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All Journal Infotech Journal Jurnal Tataloka Journal of Information Technology and Computer Science (JOINTECS) JURNAL ILMIAH GEOMATIKA Jurnal Geografi, Edukasi dan Lingkungan JOURNAL OF APPLIED INFORMATICS AND COMPUTING JMM (Jurnal Masyarakat Mandiri) JITTER (Jurnal Ilmiah Teknologi Informasi Terapan) Krea-TIF: Jurnal Teknik Informatika Jambura Geoscience Review JATI (Jurnal Mahasiswa Teknik Informatika) JURNAL CITRA WIDYA EDUKASI Jurnal Riset Jakarta International Journal of Educational Research and Social Sciences (IJERSC) ETNIK : Jurnal Ekonomi dan Teknik JITSI : Jurnal Ilmiah Teknologi Sistem Informasi MASTER: Jurnal Manajemen Strategik Kewirausahaan Jurnal Lemhannas RI KREATIF: Jurnal Pengabdian Masyarakat Nusantara Jurnal Taguchi : Jurnal Ilmiah Teknik dan Manajemen Industri Jurnal Penelitian dan Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Inovatif Jurnal Pengabdian Masyarakat Inovatif
Erwin Hermawan
Program Studi Teknik Informatika, Universitas Ibn Khaldun Bogor
Agriculture, Biological Sciences & Forestry Humanities Astronomy Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Social Sciences Other

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Journal : JMM (Jurnal Masyarakat Mandiri)

 1 
PELATIHAN PEMANFAATAN APLIKASI CHATBOT WABOT UNTUK LAYANAN INFORMASI PRODUK UMKM Primasari D; Janaqi M. F; Kamilah N; Hermawan E
JMM (Jurnal Masyarakat Mandiri) Vol 6, No 2 (2022): April
Publisher : Universitas Muhammadiyah Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (472.743 KB) | DOI: 10.31764/jmm.v6i2.6968

Abstract

Abstrak: Penyebaran Covid-19 di Indonesia memiliki dampak yang signifikan terhadap penjualan Usaha Mikro Kecil dan Menengah (UMKM). Banyak para pelaku usaha melakukan langkah efisiensi untuk usaha yang dijalankannya, salah satu di antaranya adalah pengurangan jumlah karyawan. Untuk membantu UMKM, maka dilakukanlah pelatihan penggunaan salah satu aplikasi Chatbot, yaitu Wabot untuk membantu bagian penjualan pada UMKM yang terdampak oleh pandemi Covid-19. Pelatihan dilakukan selama dua minggu yang meliputi proses instalasi, pendaftaran, pemanfaatan fitur Auto Reply, dan pemanfaatan fitur WhatsApp Form. Pelatihan yang dilakukan mendapatkan tanggapan yang positif dari para pelaku UMKM di Desa Mandalasari, karena dengan menggunakan Chatbot dapat menggantikan peran manusia untuk melayani permintaan pelanggan selama 24 jam. Hasil pelatihan menunjukan, peserta pelatihan mampu menggunakan dan mengimplementasikan aplikasi chatbot Wabot untuk layanan informasi produk UMKM. Evaluasi akhir selama 3 pertemuan, didapatkan rata-rata peningkatan pemahaman sebanyak 70%.Abstract: The spread of Covid-19 in Indonesia has had a significant impact on sales of Micro, Small and Medium Enterprises (MSMEs). Many business actors take efficiency measures for the businesses they run, one of which is reducing the number of employees. To help MSMEs, training on the use of one of the Chatbot applications, namely Wabot, was conducted to assist the sales department for MSMEs affected by the Covid-19 pandemic. The training was carried out for two weeks which included the installation process, registration, utilization of the Auto Reply feature, and utilization of the WhatsApp Form feature. The training carried out received a positive response from MSME actors in Mandalasari Village, because using Chatbots can replace the role of humans to serve customer requests for 24 hours. The results of the training showed that the training participants were able to use and implement the Wabot chatbot application for MSME product information services. The final evaluation for 3 meetings, obtained an average increase in understanding of 70%.
Co-Authors Aang Kuvaeni Aang Kuvaeni ABDUL MANAF Afifudin Rahman Agustian, Sahid AHMAD JUNAEDI Ahmad Zahid Alamsyah, Muhamad Alwi Andes Andes Andi Irawan Anisa Arlinda Putri Annisa Marliyani Arif K Wijayanto Bambang Riadi Budi Susetyo Budi Susetyo Budiharjo Budiharjo, Budiharjo Damanhuri, Nuri Abiyyah Damayanti, Intan Darwin Noviansyah Dewi Primasari Diah Adawiyah Dimas Mulya Saputra Disti Ayu Sadewa Dr. Budi Susetyo, Ir. , M. Sc Evi Novianti Fahrezi, Muhamad Azmi Faisal Fakhri Anara Fauzia, Vynnie Firdaus, Rizky Awaludin Firmansyah, Muhamad Geni Fitrah Satrya F.K Freza Riana Gibtha Fitri Laxmi Hadjimartsu, Sahid Agustian Hafidz Hafidz Hakiki, Muhamad Rafi Haorah Haorah Hendriawan Nur, Wawan Iksal Yanuarsyah Iman Nugraha Setiady Imarananda Putri Imran Indarti Indarti`` Irma Damayanti Islahiyah Islahiyah Ismamudi Ismamudi Janaqi M. F Kamali, Alviyan Badro Lestari, Nur Annisa Indah Luthfi Khoirun Nisa M Veruj Abdul Wadud Mahfudoh Tunisa Marimin , Maya Azzahra Miftahul B.R. Khamid Mova R Sianturi muhamad iqbal Muhammad Iqbal Muhammad Ramdhan Muhammad, Rizky Mustofa Al Mujahidin Nazar, Muarief Ahlun Noviansyah, Darwin Nurandi Rachim, Yusril Nurfajar Noviana Gumelar, Muhammad Nurhakim Ar Rafei, Fauza Nurul Kamilah Nurul Kamilah Nurul Karmilah Ocky . Purwantoro, Susilo Adi Puspa Eosina Putri, Monika Rafli Farhan, Muhamad Rahmatullah, Andhika Ramadhan, Alfarisi Ratu Yustika Rini Rena Rena Risky Ramdhani Hidayatullah Riyadi Syahardani Rizky Haerudin, Asep Rudi Hariyanto Sahid Agustian Hudjimartsu Sahid Agustian2 Santun R.P. Sitorus Satriyah Triyastati Shinta Damayanti Sinta Lestari Sinta Lestari, Sinta Siti Nurjanah Sultoni - Suria Darma Tarigan Trisna Mukti Wadud, M Veruj Abdul Wahyudi, Ikmal Waluyo Wanahad, Udin Wulandari, Berlina Yana Armanto, Devi Yayan Hadiyat Yeni Lasmawati