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All Journal Management Studies and Entrepreneurship Journal (MSEJ) Jurnal Ilmiah Manajemen Kesatuan Journal La Bisecoman International Journal of Social Science Pusaka : Journal of Tourism, Hospitality, Travel and Business Event SABAJAYA Jurnal Pengabdian Kepada Masyarakat Jurnal Bisnis dan Manajemen West Science West Science Interdisciplinary Studies West Science Interdisciplinary Studies NHI Hospitality International Journal Jurnal Kepariwisataan: Destinasi, Hospitalitas dan Perjalanan Barista : Jurnal Kajian Bahasa dan Pariwisata Maneggio
ER. UMMI KALSUM
Politeknik Pariwisata NHI Bandung
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Medicine & Pharmacology Public Health Social Sciences Other

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Analysis of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability of Hospitality Employees in West Java Kalsum, ER Ummi; Budiman Djatisara, Ronny Regawa; Novitasari, Salwa Aulia
West Science Interdisciplinary Studies Vol. 3 No. 03 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i03.1778

Abstract

The adaptability of employees in the hospitality industry is crucial for maintaining service quality and operational efficiency in an evolving market. This study examines the impact of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability among hospitality employees in West Java using a quantitative approach, with data collected from 150 hospitality employees through a Likert scale (1-5) questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that Continuous Learning Culture has the strongest influence on Adaptability, followed by Upskilling and Reskilling, suggesting that fostering a continuous learning culture within organizations significantly enhances employees’ ability to adapt to changes, while Reskilling, though still impactful, plays a comparatively smaller role. This study contributes to the literature by demonstrating that sustained learning engagement is a stronger predictor of adaptability than isolated training initiatives and provides managerial recommendations for developing structured learning environments to improve workforce agility in the hospitality sector. 
Analysis of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability of Hospitality Employees in West Java Kalsum, ER Ummi; Budiman Djatisara, Ronny Regawa; Novitasari, Salwa Aulia
West Science Interdisciplinary Studies Vol. 3 No. 03 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i03.1778

Abstract

The adaptability of employees in the hospitality industry is crucial for maintaining service quality and operational efficiency in an evolving market. This study examines the impact of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability among hospitality employees in West Java using a quantitative approach, with data collected from 150 hospitality employees through a Likert scale (1-5) questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that Continuous Learning Culture has the strongest influence on Adaptability, followed by Upskilling and Reskilling, suggesting that fostering a continuous learning culture within organizations significantly enhances employees’ ability to adapt to changes, while Reskilling, though still impactful, plays a comparatively smaller role. This study contributes to the literature by demonstrating that sustained learning engagement is a stronger predictor of adaptability than isolated training initiatives and provides managerial recommendations for developing structured learning environments to improve workforce agility in the hospitality sector. 
Bibliometric Exploration of Human Resource Innovation in the Tourism Industry Kalsum, ER Ummi; Pramesworo, Ignatius Septo; Yuli, Sri Budi Cantika; Sedyastuti, Kristina; Mursalin, Adi
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3172

Abstract

This study explores innovation in Human Resource Management (HRM) in the tourism industry through bibliometric analysis. Using 70 relevant articles published between 2020 and 2024 from the Scopus database, this study uses bibliometric techniques such as simple count statistics, citation analysis, co-citation, bibliographic coupling, and network analysis. Findings reveal that human resource innovation plays a vital role in enhancing service quality, employee productivity, and organizational effectiveness in tourism. Key innovations include the use of artificial intelligence, video interviews, virtual and augmented reality in recruitment and training, and digital performance management systems. These tools significantly improve human resource efficiency and responsiveness. Moreover, green human resource practices and innovative employee welfare programs contribute to environmental performance and staff well-being. The study also emphasizes the need for continuous theoretical development to support sustainable human resource innovation. Future research should explore the integration of decision support systems, business analytics, and automation into human resource management, as well as their impact on employee satisfaction and organizational outcomes. Additionally, studies on green human resource management and inclusive policies can provide further insights into fostering a productive and sustainable work environment in tourism. This research provides a foundational understanding of current trends and offers guidance for further advancement in human resource innovation within the tourism industry.
Toward a Sustainable Rural Tourism Workforce: Current Trends and Future Prospects in Indonesia Kalsum, ER. Ummi; Abdullah, Dahlan; Widjaja, Herry Rachmat
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.477

Abstract

This study explores the evolving dynamics of Indonesia’s rural tourism workforce, emphasizing its role in regional development and the challenges it faces. As rural tourism grows, driven by unique cultural and natural assets, it creates employment but also exposes workforce limitations, including low digital literacy, seasonal jobs, and skill gaps. The study aims to understand how demographic factors such as age, gender, education, and skills shape the workforce and influence its adaptability. Using a qualitative descriptive approach supported by secondary data analysis, this paper examines trends in workforce composition and the impact of digital transformation on rural employment. Findings indicate a growing demand for digital competencies, yet rural areas often lack training access and strategic workforce development. Challenges like job insecurity and limited career pathways further hinder sustainable growth. The study highlights the need for targeted interventions through human resource development, emphasizing collaboration between government, educational institutions, and industry. It concludes by recommending strategic training programs, strengthened academia-industry partnerships, and policy support to ensure workforce resilience and competitiveness. This research contributes to the discourse on sustainable tourism by offering insights into workforce readiness, serving as a roadmap for strengthening Indonesia’s rural tourism sector.
Co-Authors Agung Sutrisno Ahmad Muktamar B Bambang Sapto Utomo Budiman Djatisara, Ronny Regawa Daeng Noerdjamal Dahlan Abdullah Djauhar Arifin Erlin Dolphina Faisal Faisal Haryadi Darmawan Herry Rachmat Widjaja Ignatius Septo Pramesworo Iswanto Iswanto Lola Malihah Marsianus Raga Marwani, Iga Safa Muhammad Subhan Iswahyudi Mursalin, Adi Noerdjmal, Daeng Novitasari, Salwa Aulia Nur Faliza Nurjannah Nurjannah Otong Karyono Prasetya, Yanto Budi Sedyastuti, Kristina Sri Budi Cantika Yuli Sukaarnawa, I Gusti Made Sukmadi Sukmadi Violetha Simatupang Violetta Simatupang Wanti, Wanti Arum Widarman, Agung Wisnu Bawa Tarunajaya