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All Journal JURNAL MANAJEMEN TRANSPORTASI & LOGISTIK Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Dinasti International Journal of Management Science Dinasti International Journal of Education Management and Social Science Jurnal Ilmiah Manajemen Kesatuan Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) Jurnal Pengabdian dan Kewirausahaan Jurnal Abdi Masyarakat Saburai (JAMS) Jurnal Ilmu Ekonomi Manajemen dan Akuntansi Journal of Social Research Jurnal Locus Penelitian dan Pengabdian Jurnal Manajemen Bisnis Transportasi dan Logistik JURNAL ABDIMAS TRANSPORTASI & LOGISTIK Jurnal Sistem Transportasi & Logistik
Marthaleina Ruminda Sitorus
Institut Transportasi Dan Logistik Trisakti
Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Public Health Social Sciences Transportation Other

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Faktor-Faktor yang Mempengaruhi Kepuasan Penumpang Bandar Udara Internasional Sitorus, Marthaleina Ruminda; Sitanggang, Rohana; Sodikin, Alit; Haekal, Mohammad Daffa
Jurnal Locus Penelitian dan Pengabdian Vol. 4 No. 9 (2025): : JURNAL LOCUS: Penelitian dan Pengabdian
Publisher : Riviera Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58344/locus.v4i9.4766

Abstract

Bandar udara internasional berperan sebagai gerbang utama suatu negara, di mana kepuasan penumpang menjadi indikator kunci kesuksesan operasionalnya. Di Indonesia, khususnya di Pulau Jawa yang memiliki lalu lintas udara yang padat, tuntutan terhadap kenyamanan dan kualitas layanan bandara semakin meningkat. Namun, masih sering ditemui keluhan dari penumpang terkait fasilitas ruang tunggu yang kurang memadai, seperti kapasitas kursi yang terbatas dan kualitas layanan petugas yang belum optimal. Kondisi ini berpotensi menurunkan tingkat kepuasan penumpang dan memengaruhi citra bandara secara keseluruhan. Oleh karena itu, penelitian ini dilakukan untuk menganalisis pengaruh fasilitas ruang tunggu dan kualitas layanan terhadap kepuasan penumpang di salah satu bandara internasional di Pulau Jawa. Penelitian ini bertujuan untuk mengetahui adanya pengaruh fasilitas ruang tunggu terhadap kepuasan penumpang di salah satu bandara internasional di pulau Jawa. Metode yang digunakan dalam penelitian ini adalah metode kuantitatif. Data primer diperoleh dengan menyebar kuesioner. Sampel diperoleh melalui metode non-probability sampling sebanyak 100 responden. Teknik analisis data yang digunakan adalah analisis regresi linier berganda dengan bantuan software SPSS. Hasil penelitian ini menunjukan bahwa adanya pengaruh positif dan signifikan dari variabel fasilitas ruang tunggu terhadap kepuasan penumpang. Pada variabel kualitas layanan menunjukan pengaruh positif dan signifikan terhadap kepuasan penumpang. Variabel fasilitas ruang tunggu  dan kualitas layanan secara bersama-sama berpengaruh positif dan signifikan terhadap kepuasan penumpang. Implikasi pada penelitian adalah pengelola bandara internasional perlu meningkatkan jumlah kapasitas kursi agar dapat menampung lebih banyak penumpang. Monitoring dan evaluasi terhadap petugasnya sebaiknya lebih ditingkatkan untuk memenuhi kepuasan penumpang.
PENENTUAN SISTEM ANTRIAN KENDARAAN UNTUK MENENTUKAN EFEKTIVITAS JUMLAH GARDU PADA GERBANG TOL PT. JASA MARGA (PERSERO) TBK (STUDI KASUS GERBANG TOL CIBUBUR1) Suryobuwono, Abdullah Ade; R, Marthaleina; Lestari, Putri; Mahersa, Raka Putra; Musyaffa, Arya Yudhistira
Jurnal Sistem Transportasi & Logistik Vol. 1 No. 1 (2021): Agustus
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/jstl.v1i1.631

Abstract

The aims of this study are: (1) To determine the queuing system at the Cibubur 1 toll gate; (2) to determine the effectiveness of the toll booth queues available at the Cibubur 1 toll gate; and (3) to find out the strategy for improving the service of the toll booth at the Cibubur toll gate1. The data used is secondary data obtained from PT. JASA MARGA (Persero) Tbk. In this study, the queuing system method is used, the data used is from August - October 2019, the time period is divided into 3 time zones each day which includes morning (06.00-10.59), afternoon (11.00-15.59) and afternoon (16.00-5.00pm). 20.59), and each time zone is calculated every 5 hours. The results of this study indicate that the highest average arrival rate is in August reaching 9,847 vehicles, while the highest average vehicle hourly rate occurs in the afternoon, namely at 16.00-20.59 in August - October. In improving the service strategy, the research results can be applied as follows, making arrangements for the composition of traffic, improving the road network, regulating drivers and developing infrastructure services. 
Sosialisasi Lima Perilaku Berisiko Dalam Berkendara di SMA/SMK Jakarta dan Bekasi Fitrina, Rehani; Ruminda, Marthaleina; Firdaus, Muhamad Iqbal; Widiyantoe, Prima
Jurnal Abdimas Transportasi & Logistik Vol. 5 No. 1 (2025): April
Publisher : Institut Transportasi dan Logistik Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54324/j.atl.v5i1.2385

Abstract

Awareness of motorcycle driving safety entails monitoring your own and other drivers' conditions in traffic. Counseling and socialization of five motorcycle riding behaviors is needed to promote safety. The implementation of this socialization was in 3 (three) schools with different locations. The socialization method uses soft skills and hard skills methods, namely providing theory and tutorials, independent practice, discussion and question-and-answer. The activity was carried out for 3 (three) days, so that the total was 24 hours. The findings of this service activity show an increase in understanding and awareness of the importance of applying theory and tutorials in driving. The increase is known based on the results of the pre-test and post-test of participants. The implementation of this community service program is expected to reduce the rate of accidents in driving. In addition, students can volunteer and conduct education regularly and continuously in each generation.
Pemberdayaan Siswa SMKN 50 Jakarta Timur dalam Optimalisasi Pemasaran Buku Saku BEST melalui Pelatihan dan Pendampingan Content Social Media Marketing Indriyati, Indriyati; Keke, Yulianti; Marthaleina, Marthaleina
JURNAL ABDI MASYARAKAT SABURAI Vol 6, No 02 (2025): JURNAL ABDI MASYARAKAT SABURAI
Publisher : Universitas Sang Bumi Ruwa Jurai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24967/jams.v6i02.4587

Abstract

Program Pemberdayaan Kemitraan Masyarakat (PKM) ini bertujuan meningkatkan kemampuan siswa SMKN 50 Jakarta Timur dalam mengoptimalkan pemasaran Buku Saku BEST (Belajar Etika, Smart, dan Tertib) melalui pelatihan Content Social Media Marketing. Rendahnya literasi digital dan keterampilan promosi menjadi masalah utama yang dihadapi siswa jurusan Digital kelas XI. Kegiatan dilaksanakan melalui tahap sosialisasi, pelatihan pembuatan konten digital teks, visual, video, pendampingan pengelolaan media sosial, serta evaluasi pre-test dan post-test terhadap 30 siswa. Analisis dilakukan secara deskriptif untuk mengukur peningkatan pemahaman tentang jenis konten promosi digital. Hasil menunjukkan peningkatan kemampuan siswa dalam memahami tiga jenis konten promosi digital. Pada pre-test, hanya 19,35% siswa menjawab benar dan 38,71% tidak relevan, sedangkan pada post-test, jawaban benar meningkat menjadi 20% dan tidak relevan menurun menjadi 26,67%. Praktiknya, siswa menghasilkan 5 konten promosi kreatif di Instagram dan TikTok dengan jangkauan lebih dari 1.000 audiens. Pelatihan berbasis praktik terbukti efektif meningkatkan literasi digital dan kemampuan promosi siswa SMK. Meski peningkatan jawaban benar masih kecil, terjadi perubahan signifikan dalam kualitas pemahaman dan kreativitas siswa terhadap pemasaran digital.
The Influence Intervening of Trust on Purchase Intention with the Moderating Effect of Gender Ruminda, Marthaleina; Yuliantini, Yuliantini; Keke, Yulianti; Indriyati, Indriyati; Yulihapsari, Ika Utami
Jurnal Ilmiah Manajemen Kesatuan Vol. 13 No. 6 (2025): JIMKES Edisi November 2025
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v13i6.3989

Abstract

High-quality information and services are expected to increase customer confidence in the online market. Customer trust is expected to increase customer buying interest, regardless of gender. This study aims to investigate the increase in consumer buying interest through trust as an intervening variable and gender as a moderation variable. The population in this study is online market customers. Meanwhile, the research sample amounted to 306 customers located in the Jakarta area. This study uses a quantitative descriptive method. Validity tests and reliability tests are carried out to find out that the indicators used meet the research requirements. Next, a research model test was carried out. The data analysis techniques used include path analysis and Structural Equation Modeling (SEM). Test the model using SmartPLS 4 software. The study found that high-quality information and services significantly increased customer buying interest. The results of the direct hypothesis test and the hypothesis test were not directly accepted, except for the indirect hypothesis test regarding the indirect influence of confidence on buying interest moderated by gender variables. Further research is expected to develop similar research variables and indicators so that it can strengthen the results of this research.
Blockchain Technology’s Impact on Port Logistic Operational Enhancement at Pontianak Port Tigor Franky Devano Sianturi; Sundring Panca Djati; Marthaleina Ruminda; Librita Arifiani
Dinasti International Journal of Education Management And Social Science Vol. 5 No. 6 (2024): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v5i6.3030

Abstract

This study investigates the impact of blockchain technology on port logistics operations at Pontianak Port, West Kalimantan, Indonesia. Despite recent infrastructure developments, such as the Kijing Terminal, the port faces significant operational challenges, including inadequate traceability, incomplete real-time cargo information, and a lack of transparency. These issues lead to inefficiencies and mistrust among stakeholders, negatively impacting the port's reliability, operational effectiveness, and customer satisfaction. The research employs a structured quantitative design, surveying 110 participants involved in port operations, to examine the influence of traceability, transparency, and transaction efficiency on blockchain technology adoption and subsequent service quality improvements. Data analysis using SmartPLS 4.0 software confirms that enhanced traceability, transparency, and efficient transaction processes significantly impact the adoption of blockchain technology, which in turn significantly improves service quality. The study highlights the potential of blockchain to address these deficiencies and suggests future research to explore broader samples, additional influencing factors, and longitudinal studies.  
The Mediating Role of Online Tracking in the Relationship Between Delivery Timeliness and Customer Satisfaction in E-Commerce Sirait, David Pandapotan; Sitorus, Marthaleina Ruminda; Lermatan, Esterlinus Edwin; Pratiwi, Sekar Widyastuti; Parlindungan, Purbanuara
Dinasti International Journal of Management Science Vol. 7 No. 3 (2026): Dinasti International Journal of Management Science (January - February 2026)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i3.6239

Abstract

This study aims to analyze the determinants of customer satisfaction in the e-commerce landscape by examining the roles of timeliness of delivery and online tracking. In a competitive market, customer satisfaction has become a crucial indicator of success, where logistics and supply chain management play a central role. This research proposes and tests a mediation model where online tracking is hypothesized to mediate the relationship between timeliness of delivery and customer satisfaction for Shopee Indonesia users. Using a quantitative approach, data were collected through a survey of 150 Shopee consumers in Indonesia and analyzed using Partial Least Squares - Structural Equation Modeling (PLS-SEM). The results confirm that all four proposed hypotheses were accepted. The findings indicate a significant positive influence of timeliness of delivery on both online tracking and customer satisfaction. Online tracking also has a strong positive effect on customer satisfaction. Crucially, the study validates that online tracking acts as a significant mediator in the relationship between timeliness of delivery and customer satisfaction. These findings imply that e-commerce platforms must prioritize both the reliability of delivery and the transparency of the tracking process to enhance overall customer satisfaction.
Co-Authors Aang Gunawan Aang Gunawan, Aang Abdul Gani Kamaludin Agusinta, Lira Angelica, Irene Arifiani, Librita Astria, Nathania Devi Ratnasari Dian Ardyahiya Ekawati Dian Lieska Ocviany Eka Sukmawati Euis Saribanon, Euis Fachrurozy, Rayhan Adzikra Fadillah, Ridho Rizky Fernanda Audi Fakhri Firdaus, Muhamad Iqbal Fitrina, Rehani Francis Tantri Francis Tantri, Francis Franky Devano Sianturi, Tigor Fransisco Lambert Ghafar, Abdul Haekal, Mohammad Daffa Ika Utami Yulihapsari Indarno Sugeng Rahardjo Indriyati Indriyati Indriyati Juliater Simamarta Kharisma, Alvian Farisqi Dwi Kusno Wibowo Latifah, Alfi Lermatan, Esterlinus Edwin Librita Arifiani Lut Mafrudo Mahardhika Andiansyah Mahersa, Raka Putra Masjraul Hidayat Muhammad Thamrin Mustika Sari Musyaffa, Arya Yudhistira Nurul Hidayati Panca Djati, Sundring Prasadja Ricardianto Pratiwi, Sekar Widyastuti Purbanuara Parlindungan Sitorus Purwoko, Harry Putri Lestari, Putri Salsa Bila, Nurul Aulia Sarfilianty Anggiani, Sarfilianty Siska Amonalisa Silalahi Sitanggang, Rohana Sitanggang, Rohana Sodikin, Alit Sugiyanto - Sugiyanto Sugiyanto Sundring Panca Djati Suryobuwono, Abdullah Ade Tarina, Fransiska Tedy Herdian Tigor Franky Devano Sianturi Widiyantoe, Prima YAYUK DWI INDRIANI Yosi Pahala Yulianti Keke Yulianti Keke Yuliantini Yuliantini