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All Journal HAYATI Journal of Biosciences Farmaka Pharmaciana: Jurnal Kefarmasian Plasma - Jurnal Kesehatan Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat Indonesian Journal of Pharmaceutical Science and Technology Jurnal Farmasi Klinik Indonesia Pharmauho: Jurnal Farmasi, Sains, dan Kesehatan The Indonesian Biomedical Journal Molecular and Cellular Biomedical Sciences (MCBS) Pharmacology and Clinical Pharmacy Research JSFK (Jurnal Sains Farmasi & Klinis) FITOFARMAKA: Jurnal Ilmiah Farmasi Majalah Farmasetika Jurnal Ilmiah Farmako Bahari Indonesian Journal of Biological Pharmacy Medical Sains : Jurnal Ilmiah Kefarmasian Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Medical Sains : Jurnal Ilmiah Kefarmasian Journal of Tropical Pharmacy and Chemistry
Tina Rostinawati
Departemen Biologi Farmasi, Fakultas Farmasi, Universitas Padjadjaran, Sumedang
Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Dentistry Earth & Planetary Sciences Economics, Econometrics & Finance Engineering Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Veterinary

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Journal : Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan

 1 
Analisis Persepsi Masyarakat terhadap Peran dan Kualitas Apoteker pada Layanan Kefarmasian di Rumah Sakit X Kota Bandung Annisa Khalilah; Tina Rostinawati
An-Najat Vol. 3 No. 1 (2025): An-Najat: Jurnal Ilmu Farmasi dan Kesehatan
Publisher : STIKes Ibnu Sina Ajibarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59841/an-najat.v3i1.2360

Abstract

Public perceptions regarding the role and quality of pharmacists can show how patients view the services provided and are used to evaluate the quality of services from the patient's perspective. Pharmaceutical services are currently based on patient-oriented where the relationship between pharmacists and patients greatly influences patient satisfaction, compliance with treatment plans, and the quality of health services. This study aims to analyze patient perceptions and satisfaction with pharmaceutical services provided by pharmacists and the factors that influence them at X Hospital, Bandung. The method used is non-experimental research with observational methods. Data collection was carried out by distributing questionnaire sheets to 86 respondents. The Cronbach's Alpha value on the questionnaire that used was 0.736. The data obtained shows that 84% of respondents have a positive perception of pharmacists' role, 87% have good service experience, and 100% are satisfied with the pharmaceutical services provided by pharmacists at X Hospital, Bandung City. In addition, respondents also hope that the quality of pharmaceutical services can be maintained and improved by providing patients with more in-depth medicine information, increasing pharmacists' role in dealing with routine medication consumption problems, and shortening waiting times for medicine collection.
Co-Authors Adinda Putri Lestari, Adinda Putri Adnyanaschah, Rahadhyan AMALIA, NISA AYU Anas Subarnas Anggita Putri Unggaran Anis Yohana Chaerunisaa, Anis Yohana Anna Safarrida, Anna Annisa Khalilah ANNISA MAYANGSARI Apriani, Diana Kurnia ASMAN SADINO, ASMAN Assyifa, Fahroziah Astrina Fuji Nurfadilah ATHIYAGUSTI PONCO PUTRI Atmedi Surendra Atmedi Surendra Auliya A. Suwantika Cynthia Retna Sartika, Cynthia Retna Cysilia K Hindarto Debbie Retnoningrum, Debbie Debbie S Retnoningrum DEBBIE SOEFIE RETNONINGRUM DEBBIE SOFIE RETNONINGRUM Devinna Kang Dihan Laziba Dika P. Destiani Driyanti Rahayu Dudi Hardianto, Dudi Dwiya, Reiva Farah Efrida Martius Elfahmi Elfahmi, Elfahmi ERLIN ELISABETH HUTAPEA Ernawati Giri Rahman, Ernawati Giri ERVITA INDRIANI Facicilia, Geofanny Fadhlillah, Muhammad Fadhlurrahman, Ahmad Fahim Fajar, Desi Reski Fajrin, Maulida FEBBY VALENTINE PURWADI Fitri Qoriawaty Hotma Hutapea, Hotma IIS NURAENI Imam Adi Wicaksono IMAM ADI WICAKSONO, IMAM ADI Irma Melyani Puspitasari Ismail, Dzava Prawinsyah Fairus JAMES PRASETYO LAKSONO Jutti Levita Juwartina Ida Royani, Juwartina Ida K Hindarto, Cysilia Kang, Devinna KENNY DWI SIDHARTA Laniyati Hamijoyo, Laniyati Lestari, Hilda Shinta Mahardika, Bintang Satrio Melisa Intan Barliana, Melisa Intan Moelyono Muktiwardojo Mohammad R. Akbar Muchtaridi Muchtaridi Mutakin Mutakin Norisca A. Putriana Nugrahani, Hanny Nuraeni, Yen Yen Ade Pamungkas, Barolym Tri Putri, Yolla Adellia Rano K. Sinuraya Renggana, Hesti Resmi Mustarichie Reza Laila Najmi Risrina Nur Ekawati Rizky Abdulah Ronny Lesmana S Retnoningrum, Debbie Salma Tri Octaviany SANTOSO, IVANA SARAH SYAFIRA Shafa, Nafis Sinuraya, Rano K. Sitinjak, Bernap Dwi Putra Sri Adi Sumiwi Sri Agung Fitri Kusuma, Sri Agung Steffi Liem Sumirtapura, Yeyet Cahyati Surendra, Atmedi Suryana, Shendi Suryanto Suryanto Suwandi, Deden Winda Taofik Rusdiana TIANA MILANDA Woro Supadmi Yen Yen Ade Nuraeni