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All Journal Prosiding Conference on Research and Community Services Aplikasi Administrasi: Media Analisa Masalah Administrasi Gudang Jurnal Multidisiplin Ilmu PROCEEDING OF INTERNATIONAL CONFERENCE ON BUSINESS MANAGEMENT AND ACCOUNTING Dinamika Publik: Jurnal Manajemen dan Administrasi Bisnis Sosial Simbiosis: Jurnal Integrasi Ilmu Sosial dan Politik Journal of Governance and Public Administration Jembatan Hukum: Kajian Ilmu Hukum, Sosial dan Administrasi Negara Presidensial: Jurnal Hukum, Administrasi Negara, Dan Kebijakan Publik An International Journal Tourism and Community Review Parlementer : Jurnal Studi Hukum Dan Administrasi Publik Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Journal of Studies in Academic, Humanities, Research, and Innovation Harmony Management: International Journal of Management Science and Business Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Jurnal Hukum, Administrasi Publik dan Negara Studi Administrasi Publik dan ilmu Komunikasi
Ferriswara, Dian
Dr. Soetomo University Surabaya
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THE ROLE OF BUREAUCRATIC REFORM IN ENHANCING PUBLIC SERVICE QUALITY: EVIDENCE FROM EAST JAVA Ami Dwi Wijayanti; Fedianty Augustinah; Dian Ferriswara
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2407

Abstract

Bureaucratic reform is a critical strategy to improve the quality of public services by promoting transparent, efficient, and accountable governsance. This study aims to analyze the role of bureaucratic reform in enhancing public service delivery, focusing on the implementation of good governance principles, digitalization, and the development of bureaucratic capacity. Using a qualitative descriptive approach, data were collected through literature review, policy analysis, and in-depth interviews with relevant stakeholders. The findings indicate that the bureaucratic reform efforts in East Java Province have led to a significant increase in the Bureaucratic Reform Index, the strengthening of Electronic-Based Government Systems (SPBE), and a measurable impact on service quality and poverty alleviation. The digital transformation of public services has enabled more accessible, faster, and transparent service delivery to citizens. Nevertheless, challenges such as bureaucratic resistance, limited digital infrastructure, and inadequate human resource competencies remain. Therefore, a stronger commitment and continuous innovation are required to build a professional, adaptive, and citizen-oriented public bureaucracy.
IMPLEMENTATION of SuKMa-e JATIM APPLICATION TO INCREASE PUBLIC SATISFACTION INDEX IN EAST JAVA PROVINCE Indah Novia Alfianita; Fedianty Augustinah; Dian Ferriswara; Sri Kamariyah
Journal of Governance and Public Administration Vol. 2 No. 3 (2025): Juni
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jogapa.v2i3.2437

Abstract

The purpose of this study was to investigate how the application providing feedback on public services SuKMa-e Jatim, which stands for the East Java Electronic Community Satisfaction Survey, has an impact on increasing the community satisfaction index in East Java Province. It is expected that this application can improve the quality of public services by helping the community , as well as to assess the level of community satisfaction with the quality of services by public service providers. This study uses a quantitative method by sending questionnaires to people who use the application in various regions in East Java Province . To improve public services, the use of the SuKMa-e Jatim application contributes significantly to increasing the community satisfaction index. Influential factors include ease of use of the application, speed of response to community input, and transparency of information provided. This study also identified several challenges in using the application, such as the lack of understanding of technology among some people and the need to increase socialization about the benefits of the application. The conclusion of this study confirms that the SuKMa-e Jatim application has an important role in increasing satisfaction with customers, colleagues, and leaders in East Java Province. Recommendations are given to improve digital literacy training for the community and expand socialization about this application so that it can be utilized optimally. The results of this study are expected to be used as a reference in the development of other public service information systems in Indonesia.
Visitor Growth Strategies: Evaluating the Effectiveness of Tourism Marketing at Kebun Raya Mangrove Surabaya Galuh Ajeng Ayuningtiyas; Muhammad Khairul Anwar; Dian Ferriswara; Liling Listyawati; Damajanti Sri Lestari
An International Journal Tourism and Community Review Vol. 2 No. 2 (2025): June : An International Journal Tourism and Community Review
Publisher : Akademi Kesejahteraan Sosial Ibu Kartini Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69697/tourcom.v2i2.281

Abstract

Kebun Raya Mangrove (KRM) Surabaya is the first thematic botanical garden in Indonesia that focuses specifically on the mangrove ecosystem. It serves multiple functions, including conservation, education, research, and recreation. With its ecological uniqueness, KRM has strong potential to develop into a prominent ecotourism destination. However, post-pandemic conditions have seen a significant decline in visitor numbers, indicating the urgent need for more effective and targeted marketing strategies. This study aims to identify and evaluate marketing strategies that can enhance tourist interest and increase visitation to KRM Surabaya. The research adopts a descriptive method with a qualitative approach by collecting both primary data (through observations and interviews) and secondary data, which are then analyzed thematically. The findings indicate that KRM is currently facing several critical challenges, including limited accessibility, inadequate digital promotion, and environmental maintenance issues. Existing marketing efforts—such as affordable ticket pricing, minimal promotion via the official social media accounts of the Food Security and Agriculture Service, and limited collaboration with local SMEs—have not successfully expanded KRM’s market reach or visibility. To address these gaps, the study recommends a comprehensive marketing strategy that includes the optimization of digital marketing through official KRM-managed social media channels, strategic partnerships with ecotourism influencers, the organization of thematic events (e.g., mangrove festivals), and the innovation of mangrove-based products that can boost local identity and visitor engagement. By implementing these strategies, KRM is expected to strengthen its destination branding, attract a broader audience, and establish itself as a leading model for sustainable tourism in Surabaya and beyond.
Implementation of ASN Competency Development Policy in the Field of Procurement and Information Systems : Challenges and Solutions in Southwest Papua Alfonsina Djitmau; Dian Ferriswara; Sapto Pramono
Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Vol. 2 No. 3 (2025): Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/komunikasi.v2i3.540

Abstract

The competency development of the State Civil Apparatus (ASN: Aparatur Sipil Negara) is a key element in strengthening efficient, transparent, and accountable governance, especially in strategic sectors such as the procurement of goods/services and information systems. This study aims to analyze the implementation of ASN competency development policies in this field in Southwest Papua Province, as well as identify challenges and formulate adaptive solutions that are in accordance with local conditions. This study uses a qualitative descriptive approach with data collection techniques through observation and documentation in a number of agencies from the Bureau of Procurement of Goods and Services, the Communication and Information Service, the Regional Civil Service Agency, and several other related SKPDs. The data were analyzed using thematic analysis techniques to improve the validity of the findings. The results of the study show that the implementation of ASN competency development policies still faces obstacles in the form of limited understanding of regulations, low technical capabilities in the procurement and management of information systems, limitations of digital infrastructure, and a manual bureaucratic culture that is still dominant. The conclusion of this study emphasizes the importance of a competency development approach based on positional and contextual needs, with the support of adaptive regulations, continuous mentoring, and adequate digital infrastructure investment. This research contributes to the development of public administration science, especially in the formulation of ASN development policy implementation strategies that are more responsive to the challenges of disadvantaged regions and support the transformation of digital bureaucracy at the local level.  
Analisis Analisis Kebutuhan Pegawai Berbasis Tehnologi SI -PKJ Pada Perangkat Daerah Di Lingkungan Pemerintah Provinsi Jawa Timur Endah Nurvia Yunanto; Fedianty Augustinah; Dian Ferriswara
Gudang Jurnal Multidisiplin Ilmu Vol. 3 No. 8 (2025): GJMI - AGUSTUS
Publisher : PT. Gudang Pustaka Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59435/gjmi.v3i8.1720

Abstract

Penelitian ini bertujuan untuk menganalisis kebutuhan pegawai berdasarkan peta jabatan yang disusun melalui Sistem Informasi Penataan Kelembagaan dan Analisis Jabatan (SI-PKJ) pada perangkat daerah di lingkungan Pemerintah Provinsi Jawa Timur. Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan studi dokumentasi. Hasil penelitian menunjukkan bahwa SI-PKJ telah dimanfaatkan dalam proses penyusunan peta jabatan dan pemetaan beban kerja, namun implementasinya belum berjalan secara optimal. Beberapa tantangan utama yang diidentifikasi antara lain adalah: (1) keterbatasan pemahaman operator dalam menyusun uraian tugas yang belum sepenuhnya selaras dengan tugas dan fungsi sebagaimana diatur dalam Peraturan Gubernur mengenai Susunan Organisasi, Uraian Tugas dan Fungsi, serta Tata Kerja masing-masing perangkat daerah; (2) metode penentuan volume kerja yang seharusnya didasarkan pada rata-rata beban kerja tiga tahun terakhir, namun dalam praktiknya masih mengacu pada jumlah pegawai yang tersedia, sehingga terjadi penyesuaian volume kerja secara artifisial untuk mencapai jumlah yang diharapkan tanpa mempertimbangkan kebutuhan riil; serta (3) integrasi SI-PKJ dengan sistem informasi kepegawaian lainnya yang masih belum optimal. Meskipun demikian, SI-PKJ memiliki potensi sebagai instrumen strategis dalam mendukung perencanaan formasi dan pemenuhan kebutuhan pegawai yang berbasis data. Penelitian ini merekomendasikan peningkatan kapasitas sumber daya manusia, penguatan integrasi sistem lintas sektor, serta penyempurnaan proses perencanaan sumber daya aparatur secara menyeluruh.
Empowerment of Civil Servants In Improving The Quality of Public Services In Southwest Papua Province Anace Kambu; Dian Ferriswara; Sarwani
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 2 No. 3 (2025): September : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v2i3.2246

Abstract

This study examines the empowerment of civil servants and its contribution to improving the quality of public services in Southwest Papua Province, with particular focus on the Human Resources Development Personnel Agency (BKPSDM: Badan Kepegawaian Pengembangan Sumber Daya Manusia). The research employs a qualitative descriptive approach to capture and analyze empowerment practices as well as their supporting and inhibiting factors. Data collection was carried out through interviews, observations, and documentation, involving key informants such as the Head of BKPSDM and relevant staff members. The data were analyzed using the interactive model of Miles, Huberman, and Saldana, which consists of three stages: data condensation, data display, and conclusion drawing/verification. The findings reveal that empowerment practices at BKPSDM encompass structured recruitment policies for both Indigenous Papuans (OAP) and non-OAPs, systematic career development, provision of education and training programs, and implementation of fair compensation mechanisms. These initiatives are aimed at enhancing civil servants’ competencies, professionalism, motivation, and accountability, ultimately contributing to better service delivery to the public. Supporting factors identified include the existence of strong regulatory frameworks, leadership commitment, competency-based training opportunities, high internal motivation, and the establishment of a collaborative work culture. On the other hand, several inhibiting factors persist, such as limited and unequal access to training, inadequate infrastructure, frequent changes in regulations, discriminatory practices, and low levels of digital literacy among some employees. The study concludes that civil servant empowerment represents a strategic pathway to building a professional, accountable, and responsive state apparatus capable of delivering high-quality public services. To strengthen these efforts, recommendations highlight the importance of expanding training access, improving digital skills, ensuring infrastructure readiness, and maintaining inclusive and transparent policies. By addressing these challenges, civil servant empowerment can be optimized to achieve sustainable improvements in public service performance across Southwest Papua Province.
Tourism Sector Development Policy in Increasing Local Income in Gresik Regency Fawaz Nurul Widad Farahani; Ika Devy Pramudiana; Dian Ferriswara; Sri Kamariyah
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 2 No. 3 (2025): September : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v2i3.2248

Abstract

This study examines tourism development policies and their contribution to increasing Regional Original Revenue (PAD) in Gresik Regency. The research specifically analyzes policy implementation, supporting and inhibiting factors, and their implications for local economic growth. Employing a qualitative descriptive approach, data were collected from key informants within the Gresik Regency Government, including the Office of Culture, Tourism, Youth, and Sports, as well as relevant supporting agencies. Primary data were supplemented with secondary sources, and analysis was conducted using McNabb’s (2002) model, which involves data grouping, interpretation, and the formulation of generalizable insights. Findings indicate that tourism development policies in Gresik Regency focus on five key areas: designation and spatial planning of tourism zones, development of tourist attractions and supporting infrastructure, promotion of tourism activities, and business development initiatives. These policies are supported by government regulations, community involvement, improved facilities, diversified tourism destinations, and marketing strategies utilizing both online and offline media. However, several inhibiting factors were identified, including limited funding, inadequate human resources, lack of cooperation with third parties, negative public perceptions, and insufficient knowledge about tourism potential. Overall, tourism in Gresik Regency demonstrates significant potential to enhance PAD, given its diverse natural, cultural, and religious attractions. The study concludes that strengthening collaboration, improving human resource capacity, and increasing promotional efforts are essential for optimizing tourism’s contribution to sustainable regional economic development. Future research should explore quantitative measurements of tourism's economic impact to validate the qualitative findings. Additionally, implementing performance-based budgeting for tourism programs may improve resource allocation and accountability.
Bureaucratic Innovation : Accelerating Public Services as an Implementation of Agile Governance in Southwest Papua Alfonsina Djitmau; Dian Ferriswara; Sapto Pramono; Sri Kamariyah
Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara Vol. 2 No. 3 (2025): September : Jembatan Hukum : Kajian ilmu Hukum, Sosial dan Administrasi Negara
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/jembatan.v2i3.2271

Abstract

In the era of digital transformation, public bureaucracies face increasingly complex demands to become more adaptive, responsive, and efficient in meeting evolving public expectations. This change is increasingly crucial in newly autonomous regions such as Southwest Papua Province, which are building their governance systems from scratch. This research aims to examine the implementation of Agile Governance in accelerating public services, specifically by examining the extent to which agile principles such as flexibility, cross-actor collaboration, and continuous iteration have been applied within the regional bureaucracy. The research employed a descriptive qualitative approach with a desk study method based on secondary data sourced from policy documents, institutional reports, relevant regulations, and the latest scientific literature. Data analysis was conducted using content analysis techniques to identify themes, patterns, and gaps in policy implementation. The results indicate that the implementation of Agile Governance in Southwest Papua remains limited, partial, and has not been systematically integrated into the regional bureaucratic framework. Current efforts to digitize public services emphasize technical aspects, but are not supported by adequate regulations, robust digital infrastructure, or strengthened human resource capacity. This results in the implementation of agile principles such as transparency, adaptability, and collaboration not being fully reflected in bureaucratic practices. This study concludes that the successful implementation of Agile Governance requires comprehensive institutional transformation, increased adaptive capacity of the apparatus, and contextualized governance design tailored to the needs of the new autonomous region. The study's contribution is to provide an empirical and conceptual foundation for promoting bureaucratic reform in Southwest Papua while enriching academic literature in the field of adaptive public administration, particularly within the framework of digital and agile governance.
The Role Of The Sub-District Government in Overcoming Social Order Disturbances in Banyuputih Sub-District, Situbondo Regency Moh. Ali Imron; Priyanto Priyanto; Dian Ferriswara; Sri Kamariyah
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 1 (2025): Februari : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i1.150

Abstract

This study aims to describe and analyze: The Role of the District Government in Overcoming Social Order Disturbances, the Obstacles Faced by the District Government in Overcoming Social Order Disturbances and the Solutions Carried Out in Overcoming Obstacles. This research is a qualitative research with a level of descriptive analysis, with data collection techniques using interviews, observations, and documentation. Data analysis techniques Interactive data analysis. The results of the study show that the Village Government Strategy in an Effort to Improve Village Development in Mahakam Regency is carried out with several steps, namely development planning is carried out based on the village development plan musaywarah from the lowest scope, namely RT/RW. The implementation of development is carried out based on the Development Budget Plan, namely what priorities will be implemented, which are locally managed by village self-management, village cooperation with third parties. The process of monitoring and evaluation of development is carried out at the village and sub-district levels assisted by community institutions that check the list of activities listed in the Development Work Plan document stipulated in the Village Budget. The development supervision process is carried out through community institutions and community leaders. The obstacles faced in the development of villages in Mahakam Regency include the lack of achieving the desired development, this is due to the difficulty of obtaining funds. Efforts made include proposing a village Musrenbang next year, making a medium-term long-term development plan for a term of 5 years and including RKA and RKP
The Role of the Regional Disaster Management Agency (BPBD) in Tackling Natural Disasters (Manado City) Mursid Pangalima; Dian Ferriswara; Ulul Albab
Studi Administrasi Publik dan ilmu Komunikasi Vol. 2 No. 3 (2025): Agustus : Studi Administrasi Publik dan ilmu Komunikasi
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/studi.v2i3.571

Abstract

This study analyzes the role of the Manado City Regional Disaster Management Agency (BPBD) in managing natural disasters and examines the challenges faced, along with efforts to overcome them. A qualitative descriptive approach was used, with data collected through interviews, observations, and documentation involving key informants, such as the Head of BPBD Manado City. The data were processed using Miles et al.’s (2014) interactive analysis model, which includes data condensation, data display, and conclusion drawing. The findings reveal that BPBD plays three primary roles in disaster management. First, as a coordinator, BPBD acts as a command center, ensuring effective collaboration between government agencies, military (TNI), police, NGOs, and volunteers during disaster events. Second, as a regulator, BPBD formulates administrative and technical policies, including disaster management plans based on risk assessments and stakeholder-driven frameworks. Third, as an executor, BPBD directly implements activities in disaster management, including preparedness, emergency response, and post-disaster recovery, with an Incident Commander maintaining operational control during emergencies. Challenges faced by BPBD include low public discipline, limited awareness of disaster risks, inadequate equipment, and insufficient human resources in both quality and quantity. To address these issues, BPBD has initiated several efforts, including capacity building through training programs, promoting community-based disaster management, and establishing partnerships with national and international institutions such as UNDP and FAO. These efforts highlight the significance of an integrated, participatory, and coordinated disaster management system at the local government level. The study underscores the need for continued improvement in disaster management capabilities and community involvement.
Co-Authors Alfonsina Djitmau Ami Dwi Wijayanti Anace Kambu Andry Herawati Anita Asnawi Damajanti Sri Lestari Dian Pratama Elsa Alvina Kambuayo Endah Nurvia Yunanto Eny Haryati Fawaz Nurul Widad Farahani Fedianty Augustinah Fedianty Augustinah fediantyaugustinah Galuh Ajeng Ayuningtiyas Herwin Budianto Heydi Mayla Silvia Tumembow Ifit Novita Sari Ika Devy Pramudiana Indah Novia Alfianita Liling Listyawati Liosten Rianna Roosida Ully T Listin Anggraini Meithiana Indrasari Moh. Ali Imron Muhammad Khairul Anwar Mursid Pangalima Nomensen Yeheskel Singgir Priyanto Priyanto Sanjaya Adi Sapto Pramono Sarwani Sarwani Sarwani Shelly Noer Anggraeni Sri Astutik Sri Kamariyah Supriyanto Supriyanto Susi Susanti Suwoto Suwoto Ulul Albab Vieta Imelda Cornelis Yougie Alhabsy Barnadi Yuweldi Azhari