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A Ifayani Haanurat
Pascasarjana Universitas Muhammadiyah Makassar
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Investor Trust in Securities Depository Institutions: A Phenomenological Literature Review in Emerging Capital Markets Budi Mawan Aris; Husnaeda; Irpan; Muchriana Muchran; A. Ifayani Haanurat
JEKAMI Journal of Accounting Vol. 6 No. 1 (2026): January 2026
Publisher : Pustaka Digital Indonesia

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Abstract

This study aims to systematically examine and synthesize existing literature on investor trust in depository institutions within capital markets. Employing a qualitative literature review approach, this research integrates findings from prior empirical and conceptual studies to identify key determinants, theoretical perspectives, and emerging patterns related to trust formation. The analysis focuses on how investors perceive the role of depository institutions in ensuring the security, transparency, and reliability of securities ownership and transaction settlement systems. The results indicate that investor trust is primarily shaped by service quality, institutional reputation, system reliability, information transparency, and regulatory support. In particular, technological stability, secure electronic depository systems, and timely settlement processes significantly enhance investor confidence. Furthermore, trust is conceptualized as a multidimensional construct encompassing perceived security, legal certainty, and confidence in institutional integrity and professionalism. The findings also highlight that positive user experience and consistent system performance strengthen long-term trust, while system failures and lack of transparency may erode investor confidence. This study underscores the strategic role of depository institutions as a critical infrastructure in maintaining market integrity and fostering investor participation. By consolidating fragmented literature, this review contributes to the development of a comprehensive understanding of trust in capital market institutions and provides implications for policymakers and practitioners in improving service quality, regulatory frameworks, and technological resilience to sustain investor trust and market stability.
Co-Authors Abdul Khaliq Achmadi Achmadi Achmadi Achmadi Adinda Syalsyabilla Aidha Vedianty Alam Tauhid Syukur, Alam Tauhid Alda, Alda Andi Mappatompo Andi Mappatompo Badawi Andi Nila Sari Andi Rustam Arman Arman Arni Arni Arsal, Muryani Arsyad Arsyad Asri Jaya Asrijal Bintang Awaliah, Eni Versary Budi Mawan Aris Choiriah Muslimah Nurdin Choirudin, Choirudin Dhakal, Amrit Fakhira Irwan Fuadah Johari, Fuadah Harfina Handayani Husnaeda Ipahriani Rahman Irpan Ismail Badollahi Ismi Aulia Rahma Ramly J, Jusriadi Jam’an, Andi Kadriati Hasyim Karsinah Sidi Mardin Mardin Mardin, Mardin Marsyad Alganawi Salam Muchriana Muchran Muh. Saharulla Muhammad Syaiful Muhammad Syaiful Muin, Rahmawati Muryani Arsal Musdalifa Musdalifa Musdalifa Musdalifa Nasrullah Nasrullah Nasrullah Nasrullah Nur Yanti, Nur Nurlina Nurlina Nurlina Nurlina Nursaid Nur’aeni Nur’aeni Pratiwi, Nurul Rezky Putri, Aisyah Aulia Rahim, Hainnuraqma Binti Rahman, Anisur Rani Darmayanti Razak, Linda Arisanty Rd. Heri Solehudin Risaldi, Muh Rony Kusmaladi Rusni Hasni Rustam, Andi Safri Haliding Sahay Amrita Tollentino Saiful Bakhri Salam, Marsyad Alganawi Saputri, Ananda Suarni, Agusdiwana Syafaruddin Syafaruddin Syafaruddin Syafaruddin Tollentino, Sahay Amrita Totok Hendarto Wahyudin Rahman Warda Warda Yusra Putri