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All Journal Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Ismiarta Aknuranda
Fakultas Ilmu Komputer , Universitas Brawijaya
Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

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Pengembangan Sistem Informasi E-CRM Berbasis Website pada Dinikoe Keramik Farhani Ayu Amalina; Ismiarta Aknuranda; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Dinikoe Keramik is one of UMKM that produce and sell various kinds of souvenir made of ceramic. One of the most important part of the UMKM is the process of selling and retaining customers. The existing sales process at UMKM held by phone call or store visiting. Thus, that existing sales process has disadvantages complaint from the customer is one of that disadvantages that happened oftentimes, that complaint came because of the customers didn't get the fast response about the product and order questions. Moreover, there's no integration information system so that business process in the organization run slowly. Therefore, Dinikoe Keramik needs an information system that using Customer Relationship Management (CRM) strategy to maintain customer loyalty. The system is builded by using Waterfall method which have some processes such as business process analysis and requirements, design, system implementation, and testing. To fulfill the customer's needs, 16 functional needs and 2 nonfunctional needs used as the basic of system development process. The result of system testing showed that the system could meet the user's functional needs, run on the type and version of web browsers tested by the SortSite tool, and effectiveness testing generate 97% score at customer's user group and 83% at sales staff's user group.
Rekomendasi Perbaikan Proses Bisnis Dengan Menggunakan Metode Business Process Improvement (BPI) (Studi Kasus: Badan Penjaminan Mutu, Universitas Widyagama Malang) Dinda Agnes Putri; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 11 (2018): November 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Badan Penjaminan Mutu is the division which play an important role in maintaining the quality of all aspects in Widyagama University in Malang. In the process to business function of control, monitoring, and quality evaluation, and performance of personnel, found some potential problems to achieve the vision and mission of Badan Penjaminan Mutu. The problems are manual business processes, inefficient and not integrated system, complex activities, and inefficient storage system. Therefore, analysis and evaluation also improvement of business process is needed to solve the problems and to maximize the existing process. This research uses Business Process Modelling and Notation (BPMN) to make business process diagrams, the Failure Mode and Effect Analysis (FMEA) method to evaluate and analyse business processes, and Business Process Improvement (BPI) method to make improvements. Afterwards, simulation of current business processes (as is) and recommendations (to be) were implemented to validate and demonstrate the effectiveness of the recommended business process. In the simulation process, the evaluation of business process is valid, and the time analysis is incresed by 61.13%. This happens because manual activities are replaced by system.
Evaluasi dan Perbaikan Rancangan Pemesanan PCB Pada Situs Sfe-Electronics.com Sanya Nabiela Nuraida; Ismiarta Aknuranda; Djoko Pramono
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Printed Circuit Board (PCB) is one of the features available on the SFE-Electronics website. Recommended PCB ordering is expected to meet the needs of PCB buyers who can be ordered according to the needs of the buyer. However, in its application the PCB ordering feature has not been able to increase PCB bookings through the website. Of the total PCB sales only 6 out of 120 buyers make PCB order through the website. This study focuses on the evaluation and preparation of user interface design recommendations by adapting the Human-Centered Design (HCD) method. HCD is an approach method that incorporates a user's view of a system into the software development process to achieve a system that can be used as needed. Research begins with an initial evaluation conducted by identifying and analyzing stakeholders and understanding the user context and exploring the constraints of using PCB bookings. The second stage is to design the results of the first evaluation in which the results of the design is done further evaluation to find constraints on the design results. From the first evaluation stage found three obstacles on ordering PCB that is on aspect of user expectation, aspect of making of online form as ordering facility and participant response aspect. Nine pages of the design were made on the basis of the first evaluation results and from those nine outcomes were further evaluations that found obstacles on the PCB order page and automatic calculations which were then repeated.
Pengembangan Sistem Informasi Pelayanan Surat Keterangan Studi Kasus: Pemerintah Desa Legundi Kecamatan Karangjati Kabupaten Ngawi Tio Renndy Winarna; Ismiarta Aknuranda; Mochamad Chandra Saputra
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Legundi village is located in Kecamatan Karangjati Kabupaten Ngawi East Java. In Legundi government case, public service such as Certificate document administration is still has a lot of troubles and to apply for a Certificate document the applicant must come to the village office. To finish the problem is needed an instrument information system that resolve the certificate and others documents. This research done to know the development of Sistem Informasi Pelayanan Surat Keterangan can be run. To solve the problem it has to do the business process modeling, requirements analysis, design and implementation of information service system certificate by applying an object-oriented approach. After that the implementation of the system will be tested to find does the system can run as the requirements that have been identified. Business process modeling activities produce the As-Is business process model and To-Be business process model, the requirements analysis yields identification of system requirements, as well as visualization of system capabilities in use case diagrams. The result of system design constitutes the documentation of object interaction model into sequence diagram, object model in class diagram, database design, interface design and pseudocode. The result of the implementation constitutes a web-based of Sistem Informasi Pelayanan Surat Keterangan tested and shows the results that the system can run in accordance with the requirement that has been identified previously.
Evaluasi Proses Bisnis Penanganan Pengaduan Nasabah Menggunakan Quality Evaluation Framework (QEF) (Studi Kasus : PT XYZ) Iffa Aulia Ulwani; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT XYZ is a company engaged in banking services. In handling complaints from customers, PT XYZ has a set of standards to maintain customers' trusts in using their services, namely the promptness of Service Level Agreement (SLA) in solving the problems that customers complain about. Unfortunately, SLA inaccuracy still occurs despite the small percentage. Thus, these problems need to be evaluated to measure the performance quality of the existing business processes and analyze whether there is a relevance to the evaluation results with the variation of business processes in PT XYZ. Business processes that have been modeled using petri net in YAWL are then simulated to generate the event log. Event logs are obtained by mining process in ProM tools using variant finder approach to determine the business process variation points. The QEF method is used to measure the gap between the objective of company and the quality of the existing business process. Then, we analyze the relevance of the evaluation results with the point of variabillity that appears. The result of this study shows that 5 points of variation and 3 factors that are not appropriate. Based on the results of calculations threre is no certain contribution with the variation of the evaluation results but can be the trigger of a new variation to reduce the number of nonconformities.
Analisis dan Perbaikan Proses Bisnis Menggunakan Metode Business Process Improvement (BPI) Framework (Studi Kasus Bidang Pengembangan Produk Pariwisata Dinas Pariwisata Kota Batu) Indra Fahrizal; Ismiarta Aknuranda; Nanang Yudi Setiawan
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Tourism Product Development Division of Batu City Tourism Office has 6 business processes; there is Business Travel Certification for Hotel & Restaurant, Services & Tourism Facilities Data Collection, Coordination in Tourism Village Acceleration, Coordination in Tourism Product Development, and East Java Tourism Awards & Characteristically Food Festival, and Tourism Village Development Study. In running the business process there is a trouble such as deadline business data target that not achieved so that it will holding up the next implementation process, administration still paper-based that usually cause losing data. So that must be analysis and business modeling process that can make the process more effective and efficient. In this research used Business Process Improvement method from phase 1: organizing for improvement until phase 3: streamlining. After the business process has been corrected with automation technic and elimination process it come with a result from simulation, there are the lowest time different is in recommendation business process, the making of the final report decrease as much as 1 day 6 hours 10 minutes or 14,70%, and the highest time different is in the process of Services & Tourism Facilities Data Collection that decrease as much as 12 days 5 hours 20 minutes or 56,07%. So, can be concluded that the recommendation business process more efficient because have little time completion compared to business process that runs now in Tourism Product Development Division of Batu City Tourism Office
Evaluasi dan Perbaikan Desain Antar Muka Pengguna Situs Talangin.com Menggunakan Pendekatan Human Centered Design (HCD) Natasha Syahirsah; Ismiarta Aknuranda; Himawat Aryadita
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Talangin.com is an organization engaged in the field of financial technology that utilizes the website as the main window for purchases made between buyers and sellers from other e-commerce. How to do business on Talangin website is the use of funds made by Talangin which will be discarded by the buyer to the gutters in the form of repayments. Talangin is still in the development stage is currently more focused on the use of PHP and not focusing to usability. In addition, there is still an answer in the interaction of users and systems that exist on Talangin sites from the suitability of their interaction with Islamic Shari'a. Based on the poverty, then at this time carried out the evaluation and design website Talangin using Human Centered Design approach (HCD). HCD is a method that involves humans in the process of designing. The research phase is to determine the use, determine the user, dig the design, and anticipate the design. The results of this study are evaluations and designs that have been evaluated with the Focus Group Discussion (FGD) approach and afterwards confirmed with the Talangin, based on the results of the research that have been in accordance with the usefulness and in accordance with Islamic Shari'a.
Analisis Hasil Perbandingan Penerapan Metode Heuristic Evaluation Menggunakan Persona dan Tanpa Persona (Studi Kasus : Situs Web Female Daily) Atika Baladina; Ismiarta Aknuranda; Ari Kusyanti
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

This study aims to analyze the differences in results of usability evaluation using Heuristic Evaluation method without Persona and with Persona. In this study, there are three main steps to get the desired results: making Persona, heuristic evaluation and the analysis of the results, both without Persona and with Persona. The making of Persona in this study using qualitative Persona which start with interviewing 20 respondents who were users of Female Daily Network website. This interview aims to understand users' characteristics and behaviors when accessing the website. Data obtained from interviews is used to build Persona. Website then evaluated using heuristic evaluation method without Persona and heuristic evaluation method with Persona. Each evaluation is carried out by three different evaluators. Results of evaluations from both methods then compared for analysis. Comparison seen from the difference in number of problem findings, graph of the number problems found from each evaluator, problem categories based on severity rating, and differences in heuristic categories that were successfully met from the problems found. The results of this study indicate that evaluations using Heuristic Evaluation method with Persona managed to identify more usability problems than Heuristic Evaluation method without Persona.
Penerapan Model Kesuksesan Delone dan Mclean pada Website Fakultas Ilmu Komputer (FILKOM) Universitas Brawijaya Lely Hapsari Trihandayani; Ismiarta Aknuranda; Yusi Tyroni Mursityo
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

Information system success has a different understanding from technical view, semantic view, and effectiveness. To measure this success alone using only a few variables is not enough but must be measured in its entirety. DeLone emphasize this so that the measurement results can be more thorough than taking measurements only on certain variables. Variables used in this study are system quality, information quality, service quality, usage, user satisfaction, and net benefits. This study aims to do success analysis on FILKOM's website. FILKOM's website has a very important role as a media promotion for Faculty of Computer Science Brawijaya University and online services that provide information for students, lecturers, and other academic community. The implementation of DeLone and McLean models shows that the success rate on FILKOM website is moderate. The use of Pearson product moment analysis justifies the research hyphothesis that each variable has a positive and significant relationship on other variables connected according to DeLone and McLean models. Variables that have a strong influence on other variables are information quality and service quality on user satisfaction variables. Thus, to improve user satisfaction in using or accessing FILKOM website, SI departments must fix how the information provided to always fit with the needs of users and how users can contact the SI departments easily if there is an error.
Analisis Variasi Proses Bisnis Manufaktur Dengan Menerapkan Process Mining (Studi Kasus: PT Kimia Farma, Tbk) Annisa Arifa Sesyazhade; Nanang Yudi Setiawan; Ismiarta Aknuranda
Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer Vol 2 No 12 (2018): Desember 2018
Publisher : Fakultas Ilmu Komputer (FILKOM), Universitas Brawijaya

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Abstract

PT Kimia Farma Tbk, or Kimia Farma is the first company in Indonesia that focus on pharmacy industry and was built on 1817. As the company that has been taking role for a long time, Kimia Farma has their own strict Standard Operational Procedure (SOP) for their manufacture processes. Analysis on the manufacture process, especially related to the variations that have potential to occur in a process is needed to get the optimal performance. The manufacture processes that analyzed in this study are capsule, cream, syrup, and tablet. The first step is to model and simulate the processes one by one based on the SOP using YAWL tools. In parallel, the other first step is to transform the event log from the ERP system using Disco tools. The analysis is applied using process mining method in ProM tools. The goals are to analyze the variant activity that occur in the process and to classify them into restriction or extension. The result shows that the processes of capsule and syrup are not showing any variability in their manufacture process, this finding is proven by the fitness score that reach 1 for each process.. On the other hand, the result shows that tube blowing activity in cream manufacture process is a variability because of its uncertain position, this finding is proven by the fitness score that only reach 0.93 and this variation is also classified as variability by restriction. And the result also indentified that there is a variation that happen in activity In Process Control (IPC) from tablet manufacture process because of its looping activity, this finding is proven by the fitness score that only reach 0.99, and this variation is also classified as a variability by extension.
Co-Authors Abid Bagus Kurniawan Achmad Andriansyah Ade Ayu Puspitasari Adeyaksa Galuh Waluyo Adi Supriyanto Adinda Paraswika Fabanyo Aditya Kahfi Wicaksono Aditya Rachmadi Admaja Dwi Herlambang Agi Putra Kharisma Aldiransyah Rizky Putra Alfa Fidel Reyhan Alfa Nur Fitriana Islami Alfi Nur Rusydi Ali Fikri Alies Poetri Lintangsari Amira Fauzia Rahmah Ananda Apriliah Sari Andhini Apsari Putri Andi Reza` Perdanakusuma Annisa Arifa Sesyazhade Annisa Mursyidah Annisa Nurfitri Annisa Rahmadina Anvel Anvel Apriyanti Apriyanti Ardyani Nalendri Styadi ari kusyanti Arinda Dewi Listikowati Arofian Taufi Helmi Atika Baladina Audrey Chyara Luthsa Hannita Dharma Aulia Rahman Azhari Arsyad Bambang Setiyawan Bella Karina Sari Billy Haffas Bondan Sapta Prakoso Brigita Janesta Sinaga Buce Trias Hanggara Bunga Octaviasari Cahyaningtyas Sekar Wahyuni Cantya Danniswara Cerin Genias Cindy Retno Dewati Claudio Canigia Guntara Daniel Sri Bintang Deafinansia Nurido Andiyani Della Akhidatul Izzah Dimas Hariyanto Sudarpi Dimas Yuda Wahyu Cakra Buana Dinar Indah Dwi Utami Dinda Agnes Putri Dinda Ayu Rudyana Putri Dinda Hudaifa Dinda Kanya Anky Putri Djoko Pramono Dwi Cahyaningsih Dwi Lis Mardiana Dyah Arifiani Situmorang Dzurriyatul Iflahah Ellen Yanuarti Era Nurria Evanta Yudistira Evika Septianawati Fajar Pradana Falih Farhan Farhan Hisbullah A'isyi Basuki Farhani Ayu Amalina Farisa Aidilla Alfas Fathir Izzuddin Qisthi Fatwa Ramdani, Fatwa Fauzan Tolabi Febry Aditya Wibisono Romadhon Fikri Hernanda Fikri Rizky Adinata Firdausia Indah Romadhanti Firdha Sabiilarrasyad Fitri Resdiyani G. Tulus Hari Ramadhan Gayuh Syahqila Ravdania Ghasa Amalul 'Alam Gibranda Gibranda Goesti Sofi Indah Sari Hanifah Muslimah Az-Zahra Hannifah Muslimah Az-Zahra Hasna Rizki Kurnia Annafi Heru Purnomo Higam Saiful Sadzali Himawat Aryadita I Putu Pradnyana Iswara Iffa Aulia Ulwani Ihramsyah Faishal Sugiyartomo Inas Aqliya Indra Fahrizal Intan Wahyuningtias Iqbal Putra Santosa Istania Salma Jabbar Satrio Wicaksono Januari Siregar Jessica Ayu Trinovanti Juanshar Wicaksono Fajrin Kadek Saka Andrika Putra Kariyoto Kariyoto Khalid Rahmadan Khalid Rahman Komang Candra Brata Lely Hapsari Trihandayani Liyan Nasution Lulud Mardhiartika Putri Lutfi Fanani Mahda Dina Alam Rusbandi Mardiana Dwi Muliani Maria Yulianti Maulani Camaliah Maramida Mayda Arofata Frandini Merlien Yuliana Permatasari Miftahul Asyraf Nur Mochamad Chandra Saputra Mochamad Chandra Saputra Mochammad Nurendra Mohamad Rifky Pramadanianto Muhammad Afif Fakhri Muhammad Aminul Akbar Muhammad Averous Mahdafikiyah Muhammad Fadhil Muhammad Ibrahim Al Ghazi Saragi Muhammad Ihsan Fadhilah Muhammad Ikhlas Dermawan Muhammad Indra Firdaus Muhammad Ismail Farouqi Muhammad Luthfi Dani Kamil Muhammad Rheza Syafruddin Muhammad Ridho Muhammad Rodhi Rabbani Fadhlurrahman Muhammad Yosa Alfiqie Muhammad Zhafran Auristianto Nabilla Ridha Permana Nada Awaliyah Mas'an Putri Nadiyah Hasnada Naila Elma Nuarisya Nanang Yudi Setiawan Natasha Syahirsah Nerissa Arviana Zagita Ni Komang Tri Puspadewi Niken Hendrakusma Wardani Nurul Ilmi Muhlisah Aziz Nyoman Puja Satria Wibawa Odytri Caesar Mahayani Oktavia Zalma Osa Prisdyana Pamostang William Richard Hamonangan Putera Iga Arrahma Putri Ayu Lestari Putri Sari Yasmi R Bagus Bagaskara Radhy Muhammad Ampera Raga Saputra Heri Istanto Rayhan Adri Renaldi Sidiq Wibowo Resna Yulita Retno Indah Rokhmawati Rian Rizki Prayogo Ridho Robby Prestisiadi Rizki Indra Fanani Rizky Novriansyah Safira Widya Hapsari Salsabilla Syafta Sania Nur Agustina Sanya Nabiela Nuraida Satrio Agung Wicaksono Satrio Hadi Wijaya Satrio Hadi Wijoyo Selaras Aura Mahardhika Septy Kusumaning Pratiwi Shafira Viski Izabal Shiella Regina Febriyanisa Siti Aisah Siti Nur Ayni Siti Saudah Warsiono Sri Wulandari Ningrum Supraptoa Supraptoa Teophilus Hans Juliher Tiara Pangestu Tio Renndy Winarna Tirta Saraswati Tri Wahyu Herlambang Trisna Yuli Heryanto Ulfa Khoirul Azizah Ulfatisa Cahyani Vallian Kautsar Fahdrerazi Venzy Pertiwi Vrishi Magridira Putri Wahid Hasyim Welly Purnomo Weni Gusti Rahayu Widhi Yahya Widhy Hayuhardhika Nugraha Putra Wika Vidi Aryasworo Yusi Tyroni Mursityo Zaenal Kurniawan Zainuri Mahmud