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Syarifuddin , Didin
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Implementation Analysis Safety Culture to Improve the Quality of Health Services Zulfa Nurul Fath; Dasrun Hidayat; Didin Syarifuddin
Research of Service Administration Health and Sains Healthys Vol. 6 No. 2 (2025): Research of Service Administration Health and Sains Healthys (Desember)
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/rehat.v6i2.9256

Abstract

This study aims to analyze the implementation of patient safety culture at Kimia Farma Kosambi Karawang Clinic using a mixed methods approach with a sequential exploratory design. The research is motivated by the importance of safety culture as an indicator of healthcare service quality, especially considering the continued occurrence of incidents such as patient falls and the use of non- sterile equipment. The qualitative method involved in-depth interviews and observations of medical staff and management, while the quantitative method used a questionnaire based on 12 dimensions from AHRQ and was analyzed using SPSS. The findings show that active involvement of management, compliance of healthcare workers, and effective communication significantly contribute to the development of a strong safety culture. Identified barriers include low incident reporting, limited regular training, and weak inter-team collaboration. Recommended strategies include strengthening transformational leadership, implementing a non-punitive reporting system, SBAR communication training, and integrating local values into the organizational culture. The study concludes that the success of safety culture implementation highly depends on collaboration between management and healthcare workers in building a safe, adaptive, and sustainable service system, while also offering theoretical and practical contributions to the development of safety culture in primary healthcare settings.
nteraksi Sosial di Lingkungan Orange Hotel dalam Mendukung Pariwisata Annisa Febi; Didin Syarifuddin
Jurnal Ilmiah Akomodasi Agung Vol 13 No 1 (2026): Jurnal Ilmiah Akomodasi Agung
Publisher : Akademi Pariwisata Darma Agung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51827/jiaa.v13i1.248

Abstract

Penelitian ini bertujuan untuk menganalisis interaksi sosial di lingkungan Orange Hotel-Ximen Taipei dalam mendukung aktivitas pariwisata. Pemilihan topik didasarkan pada pentingnya peran industri perhotelan sebagai salah satu sektor pendukung yang berkontribusi terhadap kenyamanan, kepuasan, dan pengalaman wisatawan selama melakukan perjalanan. Metode yang digunakan dalam penelitian ini adalah pendekatan kualitatif deskriptif dengan teknik pengumpulan data berupa observasi, wawancara, dan dokumentasi. Hasil penelitian menunjukkan bahwa interaksi sosial yang terjalin antara staf hotel dan wisatawan berlangsung secara positif melalui komunikasi yang efektif, pelayanan yang ramah, serta sikap hospitality yang baik. Selain itu, kerja sama yang harmonis antarpegawai turut mendukung kelancaran operasional hotel dan meningkatkan kualitas pelayanan kepada wisatawan. Keberadaan Orange Hotel-Ximen Taipei juga memberikan kontribusi terhadap pengalaman wisatawan melalui lokasi yang strategis, kemudahan akses informasi, dan pelayanan yang responsif terhadap kebutuhan pengunjung. Meskipun terdapat tantangan berupa perbedaan bahasa dan latar belakang budaya wisatawan, kualitas interaksi sosial yang baik terbukti mampu meningkatkan kepuasan wisatawan dan memperkuat citra positif hotel sebagai salah satu pendukung aktivitas pariwisata di kawasan Ximending. Dengan demikian, interaksi sosial menjadi faktor penting dalam mendukung kualitas pelayanan hotel dan perkembangan sektor pariwisata
Co-Authors A. Rohendi, A. Rohendi Acep Rohendi Adi Suparwo Alifa Ulzana Anggi Dwiyanti Ani Nuraeni Annisa Febi Ansela Riantung Chairil M Noor Comariah Raden Ayu Dasrun Hidayat Diva Aprilia, Amanda Doni Purnama Alamsyah Doni Purnama Alamsyah Endang Komara Erick Aditiya Saputra Erliany Syaodih Fachri Muhammad, Kevin Faizal Hamzah Fitri Sukma Dewi Haqi, Gibraltar Kasyiful Iis Iskandar Inna Intani Mustopa Jenie Posumah Julianti, Santi Sagita Kartika Dewi Kartika Dewi Layla, Isni Lestariono, Lestariono Lukmanul Hakim Maria Theresia Pinsasia Meiske Lasut Mohammed, Hayder Alhadey Ahmed Mohammed, Hayder Alhadey Ahmed Muhammad Joni Chandra Musafa Musafa Musafa Musafa Nayu Hestyna Wardany Nova Handayani, Nova Novira Azelikha, Fionny Paulus Robert Tuerah Pinaringsih Kristiutami, Yuliana Pipit Mutiara Prayudha Satya Bhakti Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Puspita Dewi, Dita Putri Riva Somantri R. Poppy Yaniawati Raden Muhammad Nobel Radiffa Chikal Nayandra Rahmat Priyanto, Rahmat Rahmawati, Tia Rezi Erlim Rian Andriani Riantung, Ansela Romi Mesra Rosidawati Wiradirja, Imas Sari, Dhiastika Nanda Setiyariski, Ramdani Shallomitha, Sharon Rosie Sopa Martina Sopa Martina Sopa Martina, Sopa Sulistiyanto, Henri Suryana Suryana Suryana Tara Shinta Yuliani Taufik Hidayat Wardani, Sopian Willma Fauzzia Yuliana Pinaringsih Kristiutami Zulfa Nurul Fath