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Ismiarta Aknuranda
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Evaluasi Usability Pada Antarmuka Pengguna Aplikasi PLN Mobile Menggunakan Metode Evaluasi Heuristik Putri Ayu Lestari; Ismiarta Aknuranda; Admaja Dwi Herlambang
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PLN Mobile is a Mobile application built by PT. PLN which aims to provide electricity services through Mobile apps. PLN Mobile has several services, namely information, check bills, provision of electricity, complaints, and contact centers. The PLN Mobile application has not been able to achieve the objectives in providing convenience in Mobile services due to the many user complaints on user review playstore for navigation or difficult application usage, therefore it is necessary to do usability evaluation to find out usability problems that exist at the PLN Mobile application interface. In this study usability evaluation uses the Nielsen's heuristic method. Heuristic evaluation method is a method used to find usability problems in the interface design of a product based on 10 usability principles. Heuristic evaluation in this study was carried out by 4 expert usability. The heuristic evaluation of the PLN Mobile application found that there are 22 problem with the highest average severity rating found on the principle of H-3 (User control and freedom), namely the severity rating of 2.7. While the heuristic principle with the largest percentage of findings is H-4 (Consistency and Standards) with a percentage of 22,88% of all findings of the problem. This research also provides improvement recommendations from evaluators which are very useful to be used as a consideration for PLN Mobile to improve the application.
Pengembangan Sistem Informasi Penyambungan Baru Listrik Khusus Pelanggan Getting Electricity Berbasis Web Pada PT.PLN (Persero) Distribusi Jawa Timur Area Gresik Mahda Dina Alam Rusbandi; Ismiarta Aknuranda; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PLN (Persero) East Java distribution Gresik area was a company located in an industrial area, offering services to customers where most of the customers were business and industrial customers who had a medium voltage which is 100-200 kVA is called getting electricity customers. But there were still some obstacles in serving new electrical connections, which was the Customer Service Division must ask each division in charge to know the progress of the electricity installation process. To answer this problem, business process modeling, requirements analysis, design and implementation were carried out by applying an object-oriented approach in the New Electricity Installation Information System. After that, the results of the system implementation were tested to find out if the system could run according to the requirements that had been identified. Business process modeling produced As-Is business process models and To-Be business processes, requirements analysis with 28 functional requirements and 1 non-functional requirement, as well as visualizing the system's capabilities in a use case diagram. The results of the system design were models of object interactions in sequence diagrams, object models in class diagrams, database design, algorithm design, and interface design. The result of the implementation was a web-based New Electricity Installation Information System tested with 3 blackbox tests, which were browser compatibility testing, display responitivity testing, and validation testing.
Pengembangan Sistem Informasi Pencatatan Pengujian Relay Proteksi Pada Sub-Unit Basecamp PT. PLN (Persero) Transmisi Jawa Bagian Timur dan Bali Menggunakan Metode Waterfall Shiella Regina Febriyanisa; Ismiarta Aknuranda; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PLN (Persero) is a state-owned enterprise engaged in the electricity sector. PT. PLN is divided into several units, one of them is the East Java and Bali Transmission units. Each transmission unit has a basecamp in which there is a division of protection, meter and automation maintenance. This division is responsible for maintaining shutdown testing based on the type of protection relay using a protection relay test equipment. The test results are recorded on the testing form, then the data entered into Microsoft Excel. After all the test results are complete, made a report, printed and examined by the supervisor for approval. Based on the problems that have been described, a tool is needed to help the process of recording and reporting to be more effective and efficient with information systems. The information system development method used is waterfall with the stages of requirements analysis, design, implementation and testing. Implementation results is an information system for recording web-based protection relay testing. This system allows officers to add data and print test results, supervisors can verify and the parties concerned can directly check the results of the test. Furthermore, the implementation results are tested by validation testing which shows valid test results according to the requirements that have been identified, browser compatibility testing shows there are 17% error issues and the system can be run on several browsers without any obstacles found.
Perbaikan Proses Bisnis Pembangunan Base Transceiver Station (BTS) Menggunakan Business Process Improvement (Studi Kasus: Badan Aksesibilitas Telekomunikasi dan Informasi KOMINFO) Salsabilla Syafta; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

BAKTI KOMINFO is an organization that engaged in telecommunications and information. This organization has several priority programs that aim to provide broader access to 3T areas, namely Remote, Outermost, and Disadvantaged areas. One of the priority programs is the construction of the Base Transceiver Station (BTS) which is under the auspices of Infrastructure Directorate. In its implementation, there is quite common obstacle, which is miscommunication between the parties involved. Therefore it is necessary to analyze and evaluate business processes to find the root of the problem and make recommendations for improving the business processes. In this study, the Business Process Model and Notation (BPMN) is used to conduct business process modeling, the Five Whys Analysis method is used to evaluate business processes, and the Business Process Improvement (BPI) method is used to improve business processes. Based on the results of simulations on current business process and business process recommendations, there found the acceleration of duration up to 17.54% in the BTS business process and 34.67% in the Procurement (e-Purchasing) business process. The business process recommendations can also minimize the occurrence of problems, so it can be concluded that the business process recommendations can make the running of the current business processes better.
Pemodelan Dan Rekomendasi Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: NGALUP.CO) Deafinansia Nurido Andiyani; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 3 (2019): Maret 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Ngalup.co is the company engaged in creative industry area. Ngalup.co found that there are several processes that are not carried out according to the procedure, so that it's implemented inappropriately. Indications that occur are booking hall events that took a long time and needs a lot of resources, so that the process business often missed. Based on the indication problems, this study was conducted to evaluate business processes and to analyze the potential problem and the root of problem that occurs in business process at Ngalup.co and then given the recommendation for improvement of business process. This study uses Business Process Modeling and Notation (BPMN) diagram and Failure Mode and Effect Analysis method (FMEA) to analyze and evaluate business process, and Business Improvement Method (BPI) to do improvement. From the results of simulations carried out in the current business process (as is) and business process recommendation (to be), found out that an increase in time analysis reached 12.39% on booking hall events, 4.07% on event implementation, and 6.49% on event evaluation. Beside that, an increase on resource analysis also done with the highest increase 34.54% done by the customer in the event hall ordering business process, 16.44% by community host in the event hall ordering business process, and 8.86% by event manager in the event evaluation business process.
Evaluasi Tingkat Kematangan Manajemen Layanan Pemantauan Base Transceiver Station (BTS) Pada Unit Network Monitoring System (NMS) Berdasarkan ITIL V3 Dengan Domain Service Operation Pada Badan Aksesibilitas Telekomunikasi Dan Informasi Kominfo Selaras Aura Mahardhika; Ismiarta Aknuranda; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Badan Aksesibilitas Telekomunikasi dan Informasi (BAKTI) is a work unit under the auspices of the Ministry of Communication and Information Technology which is tasked to provide wider telecommunications access services, especially in 3T areas, namely Remote, Outermost and Left behind areas. BAKTI has many priority programs, one of programs is the construction of the Base Transceiver Station (BTS) project. After the construction of the BTS is carried out, the performance of BTS device is monitored by using the PRTG application managed by the NMS work unit, while the service users are the BTS component providers. In its implementation, it was found that there were a number of sites that had a difference in the value of avaibility between the values stated in the PRTG BAKTI and the value stated on the PRTG of the component providers. Therefore, this study aims to determine the causes of problem and evaluate service management of the NMS work unit that manages the service. This evaluation uses the ITIL V3 framework that using the Service Operation domain. From the results of the research that has been done, the maturity value obtained is 1.93 or at level 2. From the NMS unit also wants the maturity level to reach a value of 2.76 or at level 3. Therefore, to achieve the desired expectation value, the research resulted in 21 recommendations to improve and fulfill the shortcomings of the NMS BAKTI unit management.
Pengaruh Customer Engagement Melalui Media Sosial terhadap Kepercayaan Merek (Studi Kasus : Instagram Shopee) Odytri Caesar Mahayani; Ismiarta Aknuranda; Ari Kusyanti
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Trust in brands can be grown from the reciprocal relationship in an engagement interaction. Customer engagement through social media is an attempt by a company to keep in touch with its customers through social media facilities. According to a survey Instagram is a social media with the highest involvement value. Shopee is one of the most popular marketplaces in Indonesia. Compared to other marketplaces, from March to May 2018 the number of Shopee followers on Instagram is very high, and in terms of Shopee engagement also has the highest level of engagement. Therefore this study aims to see whether customer engagement by Shopee through Instagram social media has been able to create trust in the Shopee brand. There are 4 variables used in this study in the effort to establish customer engagement. Data collection is done online by distributing questionnaires to followers of Shopee Indonesia Instagram accounts who have interacted with giving, commenting, and reposting Shopee Indonesia Instagram accounts at least 3 times to 100 respondents. This study aims to find a relationship from the existence of customer engagement to brand trust partially and simultaneously using multiple linear regression analysis. Based on the results of the analysis that has been done partially, of the four variables 3 of them have a significant influence on the trust of the Shopee brand. While the results of the analysis are simultaneously known all variables together influence the brand trust.
Pengembangan Sistem Informasi Layanan Surat Pemerintah Pada Desa Sumput Menggunakan Waterfall Model Siti Saudah Warsiono; Ismiarta Aknuranda; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Sumput Village is located in Sidoarjo City with a large population, so that there is often a demand for public services. One of the public services is the public service request for government letters, this service is still done conventionally / manually. The negative impact are, unregulated service, takes a long time, allows the occurrence of errors (writing data), not well documented datas (data lost / damaged). Many villagers find it difficult to administer these important documents. In order to improve public services for the better, information systems are needed to overcome these problems. The development of this information system uses the Waterfall Model method, which is a systematic approach to software development. The Waterfall Model is used because the business process regarding the service for requesting government letters manually has been determined by the village hall agency. The output of this research is the government mail service information system by applying 4 main stages, namely requirements analysis and definition, system and software design, implementation and unit testing, and integration and system testing. After developing a government mail service information system functional and nonfunctional testing was carried out. Functional testing in the form of validation test with 93% results and nonfunctional testing in the form of browser compatibility using sortsite software with results found 2 critical issues and 1 major issues. Then it can be concluded that this information system is feasible to use.
Perancangan Antarmuka Pengguna Sistem Informasi Prosedur Pelayanan Umum Menggunakan Metode Design Thinking (Studi Kasus: Fakultas Ilmu Komputer Universitas Brawijaya) Annisa Mursyidah; Ismiarta Aknuranda; Hanifah Muslimah Az-Zahra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Every institution has standard operating procedures in carrying out operational activities. Standard operating procedures are important to implemented and it is important to be carried out effectively and efficiently because this is an absolute requirement for institution to achieve their vision and mission. Faculty of Computer Science (FILKOM) University of Brawijaya is one of the educational institutions that applies standard operating procedures in the operational process. Standard operating procedures also apply for students. One of the medias that used to deliver these informations to students is through FILKOM's official website. However, it was found that the FILKOM website did not provide a good user experience. The purpose of this study is to propose a solution that can support to solve the problems perceived by students using design thinking. The stages carried out in this study were to dig deeper the problem, analyze the findings data, develop a solution, make a prototype based on solution, and test the user interface. The proposed solution is to add a Service Procedure page to the FILKOMAPPS web apps and create a chatbot for public service procedures. The final results of the study show that the user interface design is in accordance with the desire of the students and proposed solution has been able to support to solve the problems experienced by students.
Pengembangan Sistem Informasi Pendataan Rak dan Perangkat Server Berbasis Web (Studi Kasus Pada PT. Indosat Ooredoo Surabaya) Dinda Ayu Rudyana Putri; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 3 No 4 (2019): April 2019
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT. Indosat Ooredoo is one of the telecommunications service providers in Indonesia. To support the smooth running of services, of course, better management of server space is needed. Servers that can be submitted are a very vital part of telecommunication network activity. In the Engineering Division, there are several problems that occur in the business process at PT. Surabaya Indosat Ooredoo. One of them, the Engineering Division does not yet have the resources that are capable of managing the server properly. Data collection activities on each rack and server device still use manual techniques using Microsoft Word and the Sketchup application. Based on the description of the importance above, it is necessary to improve the data collection business processes and device servers and by building a data collection information system and server devices. To develop an information system, the researcher uses one method, namely the Waterfall Model. In the Waterfall Model method 4 phase definitions, systems and software design are needed, implementation and unit testing and integration and unit testing. In the requirements analysis until the design of the researcher uses the Object Oriented Design and Analysis (OOAD) method to overcome errors in determining the user needs needed by the system. After the requirements analysis and design are carried out next, testing on the implementation of information systems rack data collection and server devices using functional and nonfunctional testing. On functional testing using a validation test with 18 functional requirements with results, 100% valid and nonfunctional tests using the browser compatibility validation test using SortSite software. The reported test results have 2 critical problems in Firefox browser version 63 and chrome version 70.
Co-Authors Abid Bagus Kurniawan Achmad Andriansyah Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adi Supriyanto Adinda Paraswika Fabanyo Aditya Kahfi Wicaksono Aditya Rachmadi Admaja Dwi Herlambang Agi Putra Kharisma Aldiransyah Rizky Putra Alfa Fidel Reyhan Alfa Nur Fitriana Islami Alfi Nur Rusydi Ali Fikri Alies Poetri Lintangsari Amira Fauzia Rahmah Ananda Apriliah Sari Andhini Apsari Putri Andi Reza` Perdanakusuma Annisa Arifa Sesyazhade Annisa Mursyidah Annisa Nurfitri Annisa Rahmadina Anvel Anvel Apriyanti Apriyanti Ardyani Nalendri Styadi ari kusyanti Arinda Dewi Listikowati Arofian Taufi Helmi Atika Baladina Audrey Chyara Luthsa Hannita Dharma Aulia Rahman Azhari Arsyad Bambang Setiyawan Bella Karina Sari Billy Haffas Bondan Sapta Prakoso Brigita Janesta Sinaga Buce Trias Hanggara Bunga Octaviasari Cahyaningtyas Sekar Wahyuni Cantya Danniswara Cerin Genias Cindy Retno Dewati Claudio Canigia Guntara Daniel Sri Bintang Deafinansia Nurido Andiyani Della Akhidatul Izzah Dimas Hariyanto Sudarpi Dimas Yuda Wahyu Cakra Buana Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dinda Hudaifa Dinda Kanya Anky Putri Djoko Pramono Dwi Cahyaningsih Dwi Lis Mardiana Dyah Arifiani Situmorang Dzurriyatul Iflahah Ellen Yanuarti Era Nurria Evanta Yudistira Evika Septianawati Fajar Pradana Falih Farhan Farhan Hisbullah A'isyi Basuki Farhani Ayu Amalina Farisa Aidilla Alfas Fathir Izzuddin Qisthi Fatwa Ramdani, Fatwa Fauzan Tolabi Febry Aditya Wibisono Romadhon Fikri Hernanda Fikri Rizky Adinata Firdausia Indah Romadhanti Firdha Sabiilarrasyad Fitri Resdiyani G. Tulus Hari Ramadhan Gayuh Syahqila Ravdania Ghasa Amalul 'Alam Gibranda Gibranda Goesti Sofi Indah Sari Hanifah Muslimah Az-Zahra Hannifah Muslimah Az-Zahra Hasna Rizki Kurnia Annafi Heru Purnomo Higam Saiful Sadzali Himawat Aryadita I Putu Pradnyana Iswara Iffa Aulia Ulwani Ihramsyah Faishal Sugiyartomo Inas Aqliya Indra Fahrizal Intan Wahyuningtias Iqbal Putra Santosa Istania Salma Jabbar Satrio Wicaksono Januari Siregar Jessica Ayu Trinovanti Juanshar Wicaksono Fajrin Kadek Saka Andrika Putra Kariyoto Kariyoto Khalid Rahmadan Khalid Rahman Komang Candra Brata Lely Hapsari Trihandayani Liyan Nasution Lulud Mardhiartika Putri Lutfi Fanani Mahda Dina Alam Rusbandi Mardiana Dwi Muliani Maria Yulianti Maulani Camaliah Maramida Mayda Arofata Frandini Merlien Yuliana Permatasari Miftahul Asyraf Nur Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Nurendra Mohamad Rifky Pramadanianto Muhammad Afif Fakhri Muhammad Aminul Akbar Muhammad Averous Mahdafikiyah Muhammad Fadhil Muhammad Ibrahim Al Ghazi Saragi Muhammad Ihsan Fadhilah Muhammad Ikhlas Dermawan Muhammad Indra Firdaus Muhammad Ismail Farouqi Muhammad Luthfi Dani Kamil Muhammad Rheza Syafruddin Muhammad Ridho Muhammad Rodhi Rabbani Fadhlurrahman Muhammad Yosa Alfiqie Muhammad Zhafran Auristianto Nabilla Ridha Permana Nada Awaliyah Mas'an Putri Nadiyah Hasnada Naila Elma Nuarisya Nanang Yudi Setiawan Natasha Syahirsah Nerissa Arviana Zagita Ni Komang Tri Puspadewi Niken Hendrakusma Wardani Nurul Ilmi Muhlisah Aziz Nyoman Puja Satria Wibawa Odytri Caesar Mahayani Oktavia Zalma Osa Prisdyana Pamostang William Richard Hamonangan Putera Iga Arrahma Putri Ayu Lestari Putri Sari Yasmi R Bagus Bagaskara Radhy Muhammad Ampera Raga Saputra Heri Istanto Rayhan Adri Renaldi Sidiq Wibowo Resna Yulita Retno Indah Rokhmawati Rian Rizki Prayogo Ridho Robby Prestisiadi Rizki Indra Fanani Rizky Novriansyah Safira Widya Hapsari Salsabilla Syafta Sania Nur Agustina Sanya Nabiela Nuraida Satrio Agung Wicaksono Satrio Hadi Wijaya Satrio Hadi Wijoyo Selaras Aura Mahardhika Septy Kusumaning Pratiwi Shafira Viski Izabal Shiella Regina Febriyanisa Siti Aisah Siti Nur Ayni Siti Saudah Warsiono Sri Wulandari Ningrum Supraptoa Supraptoa Teophilus Hans Juliher Tiara Pangestu Tio Renndy Winarna Tirta Saraswati Tri Wahyu Herlambang Trisna Yuli Heryanto Ulfa Khoirul Azizah Ulfatisa Cahyani Vallian Kautsar Fahdrerazi Venzy Pertiwi Vrishi Magridira Putri Wahid Hasyim Welly Purnomo Weni Gusti Rahayu Widhi Yahya Widhy Hayuhardhika Nugraha Putra Wika Vidi Aryasworo Yusi Tyroni Mursityo Zaenal Kurniawan Zainuri Mahmud