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All Journal JURNAL SISTEM INFORMASI BISNIS Jurnal JSIKA Jurnal Terapan Abdimas Sistemasi: Jurnal Sistem Informasi Informatika Mulawarman: Jurnal Ilmiah Ilmu Komputer SELAPARANG: Jurnal Pengabdian Masyarakat Berkemajuan Jurnal Sisfokom (Sistem Informasi dan Komputer) Majalah Ekonomi Jurdimas (Jurnal Pengabdian Kepada Masyarakat) Royal JATI EMAS (Jurnal Aplikasi Teknik dan Pengabdian Masyarakat) Jurnal Infortech Teknika Jurnal Sistem Informasi Universitas Dinamika Sewagati Jurnal Informatika Polinema (JIP) Majority Science Journal
Mohammad Al Hafidz
Program Studi Sistem Informasi, Universitas Hayam Wuruk Perbanas, Surabaya, Jawa Timur
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Journal : Jurnal Sistem Informasi Universitas Dinamika

 1 
Rancang Bangun Aplikasi Analisis pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Layanan Perpustakaan Kota Surabaya Hafidz, Mohammad Al; Sulistiowati, Sulistiowati; Maulana, Yoppy Mirza
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 4, No 1 (2015)
Publisher : Jurnal Sistem Informasi Universitas Dinamika (JSIKA)

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Abstract

Library of Surabaya government provides the aim of ensuring the service which is always oriented to the satisfaction of the people. For that reason, it needs customer satisfaction measurement procedure. However, Surabaya library has difficulties in processing data, analyzing data, up to the present report. It has an impact on delays and errors in reporting the results of the measurement of customer satisfaction. To overcome these problems, it was made an application as the solution of analyzing the effect of service quality. The process of making the application starts from data processing to determine the value of the variables. The results of the process were analyzed using linear regression method. This method can indicate a causal relationship to know which types of library services affect customer satisfaction. Further analysis of the results can be presented in the form of a report automatically as the results of the analysis of customer satisfaction in Surabaya library. At the implementation phase, this application is used to demonstrate the feasibility of testing the value of 100%. Based on tests on sample data questionnaire in 2012 for public library service, the result showed that service quality influences the customer satisfaction.
Rancang Bangun Aplikasi Analisis pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan pada Layanan Perpustakaan Kota Surabaya Mohammad Al Hafidz; Sulistiowati Sulistiowati; Yoppy Mirza Maulana
Jurnal Sistem Informasi dan Komputerisasi Akuntansi (JSIKA) Vol 4, No 1 (2015)
Publisher : Jurnal Sistem Informasi Universitas Dinamika

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Library of Surabaya government provides the aim of ensuring the service which is always oriented to the satisfaction of the people. For that reason, it needs customer satisfaction measurement procedure. However, Surabaya library has difficulties in processing data, analyzing data, up to the present report. It has an impact on delays and errors in reporting the results of the measurement of customer satisfaction. To overcome these problems, it was made an application as the solution of analyzing the effect of service quality. The process of making the application starts from data processing to determine the value of the variables. The results of the process were analyzed using linear regression method. This method can indicate a causal relationship to know which types of library services affect customer satisfaction. Further analysis of the results can be presented in the form of a report automatically as the results of the analysis of customer satisfaction in Surabaya library. At the implementation phase, this application is used to demonstrate the feasibility of testing the value of 100%. Based on tests on sample data questionnaire in 2012 for public library service, the result showed that service quality influences the customer satisfaction.
Co-Authors Adeliafitri Nabillah Apol Pribadi Apol Pribadi Ari Cahaya Puspitaningrum Ari Cahaya Puspitaningrum Bekti Cahyo Hidayanto Berno Doduk, Thomas Aquino Cahyo, Muhammad Kevin Dwie Deny Hermansyah Djunaedi, Arif Zeinfiki Endah Septa Sintiya Endah Septa Sintiya Feby Artwodini Muqtadiroh Femmy Liana Purnomo Femmy Liana Purnomo Firmansyah, Rayhan Abdillah Putra Fitrani, Laqma Dica Heri Supriyanto Iramani Iramani Iramani, Iramani Irmasari Hafidz Karyawan, M Anang Kautsar Riza Salman Khakim Ghozali Kholid, Ikhwan laqma dica fitrani Lazuardy, Nouval Maulidya Effendi, Pradita Mei Murni, Nur Suci I. Moch. Anang Karyawan Mochamad Nurhadi Muazaroh Muazaroh, Muazaroh Muhamad Basyrul Muvid Muhamad Basyrul Muvid Muhammad Abdullah Muhammad Kevin Dwie Cahyo Muhammad Septama Prasetya Muhammad Septama Prasetya Nabillah, Adeliafitri Nanang Shonhadji Naristi, Keysa Pradita Maulidya Effendi Prasetya, Muhammad Septama Puspitaningrum, Ari Cahaya Reza Tianto Rita Sari Rita Sari Rr. Iramani Sayekti Harits Suryawan Sri Lestari Kurniawati Sulistiowati Sulistiowati Sulistiowati Sulistiowati Sulistiowati Sulistiowati, Sulistiowati Suparno Suparno Supriyati Supriyati Thomas Hanandry Dewanto Titis Puspitaningrum Titis Puspitaningrum Dewi Kartika Tony Soebijono Tony Soebijono Wiwik Lestari Yanuandika Akbar Yoppy Mirza Maulana Yoppy Mirza Maulana Yudha Herlambang Cahya Pratama Zuhdi, Rafi