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Dysfunction in organizing virtual reference service Wicaksono, Arief; Bajari, Atwar; Damayani, Ninis Agustini; Khadijah, Ute Lies Siti
Record and Library Journal Vol. 11 No. 2 (2025): December
Publisher : D3 Perpustakaan Fakultas Vokasi Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/rlj.V11-I2.2025.259-270

Abstract

Background of the study: The decline in the utilization and user satisfaction of virtual reference services in the Library in Jakarta, Indonesia, indicates organizational dysfunction. Communication can be a cause and symptom of this organizational dysfunction. Purpose: This study aims to identify the source of problems in organizing virtual reference services. Method: This research employs a qualitative case study approach. Data collection was conducted through interviews, observations, and document studies. Data analysis was performed through data coding. Findings: Interaction among service team members and with other service teams occurred frequently. In contrast, the interaction between the service team and supervisor, chief supervisor, and unit leader was infrequent. The problem that appears on the surface is the failure of the management function. Conclusion: Examining organizational issues from a communication perspective can help identify the sources of dysfunction in organizing virtual reference services. A team-based work system does not necessarily result in good performance. This occurs because the behavior of organizational members is shaped not by communication within their environment but by their activities.
Pelatihan Akupresur Kader Lansia Guna Meningkatkan Imunitas di Desa Penatarsewu Tanggulangin Sidoarjo Amelia, Paramitha; Setiawan, Hamzah; Wicaksono, Arief; Cholifah, Siti; Jakaria, Ribangun Bamban
Jurnal ABDINUS : Jurnal Pengabdian Nusantara Vol 5 No 2 (2021): Volume 5 Nomor 2 Tahun 2021
Publisher : Universitas Nusantara PGRI Kediri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29407/ja.v5i2.16569

Abstract

This Covid-19 pandemic has a multidimensional impact on life, especially elderly who face a significant risk of contracting Covid-19. Several ways to increase immunity, especially elderly, include nutritious food, increase activity, and acupressure. The purpose of research is to provide acupressure training for elderly cadres to increase immunity of elderly during Covid-19 pandemic. The stages of implementing acupressure training were the survey service team to partner locations, collaborate with village government, midwives and elderly cadres then plan concept of solutions and stages. The team made media in form of posters of acupressure points and leaflets of acupressure points for hands and body. The result of community service, namely attitude of participants about acupressure has increased from attitude of the good category 11 people (73%) to very good as many as 14 participants (93%). The skills of participants, namely that before training did not have acupressure skills and after training all participants had acupressure skills. Number of participants who have skills to determine acupressure points correctly is 13 people (86%) and participants who can do acupressure correctly are 12 people (80%).