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All Journal Cakrawala Pendidikan Jurnal Ekonomi dan Bisnis Jagaditha JDM (Jurnal Dinamika Manajemen) Journal of Economics, Business, & Accountancy Ventura JURNAL ILMU EKONOMI & SOSIAL Jurnal Manajemen Teori dan Terapan Jurnal Ilmiah Manajemen dan Bisnis (JIMB) Jurnal Riset Akuntansi Dan Bisnis Airlangga Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Jurnal Studi Manajemen dan Bisnis Akuntabel : Jurnal Ekonomi dan Keuangan Journal of Economic, Bussines and Accounting (COSTING) IJEBD (International Journal Of Entrepreneurship And Business Development) Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship Business and Finance Journal Arthavidya Jurnal Ilmiah Ekonomi Majalah Ilmiah Bijak Maker: Jurnal Manajemen BALANCE: Economic, Business, Management and Accounting Journal Value: Jurnal Manajemen dan Akuntansi Journal of Economics and Business UBS Jurnal Ekonomi Transekonomika : Akuntansi, Bisnis dan Keuangan Golden Ratio of Human Resource Management Jurnal Multidisiplin Madani (MUDIMA) JRABA BISMA (Bisnis dan Manajemen) Jurnal Manajemen dan Pemasaran Jasa Media Bina Ilmiah Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Lead Journal of Economy and Administration Amkop Management Accounting Review (AMAR) IIJSE Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam Journal of Ekonomics, Finance, and Management Studies eJEBA
Praptini Yulianti, Praptini
Fakultas Business Economics, Airlangga University
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Industrial & Manufacturing Engineering Social Sciences Other

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Journal : eJEBA

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Pengaruh POS terhadap Service Oriented-Organizational Citizenship Behavior yang Dimediasi Oleh OC pada Karyawan Bidang Pelayanan BPJS Ketenagakerjaan Se-Jawa Timur: (The Effect of POS on Service Oriented-Organizational Citizenship Behavior Mediated by OC on Employees of BPJS Ketenagakerjaan in East Java) Shafira Khairunnisa; Praptini Yulianti
e-Journal Ekonomi Bisnis dan Akuntansi Vol. 9 No. 2 (2022): e-JEBA Volume 9 Number 2 Year 2022
Publisher : UPT Penerbitan Universitas Jember

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.19184/ejeba.v9i2.31952

Abstract

This study aims to determine the effect of POS on SOCB with the mediating role of OC. This study uses a quantitative approach with the analytical technique used is partial least square with 108 respondents in the service sector employees throughout East Java at BPJS Ketenagakerjaan. The dependent variable used is the service-oriented organizational citizenship behavior, the independent variable is the POS, and the mediating variable is the POS. The results of the study indicate that perceived organizational support can affect the behavior of service-oriented organizational citizenship of service employees with positive and significant results. Perceived organizational support also shows a positive and significant impact on service-oriented organizational citizenship behavior mediated by OC.
Co-Authors Adlina Fildzah Dararina Agnes Trisnawati Ainur Leksono Ajeng Purwati Ningtyas Aldila Dwi Jayanti Amelia Yuhana Prativi Angela Linggo Satria Angga Erlando Anggraini, Elfira Nadya Arina, Nidya Ayu Ayu Magdalena Ayu Wahyuni Bachtiar, Husaini Cecilia Margaretha Crysilia Lisa Dararina, Adlina Fildzah Dhiyan Septa Wihara Dita Ayu Permatasari Early Antarest Haryadi Puteri Elfira Nadya Anggraini Fandy Ardi Wijaya Fardian Putra Arifien Febiunca, Adeantiko Riza Fendy Suhariadi Fikri Dainuri Iqbal Forman Halawa Gawik Setiawan Hadi, Faizal Susilo Halawa, Forman Hammad Akram Harefa, Nonifili Febrianty Hartomo, Adi Hekayanti, Kris Herlambang, Pandhu Hikmah Muhaimin Husaini Bachtiar Illiyin Dihan Prameswari Jayanti, Aldila Dwi Jeremia Christian Alexander Khaira, Nurul Kharima, Kholilah Danarratoe Kharisma Syadza Prawinda Kiswanto, Nanda Koespono, Dwiarko Nugrohoseno Kris Hekayanti Kumalaretna, Dianing Kurniawan Aji Prabowo Kusuma, Revan Jaya Margaretha, Cecilia Medina Anisabella Prameswari Soegardi Muh. Asrori Afandi Mustikaningrum, Sari Nancy Rosminingsih Tomanda Ningtyas, Ajeng Purwati Noorlaily Fitdiarini, Noorlaily Pandhu Herlambang Paramudita Indraswari Prawinda, Kharisma Syadza Purwaningrum, Indria Sari Putri Rahma Dayanti Raden Kusyeni Ratna Wardani Revan Jaya Kusuma Reynaldi Dwi Junianta Sari Mustikaningrum Sertiya Putri, Kartika Dyah Shafira Khairunnisa Siti Alfia Ayu Rohmayanti Sri Suhandiah Syafiudin, Mohammad Tatik Suryani Trisnawati, Agnes Vania Intar Zerlinda Wijaya, Muhammad Nur Ilham Yehofa Tamonob, Selfi YOGI YUNANTO, YOGI Yulinda Hardiana Yuni Wulandari Yuningsih, Yuyun Yurilla Endah Muliatie, Yurilla Endah Zendrato, Karya Jaya