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QUALITY OF DIGITAL POPULATION ADMINISTRATION SERVICES AT PARADEWI IN BANDARASRI VILLAGE, MOJOKERTO REGENCY Firdausiva, Wisda Fawwas; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.534

Abstract

Objective: This study explores the quality of digital population administration services through the ParaDewi application in Bandarasri Village, Mojokerto Regency. The main focus of this study is to assess the impact of ParaDewi's implementation on the effectiveness and efficiency of administration, particularly in the management of documents such as Family Cards, electronic ID cards, and birth certificates. Method: The method used in this study is descriptive qualitative, with data collection conducted through interviews with village officials and the community as service users. For data analysis, the SERVQUAL framework was used to measure service quality based on five dimensions, namely physical evidence, reliability, responsiveness, assurance, and empathy. Results: The findings of this study indicate that ParaDewi has succeeded in improving the quality of population administration services. In terms of physical evidence, the availability of computers, internet access, and digital document systems supports the smooth running of the service process. Reliability is evident in the ability of village officials to provide services on time and in accordance with procedures. Responsiveness is seen in the willingness of officers to help the community, especially those who are not familiar with digital technology. The assurance dimension can be seen in the professional, transparent, and friendly attitude shown by officers, which in turn increases public trust in digital services. Meanwhile, empathy is an important element because officers try to understand the needs of citizens and adjust services to the existing social context. Novelty: This application is an innovation in technology-based public services, aimed at facilitating the community in handling population documents.
IMPLEMENTATION OF THE VILLAGE INFORMATION SYSTEM (SID) IN REALIZING PUBLIC INFORMATION DISCLOSURE (STUDY ON THE WEBSITE OF THE SEMAMBUNG VILLAGE GOVERNMENT, WONOAYU DISTRICT, SIDOARJO REGENCY) Asrori, Maya Dinul; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.540

Abstract

Objective: This study is to describe and analyze the implementation of the village information system (SID) in realizing public information disclosure in Semambung Village, Wonoayu District, Sidoarjo Regency. The analysis was carried out using the theoretical framework of George C. Edward III's policy implementation which included aspects of communication, resources, disposition, and bureaucratic structure. Methods: This study uses a qualitative method with a descriptive approach. Data was collected through interviews with village officials, field observations, and documentation review related to the management of village websites as a means of information disclosure. Data analysis is carried out through the process of data reduction, data presentation, and conclusion drawn. Results: The results of the study show that from the communication aspect, socialization related to SID is not even because it relies more on social media. In terms of resources, website management is still handled by one operator without special training support or adequate budget allocation. In terms of disposition, operators show a positive commitment even though they have not received adequate incentives and institutional support. Meanwhile, from the aspect of bureaucratic structure, there is no clear SOP or division of tasks so that implementation still depends on individual initiatives. With these various obstacles, SID has been proven to increase access to public information and encourage community participation, which is reflected in a significant increase in the number of visitors to the village website. Novelty: The novelty lies in the analysis of the implementation of SID at the village level that highlights technical and institutional constraints in more detail. These findings contribute to the development of literature on digital-based public information governance in villages as well as serve as a basis for evaluation to strengthen apparatus capacity, institutional support, and the formulation of more targeted SOPs to optimize the implementation of SID.
IMPLEMENTATION OF THE NEXT GENERATION SOCIAL WELFARE INFORMATION SYSTEM (SIKS-NG) IN SEMAMBUNG VILLAGE, WONOAYU DISTRICT, SIDOARJO REGENCY YuliaSari, Della Putri; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.543

Abstract

Objective: This study aims to analyze how the Next Generation Social Welfare Information System (SIKS-NG) is implemented in Semambung Village, Wonoayu District. This research applies the Edward III policy implementation model which includes four aspects, namely communication, resources, disposition, and bureaucratic structure. Methods: The research method used is qualitative descriptive, by collecting data through direct observation, in-depth interviews with village officials and SIKS-NG operators, as well as relevant supporting documentation. Data analysis was carried out using the Miles and Huberman interactive model which consisted of four stages, namely data collection, data reduction, data presentation, and conclusion drawn. Results: The results of the study showed that internal communication between the operator and the Head of the Welfare Section had gone quite well, but external communication with the community was still limited due to the absence of formal socialization. In terms of resources, facilities such as computers and printers are adequate, but unstable internet connections, lack of dedicated budgets, and reliance on a single operator hinder optimal application performance. Despite not obtaining special incentives, operators show high commitment and responsibility, reflecting a positive executor disposition. In terms of bureaucratic structure, the village government does not yet have a written Standard Operating Procedure (SOP) specifically for SIKS-NG, so the technical implementation still relies on verbal direction and work experience. Novelty: This study highlights the implementation of SIKS-NG in Semambung Village using an analysis of Edward III indicators. It reveals the absence of specific standard operating procedures (SOPs), limited public access to information, and limited resources, including a single operator and unstable internet connections. These findings serve as an important assessment for the development of social welfare e-government policies and the challenges of digital services in the village.   
IMPLEMENTATION OF DIGITAL EMPLOYMENT SERVICES THROUGH THE SIHUBIN APPLICATION AT THE SIDOARJO MANPOWER OFFICE Izati, Salsabila Aulia; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.552

Abstract

Objective: This study aims to analyze the implementation of digital-based employment services through the Industrial Relations Information System (SIHUBIN) application at the Sidoarjo Regency Manpower Office. Digital transformation in the public service sector requires effectiveness, efficiency, and transparency, so it is important to examine how this application is run to support the improvement of service quality. Method: The research uses a descriptive qualitative approach with data collection techniques through in-depth interviews, field observations, and documentation studies. The analysis was carried out with reference to Charles O. Jones' theory of policy implementation which includes three aspects: organization, interpretation, and application. Results: The results of the study show that the implementation of SIHUBIN has not been optimal. From the organizational side, institutional support is available, but it is constrained by limited human resources, lack of technical training, and the lack of a regular maintenance budget. In terms of interpretation, the understanding of apparatus and users is still low due to less directed socialization. Meanwhile, in the application aspect, some services still rely on manual procedures, such as the absence of electronic receipts and limited access to online documents. Novelty: This study contributes by integrating the analysis of the implementation of SIHUBIN using the theoretical framework of Charles O. Jones, so that it can highlight the inhibiting and supporting factors more comprehensively. The research recommendations emphasize the importance of strengthening apparatus capacity, sustainable budgeting, and public communication strategies so that SIHUBIN can become an effective, efficient, and accountable digital service instrument.
THE EFFECTIVENESS OF THE BLUD INFORMATION SYSTEM (SIBLUD) IN FINANCIAL MANAGEMENT AT THE BUDURAN HEALTH CENTER, SIDOARJO REGENCY Khoirani, Sarah Safira; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.553

Abstract

Objective: This study aims to analyze the effectiveness of the Regional Public Service Agency Information System (SIBLUD) in financial management at the Buduran Health Center, Sidoarjo Regency. Effectiveness is measured based on the theory of Richard M. Steers through three main indicators, namely goal achievement, integration, and adaptation. Method: The research uses a descriptive qualitative approach with purposive sampling techniques to determine informants, including the treasurer of the Buduran Health Center as the admin and financial staff of the BOK. Data was obtained through interviews, observations, and documentation, then analyzed through the stages of data reduction, data presentation, and conclusion drawn. Results: The results of the study show that the implementation of SIBLUD is quite effective in accelerating the preparation of financial statements, SPJ, and budget management. In the indicator of achieving goals, the system has been proven to be able to increase efficiency even though it is still constrained by technical errors and manual inputs. In the integration indicators, SIBLUD has succeeded in uniting the financial process digitally centralized with routine socialization support. Meanwhile, in the adaptation indicators, some senior staff have difficulty switching from manual to digital systems, so the dependence on admins is still high. Novelty: This research contributes by examining the effectiveness of SIBLUD at the health center level using the theory of organizational effectiveness of Richard M. Steers (1985). These findings highlight the importance of system stability, continuous socialization, and increasing the digital literacy of senior health workers as the key to optimizing the implementation of SIBLUD.
IMPLEMENTATION OF ELECTRONIC PERFORMANCE (E-PERFORMANCE) IN INCREASING WORK ACCOUNTABILITY OF BKD EMPLOYEES IN SIDOARJO REGENCY Pratiwi, Nirmala Anggun Dwi; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.554

Abstract

Objective: The purpose of this study is to examine how the Regional Civil Service Agency (BKD) of Sidoarjo Regency has increased the accountability of civil servants through the use of the Electronic Performance System (E-Kinerja). The background of this research is the transition from a manual performance appraisal system to a digital system, which is expected to improve employee discipline in achieving performance targets and increase transparency and efficiency. Method: qualitative with a descriptive approach through in-depth interviews, observations, and documentation with employees and managers of the e-Performance application at BKD Sidoarjo. Results:  shows that the implementation of e-Performance. Indicators of effective communication, adequate resources, positive employee disposition, and a clear bureaucratic structure. This system has proven to be effective in motivating employees, especially through its integration with the Employee Income Allowance (TPP), and has succeeded in encouraging the creation of a transparent and accountable work culture. Novelty: this research lies in the emphasis that the application of e-Performance does not only function as an administrative instrument, but also as a means to build a work culture that is oriented towards results and accountability in the local government environment.
ANALYSIS OF THE EFFECTIVENESS OF THE LAPOR APPLICATION IN COMMUNITY SATISFACTION COMPLAINTS AT THE SIDOARJO REGENCY REGIONAL SECRETARIAT OFFICE Zahira, Ghania Nasha; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.476

Abstract

Objective: This research investigates how well the LAPOR application (People’s Online Aspiration and Complaint Service) functions as a tool for managing public complaints at the Sidoarjo Regency Regional Secretariat. As a component of the National Public Service Complaint Management System (SP4N-LAPOR), the application aims to improve transparency, accountability, and public engagement in service delivery. Method: Employing a qualitative descriptive method through interviews, observations, and document reviews, the research included key participants such as application coordinators, service personnel, and user groups. The data were analyzed using Campbell’s effectiveness criteria, which encompass program effectiveness, achievement of goals, balance between inputs and outputs, and overall performance. Results: The results indicate that LAPOR speeds up the process of addressing complaints and protects the privacy of those making complaints; however, issues persist, such as unreliable internet access, reliance on central servers, and minimal public engagement stemming from insufficient outreach and limited digital skills. While there are enough human resources, the system still falls short of its full potential effectiveness, indicating a need for strategies to enhance literacy, outreach efforts, and technological infrastructure. Novelty: The study highlights both the practical benefits of LAPOR in speeding up complaint handling and protecting user privacy, as well as the persistent challenges that hinder full system effectiveness, offering insights for targeted improvements in digital literacy, outreach, and infrastructure.
INNOVATION OF POPULATION ADMINISTRATION SERVICES THROUGH THE SI SUPERLARIS APPLICATION Al Qaddafi, Yngwie Herfi; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.518

Abstract

Objective: This study was designed with the aim of analyzing the process of diffusion of innovation in population administration services through the Si Superlaris application in Tulangan District, Sidoarjo, using the innovation diffusion theory of Everett M. Rogers and Floyd Shoemaker. This innovation comes in response to the need for more orderly and faster death registration to avoid social conflicts related to inheritance rights. Method: This research uses a qualitative research paradigm that is descriptive, with a data collection framework that includes three main techniques, namely interviews, observations, and documentation. Results: The results of the study show that the Si Superlaris application is able to simplify the procedure for submitting an heir's statement letter online by validating documents through a barcode signature. The implementation of this innovation has proven to be effective from four main indicators: ease of innovation, stable use period, support of social systems, and open communication between stakeholders. The original contribution of this research lies in the application of a holistic approach in examining technological innovations in population services at the sub-district level that has not been explored before. Novelty: This application is considered to be able to improve bureaucratic efficiency, ensure document legality, and strengthen digital governance that is transparent and responsive to the needs of the community.
TRANSFORMATIONAL LEADERSHIP APPLIED BY RIDWAN KAMIL AS REGIONAL GOVERNMENT Novitasari, Nita; Choiriyah , Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.512

Abstract

Objective: This study examines the implementation of transformational leadership by Ridwan Kamil within the framework of local government, focusing on his leadership during his tenure as Mayor of Bandung and Governor of West Java. Specifically, it explores three dimensions of transformational leadership proposed by Bass (1990): inspirational motivation, intellectual stimulation, and individualized consideration. Method: The study employs a qualitative literature review with a descriptive analytical approach, utilizing secondary data from academic journals, books, research reports, and official documents related to regional leadership. Results: The findings reveal that Ridwan Kamil effectively applied transformational leadership principles through a creative and inclusive urban development vision, digital innovation in public services, and personalized engagement with the community. Nevertheless, several challenges persisted, particularly bureaucratic rigidity, infrastructure constraints, and demographic diversity in West Java. Novelty: This study contributes to the literature by demonstrating that transformational leadership significantly enhances public participation, reinforces leadership legitimacy, and stimulates innovation in local governance, thereby enriching Bass’s (1990) theoretical model and offering practical insights for regional leadership practices in Indonesia.
IMPLEMENTATION OF E-GOVERNMENT THROUGH APDS APPLICATION TO IMPROVE REGIONAL TAX SERVICES: A CASE STUDY OF BPPD SIDOARJO Nabilah, Helmina Lingga; Choiriyah, Ilmi Usrotin
Proceeding of International Conference on Social Science and Humanity Vol. 2 No. 2 (2025): Proceeding of International Conference on Social Science and Humanity
Publisher : PT ANTIS INTERNATIONAL PUBLISHER

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61796/icossh.v2i2.517

Abstract

Objective: This study aims to analyze the implementation of the Sidoarjo Regional Tax Application (APDS) as a digital innovation designed to improve the efficiency and effectiveness of local tax services. Method: A qualitative research approach was adopted through interviews, observations, and document analysis involving staff from the Sidoarjo Regional Tax Service Agency (BPPD) and users of the application. The data were analyzed descriptively to identify key success factors and challenges during implementation. Results: The findings indicate that APDS enhances administrative efficiency, promotes transparency, and reduces bureaucratic barriers to tax collection. The success of this innovation is attributed to organizational support for digitalization, employee adaptability, and active community participation in utilizing the application. Novelty: This study provides new insights by demonstrating that the success of digital tax service innovation depends not only on technological readiness but also on organizational adaptability and staff commitment. The results contribute to the broader discourse on digital governance and offer a replicable model for local governments seeking to reform bureaucratic systems through digital transformation.
Co-Authors A Riyadh Umar Balahmar Achmadi, Ruri Adinia, Septa Agustin, Nailul Isnaini Ahmad Riyadh Umar Balahmar Ais Arfia Febrianti Akhmad Mulyadi Al Qaddafi, Yngwie Herfi Al Rosyad, Adam Alfiatus Fadjar Kurnaini Alfin Azrial Akbar, Mochammad Alif, Deftyana Ainnur Alisyafir Rohmah Alvina Dea Ervinda Amalia Dewi Safitri Amiril, Nur Aprilia, Melly Nia Dwi Aprillia Hartiningtyas Ari Nur Aliyah Rohalia Asrori, Maya Dinul Aviana, Rizqillah Dita Azizah, Putri Amaliatul Azzahra, Adelia Annisa Rahmania Bahlamar, Ahmad Riyadh Umar Beby Rahayu Lailatushiyam Charista Diva Vernanda Chiqmah, Zachiyatul Cholidah, Dian Nur Darmawan, Achmad Firnanda Deny Firmansyah Yonanda Desy Triana Afdillah Desy Widiyanti Desyegitama Nuranindita Devi Dwi Kristanti Dewi Fatimah Dewi Maftuhah Dewi, Kurnia Candra Difayanti, Erlidha Catur Dila Dwi Andayani Dina Auliya Febianti Dinda, Adinda Rahma Anisa Dita Dwi Lestari Dwicaksono, Algarma Satriyo Eko Setiawan Ella Tinara Eni Rustianingsih Erdianto, Tria Ilham Eri Sabrina Etri Nur Laili Fadilla, Urshella Syintania Faizin, Moh Faizin, Moh. Fatih, M. Faishol Febriyani, Robiatul Feni Sandra, Feni Ferrin Feriska Firda Kristianah Firdausiva, Wisda Fawwas Firmansyah, Yoga Ardianto Fransisca, Risa Salsabilla Fristanti, Wanda Dwi Halimatus Laili Nur Qomariyah Hamri Oky Hana Farasastin Hanifah, Ria Harianti, Iis Hendra Sukmana Herawati, Luluk Ikhma, Akhfania Indah Munfaati Indira Sari Intan Nical Wahyu Tifany Irmawati, Rikha Irtanto Irtanto, Irtanto Isna Fitria Agustina Isnaini Rodiyah Istiqomah Delia Nanda Ivan Eko Hardi Pramudio Izati, Salsabila Aulia Janah, Alif Lailatul Jayanti, Reina Lies Jiana Walida Khalimatus Sa'diyah Khofifatul Ummah Khoirani, Sarah Safira Kurnaini, Alfiatus Fadjar Kurnia Candra Dewi Kurniawati, Christanty Dwi Kustianingsih, Silvana Hari Kusuma Wijaya, Danny Kusumawardana, Andhika Laili, Etri Nur Lailia, Yolla Nur Lailiyah, Faizzatul Lailul Mursyidah Laksmi Putri Widyaningtias Lely Ika Mariyati Lina Silfiatin Lu'luum Mahknunah Luluk Farida Luluk Fauziah Luluk Herawati Luthfiyah, Amirotul M. Rizal Habibi Madjid, Radita Andriana Mai Puji Lestari Maryono Mashudi Mashudi Masrucha, Adinda Nur Maulana, Asrul Mochamad Junaidi Moh. Faizin Mokhamad Yusuf Chabibi Muhammad Jainul Arifin Muhammad Prayoga Arianto Mustika, Muhammad Erlangga Surya Muthmainnah, Fuadah Naailatun Nabiilah Nabila Ayu Bakta Nabila Azza Zhafira Nabila Salma Nabilah, Helmina Lingga Nada, Dewi Kusuma Nada, Qatrun Nadhiro, Riza Ayu Nadila, Difta Izza Naufal Alwan Dhiya Ulhaq Novitasari, Amelia Vega Novitasari, Nita Nugraha, Ferry Mursyidan Nur Bianto Nur Maghfirah Aesthetika Nurainiyah Nurainiyah Nurul Qomariyah Oktavia, Elvira Nur Phahlevi , Rifqi Ridlo Phahlevi, Rifqi Ridlo Poppy Febriana Prasetyo, Andika Bujang Pratiwi, Nirmala Anggun Dwi Prihartini, Intan Pungki Rokmahwati Puspitasari, Monicha Putri Nur Chasan Putri, Berliana Aulia Putri Putri, Cantika Alif Putri, Lusia Sari Yudi Rachmahnia, Lia Rachmansyah, Rizqi Rachmawan, Mochammad Arif Rahardi, M. Rendy Rahayu Kristiniati Rahayu Kristiniati Rahcmawati, Fadila Rahmani, Mella Anaya Rahmawati, Riris Dwi Raul, Mohammad Ayub Akbar Rifqi Ridlo Phahlevy, Rifqi Ridlo Rikha Irmawati Rima Widya Sari Risa Salsabila Fransisca Rismawati, Pingki Rizki Yefin Saputri Robiatul Febriyani Rochman, Dicky Auliya Rohmah, Alisyafir Romadhona Safitri Sa'diyah, Khalimatus Safira Putri Andianti Sahara, Nyimas Ifada Saputra, Figo Dwi Sari, Risa Yunia Imanda Sarwenda Biduri Sebrina Cahya K.A Sekarini, Putri Normalita Dwi Setianingrum, Syaharani Shobachiyah, Ilmi Silfiatin, Lina Silvia Islami Siti Fatima Sabilillah Siti Fatimatul Ilmi Siti Khoirun Nisak Siti Nur Fatimatuz Zahro' Siti Zubaidah Solicha, Fira Arma Atus Sri Budi Purwaningsih SUGIYANTO Sulihan, Sulihan Sundus Pramudhita Subekti Susanta, Rahmadhani Rizky Syaharani, Farah Nabilah Syamsudyan, Muhammad Tadasi, An Nisa'Reigi Taurista, Hafni Tiara Rizka Alfiana Tohirin, Muchammad Shobakhut Totok Wahyu Abadi Tyas, Cantika Yulianing U.B, Ahmad Riyadh UB, A. Riyadh Udis’tia, Alfiani Ummaroh, Nur Azizatul Wahyuningsih, Yiyin Antias Widiyaningrum, Ayu Wiluyo, Denny Putro Winantoro, Adistin Naidzira Prameswari Wiwik Anggraeni Wulandari, Ike Rahma Yanti, Dwi Krusita Yanuar Rokhima A Yaqutah, Muhammad Evan Firzatulloh Yolla Nur Lailia Yuanita, Nabilla Ananda YuliaSari, Della Putri Zahira, Ghania Nasha