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Journal : HUMANIS

Complaints Speech Acts between Customer and Staff at Western Cafe Putri, Ni Kadek Melia; Dian Puspita Candra, Komang
Humanis Vol 28 No 3 (2024)
Publisher : Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JH.2024.v28.i03.p09

Abstract

A complaint is an expression of dissatisfaction about an act, omission, decision, or service that expects of the feedback given by the user. This study focuses on an interaction between customer and server: Western Café In Canggu strongly conveys the interaction using speech act categories. The objective of this study is to ascertain the many classifications of speech acts employed within the context of interactions between restaurant customers and servers. The method and technique used to capture data for this study were qualitative analysis and note-taking. Furthermore, the data were analyzed by using theory: Searle’s theory of speech act (1969) and Austin (1962) is used to define and classify the categories of speech act used by the server and customer. The findings show from every interaction that guest and server made and expressing of directive and expressive. Directive point is the most common illocutionary act used in conversation that how make easier the hearer to understand what the speaker mean.
Menemukan Ujaran Perintah pada Film Missing (2023): Tindak Ilokusi Direktif Asih, Ni Kadek Agustina Yunita; Dian Puspita Candra, Komang
Humanis Vol 28 No 2 (2024)
Publisher : Udayana University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24843/JH.2024.v28.i02.p05

Abstract

This study aims to analyze command in directive illocutionary acts and the types and intentions of the command depending on the context found in the movie entitled Missing (2023). This qualitative quantitative research applies the theory proposed by Searle & Vanderveken (1985) for data analysis. In presenting the data, this study used formal and informal methods. The result shows that the amount of command in directive illocutionary act is 63 utterances with the details: utterance by June 17 (27%), Dad 13 (21%), Mom 12 (19%), Police 7 (11%), Veena 3 (5%), US Embassy 3 (5%), Javi 3 (5%), Kevin 2 (3%), Girl 1 (2%), Gomes 1 (2%), 911 Dispatcher 1 (2%). June as the main character becomes a person with the most frequently utters Command Directive Illocutionary Act in this movie.
Co-Authors Adrianus Sudirman, Yakobus Adriano Lajar Anak Agung Ari Purnami Andari, Ni Komang Meri Andini, Febriya Andri Permana, I Putu Anggriani, Ni Putu Apriesa, I Dewa Gede Fernanda Aditya Arini, Ni Kadek Ayu Arini Ariyaningsih, Ni Nyoman Deni Asih, Ni Kadek Agustina Yunita Astini, Ni Wayan Siska Ayu Meriandari, Ni Rai Basilia Anita Setiawati Darvolusius Nggara Dayabhi, Ni Kadek Saina Desak Putu Eka Pratiwi Dewi, Ketut Setia Dewi, Ni Kadek Sindia Dewi, Ni Made Permata Dewiyani, Miasari Eldis, Plasidiana Enos Bodu Saga Harianja, Fina Avianti I Dewa Ayu Devi Maharani Santika I G. A. Sri Rwa Jayantini I Gede krisna Dea putra I Gusti Ayu Vina Widiadnya Putri I Gusti Bagus Wahyu Nugraha Putra I Ketut Adi Lanang Iswara I Komang Agus Tri Mahendra I Komang Sulatra I Nengah Sudipa I Nyoman Weda Kusuma I Putu Yoga Jelantik Palguna I Wayan Juniartha I.G.B. Wahyu Nugraha Putra Ida Bagus Gde Nova Winarta Ida Bagus Gede Nova Winarta IGA Vina Widiadnya Putri Jas, Paulinus Jaya, Made Dhaniswara Jayantini, I. G. A Sri Rwa Kamajaya, I Kadek Putra Lajar, Yakobus Adriano Laksmiati, Ni Made Putri Lembu, Eufronius Sarino Made Henra Dwikarmawan Sudipa Maharani, Putu Devi Mahendra, I Komang Agus Tri Marantika , I Made Yogi Marantika, I Made Yogi Maria Yasinta Juita Ngadu, Dominikus Ngurah, Si Made Ngurah Paramaartha Ni Kadek Anggi Andriani Ni Kadek Martini Ni Ketut Ica Rahayuni Ni Made Sri Maheswari Paramitha Ni Made Verayanti Utami Ni Nyoman Deni Ariyaningsih Ni Putu Cahya Megandari Ni Putu Ira Suartini NI WAYAN SUASTINI Nurcahyadi, Yulian Kristalia Prastiawan, IB Maha Adi Prastiawan Pratiwi, Ayu Novia Putri, IGA Vina Widiadnya Putri, Ni Kadek Melia Putri, Ni Luh Putu Renata Utami Putu Devi Maharani Saidi, Alvien Adham Rizkyanto Saputra, I Made Angga Sari, Ni Kadek Sintya Purnama Skolastika, I Made Perdana Sudiyono, Boyke Adimas Triyogo System, Administrator System, Administrator Utami, Ni Putu Cahyani Putri Valentina, Ni Kadek Wijaya, I Kadek Yoga Winarta, Ida Bagus Gde Nova Winarta, Ida Bagus Gede Nova Yanti, Ni Wayan Wahyudi Yanti Yasa, I Gusti Ngurah