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All Journal MAKNA: Jurnal Kajian Komunikasi, Bahasa dan Budaya Jurnal Pariwisata Pesona Khadimul Ummah Journal of Social Dedication IKRA-ITH ABDIMAS Jurnal Ilmu Politik dan Komunikasi Warta Ikatan Sarjana Komunikasi Indonesia Jurnal Abdidas Yumary: Jurnal Pengabdian kepada Masyarakat Jurnal ABDIMAS (Pengabdian kepada Masyarakat) UBJ INTELEKTIVA CENDEKIA : Jurnal Ilmu Pengetahuan International Journal of Social Science Journal Of World Science Jurnal Manajemen Dakwah Jurnal Pengabdian Masyarakat Bidang Sains dan Teknologi Jurnal Pengabdian Masyarakat Bangsa Kultura: Jurnal Ilmu Sosial dan Humaniora Triwikrama: Jurnal Ilmu Sosial Jurnal Komunikasi, Masyarakat Dan Keamanan Jurnal Keamanan Nasional Majority Science Journal Jurnal Pengabdian Sosial Siber Journal of Advanced Multidisciplinary Konsensus: Jurnal Ilmu Pertahanan, Hukum dan Ilmu Komunikasi IPSSJ Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Saeful Mujab
Fakultas Ilmu Komunikasi Universitas Bhayangkara Jakarta Raya
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KONSTRUKSI REALITAS PEMBERITAAN MANUVER POLITIK SURYA PALOH PADA MAJALAH GATRA DAN TEMPO Rina Sovianti; Saeful Mujab; Erita Riski Putri
Makna: Jurnal Kajian Komunikasi, Bahasa, dan Budaya Vol. 9 No. 2 (2021): Makna: Jurnal Kajian Komunikasi, Bahasa dan Budaya
Publisher : Fakultas Komunikasi, Sastra, dan Bahasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33558/makna.v9i2.2838

Abstract

Surya Paloh's political maneuver in Gatra Magazine and Tempo discussed the Surya Paloh maneuver problem that was framed by Gatra and Tempo Magazine. Media and journalists need to be independent and objective in reporting news. However, receiving the latest news about getting the same news but containing several versions of the news. Certain media reported an event with one particular aspect or side of the news. Meanwhile, the media are preaching a different side of the news. The diversity of this version of the news shows that behind the greatness of the journalists in promoting independent and objective aspects, there are still other sides besides interests, ideology, politics, economics, society, culture, religion, and others. In other words, there is still a background of good or weak journalists in reporting something that cannot be separated from the news. Based on this background, it is interesting to discuss the Construction Reality of Surya Paloh's Political Maneuver in Gatra and Tempo Magazine. By using qualitative and descriptive methods, and using Robert N Entman's framing analysis method to analyze data, the results of this study will be valid and interesting.
MENAKAR KUALITAS PELAYANAN BANK SYARIAH TERHADAP KEPUASAN NASABAH (Studi Pada Bank Muamalat Cabang Palangka Raya) Saeful - Mujab
Jurnal Manajemen Dakwah Vol. 10 No. 2 (2022)
Publisher : Program Studi Manajemen Dakwah - Fakultas Dakwah dan Ilmu Komunikasi - UIN Syarif Hidayatullah Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jmd.v10i2.28358

Abstract

ABSTRAK Keberadaan Bank Muamalat Indonesia (BMI) Kantor Cabang (KC) Palangka Raya merupakan wujud partisipasi dan eksistensinya dalam memberikan warna pada dunia perbankan di Kalimantan Tengah, wabil khusus menjadi pelopor perbankan berbasis syariah. Pertanyaannya kemudian adalah, bagaimana kepuasan nasabah terkait kualitas pelayanan yang dipersembahkan oleh BMI KC Palangkar Raya? Pertanyaan tersebut diajukan, karena penelitian ini bertujuan untuk mengetahui lebih jauh kualitas pelayanan bank syariah dalam hal ini BMI KC Palangka Raya terhadap kepuasan nasabah. Jenis penelitian yang digunakan adalah penelitian deskriptif, dengan pendekatan kualitatif. Objek dalam penelitian ini adalah BMI KC Palangka Raya. Sedangkan subjeknya adalah nasabah BMI KC Palangka Raya. Hasil penelitian ini menunjukan bahwa kualitas pelayanan BMI KC Palangka Raya sudah cukup memuaskan bagi para nasabah di satu sisi, namun di sisi lain terdapat beberapa faktor yang memberikan kepuasan para nasabah. Hal tersebut terkait jaringan ATM yang kurang banyak dan sering offline, serta jumlah kantor unit yang perlu ditambahkan.Kata Kunci : Kualitas; kepuasan; nasabah; pelayananABSTRACT The existence of Bank Muamalat Indonesia (BMI) Palangka Raya Branch Office is a form of participation and existence in giving color to the banking world in Central Kalimantan, specifically being a pioneer in sharia-based banking. The question then is, how is customer satisfaction related to the quality of service offered by BMI KC Palangka Raya? The question was asked because this study aims to find out more about the service quality of Islamic banks in this case BMI KC Palangka Raya on customer satisfaction. The type of research used is descriptive research, with a qualitative approach. The object of this research is BMI KC Palangka Raya. While the subject is BMI KC Palangka Raya customers. The results of this study indicate that the service quality of BMI KC Palangka Raya is quite satisfactory for customers on the one hand, but on the other hand, several factors provide customer satisfaction. This is related to the lack of ATM networks and often offline, as well as the number of office units that need to be added.Keywords : Customer; quality; satisfaction; service
Co-Authors Abellia Nathany Achmad Jamil Afrida, Zahara Nur Anindita, Anindita Annisa Bella Arsidyanthi Ari Sulistyanto Arrasyifah Leby Aviesenna, Muhammad Azhar Irfansyah Bintang, Ronald Ef Janes Citra, Nabila Sisilia Dewi, Nita Komala Doa, Faradila Dwinarko Eldy Haniel Rauan Endah Prawesti Ningrum Erita Riski Putri Fadiyah, Najwa Fallah, Anugrah Vanesha Noor Faranisa, Ririn Gupron, Mochamad Alfin Hani Astuti Harahap, Hamida Syari Herman, Palma Hurul Jasmine Jodie Pratama Jodie Pratama Kusumawati, Nabila Dwi Leby, Arrasyifah Magdalena, Nurindah Tri METHA MADONNA Muhamad Husni Mubarok Muhamad Husni Mubarok Muhamad, Pagi Muhammad Syahri Nabila, Asifa Nasaruddin Siregar Nasaruddin Siregar Nasution, Andra NITA KOMALA DEWI Nugroho, Febriansyah Satria Dwi Nursyamsi , Sari Endah Nurul Fitria Pamungkas, Safira Dyah Pangestu, Prayoga Bagja Purwanto, Sandy Putri Aulia Febriyanti Putri, Erita Riski Rahmawati, Nabila Rahmawati, Octavia Dwi Ramdhani, Zikri Ratna Puspita REZA PAHLEVI Rifki, Aimar Rina Sovianti Ririn Faranisa Risani, Annisa Salsabila, Safirra Indra Saragih, Ilham Bintang Shabrina Rizkiyani Sidiq, Rangga Maulana Silvania Aldian Cahyani Simangunsong, Martin Maikel Alfredo SJAFRIZAL, TABRANI - Syafaat Ariski Syafiqoh Syaqurani Tabrani Sjahfrizal Tabrani Syafrizal Trihandiva, Ravi Nugraha Widodo, Aan Yearsiana, Theresia Yuni Tresnawati Yusriah, Layli Zara Zettira Rizal Zerlinda Salsabila