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PENGARUH KUALITAS PELAYANAN DAN NILAI PELANGGAN TERHADAP KEPUASAN ANGGOTA (Studi pada Koperasi Simpan Pinjam Langgeng Makmur Surabaya) Muhajir, Ali
eBA Journal: Journal Economics, Bussines and Accounting Vol 1 No 2 (2015): eBA JOURNAL
Publisher : Fakultas Ekonomi Universitas Darul 'Ulum Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32492/eba.v1i2.313

Abstract

           This research take a title the Influences of service quality and Consumer Value Toward Member Satisfaction of Langgeng Makmur Cooperation which moved in lend and borrow financial service. This research purpose to recognize how variable role of service quality and consumer value  in order to increase member satisfaction of Langgeng Makmur Cooperation Surabaya. From both independent variables that are service quality and consumer value which one is dominantly role increasing satisfaction of cooperation member.            Data collected through questionnaire method toward 74 respondents or service user of Langgeng Makmur cooperation Surabaya that gained by using Simple Random Sampling technique. Analysis that used is multiple linear regression analysis with computer software aided SPPS 20.00.            From the analysis yield can be concluded that service quality variable and consumer value simultaneously have influence toward satisfaction level of member Langgeng Makmur cooperation Surabaya. It is compatible with hypothesis posed, get proved with calculation result by using multiple linear regression method where gained value R2  as high 0,715 or 71,50% member satisfaction influenced by service quality and consumer value variables while the rest is 28,5% influenced with other factor that uncalculated in this research. Then from both independent variables researched that are service quality and consumer value, based on variable t-test or partial test can be concluded that most dominant which influence member satisfaction level in Langgeng Makmur cooperation Surabaya  is service quality variabel, where it can be proved with regression value between service quality variable and member satisfaction as many 0,642 or 64,20% member satisfaction influenced by service quality in assumption value consumer is nil and correlation value as 0,801 or 80,10% with significant level 0,000 or far under alpha value as 0,05 or 5%.
ANALISIS PERBANDINGAN KINERJA KEUANGAN DENGAN METODE CAR ANTARA PT. BRI (Persero) Tbk DAN PT. BNI (Persero) Tbk YANG TERDAFTAR DI BEI Karimah, Anifatul; Dwiningwarni, SS; Masyhadi, H; Muhajir, Ali
eBA Journal: Journal Economics, Bussines and Accounting Vol 4 No 2 (2018): eBA JOURNAL
Publisher : Fakultas Ekonomi Universitas Darul 'Ulum Jombang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32492/eba.v4i2.616

Abstract

Banks are financial institutions that play an important role in the economy of a country. Therefore, the existence of a healthy bank is very necessary. This study aims to compare the financial performance of Indonesian people's banks (BRI) and Indonesian state banks (BNI) based on financial ratio analysis listed on the Indonesia Stock Exchange for the period 2012-2016. The study uses the CAR (Capital Adequacy Ratio) method in which the ratio shows how far all bank assets that contain risks (credit, participation, securities, bills at other banks) are also financed from the bank's own capital funds in addition to obtaining funds from sources sources outside the bank, such as community funds, loans (debts), etc. ... The results of this study indicate that the CAR ratio in BRI is better than that of BNI banks. This proves that the CAR ratio and financial performance at BRI banks are better than BNI banks. Because it can manage capital as well as possible and accommodate the risk of loss. The results also show that BRI is better known to the lower middle class.
Pengaruh Pengawasan Mutu Terhadap Pengambilan Keputusan Konsumen Menggunakan Layanan Jasa Servis Komputer Pada Cv. Eltech Gresik Ali muhajir
Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Vol 1, No 1 (2016): April 2016
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.732 KB) | DOI: 10.30737/ekonika.v1i1.6

Abstract

Penelitian ini mengambil judul “Pengaruh Pengawasan Mutu Terhadap Pengambilan Keputusan Konsumen menggunakan Layanan Jasa Servis Komputer Pada CV. Eltech Gresik” Penelitian ini bertujuan untuk mengetahui pelaksanaan pengawasan mutu dan juga untuk mengetahui pengaruh pengawasan mutu terhadap pengambilan keputusan konsumen atas layanan jasa pada CV. Eltech Gresik. Tahapan pengujian melalui persiapan, pengawasan selama proses dan tahap pemeriksaan akhir. Pengujian juga dilakukan melalui metode kuesioner terhadap 75 orang responden atau pengguna jasa servis komputer CV. Eltech Gresik, yang diperoleh dengan menggunakan teknik Simple Random Sampling. Analisis yang dilakukan adalah analisis regresi linier berganda dengan bantuan perangkat komputer program SPSS. Dari hasil analisis disimpulkan bahwa, pertama, CV. Eltech telah melakukan tahapan demi tahapan servis sesuai dengan keinginan konsumen, kedua, hasil perhitungan koefisien korelasi (R) sebesar 0,725. Hal ini menunjukan bahwavariabel pengawasan mutu yang terdiri dari produk (X1), Harga (X2), Tempat (X3), dan Promosi (X4) memiliki hubungan kuat terhadap variabel keputusan konsumen (Y). Sedangkan nilai koefisien determinasi (R2) sebesar 0,525 menunjukan bahwasecara simultan variabel Produk (X1), Harga(X2), Tempat(X3), dan Promosi(X4) memberi konstribusi  terhadap keputusan konsumen. Kata Kunci : Pengawasan Mutu, Keputusan konsumen, pelayanan.
Analisis Pengaruh Motivasi Dan Pengembangan Karir Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Pt. Mitra Alami Gresik) Ali Muhajir
Jurnal Ekonika : Jurnal Ekonomi Universitas Kadiri Vol 4, No 2 (2019): September 2019
Publisher : Universitas Kadiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (115.059 KB) | DOI: 10.30737/ekonika.v4i2.448

Abstract

This study aims to determine : (1) The influence of motivation on job satisfaction. (2) To determine the effect of career development on job satisfaction. (3) To determine the effect of motivation on employee performance through job satisfaction. (4) To determine the effect of career development on employee performance through job satisfaction at PT. Mitra Alami Gresik. This research uses quantitative methods. The sample used was 74 respondents. By using multiple linear regression analysis. The results showed that : (1) Motivation has a direct effect on job satisfaction. (2) Career development has an effect on job satisfaction. (3) Motivation affects employee performance. (4) Career development influences employee performance (5) Job satisfaction affects employee performance. (6) Motivation, career development, and job satisfaction simultaneously affect employee performance at PT. Mitra Alami Gresik.ABSTRAK Penelitian ini bertujuan untuk mengetahui : (1) Pengaruh motivasi terhadap kepuasan kerja. (2) Untuk mengetahui pengaruh pengembangan karir terhadap kepuasan kerja. (3) Untuk mengetahui pengaruh motivasi terhadap kinerja karyawan melalui  kepuasan kerja. (4) Untuk mengetahui pengaruh pengembangan karir terhadap kinerja karyawan melalui  kepuasan kerja pada PT. Mitra Alami Gresik. Penelitian ini menggunakan metode kuantitatif. Sampel yang digunakan sebanyak 74 responden. Dengan menggunakan analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa : (1) Motivasi  berpengaruh langsung terhadap kepuasan kerja. (2) Pengembangan karir berpengaruh terhadap kepuasan kerja. (3) Motivasi berpengaruh terhadap kinerja karyawan. (4) Pengembangan karir berpengaruh terhadap kinerja karyawan. (5) Kepuasan kerja berpengaruh terhadap kinerja karyawan. (6) Motivasi, pengembangan karir, dan kepuasan kerja secara simultan berpengaruh terhadap kinerja karyawan pada PT. Mitra Alami Gresik. 
DAMPAK KEPUASAN KERJA DAN KOMITMEN TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) PADA KARYAWAN USAHA KECIL DAN MENENGAH (UKM) (STUDI KASUS UKM DI LAMONGAN) Ali Muhajir; Martha Laila Arisandra
HUMANIS: Jurnal Ilmu-Ilmu Sosial dan Humaniora Vol 10 No 1 (2018): Januari
Publisher : LPPM UNISDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/humanis.v10i1.306

Abstract

The purpose of this study is to analyze the impact of job satisfaction and commitment to OCB on the employees of small and medium enterprises (SMEs). Data were obtained from questionnaires. Population at this penalitian is Employee at CV. Paradila as many as 150 Employees and CV. Stars while samples taken 25% obtained as many as 50 people or respondents. F test results obtained F arithmetic > F table (86.085 > 3.20). This proves that job satisfaction variable and commitment to organizational citizenship behavior (OCB) on employees of small and medium enterprises (SMEs) simultaneously influence while t test results obtained X 1 (job satisfaction) t count> t table (3.321> 1.667) while X2 (commitment) is at t count> t table (4.707> 1.667) so it is concluded that the influence of organizational commitment is more dominant than job satisfaction Organizational Citizenship Behavior (OCB) on SME employees.
Inovasi Layanan PT Mitra Tour Dan Travel Dalam Meningkatkan Kualitas Pelayanan Sebagai Upaya Eksistensi Di Era Persaingan Global Ali Muhajir
Tasyri` : Jurnal Tarbiyah-Syari`ah-Islamiyah Vol 27 No 2 (2020): October 2020
Publisher : LPPM STAI Ihyaul Ulum Gresik

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/tasyri.v27i2.96

Abstract

This study aims to describe the innovations that have been made by PT. Mitra Tour and Travel Gresik and describe the service quality of PT. Tour and Travel Partners after making innovation as an effort to exist in the era of global competition. This type of research used by researchers is descriptive qualitative. Data collection techniques in this study were interviews, documentation and observation. Data analysis techniques consist of data reduction, data presentation and conclusion drawing. The results showed that the service innovation that had been developed by PT. Tour and Travel Partners are PLN payments, PDAM payments, BPJS payments, internet payments, top up credit, Multi finance, tax and vehicle registration, delivery of packages and documents, money transfers, and OVO, Brizzi, Link Aja, Dana iso balances. For service quality PT. Mitra Tour and Travel seen from the tangible dimensions, reliability, responsiveness, assurance and empathy in general are very good.
Analisis Kinerja Keuangan dengan Metode Economic Value Added (EVA) (Studi pada PT. Behin Karya Tahun 2015-2019 ) Ali Muhajir
JES (Jurnal Ekonomi Syariah) Vol 5, No 2 (2020): September
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.563 KB) | DOI: 10.30736/jesa.v5i2.91

Abstract

This study sample aims to measure the financial performance of PT. Behin Karya in 2015-2019 using the economic value added (EVA) method. This study uses a descriptive method with a quantitative approach. The population in this study is the financial statements of PT. Behin Karya 2015-2019. This study’s sample is the company's financial statements, especially the balance sheet and income statement. The results showed that the overall financial performance of PT. Behin Karya, using the Economic Value Added (EVA) method is excelent, because it has succeeded in achieving a positive value, despite fluctuating. This is because the operating profit generated by the company in 2015-2019 is very high so that it can be compared between the capital charges value and the NOPAT value that the NOPAT value is higher than the capital charges value. Keywords: financial performance; economic value added (EVA)
Program Pengembangan Kewirausahaan Mahasiswa dan Alumni Di Universitas Islam Darul Ulum Lamongan Ali Shodikin; Wahyu Kyestiati Sumarno; Sutardi Sutardi; Ali Muhajir
Jurnal Pemberdayaan Masyarakat Vol 3 No 2 (2018): November
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat (LPPM)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (387.573 KB) | DOI: 10.21067/jpm.v3i2.2636

Abstract

At this time, a lot of news about unemployment of higher education graduates became a special concern for the campus as the organizer. The solutions adopted include entrepreneurship education programs for students and graduates. But often entrepreneurship education programs that are carried out are not continuous and sporadic in order to obtain less optimal results. The entrepreneurship development program aims to provide entrepreneurship guidance for students and alumni of Universitas Islam Darul Ulum by prioritizing the concept of sustainable training and coaching and adjusting tenant issues. This program uses a three-phase of Participatory Action Learning System (PALS) approach, namely awareness, entrepreneurship capacity building, and institutionalization. The results were obtained that this program provided improvements in tenant management, produced science and technology-based products and formed cooperation with related parties.
PENGARUH PROMOSI, LOKASI, DAN PELAYANAN TERHADAP KEPUASAN PELANGGAN JASA SERVIS MOTOR (Studi Pada Servis Motor Ahass Jati Indah Karanggeneng Lamongan) Ali Muhajir; Ratnasari Ratnasari
J-MACC Vol 4 No 1 (2021): April
Publisher : Fakultas Ekonomi Universitas Islam Darul Ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52166/j-macc.v4i1.2410

Abstract

This study aims to determine the effect of promotion, location and service partially on customer satisfaction in the beautiful teak Ahass. To find out the effect of promotion, location and service simultaneously on customer satisfaction in the beautiful teak Ahass. The sampling technique uses a non-probability sampling technique that is accidental sampling and the number of respondents is 100 people. The method used is quantitative descriptive. The results of multiple linear regression analysis obtained by the equation Y = 3.428 + 0.270 X1 + 0.112 X2 + 0.393 X3. The results of the partial analysis using the t test obtained t count promotion variable X1 is (4.632) with a significant level of 5% t table 1.984. Location X2 (1.995) with a significant level of 5% t table 1.984, service X3 (6.295) with a significant level of 5% t table 1.984 has a positive and significant effect on customer satisfaction. The calculation results from the F test obtained the calculated F value of 45,942 while the F table of 2.70. The results of the value of R square + 0.577 means that promotion, location, and service affect customer satisfaction by 57.7% while the remaining 42.3% is influenced by variables outside of promotion, location and service. Promotion variables (X1), location (X2), and service (X3), partially affect customer satisfaction (Y). Promotion variables (X1), location (X2), and service (X3), simultaneously affect customer satisfaction. Among the promotion variables (X1), location (X2), and service (X3) the most dominant influence was the service variable (X3), with a coefficient value of 0.393.
ANALISIS PENGARUH HARGA, KUALITAS PRODUK, DAN LOKASI TERHADAP LOYALITAS PELANGGAN DISTRO MAYANG MADU PACIRAN LAMONGAN Ana Fitriyatul Bilgies; Ariefah Sundari; Ali Muhajir; Heni Purnama Putra
J-MACC Vol 4 No 2 (2021): Oktober
Publisher : Fakultas Ekonomi Universitas Islam Darul Ulum Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The development of the local community and is risen by the end of it would have an impact to an increased the needs of the people , one of these is the credits really needed by the prices of clothing or clothing .This can be traced to looked the more likely side to become a point of significant both as an advance of this business operators take part in the bali distro to meet the needs of the world largest oil consumers clothes paid at the end .Distro Mayang Madu should have received assistance from one seller prices of clothing of the largest memorials in Paciran Lamongan that provides the needs of prices of clothing people in the north coast and the surrounding areas .To win over the competition in the marketing of their products it takes of customers who are a disloyal .Of customers who are a disloyal to putt as well as they would have to re pt indofood acquired misp shares in time to come and inform to others for what is perceived . This study aims to to analyze the influence of the price of , the product quality , as well as the location against customers loyalty Distro Mayang Madu In Paciran Lamongan .Closer look at of this research is descriptive of quantitative .Percent of the population on this research including an in the number of subscribers 400 .The technique of over the withdrawal of funds by smeru within the was used in the study random sampling to the total number of samples from 80 .The technique of the collection of data using the primary data was obtained from the questionnaire that has been tested the validity of and reliabilitasnya .Of the data analysis that is used is identification economic assumptions agreed to at the fit and proper test classical , it is anticipated that analysis linear regression of multiple , the coefficients determined and efforts whatever survives this test a hypothesis with use some help a nice little software you spss .The result of this research showing the price of ( h ) had a positive impact on customers loyalty ( lp ) Distro Mayang Madu In Lamongan .The product quality ( kp ) had a positive impact on customers loyalty ( lp ) Distro Mayang Madu in lamongan .As well as the location ( l ) exert a positive influence against customers loyalty ( lp ) of a Distro Mayang Madu in Lamongan.