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The Influence of Exploitative Leadership on Employees' Taking Charge Behavior: The Mediating Role of Organizational Identification and Moderating Role of Traditionality Lazuardi Linus Saputra; Dodi Ria Atmaja; Joel Faruk Sofyan; Pawenary Pawenary
MES Management Journal Vol. 4 No. 3 (2025): MES Management JournalĀ 
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1084

Abstract

Jakarta's hospitality industry faces serious challenges in leadership practices that potentially undermine employees' proactive behavior amid post-pandemic operational pressures. This study aims to analyze the influence of exploitative leadership on taking charge behavior, the mediating role of organizational identification, and the moderating role of traditionality in that relationship. This quantitative research surveyed 150 employees from star-rated hotels in Jakarta through purposive sampling. Data were analyzed using Structural Equation Modeling-Partial Least Square (SEM-PLS). Results show that exploitative leadership has a significant negative effect on both taking charge behavior and organizational identification. Organizational identification strongly and positively influences taking charge behavior and partially mediates the relationship between exploitative leadership and taking charge behavior. Traditionality moderates the relationship by weakening the negative impact of exploitative leadership on organizational identification. The study recommends hotel management to prioritize building organizational identification through systematic employee engagement programs, strengthening accountable leadership systems, and developing a work environment that supports psychological safety and employee well-being. The research contributes by confirming the central role of organizational identification as a key psychological mechanism linking exploitative leadership with employees' proactive behavior in the Indonesian cultural context.
Analisa Determinan Value Co-Creation Pada Livestreaming Tiktok Savina Saharani; Joel Faruk Sofyan; Ketut Sunaryanto; Gilang Pratama Hafiz
Journal of Innovative and Creativity (Joecy) Vol. 6 No. 2 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v6i2.13874

Abstract

Perkembangan teknologi digital mendorong pergeseran perilaku belanja konsumen ke ruang virtual, salah satunya melalui fitur live streaming pada platform TikTok yang memfasilitasi interaksi langsung antara penjual dan konsumen sekaligus mendorong terjadinya value co-creation. Penelitian ini bertujuan menganalisis pengaruh physical cues, yang meliputi aesthetic appeal, layout and functionality, serta financial security, dan interactivity terhadap customer engagement, serta pengaruh customer engagement terhadap value co-creation pada aktivitas livestreaming TikTok. Penelitian ini menggunakan pendekatan kuantitatif asosiatif kausal dengan data primer yang dihimpun melalui survei terhadap 200 responden yang pernah bertransaksi melalui livestreaming TikTok di wilayah Jabodetabek, dianalisis menggunakan metode Partial Least Squares Structural Equation Modeling. Hasil penelitian menunjukkan bahwa aesthetic appeal, layout and functionality, financial security, dan interactivity berpengaruh positif signifikan terhadap customer engagement, dengan layout and functionality memberikan pengaruh terbesar, sementara customer engagement terbukti paling dominan mempengaruhi value co-creation. Penelitian ini menyimpulkan bahwa customer engagement merupakan katalis utama terbentuknya value co-creation, sehingga disarankan pelaku bisnis livestreaming meningkatkan kualitas antarmuka, keamanan transaksi, dan interaksi real-time, serta peneliti selanjutnya menambahkan variabel mediasi seperti trust.