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Journal : Jurnal Sistem Informasi Komputer dan Teknologi Informasi

ADOPSI METODE ACTION RESEARCH UNTUK MENINGKATKAN KINERJA INTERNET NETWORK DI PROV. SUMSEL Bitrayoga, Muhammad; Antoni, Darius; Herdiansyah, M Izman; Syamsuar, Dedy
SISKOMTI: Jurnal Sistem Informasi Komputer dan Teknologi Informasi Vol. 3 No. 1 (2021): Februari 2021
Publisher : Universitas Lembah Dempo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54342/yfpdck15

Abstract

A computer network is a group of computers that are connected to one another by using a communication protocol through transmission media or communication media so that they can share data, programs, share hardware such as printers, hard drives and so on. The purpose of the measurement is to obtain measurement results on Virtual Private Network (VPN) network technology with parameters of Throughput (KBps), Delay (ms) and Packet loss (%), in order to analyze the results of QoS (Quality Of Service) performance of Virtual Private Network networks. (VPN) servers that meet the standards of good service quality and efficiency. The method used is Action Research which is an action research aimed at developing the most efficient work method. With action research. Action research is divided into several stages which are cycles, namely: Performing diagnostics (diagnosing), Making an action plan (action planning), Taking action (action taking), Conducting evaluation (evaluating), and Learning (learning) and measurement results of delay parameters and packet loss greatly affects the value of throughput where the greater the value of delay and packet loss, the smaller the resulting throughput value. The value of delay and packet loss is getting smaller, the better, while the bigger the worse, while the throughput parameter is on the contrary, where the bigger the better, the thing that greatly affects the value of the measurement of delay, packet loss and throughput on VPN networks besides attenuation and noise is the amount of bandwidth given so that it is very important. affect the measurement of the QoS value as for the suggestions to be conveyed in this study is to increase the bandwidth on the VPN network so that it has very small delay and packet loss values ??and large throughput so that a better QoS value can be obtained.
MODEL MANAJEMEN LAYANAN TEKNOLOGI INFORMASI BERBASIS ITIL VERSI 3 DI LLDIKTI WILAYAH II Retnawiyati, Eka; Antoni, Darius; Herdiansyah, M Izman
SISKOMTI: Jurnal Sistem Informasi Komputer dan Teknologi Informasi Vol. 3 No. 1 (2021): Februari 2021
Publisher : Universitas Lembah Dempo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54342/c3twen39

Abstract

The development of information technology has provided convenience in every service to service users. Region II Higher Education Service Institutions in accordance with Permendikbud Number 34 of 2020 have the task of facilitating the improvement of the quality of higher education implementation with higher education work areas in South Sumatra Province, Lampung Province, Bengkulu Province and Bangka Belitung Islands Province. LLDIKTI Region II already has online-based services such as the Lecturer Rank Information System (SIKITO) and DiTES as well as the LLDIKTI Region II website. In addition to online-based services, LLDIKTI has unystematic public services such as Institutional Services, Administrative Personnel Services and Lecturers. These services have not been integrated with each other. Information Technology Service Management (ITSM) is the planning and control of information technology assets such as systems, infrastructure, people and processes to support business operational needs as efficiently as possible to ensure that organizations have the ability to evaluate processes and performance on an ongoing basis in order to identify and implement opportunities for improvement ( opportunities for improvement). IT service management planning to identify Service documents that exist in LLDIKTI Region II and plan information technology service documentation with ITIL version 3. Information Technology Services are useful for aligning business with service quality and determining customer needs and expectations in an agreement between service providers and service users .