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Intan Zainafree, Intan
Jurusan Ilmu Kesehatan Masyarakat Fakultas Ilmu Keolahragaan Universitas Negeri Semarang Gedung F1, Lantai 2, Kampus Sekaran, Gunungpati, Semarang
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Journal : Public Health Perspective Journal

 1 
ANALISIS FAKTOR-FAKTOR YANG BERHUBUNGAN DENGAN TINGKAT KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS LAMPER TENGAH KECAMATAN SEMARANG SELATAN KOTA SEMARANG Mernawati, Defi; Zainafree, Intan
Public Health Perspective Journal Vol 1, No 1 (2016)
Publisher : Public Health Perspective Journal

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Abstract

Faktor utama penentu kepuasan pasien adalah persepsi pelanggan terhadap kualitas layanan kesehatan.Pendekatan kualitas jasa yang sering digunakan adalah model ServQual (Service Quality). Jenis penelitian adalah survey eksplanatory dengan pendekatan cross sectional. Teknik pengambilan sampela dalah accidental sampling, dan jumlah sampel 96. Hasil peneltian ini menunjukkan ada hubungan antara factor reliability (0,017<0,05), assurance (0,001<0,05), tangible (0,006<0,05), empathy (0,003<0,05) dan responsiveness (0,021<0,05) dengankepuasanpasien. Kesimpulan penelitian ini adalah adanya hubungan antara faktor (reliability, assurance, tangible, empathy, responsiveness) dengan kepuasan pasien rawat jalan Puskesmas Lamper Tengah Kota Semarang. Saran yang diberikan yaitu menambah fasilitas ruang tunggu dan media informasi, melakukan survey kepuasan pasien berkala.The determining factor for patients satisfaction was customer's perception of the quality of health services.Approach to service quality that is often used is the model ServQual (Service Quality).The type of this research was an explanatory survey with cross sectional approach. The techniques used in taking the sample was an accidental sampling, the number of sample was. The results of this research show that there was relation between the reliability factor (0.017 <0.05), assurance (0.001 <0.05), tangible (0.006 <0.05), empathy (0,003 <0.05) and responsiveness (0.021 <0.05) with patients satisfaction. The conclusion of this study was there was relationship between factors (reliability, assurance, tangible, empathy, responsiveness) and the satisfaction of outpatients of Lamper clinic. Advice given to adding the lounge facilities and media information, periodic survey of patients satisfaction should be conducted to maintain continous improvement.
Co-Authors Abdul Hakam Adi Nur Cahyono Afriyatin, Via Agnes Widanti Ahmad, Ari Praneza Alsriansyah, Ella Alvy Fajri Andreas Wilson Setiawan Anggun Dessita Wandastuti Anisa Prabaningrum Ari Yuniastuti Atika Aulia Atika Aulia Aufiena Nur Ayu Merzistya Aufiena Nur Ayu Merzistya Azizah, Azzahra Nur Bambang Budi Raharjo Bambang Wahyono Bela, Maria Vila Bramasto, Tegar BUDIONO SKM, M.Kes(Epid), IRWAN Cahyati , Widya Hary Casmuti, Casmuti Chatila Maharani Defi, Rahma Dewanto, Earlene Nadhira Dimarti, Safira Chairani Dina Nur Anggraini Ningrum Endang Wahyati y. Fahrurozi, M. Faizin, Miftahul Farida, Eko Faridho, Fikrifar Rizki Fitri Indrawati Fitria Ningsih Gian Lisuari Adityasiwi Hakam, Mohammad Abdul Hany Putri Antari Imam Subhi, Imam Irsam, Muhamad Irwan Irwan Isbandi Isbandi Julia Pertiwi Jusran, Alek Kamal Agus Efendi Kartika Pibrianti KH, Oktia Woro Kharazi, Akhmal Raziq Khasanah, Amelia Fitra Lili Amaliah Linda Riski Sefrina Lukman Fauzi Makhfudz, Rendy Adiyatmarijal Mardiana Mardiana Mernawati, Defi Minhajul Mubarok Mona Subagja Muhamad Anbiya Nur Islam Muhamad Syaiful Bachri Al Yunus Muhammad Aidil Fitrah Mustafa Daru Affandi Nissa, Fidia Nugraheni, Hana Putri Nur Wahidah Nur Wahidah Nurkhasanah, Maulia Wahyu Nurul Maulidiyah Oktabella, Zulvaida Haditya Oktia Woro Kasmini Handayani Oktia Woro KH Pangesti, Lely Tri Parno Parno Patriajat, Maria M. Rosaria Patriajati, Maria Margareta Rosaria Pibrianti, Kartika Prasetya, Henky Yoga Puspita, Nabila Putra, Tyar Bhatara Putri, Deva Amanda Putri, Wulan Apriyani Gusti Rahmadhani, Alda Adiestya Ratna Wahyuningtias Retnoningsih, Heriani Rohayati, . Rr. Sri Ratna Rahayu Saefurrohim, Muhamad Zakki Setyowati, Florensia Indah Shinta Ayu Respati Simanjuntak, Sugianto Parulian Siti Harnina Bintari Soesmeyka Savitri Sri Ratna Rahayu Suhito, Hanif Pandu Sulistio, Revan Aji Syukria, Nadia Tatik Atmini Trikinasih, Rusda Lintang Tsuroyya, Sabrina Luthfi Usnawati, Uus Utomo , Dewi Natalista Dwi Van Den , Emilia Widodo, Priskila Naomi Widya Hary Cahyati Wigatie, Ragil Ayu Yuniarti Yuniarti Zaimatuddunia, Irma Zakiyyah, Naeli Robikhati Zuyyinatun Muflikhah