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Customer Satisfaction at Babeh Sadeli Typical Betawi Restaurant Anita Swantari; Filma Festivalia; Haryo Wicaksono; Mimi Enggriani
At-Tadbir : jurnal ilmiah manajemen Vol 7, No 2 (2023): AT-TADBIR: JURNAL ILMIAH MANAJEMEN
Publisher : Islamic University of Kalimantan MAB Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31602/atd.v7i2.8655

This study aims to determine the effect of service quality and facilities on customer satisfaction at Babeh Sadeli Typical Betawi Restaurant. This type of research is descriptive research with a quantitative approach with a simple regression analysis method which is processed with the help of the SPSS program. The population in this study were all visitors who had come to the Betawi Babeh Sadeli Restaurant. At the same time, the sample in this study amounted to 100 respondents. Data collection techniques by distributing questionnaires. The sampling technique used is accidental sampling. The results showed that the quality of service and facilities significantly affected the variable of customer satisfaction. Customer satisfaction. This indicates that the Betawi Babeh Sadeli Restaurant provides quality consisting of security, security, and supervision.

Travel to The City of Jakarta Using Public Transportation Anita Swantari; Filma Festivalia; Haryo Wicaksono; Savitri Hendradewi; Joko Haryono
Jurnal Penelitian Pariwisata Vol 7 No 2 (2023): (TRJ) Tourism Research of Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v7i2.236

This research aims to find out which tourists use public transportation provided by the DKI Jakarta Government. Public transportation is used to avoid traffic jams to get to tourist destinations comfortably and quickly. This research is qualitative research. The objects of this research are all public transportation places in the city of Jakarta and the seven tourist destinations most visited by tourists in Jakarta. The research was conducted by interviews and observations with the DKI Jakarta Transportation and Transportation Department and domestic and foreign tourists who use public transportation. The research results show that traveling to Jakarta using public transportation is a practical, efficient and often economical choice. Jakarta has various types of public transportation, including KRL, MRT, LRT, TransJakarta, Jaklingko, and online motorbike taxis, which can make it easier for tourists to explore various tourist attractions in this city. Jakarta has high safety standards in the field of public transportation, and passengers are expected to comply with applicable regulations and etiquette. Keywords: Public Transportation, Tourist Destinations

THE INFLUENCE OF PRODUCT QUALITY AND PRICE ON PURCHASING DECISIONS AT CIPULIR MARKET, SOUTH JAKARTA Festivalia, Filma; Wicaksono, Haryo; Chairani, Alda
JPIM (Jurnal Penelitian Ilmu Manajemen) Vol 9 No 2 (2024): JPIM (JURNAL PENELITIAN ILMU MANAJEMEN)
Publisher : Universitas Islam Lamongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30736/jpim.v9i2.2000

research aims to determine the influence of product quality and price on purchasing decisions at Cipadu Market. to sell in order to be orderly and orderly. This research is a qualitative quantitative research using multiple regression analysis methods. The population in this study were visitors who came to Cipulir Market. Meanwhile, the sample in this study consisted of 100 respondents. The sampling technique is Accidental Sampling

Pengaruh Kualitas Produk dan Harga terhadap Keputusan Pembelian Jajanan Pasar pada Generasi Gen Z Festivalia, Filma; Wicaksono, Haryo; Chairani, Alda
SEIKO : Journal of Management & Business Vol 7, No 2.1 (2024)
Publisher : Program Pascasarjana STIE Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/sejaman.v7i2.7770

Perkembangan industri jajanan pasar di Indonesia menunjukkan potensi besar di kalangan Generasi Z, khususnya mahasiswa. Penelitian ini bertujuan untuk menganalisis pengaruh kualitas produk dan harga terhadap keputusan pembelian jajanan pasar di kalangan mahasiswa Generasi Z di Institut Pariwisata Trisakti. Pendekatan kuantitatif dengan metode analisis regresi berganda digunakan untuk menguji hubungan antara dua variabel independen (kualitas produk dan harga) dengan variabel dependen (keputusan pembelian). Sampel penelitian terdiri dari 150 mahasiswa yang dipilih menggunakan teknik simple random sampling. Hasil uji hipotesis menunjukkan bahwa kualitas produk dan harga berpengaruh signifikan terhadap keputusan pembelian (p < 0,05). Kualitas produk, terutama rasa, bahan, dan penampilan, menjadi faktor utama yang dipertimbangkan Gen Z, sementara harga yang wajar menjadi pertimbangan penting bagi mahasiswa dengan anggaran terbatas. Berdasarkan hasil ini, disarankan bagi produsen untuk meningkatkan kualitas produk dan menawarkan harga yang kompetitif serta promosi menarik. Mahasiswa sebaiknya bijak dalam memilih jajanan pasar yang berkualitas dan sesuai dengan anggaran, serta aktif memberikan umpan balik untuk mendukung keberlanjutan produk lokal. Kata kunci: kualitas produk, harga, keputusan pembelian, Generasi Z, jajanan pasar.

Penyuluhan Inovasi Pengolahan Puding Berbahan Daun Ginseng Jawa Untuk Kesehatan Anita Swantari; Festivalia, Filma; Abduh, Muhammad Syaltut; Kusumaningrum , Anisa Putri
Dharma: Jurnal Pengabdian Masyarakat Vol. 5 No. 1 (2024): Desember
Publisher : LPPPM STAI Darul Hikmah Bangkalan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35309/dharma.v5i1.315

This activity aims to introduce the potential of Javanese ginseng leaves in making pudding and provide in-depth education regarding the health benefits of this ingredient and how to process it. Counseling on the processing of Javanese ginseng leaf pudding was held at SMK Negeri 57, Jakarta, according to a schedule that did not interfere with academic activities. This activity aims to teach 53 students about the health benefits and techniques for making pudding from Javanese ginseng leaves. The program includes planning, socialization, and practice of making pudding. Afterwards, questionnaires will be collected to evaluate the impact of the program and adjust future materials. The Javanese ginseng leaf pudding education program at SMKN 57 Jakarta succeeded in increasing participants' knowledge and received positive feedback about the taste and health benefits. However, challenges such as low frequency of consumption and hesitation to buy again indicate the need for better marketing strategies and more in-depth education. It is recommended that the lecturer team improve marketing materials and packaging, as well as explore additional distribution channels. Students are expected to actively promote and educate about products to increase adoption and consumption.

ANALISIS FOOD AND BEVERAGE CONTROLLER TERHADAP LABA FOOD AND BEVERAGE DEPARTMENT (Studi Kasus Restoran Hotel Di Jakarta) Anita Swantari; Haryo Wicaksono; Filma Festivalia
Jurnal Ilmiah Pariwisata Vol 22 No 2 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i2.1132

Cost Control in a hotel is a part of the function of carrying out the task of cost control, recording the inventory of raw materials for food and beverages, where the Food Controller perform the recording of special costs associated with the cost of food (Food Cost), while the Beverage Controller is part of carrying out the recording Special costs associated with the cost of drinks (Beverage Cost). Research Objective, food and beverage inventory turn over, percentage of Food Cost and Beverage Cost, Average Check of Food and Beverage Service, Labor Cost, Profit Department of Food and Beverage. The data retrieval procedure uses the primary data, such as: conducting interviews to the Food and Beverage Controller. Secondary data are: Profit Loss F & B Department Period December 2015. The result of the research showed that: Food Cost Percentage reached 33.9% from budgeted 35%, meaning 1.1% below budget, Beverage Cost reached 22.44% from budgeted 25 %, Meaning 2.56% below budgeted, Labor Cost Percentage can be achieved 19.75% of budgeted at 24.0%, means 4.25% below budget, Percentage of Department Profit achieved 33.7 % Of the budgeted amounted to 28.6% in other words 5.1% above the budget.

Kualitas Produk Tradisional Sulam Tapis Mampu Memberikan Kesejahteraan Masyarakat di PKBM Permata Metro Lampung Savitri Hendradewi; Lestari Ningrum; Muhammad Tri Rahardika Suri; Filma Festivalia
Jurnal Ilmiah Pariwisata Vol 27 No 3 (2022): Jurnal Ilmiah Pariwisata
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v27i3.1557

This study aims to determine the effect of the quality of Lampung Tapis Embroidery products on the welfare of the community, especially the Lampung Tapis Embroidery artisans, which are one of the typical cultural heritages of Lampung Province that need to be preserved. This study uses a descriptive correlational method through a quantitative approach with simple regression analysis using the SPSS program. The sampling technique used is saturated sampling because the population is the same as a sample of 30 artisans at PKBM Permata Metro. The data collection technique was distributing questionnaires using a Likert scale of 1 to 5. The results showed that the quality of traditional Sulam Tapis products had no significant effect on Community Welfare at PKBM Permata Metro Lampung because the income that artisans got from PKBM Permata was less than Rp. 500,000, so the artisans felt income from Tapis Embroidery was insufficient for daily food and school children's needs. PKBM Permata Metro is advised to be able to increase learning hours in Lampung Tapis embroidery and provide visual and relevant learning so that artisans easily understand techniques and materials and improve discipline, as well as readjusting craftsman wages. Keywords: Carrying Capacity of Tourism, Sustainable Tourism

KOMITMEN ORGANISASI DAN TURNOVER INTENTION KARYAWAN HOTEL MELAWAI Purwanti Dyah Pramanik; Filma Festivalia; Robiatul Adawiyah
Jurnal Ilmiah Pariwisata Vol 22 No 1 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i1.1123

Hotel industries has high turnover. Employees’ leaving would impact some problems such as lack of employees, cost of recruitment, training cost of new employees, inefficiencies, and productivity decreases. The factors of employees’ turnover are the improvement of employees’ turnover intention. This would increase because of the absence of organizational commitment. Organizational commitment includes value commitment, effort commitment, and retention commitment. The study aimed to analyze the impact of organizational commitment to employees’ turnover intention. The method was quantitative descriptive. It used cross-sectional. The data was collected by distributing questionaires. The respondents were the employees of hotel Melawai in Jakarta. The respondents were chosen by accidental sampling. Data analysis were validity and reliability test, descriptive analysis, Pearson correlation, and simple linear regression by using SPSS 21 for window software. The result of the research indicated that organizational commitment which consisted of value commitment, effort commitment, and retention commitment influenced employees’ turnover intention negatively and significantly. It meant that the higher organizational commitment would be the lower turnover intention of hotel Melawai employees in Jakarta.

Travel to The City of Jakarta Using Public Transportation Swantari, Anita; Festivalia, Filma; Wicaksono, Haryo; Hendradewi, Savitri; Haryono, Joko
Jurnal Penelitian Pariwisata Vol 7 No 2 (2023): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v7i2.236

This research aims to find out which tourists use public transportation provided by the DKI Jakarta Government. Public transportation is used to avoid traffic jams to get to tourist destinations comfortably and quickly. This research is qualitative research. The objects of this research are all public transportation places in the city of Jakarta and the seven tourist destinations most visited by tourists in Jakarta. The research was conducted by interviews and observations with the DKI Jakarta Transportation and Transportation Department and domestic and foreign tourists who use public transportation. The research results show that traveling to Jakarta using public transportation is a practical, efficient and often economical choice. Jakarta has various types of public transportation, including KRL, MRT, LRT, TransJakarta, Jaklingko, and online motorbike taxis, which can make it easier for tourists to explore various tourist attractions in this city. Jakarta has high safety standards in the field of public transportation, and passengers are expected to comply with applicable regulations and etiquette. Keywords: Public Transportation, Tourist Destinations

Governance of Homestay in Cibuntu Tourism Village, Kuningan Regency, West Java, Indonesia Savitri Hendradewi; Anis Darsiah; Irfal; Filma Festivalia; Anita Swantari
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 2 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i2.2198

This study aims to analyze homestay governance in Cibuntu Tourism Village, Kuningan Regency, West Java, by highlighting interactions between stakeholders, community adaptation strategies, and opportunities for developing sustainable governance models. Homestays were chosen as the focus of the study because they are a crucial node in community-based tourism (CBT) practices and a key pillar of sustainable village tourism. The research method employed a qualitative approach with a case study design. Informants were selected through purposive sampling involving homestay owners, Pokdarwis (Tourism Group) administrators, village officials, and private sector partners. Data were obtained through in-depth interviews, participant observation, and documentation studies, and were then analyzed thematically. The results showed that families still manage most homestays without uniform service standards, although the family atmosphere is a key attraction. Pokdarwis plays a crucial role, but community participation remains limited. In conclusion, homestay governance needs to be strengthened through the principles of good governance, expanded participation, and the integration of sustainable tourism as recommendations for the development of other tourism villages in Indonesia.

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