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ANALYSIS OF THE EFFECTIVENESS OF THE LAPOR APPLICATION IN COMMUNITY SATISFACTION COMPLAINTS AT THE SIDOARJO REGENCY REGIONAL SECRETARIAT OFFICE Zahira, Ghania Nasha; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.476

Abstract

Objective: This research investigates how well the LAPOR application (People’s Online Aspiration and Complaint Service) functions as a tool for managing public complaints at the Sidoarjo Regency Regional Secretariat. As a component of the National Public Service Complaint Management System (SP4N-LAPOR), the application aims to improve transparency, accountability, and public engagement in service delivery. Method: Employing a qualitative descriptive method through interviews, observations, and document reviews, the research included key participants such as application coordinators, service personnel, and user groups. The data were analyzed using Campbell’s effectiveness criteria, which encompass program effectiveness, achievement of goals, balance between inputs and outputs, and overall performance. Results: The results indicate that LAPOR speeds up the process of addressing complaints and protects the privacy of those making complaints; however, issues persist, such as unreliable internet access, reliance on central servers, and minimal public engagement stemming from insufficient outreach and limited digital skills. While there are enough human resources, the system still falls short of its full potential effectiveness, indicating a need for strategies to enhance literacy, outreach efforts, and technological infrastructure. Novelty: The study highlights both the practical benefits of LAPOR in speeding up complaint handling and protecting user privacy, as well as the persistent challenges that hinder full system effectiveness, offering insights for targeted improvements in digital literacy, outreach, and infrastructure.
INNOVATION OF POPULATION ADMINISTRATION SERVICES THROUGH THE SI SUPERLARIS APPLICATION Al Qaddafi, Yngwie Herfi; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.518

Abstract

Objective: This study was designed with the aim of analyzing the process of diffusion of innovation in population administration services through the Si Superlaris application in Tulangan District, Sidoarjo, using the innovation diffusion theory of Everett M. Rogers and Floyd Shoemaker. This innovation comes in response to the need for more orderly and faster death registration to avoid social conflicts related to inheritance rights. Method: This research uses a qualitative research paradigm that is descriptive, with a data collection framework that includes three main techniques, namely interviews, observations, and documentation. Results: The results of the study show that the Si Superlaris application is able to simplify the procedure for submitting an heir's statement letter online by validating documents through a barcode signature. The implementation of this innovation has proven to be effective from four main indicators: ease of innovation, stable use period, support of social systems, and open communication between stakeholders. The original contribution of this research lies in the application of a holistic approach in examining technological innovations in population services at the sub-district level that has not been explored before. Novelty: This application is considered to be able to improve bureaucratic efficiency, ensure document legality, and strengthen digital governance that is transparent and responsive to the needs of the community.
IMPLEMENTATION OF E-GOVERNMENT THROUGH APDS APPLICATION TO IMPROVE REGIONAL TAX SERVICES: A CASE STUDY OF BPPD SIDOARJO Nabilah, Helmina Lingga; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.517

Abstract

Objective: This study aims to analyze the implementation of the Sidoarjo Regional Tax Application (APDS) as a digital innovation designed to improve the efficiency and effectiveness of local tax services. Method: A qualitative research approach was adopted through interviews, observations, and document analysis involving staff from the Sidoarjo Regional Tax Service Agency (BPPD) and users of the application. The data were analyzed descriptively to identify key success factors and challenges during implementation. Results: The findings indicate that APDS enhances administrative efficiency, promotes transparency, and reduces bureaucratic barriers to tax collection. The success of this innovation is attributed to organizational support for digitalization, employee adaptability, and active community participation in utilizing the application. Novelty: This study provides new insights by demonstrating that the success of digital tax service innovation depends not only on technological readiness but also on organizational adaptability and staff commitment. The results contribute to the broader discourse on digital governance and offer a replicable model for local governments seeking to reform bureaucratic systems through digital transformation.
Digital Governance Strategy Through E-Buddy for Administrative Optimization: Strategi Tata Kelola Digital Melalui E-Buddy untuk Optimalisasi Administrasi Maryono; Choiriyah, Ilmi Usrotin
Indonesian Journal of Public Policy Review Vol. 26 No. 3 (2025): July
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v26i3.1455

Abstract

General Background: The acceleration of digital transformation in governance has become a global necessity to improve transparency, accountability, and efficiency in public administration. Specific Background: In Indonesia, particularly in Sidoarjo Regency, bureaucratic reform following the Covid-19 pandemic has encouraged the adoption of e-government initiatives through digital applications such as e-Buddy. Knowledge Gap: However, limited studies have explored systematic strategies for developing and sustaining e-government applications at the regional level, particularly concerning interoperability, human resources, and administrative integration. Aims: This study aims to analyze the development strategy of e-Buddy as an e-government platform supporting administrative governance in Sidoarjo Regency. Results: Findings reveal that e-Buddy was developed through three strategic stages—preparation, consolidation, and stabilization—resulting in improved efficiency, accountability, and coordination in digital correspondence. Novelty: The research provides a structured framework for local e-government development by integrating administrative, technical, and human resource dimensions. Implications: The study offers policy insights for regional governments to strengthen digital governance and align local systems with national e-government standards. Highlights: Three-phase e-government development framework identified. Strengthened administrative efficiency and inter-agency collaboration. Provides a model for sustainable local digital governance. Keywords: E-Government, E-Buddy, Public Administration, Digital Transformation, Good Governance
Village Government Roles in Strengthening Women’s Empowerment Programs: Peran Pemerintah Desa dalam Menguatkan Program Pemberdayaan Perempuan Harianti, Iis; Choiriyah, Ilmi Usrotin
Indonesian Journal of Public Policy Review Vol. 26 No. 4 (2025): October
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijppr.v26i4.1462

Abstract

General Background: Women’s empowerment plays a crucial role in realizing inclusive and sustainable village development. Specific Background: Despite the growing attention to gender equality, women in rural areas often face limited access to resources, participation, and decision-making processes. Knowledge Gap: Previous studies have not fully analyzed how village governments operationalize their roles institutionally to support women’s empowerment through integrated community-based strategies. Aims: This study aims to analyze the roles of the Jambangan Village Government in supporting women’s empowerment based on Talcott Parsons’ four-role framework: motivator, facilitator, mobilizer, and regulator. Results: The findings show that the village government has effectively implemented diverse empowerment initiatives such as skills training, women’s cooperatives, and health cadre strengthening, though constraints remain in participation levels, resources, and legal regulations. Novelty: This research offers a comprehensive analysis combining sociological theory and administrative functions to explain how grassroots governance contributes to sustainable gender empowerment. Implications: Strengthening legal frameworks and inclusive mobilization strategies are essential to sustain empowerment initiatives and promote gender-responsive local governance. Highlights: Village governance shapes women’s empowerment through four functional roles. Legal and institutional support remains limited yet critical. Integrating social participation strengthens sustainable village development. Keywords: Women’s Empowerment, Village Government, Public Policy, Gender Equality, Local Governance
Government Roles in Village Budget Assistance by DPMD Sidoarjo Regency: Peran Pemerintah dalam Bantuan Anggaran Desa oleh Dinas Pembangunan Masyarakat dan Desa (DPMD) Kabupaten Sidoarjo Alif, Deftyana Ainnur; Choiriyah, Ilmi Usrotin
Indonesian Journal of Cultural and Community Development Vol. 16 No. 2 (2025): June
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/ijccd.v16i2.1246

Abstract

Background: Village governments in Indonesia hold strategic roles in rural development through financial independence. The preparation of the Village Revenue and Expenditure Budget (APBDes) is a vital process to ensure transparent and accountable fiscal management. Specific Background: In Sidoarjo Regency, the Department of Community and Village Empowerment (DPMD) assists villages in formulating the APBDes through regulation, facilitation, and supervision mechanisms. Knowledge Gap: However, limited human resources, uneven regulation implementation, and technical constraints have challenged the uniformity and timeliness of APBDes preparation. Aims: This study analyzes the roles of DPMD Sidoarjo as a regulator, dynamizer, facilitator, and catalyst in guiding the APBDes formulation process. Results: Findings indicate that DPMD performs all four roles effectively: updating regulations to local conditions, mobilizing community participation, providing training and technical assistance, and accelerating guideline issuance. Yet, obstacles remain due to funding limitations, inconsistent price standards, and incomplete representation of all villages. Novelty: The study offers a comprehensive understanding of DPMD’s multidimensional function in strengthening village fiscal capacity. Implications: These insights may guide policymakers in improving governance frameworks and ensuring sustainable village financial planning in other regions. Highlights:• Strengthened DPMD regulatory and facilitation roles• Uneven village participation and resource constraints• Policy synchronization improves local fiscal governance
The Influence of Regional Government Policy Implementation on the Effectiveness of Ketapanrame Trawas Tourism Village Development: Pengaruh Implementasi Kebijakan Pemerintah Daerah Terhadap Efektivitas Pengembangan Desa Wisata Ketapanrame Trawas Sukmana, Hendra; Choiriyah, Ilmi Usrotin; Balahmar, Ahmad Riyadh Umar
JKMP (Jurnal Kebijakan dan Manajemen Publik) Vol 13 No 2 (2025): Oktober
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21070/jkmp.v13i2.1957

Abstract

The study was conducted with the aim of determining and analyzing the effect of local government policy implementation on the effectiveness of Ketapanrame Trawas tourism village development in Mojokerto Regency. The study was conducted using a quantitative approach with a causal associative research design. Data collection techniques were carried out using questionnaires involving employees of the Tourism Office, village officials, business actors, and tourists. The data were obtained and analyzed using simple linear regression. The results showed that the implementation had a significant effect on the effectiveness of the development of the Ketapanrame Trawas tourist village in Mojokerto Regency. The r-square value was below 50%, indicating that the policy implementation was not yet optimal in supporting the development of the Ketapaname Trawas tourist village in Mojokerto Regency
Branding Produk Madu Kemlagi Sebagai Potensi Desa Kemlagi, Kabupaten Mojokerto, Jawa Timur Aesthetika, Nur Maghfirah; Febriana, Poppy; Choiriyah, Ilmi Usrotin
JAPI (Jurnal Akses Pengabdian Indonesia) Vol 8, No 2 (2023)
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/japi.v8i2.4980

Abstract

Potensi desa saat ini menjadi salah satu jalan untuk meningkatkan perekonomian masyarakatnya. Penelolaan produk unggulan desa yang baik akan memberikan maanfaat untuk warga desa itu sendiri. Desa Kemlagi Kabupaten Mojokerto memililki produk unggulan madu lokal yang kualitasnya tidak kalah dengan produk madu dipasaran. Untuk meningkatkan produksi dan penjualan madu ini diperlukan strategi branding yang memadai. Oleh karena itu diadakan pelatihan branding produk madu Kemlagi dengan memberikan pengetahuan dan kemampuan branding pada masyarakat Desa Kemlagi sehingga produk ini memiliki identitas yang dapat diterima oleh pasar. Disamping itu, dalam kegiatan ini juga mengenalkan penggunaan media sosial Instagram untuk membantu dalam promosi produk Madu Kemlagi. 
PERAN DINAS KEPEMUDAAN OLAHRAGA DAN PARIWISATA (DISPORA) DALAM PENYELENGGARAAN PORPROV JATIM VIII 2023 DI KABUPATEN SIDOARJO Masrucha, Adinda Nur; Choiriyah, Ilmi Usrotin
Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Vol 11, No 1 (2024): Dinamika
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/dak.v11i1.13088

Abstract

Dinas Kepemudaan dan Olahraga (Dispora) merupakan satuan kerja perangkat daerah yang diberi amanat dan tugas serta tanggung jawab dalam menangani pembangunan di bidang kepemudaan dan keolahragaan. Salah satu contoh tugas Dispora adalah menangani dan membantu suksesnya penyelenggaraan Porprov Jatim VIII 2023 yang diadakan beberapa waktu lalu di Kabupaten Sidoarjo.  Tujuan penelitian ini adalah untuk mengetahui bagaimana penerapan dan kendala yang dihadapi dalam kegiatan Porprov Jatim VIII 2023 di Kabupaten Sidoarjo. Metode penelitian yang digunakan ialah menggunakan penelitian kualitatif dengan pendekatan deskriptif. Lokasi penelitian dilakukan di Kantor Dinas Kepemudaan Olahraga dan Pariwisata (Dispora) Kabupaten Sidoarjo. Sumber data yang digunakan yaitu data primer dan sekunder melalui wawancara, survei dan dokumentasi. Analisis data yang digunakan dari model interaktif Miles dan Huberman yang menyangkut pengumpulan data, reduksi data, penyajian data dan penarikan kesimpulan. Hasil dari penelitian menggunakan Teori Peran dari Pitana dan Gayatri (2005) yang meliputi Motivator, Fasilitator dan Dinamisator.
PERAN PEMERINTAH DESA DALAM EKSISTENSI GABUNGAN KELOMPOK TANI (GAPOKTAN) DI DESA KEDUNG BANTENG KECAMATAN TANGGULANGIN KABUPATEN SIDOARJO Azizah, Putri Amaliatul; Choiriyah, Ilmi Usrotin
Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Vol 12, No 1 (2023)
Publisher : Universitas Tribhuwana Tungga Dewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jisip.v12i1.2791

Abstract

Villages have a big role in providing services to realize a prosperous community life. Pujiharto defines GAPOKTAN (Gabungan Kelompok Tani) as a group consisting of farmer fathers whose scope is from the same village.In this study took the location of Kedung Banteng Village, Tanggulangin Subdistrict, Sidoarjo    Regency with the consideration that Kedung Banteng Village, although the majority of the population earns a living as a fishery and there are also farmers.The problems that occur in Kedung Banteng Village are related to the problem of settling waters and land subsidence which makes it difficult for them to plant seeds.This research uses qualitative methods. The method has the final result in the form of descriptive data in the form of oral and written information from a person and the results of observing behavior.The technique used is purposive sampling or using consideration as a technique for determining sources as research samples. The results of research with Gapoktan members show that the Kedung Banteng village government must provide concrete evidence regarding the problems faced by the community. The importance of the Agriculture Office issuing local regulations governing the empowerment of farming communities remembers the government in order to encourage food security and the welfare of farmers.Desa mempunyai peran yang besar untuk menyediakan pelayanan demi mewujudkan hidup masyarakat yang Sejahtera. Dalam penelitian ini mengambil lokasi Desa Kedung Banteng, Kecamatan Tanggulangin, Kabupaten Sidoarjo dengan pertimbangan bahwa Desa Kedung Banteng meskipun mayoritas penduduknya bermata pecaharian sebagai perikanan dan ada juga sebagai petani. Permasalahan yang terjadi didesa Kedung Banteng yaitu terkait permasalahan perairan yang mengendap dan penurunan tanah yang membuat mereka kesulitan untuk melakukan penanaman bibit. Penelitian ini menggunakan metode kualitatif. Metode tersebut memiliki hasil akhir berupa data secara deskripsi dalam bentuk informasi lisan serta tertulis dari seseorang serta hasil pengamati perilaku. Teknik yang digunakan yaitu purposive sampling atau menggunakan pertimbangan sebagai teknik penentu narasumber sebagai sampel penelitian. Hasil penelitian dengan Anggota Gapoktan menunjukan bahwsanya Pemerintah desa Kedung Banteng harus memberikan bukti nyata terkait permasalahan yang dihadapi oleh masyarakat. Pentingnya Dinas Pertanian mengeluarkan peraturan daerah yang mengatur tentang pemberdayaan masyarakat petani mengingat pemerintah agar mendorong ketahanan pangan dan kesejahteraan petani. Hasil dan pembahasan yang didapatkan setelah dilakukan penelitian, maka dapar disimpulkan bahwa upaya dalam memberdayakan masyarakat yang berprofesi sebagai petani telah dilakukan oleh pemerintah desa dengan dibuktikan dari pengadaan sarana dan prasarana, fasilitas, serta berbagai pelayanan yang menjadi penunjang petani di Desa Kedung Banteng. eran dari pemerintah desa tersebut telah terlaksana dengan baik dengan masih dapat lebih dimaksimalkan kembali. Apabila merujuk dari UU No.6 Th. 2014 mengenai Desa serta PP No. 19 Th. 2013 mengenai perlindungan dan pemberdayaan petani.
Co-Authors A Riyadh Umar Balahmar Achmadi, Ruri Adinia, Septa Agustin, Nailul Isnaini Ahmad Riyadh Umar Balahmar Ahmad Riyadh Umar Balahmar, Ahmad Riyadh Umar Akhmad Mulyadi Al Qaddafi, Yngwie Herfi Alif, Deftyana Ainnur Alisyafir Rohmah Amalia Dewi Safitri Amiril, Nur Aprilia, Melly Nia Dwi Aprillia Hartiningtyas Asrori, Maya Dinul Ayu Wulandari, Herdine Azizah, Putri Amaliatul Azzahra, Adelia Annisa Rahmania Bahlamar, Ahmad Riyadh Umar Chiqmah, Zachiyatul Cholidah, Dian Nur Darmawan, Achmad Firnanda Deny Firmansyah Yonanda Desy Widiyanti Devi Dwi Kristanti Dewi, Kurnia Candra Dhiya Ulhaq, Naufal Alwan Difayanti, Erlidha Catur Dina Auliya Febianti Dinda, Adinda Rahma Anisa Eko Setiawan Eni Rustianingsih Etri Nur Laili Fadilla, Urshella Syintania Faizin, Moh Faizin, Moh. Fatih, M. Faishol Febriyani, Robiatul Feni Sandra, Feni Firda Kristianah Firmansyah, Yoga Ardianto Fransisca, Risa Salsabilla Fristanti, Wanda Dwi Hana Farasastin Hanifah, Ria Harianti, Iis Hendra Sukmana Herawati, Luluk Ikhma, Akhfania Irmawati, Rikha Irtanto Irtanto, Irtanto Isna Fitria Agustina Isnaini Rodiyah Ivan Eko Hardi Pramudio Izati, Salsabila Aulia Janah, Alif Lailatul Jayanti, Reina Lies Jiana Walida Junaidi, Mochamad Khofifatul Ummah Khoirani, Sarah Safira Kurnaini, Alfiatus Fadjar Kurnia Candra Dewi Kurniawati, Christanty Dwi Laili, Etri Nur Lailia, Yolla Nur Lailiyah, Faizzatul Lailul Mursyidah Lely Ika Mariyati Lina Silfiatin Lu'luum Mahknunah Luluk Fauziah Lu’luum Mahknunah Madjid, Radita Andriana Mai Puji Lestari Maryono Mashudi Mashudi Masrucha, Adinda Nur Maulana, Asrul Moh. Faizin Mokhamad Yusuf Chabibi Muhammad Jainul Arifin Mustika, Muhammad Erlangga Surya Muthmainnah, Fuadah Naailatun Nabiilah Nabila Ayu Bakta Nabila Azza Zhafira Nabilah, Helmina Lingga Nada, Dewi Kusuma Nadhiro, Riza Ayu Nadila, Difta Izza Novitasari, Amelia Vega Nugraha, Ferry Mursyidan Nur Aisyah Nur Bianto Nur Maghfirah Aesthetika Nurainiyah Nurainiyah Nurul Qomariyah Oky, Hamri Phahlevi , Rifqi Ridlo Phahlevi, Rifqi Ridlo Poppy Febriana Prasetyo, Andika Bujang Prihartini, Intan Pungki Rokmahwati Purwaningsih , Sri Budi Puspitasari, Monicha Putri Nur Chasan Putri, Berliana Aulia Putri Putri, Cantika Alif Putri, Lusia Sari Yudi Rachmahnia, Lia Rachmawan, Mochammad Arif Rahardi, M. Rendy Rahayu Kristiniati Rahayu Kristiniati Rahcmawati, Fadila Rahmani, Mella Anaya Rahmawati, Riris Dwi Raul, Mohammad Ayub Akbar Rifqi Ridlo Phahlevy, Rifqi Ridlo Rismawati, Pingki Robiatul Febriyani Rochman, Dicky Auliya Rohmah, Alisyafir Romadhona Safitri Sahara, Nyimas Ifada Saputra, Figo Dwi Sari, Risa Yunia Imanda Sarwenda Biduri Sekarini, Putri Normalita Dwi Setianingrum, Syaharani Shobachiyah, Ilmi Silfiatin, Lina Siti Fatima Sabilillah Siti Zubaidah Solicha, Fira Arma Atus Sri Budi Purwaningsih, Sri Budi SUGIYANTO Sulihan, Sulihan Sundus Pramudhita Subekti Susanta, Rahmadhani Rizky Syaharani, Farah Nabilah Syamsudyan, Muhammad Tadasi, An Nisa'Reigi Taurista, Hafni Tiara Rizka Alfiana Tohirin, Muchammad Shobakhut Totok Wahyu Abadi Tyas, Cantika Yulianing U.B, Ahmad Riyadh Udis’tia, Alfiani Ummaroh, Nur Azizatul Wahyuningsih, Yiyin Antias Widiyaningrum, Ayu Wiluyo, Denny Putro Winantoro, Adistin Naidzira Prameswari Wiwik Anggraeni Wulandari, Ike Rahma Yanti, Dwi Krusita Yolla Nur Lailia Yuanita, Nabilla Ananda YuliaSari, Della Putri Zahira, Ghania Nasha