providing counseling regarding online media literacy for MSMEs; 2) providing entrepreneurship training for MSMEs to increase product sales. The objectives of community service activities are: 1) increasing knowledge and understanding of social media literacy for MSMEs; 2) improving MSME sales strategies in the era of digitalization; and 3) increasing knowledge and understanding of MSME players in product packaging. The method for implementing community service activities consists of three stages, namely the preparation stage, the implementation stage (counseling and training), and the evaluation stage. Participants were representatives of MSME actors under the auspices of the Sukamekar Village office, Kab. Bekasi, as many as 20 people. The results of the activity showed that there was interest from the participants, as evidenced by the enthusiastic attitude of the participants when taking part in the activity and also proven by the results of the pre- and post-tests, which showed an increase in the participants' knowledge and skills.
TRANSFORMASI SANTRI SEBAGAI CONTENT STRATEGIST: REPOSISI PESANTREN AL-ITTIHAD TANGERANG DI ERA DISRUPSI Mubarok, Muhamad Husni; Mujab, Saeful
Khadimul Ummah Vol. 7 No. 1 (2023): November 2023
Publisher : Universitas Darussalam Gontor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21111/ku.v7i1.8885

Abstract

Era disrupsi menjadi tantangan bagi Pondok Pesantren untuk mengubah persepsi pesantren yang konvensional menjadi pesantren modern yang adaptif dengan kemajuan teknologi yang serba digital. Inklusivitas pesantren untuk membuka lebar teknologi dan komunikasi digital kepada santri menjadi kata kunci. Pelatihan ini tidak hanya bertujuan agar para santri melek digital akan tetapi menjadi sarana para santri untuk menguasai komunikasi dan bisnis digital sebagai content strategies yang bertanggung jawab pada perencanaan konten, pengembangan desain konten hingga pemilihan platform yang tepat untuk pendistribusian konten. Kegiatan ini dilaksanakan di Pondok Pesantren Al-Ittihad, Kota Tangerang sebagai bagian dari Pengabdian Masyarakat oleh Fakultas Ilmu Komunikasi Universitas Bhyangkara Jakarta Raya. Metode yang digunakan dalam pelatihan ini adalah project based learning disertai diskusi dan tanya jawab oleh peserta. Hasil dari pelatihan ini menunjukkan tingkat penguasaan konten digital yang sangat baik dimana para peserta mampu membuat konten digital sederhana yang dapat dikembangkan di kemudian hari. Pengabdian Masyarakat ini merupakan projek berkala yang sebelumnya telah dilaksanakan di tahun 2021 terkait Pengembangan Dakwah melalui Jurnalisme Seluler. Perbedaan pelatihan kali ini tidak hanya berkutat pada konten dakwah akan tetapi lebih meluas pada konten usaha dan bisnis. Dapat disimpulkan pelatihan ini berhasil membangun semangat, mental dan keahlian santri sebagai pelaku konten bisnis yang berimplikasi pada meningkatnya taraf kesejahteraan para santri dan guru.
Pola Komunikasi Antara Pelatih dan Atlet U-13 Always Futsal Klub Sebelum dan Saat Pertandingan (Studi Deskriptif Kualitatif Pada Always Futsal Klub) Jodie Pratama; Saeful Mujab; Ratna Puspita
Jurnal Komunikasi, Masyarakat dan Keamanan Vol. 3 No. 2 (2021): Oktober 2021
Publisher : Fakultas Ilmu Komunikasi Universitas Bhayangkara Jakarta Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31599/2mca7k86

Abstract

Penulisan ini bertujuan untuk menjelaskan pola komunikasi antara pelatih dan atlet u-13 always futsal klub sebelum dan saat pertandingan. Pelatih dalam memberikan informasi atau instruksi kepada para pemain, pasti memiliki gangguan-gangguan yang bisa menghambat komunikasi yang dilakukan pelatih kepada pemain, dan begitu juga komunikasi pemain kepada pelatih. Dalam kesuksesan sebuah klub futsal dibutuhkan adanya komunikasi yang dilakukan antara pelatih dan atlet. Sehingga dibutuhkan pola komunikasi yang baik antara pelatih dan atlet. Penelitian ini menggunakan deskriptif dengan metode kualitatif. Teknik pengumpulan data diperoleh dari wawancara mendalam, observasi, dan dokumentasi. Hasil penelitian menyatakan bahwa, pola komunikasi yang dilakukan pelatih dan atlet u-13 always futsal klub menggunakan konsep pola komunikasi menurut Pace dan Faules yaitu, Pola komunikasi adalah bagaimana kebiasaan dari suatu kelompok untuk berinteraksi, bertukar informasi. Pola komunikasi juga dapat dikatakan sebagai cara seseorang atau kelompok berinteraksi dengan menggunakan simbol-simbol yang telah disepakati sebelumnya. Pola komunikasi yang dilakukan pelatih dan atlet u-13 always futsal klub adalah, pola komunikasi ketika pertandingan, dan pola komunikasi di luar pertandingan.
THE ROLE OF JOURNALISTS IN UNCOVERING THE MURDER OF BRIGADIER JOSHUA Eldy Haniel Rauan; Saeful Mujab; Metha Madonna
International Journal of Social Science Vol. 3 No. 4: December 2023
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v3i4.7233

Abstract

This research aims to determine the role of journalists as part of the supervisory pillar of the authorities, in reporting on the murder case of Brigadier Joshua. Journalists play a role in providing accurate information regarding the actual situation, in this case uncovering the murder of Brigadier Joshua. So that the tangled thread of the murder case of Brigadier Joshua committed by his superiors can be revealed. To answer this problem, researchers used qualitative research methods and conducted in-depth interviews using a phenomenological approach. The results of the research show that the initial information conveyed by the Indonesian National Police (Polri) regarding the death of Brigadier Yosua gave rise to skepticism among journalists so this information was not immediately accepted. Regarding this matter, journalists stimulate the public by using diction, for example with the word "irregularities". Journalists who initially only conveyed information and tended to be passive, became active players through verification and independent investigations carried out to take various angles or framing of the case in question so that they were able to move the parties to react and make this case an important issue within the National Police that must be resolved immediately, and demands the government to enforce the law as fairly as possible
ADOPTION OF THE TEACHING CAMPUS AS A STUDENT LEARNING MEDIA (Case Study of Students Participating in the Teaching Campus) Yuni Tresnawati; Saeful Mujab; Anindita, Anindita; Muhamad Husni Mubarok
International Journal of Social Science Vol. 4 No. 1: Juni 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/ijss.v4i1.8001

Abstract

The purpose of this research is to determine the process of spreading Teaching Campus Program innovations and the decision process for accepting (adopting) Teaching Campus Program innovations, especially at stage III. To realize the research objectives, this research uses qualitative research methods with a constructivist paradigm. Through the constructivist paradigm in question, researchers can describe social reality, through direct and detailed observations of Campus Teaching Program participants who utilize digital media naturally and see these activities in real life, creating a construction process by remembering and re-expressing experiences, the ability to compare and make decisions. from the results of interviews, and observations. The research results show that the diffusion process which includes relative, advantages, and compatibility elements strengthens the innovation adoption process. The decision process for accepting (adopting) the Campus Teaching Program III innovation goes through the same adoption stages based on the order of the 5 adoption stages proposed by Rogers, namely knowledge, persuasion, decision, implementation, and confirmation. The adopter category based on how quickly they accept the Campus Teaching Program III innovation is divided into four types, namely: innovators (innovators), early adopters (pioneers), early majority (followers), late majority (late followers).
Co-Authors Achmad Jamil Achmad Jamil Afrida, Zahara Nur Agatha, Donna Amadea Anindita, Anindita Annisa Bella Arsidyanthi Ari Sulistyanto Aviesenna, Muhammad Azhar Irfansyah Citra, Nabila Sisilia Dewi, Nita Komala Doa, Faradila Dwinarko Eldy Haniel Rauan Erita Riski Putri Fadiyah, Najwa Fallah, Anugrah Vanesha Noor Faranisa, Ririn Gupron, Mochamad Alfin Hafhisyah, Salma Hani Astuti Harahap, Hamida Syari Herman, Palma Hurul Jasmine Jodie Pratama Jodie Pratama Leby, Arrasyifah METHA MADONNA Muhamad Husni Mubarok Muhamad Husni Mubarok Muhamad, Pagi Muhammad Syahri Nasaruddin Siregar Nasaruddin Siregar Nasution, Andra Ningrum, Endah Prawesti NITA KOMALA DEWI Nugroho, Febriansyah Satria Dwi Nursyamsi , Sari Endah Nurul Fitria Pamungkas, Safira Dyah Pangestu, Prayoga Bagja Purwanto, Sandy Putri, Erita Riski Rahmawati, Octavia Dwi Ramdhani, Zikri Ratna Puspita REZA PAHLEVI Rina Sovianti Rina Sovianti Ririn Faranisa Risani, Annisa Salimah, Raudhotus Setya, Aprillia Anggi Dara Shabrina Rizkiyani Sidiq, Rangga Maulana SJAFRIZAL, TABRANI - Tabrani Sjahfrizal Tabrani Syafrizal Widodo, Aan Yearsiana, Theresia Yuni Tresnawati Yusriah, Layli Zerlinda Salsabila