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Analysis of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability of Hospitality Employees in West Java Kalsum, ER Ummi; Budiman Djatisara, Ronny Regawa; Novitasari, Salwa Aulia
West Science Interdisciplinary Studies Vol. 3 No. 03 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i03.1778

The adaptability of employees in the hospitality industry is crucial for maintaining service quality and operational efficiency in an evolving market. This study examines the impact of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability among hospitality employees in West Java using a quantitative approach, with data collected from 150 hospitality employees through a Likert scale (1-5) questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that Continuous Learning Culture has the strongest influence on Adaptability, followed by Upskilling and Reskilling, suggesting that fostering a continuous learning culture within organizations significantly enhances employees’ ability to adapt to changes, while Reskilling, though still impactful, plays a comparatively smaller role. This study contributes to the literature by demonstrating that sustained learning engagement is a stronger predictor of adaptability than isolated training initiatives and provides managerial recommendations for developing structured learning environments to improve workforce agility in the hospitality sector.

Analysis of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability of Hospitality Employees in West Java Kalsum, ER Ummi; Budiman Djatisara, Ronny Regawa; Novitasari, Salwa Aulia
West Science Interdisciplinary Studies Vol. 3 No. 03 (2025): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v3i03.1778

The adaptability of employees in the hospitality industry is crucial for maintaining service quality and operational efficiency in an evolving market. This study examines the impact of Reskilling, Upskilling, and Continuous Learning Culture on Adaptability among hospitality employees in West Java using a quantitative approach, with data collected from 150 hospitality employees through a Likert scale (1-5) questionnaire and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS 3). The results indicate that Continuous Learning Culture has the strongest influence on Adaptability, followed by Upskilling and Reskilling, suggesting that fostering a continuous learning culture within organizations significantly enhances employees’ ability to adapt to changes, while Reskilling, though still impactful, plays a comparatively smaller role. This study contributes to the literature by demonstrating that sustained learning engagement is a stronger predictor of adaptability than isolated training initiatives and provides managerial recommendations for developing structured learning environments to improve workforce agility in the hospitality sector.

Toward a Sustainable Rural Tourism Workforce: Current Trends and Future Prospects in Indonesia Kalsum, ER. Ummi; Abdullah, Dahlan; Widjaja, Herry Rachmat
Pusaka : Journal of Tourism, Hospitality, Travel and Business Event Vol. 7 No. 2 (2025): August-December
Publisher : Politeknik Pariwisata Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33649/pusaka.v6i2.477

This study explores the evolving dynamics of Indonesia’s rural tourism workforce, emphasizing its role in regional development and the challenges it faces. As rural tourism grows, driven by unique cultural and natural assets, it creates employment but also exposes workforce limitations, including low digital literacy, seasonal jobs, and skill gaps. The study aims to understand how demographic factors such as age, gender, education, and skills shape the workforce and influence its adaptability. Using a qualitative descriptive approach supported by secondary data analysis, this paper examines trends in workforce composition and the impact of digital transformation on rural employment. Findings indicate a growing demand for digital competencies, yet rural areas often lack training access and strategic workforce development. Challenges like job insecurity and limited career pathways further hinder sustainable growth. The study highlights the need for targeted interventions through human resource development, emphasizing collaboration between government, educational institutions, and industry. It concludes by recommending strategic training programs, strengthened academia-industry partnerships, and policy support to ensure workforce resilience and competitiveness. This research contributes to the discourse on sustainable tourism by offering insights into workforce readiness, serving as a roadmap for strengthening Indonesia’s rural tourism sector.

Bibliometric Exploration of Human Resource Innovation in the Tourism Industry ER Ummi Kalsum; Ignatius Septo Pramesworo; Sri Budi Cantika Yuli; Kristina Sedyastuti; Adi Mursalin
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 4 (2025): JIMKES Edisi Juli 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i4.3172

This study explores innovation in Human Resource Management (HRM) in the tourism industry through bibliometric analysis. Using 70 relevant articles published between 2020 and 2024 from the Scopus database, this study uses bibliometric techniques such as simple count statistics, citation analysis, co-citation, bibliographic coupling, and network analysis. Findings reveal that human resource innovation plays a vital role in enhancing service quality, employee productivity, and organizational effectiveness in tourism. Key innovations include the use of artificial intelligence, video interviews, virtual and augmented reality in recruitment and training, and digital performance management systems. These tools significantly improve human resource efficiency and responsiveness. Moreover, green human resource practices and innovative employee welfare programs contribute to environmental performance and staff well-being. The study also emphasizes the need for continuous theoretical development to support sustainable human resource innovation. Future research should explore the integration of decision support systems, business analytics, and automation into human resource management, as well as their impact on employee satisfaction and organizational outcomes. Additionally, studies on green human resource management and inclusive policies can provide further insights into fostering a productive and sustainable work environment in tourism. This research provides a foundational understanding of current trends and offers guidance for further advancement in human resource innovation within the tourism industry.

The Effect of Transformational Leadership on Organizational Culture Change: A Case Study of the Manufacturing Industry ER Ummi Kalsum; Agung Sutrisno; Agung Widarman; Muhammad Subhan Iswahyudi
Maneggio Vol. 1 No. 5 (2024): Maneggio-Oct
Publisher : PT. Anagata Sembagi Education

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62872/0yrv4752

This study aims to analyze the influence of transformational leadership on organizational culture changes in the manufacturing industry. The phenomenon behind this research is the challenges faced by the manufacturing industry in adapting to the dynamics of the business environment, such as technological developments, global competition, and demands for increased innovation and efficiency. Many manufacturing companies have difficulty adapting due to rigid organizational cultures and employee resistance to change. Transformational leadership is seen as an approach that is able to overcome these obstacles by encouraging adaptive, innovative, and performance-oriented cultural change through empowerment, motivation, and effective communication. This study uses a quantitative method with survey techniques as a data collection tool. A total of 121 respondents, consisting of employees in the manufacturing sector, were selected using the purposive sampling technique. The research instrument is in the form of a closed questionnaire with a five-point Likert scale. The data obtained were analyzed using SPSS version 25 software to conduct validity, reliability, and multiple linear regression tests to test the relationship and influence between transformational leadership and organizational culture change. The results of the study show that transformational leadership has a significant influence in creating a more adaptive, innovative, and performance-oriented organizational culture. Factors such as effective communication, employee engagement, and an appreciation for creativity were found to be important elements in supporting such change. These findings suggest that the application of transformational leadership is particularly relevant in the dynamic manufacturing industry, especially in the face of market challenges and changing business environments. Leaders in this industry are expected to adopt transformational leadership to build a more responsive and productive organizational culture.

Job Satisfaction as a Mediator between Humanistic Employee Management and Service Quality in the Hotel Industry Kalsum, ER Ummi; Rahmawati, Rahmawati; Afriza, Lia; Isma, Andika
Journal of Economic Education and Entrepreneurship Studies Vol. 7 No. 1 (2026)
Publisher : Department of Economics Education, Faculty of Economics, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62794/je3s.v7i1.188

This study examines the effect of humanistic employee management on service quality through job satisfaction in the Rooms Division of four-star hotels in Greater Bandung. In the hospitality industry, service quality depends not only on operational efficiency but also on how employees are managed and supported. Using a quantitative approach, survey data were collected from Rooms Division employees and analyzed with Structural Equation Modeling (SEM) to test the direct and indirect relationships among the variables. The results show that humanistic employee management has a significant positive effect on both job satisfaction and service quality. Job satisfaction also significantly influences service quality and partially mediates the relationship between humanistic employee management and service quality. These findings indicate that employee-centered management practices contribute to better employee attitudes and more consistent service performance. The study highlights the importance of humanistic management in high-contact hotel operations, particularly in Front Office and Housekeeping, where employee well-being and service delivery are closely interconnected.

Kompetensi ASN Pariwisata dan Pengembangan Pelatihan Berbasis Kompetensi Afriza, Lia; Kalsum, Er Ummi; Danurdara, Ananta Budhi
Manajemen dan Pariwisata Vol. 5 No. 1 (2026): April 2026
Publisher : Sekolah Tinggi Ilmu Ekonomi Pariwisata Yapari (STIEPAR YAPARI) Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32659/jmp.v5i1.605

This study aims to analyze the competency level of public servants (ASN) in the tourism sector, identify the root causes of competency gaps, and formulate an appropriate Competency-Based Training (CBT) model aligned with regional tourism development needs. The problem arises from non-competency-based job rotation, the absence of substantive tourism training, low digital literacy, and the lack of technical institutional standards within tourism offices. This research employs a qualitative method through field observation, in-depth interviews with non-managerial and non-functional tourism staff, and literature review of relevant regulations, including the Ministry of Administrative Reform (PermenPANRB) regulations from 2020–2023, the ASN Competency Dictionary (2022), and national tourism development policies. The findings reveal that ASN competencies remain weak across the five core pillars of tourism: (1) destination management, due to limited understanding of planning and standardization; (2) tourism marketing, reflected in the lack of digital promotion and branding skills; (3) institutional governance, characterized by minimal coordination and the absence of operational SOPs; (4) tourism human resource development, where ASN are not yet capable of providing substantive guidance to tourism actors; and (5) the tourism industry, marked by insufficient knowledge of industry structure and value chains. These competency gaps are primarily caused by non-merit job rotation practices, the absence of technical tourism training for implementing staff, inadequate institutional support, and the rapid evolution of the tourism sector that surpasses the rate of competency development among ASN. Based on these findings, this study recommends the adoption of a Competency-Based Training (CBT) model that includes modules on destination management, digital tourism marketing, institutional governance, tourism human resource development, tourism industry understanding, and digital literacy using data and geographic applications. The proposed CBT model is designed based on actual job requirements and competency gap analysis to ensure measurable, sustainable improvement of ASN capabilities. Implementing CBT is essential to developing professional, adaptive public servants capable of meeting the increasingly complex demands of the tourism sector.

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