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All Journal Jurnal Manajemen Pelayanan Publik Edukasi Islami: Jurnal Pendidikan Islam Journal of Local Government Issues JIA (Jurnal Ilmiah Agribisnis) : Jurnal Agribisnis dan Ilmu Sosial Ekonomi Pertanian Jurnal Administrasi Bisnis FISIPOL UNMUL Dialogue: Jurnal Ilmu Administrasi Publik Dharmawangsa: International Journal of the Social Sciences, Education and Humanitis Sanskara Manajemen dan Bisnis West Science Law and Human Rights West Science Interdisciplinary Studies West Science Interdisciplinary Studies West Science Nature and Technology Jurnal Healthy Mandala Waluya Jurnal Tarreang: Tren Pengabdian Masyarakat Agrokompleks
Hildawati Hildawati, Hildawati
Universitas Diponegoro
Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Environmental Science Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Journal of Local Government Issues

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Citizens' Intention to Use E-Government Services in Local Government by Integrating UTAUT, TPB, and TAM Model Afrizal, Dedy; Luthfi, Ahmad; Bin Wallang, Muslimin; Hildawati, Hildawati; Ekareesakul, Kittipan
Journal of Local Government Issues Vol. 7 No. 2 (2024): September
Publisher : Universitas Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/logos.v7i2.32437

Abstract

In contemporary society, the widespread adoption of information and communication technologies has become integral to meeting daily needs. E-Government leverages these technologies to deliver efficient and secure services to citizens, particularly at the local government level. However, existing literature lacks comprehensive exploration into citizen preferences for utilizing e-government services, especially those offered by local governments. Addressing this gap, this study investigates citizen intentions to use e-government, focusing on the application system provided by local governments. Our research framework integrates three established models (UTAUT, TAM, and TPB) and employs empirical validation through a structured questionnaire. Data collection involved 97 respondents from diverse cities/regencies. Rigorous reliability and validity assessments were conducted on the questionnaire, with analysis performed using structural equation modeling (SEM). The findings underscore the significant influence of citizens' attitudes toward e-government, shaped by factors such as effort expectancy, facilitating conditions, and perceived risk. Furthermore, a positive and significant relationship between attitude and Intention to use revealed. This research contributes to a deeper understanding of citizen behavior towards e-government services, offering insights crucial for enhancing service delivery and citizen engagement at the local level.
Co-Authors Ahmad Luthfi Anwar Anwar Belman, Aco Iham Bin Wallang, Muslimin Dedy Afrizal Desi Safitri Dia Meirina Suri Ekareesakul, Kittipan Elya, Elya Grace Tahapary, Grace Haisyah, Haisyah hatina, hatina Hikmatur Rahmah Iswandi, R. Marsuki Judijanto, Loso Kabisatio AS., Permi Kasih, Ridia Utami Lis Hafrida Mahmuddin Mahmuddin Naima Naima Nursyam Nursyam Pahmi Amri Pahrijal, Rival Pangesti, Windari Artha Pertiwi, Niken Ayu Puspa, Leonora Salim, Ahmad Agus Sanjaya, Muhammad Fahyu Sari, Yulianda Sawira, Wiwi Sono, M Gifari Suriana Suriana Wa Ode Nova Noviyanti Yanti, Meri