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Analisis Manajemen Konflik dan Lingkungan Kerja Terhadap Kinerja Karyawan AO Mekaar Dengan Kepuasan Kerja Sebagai Variabel Intervening Di PT. Pnm Cabang Pekanbaru Sera, Kornelus; Safaria, Siti
Winter Journal: IMWI Student Research Journal Vol. 7 No. 1 (2026): Winter Journal: IMWI Student Research Journal
Publisher : Institut Manajemen Wiyata Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52851/wt.v7i1.81

Abstract

Penelitian ini dilatarbelakangi oleh belum optimalnya kinerja Account Officer (AO) Mekaar di PT Permodalan Nasional Madani (PNM) Cabang Pekanbaru, yang diduga dipengaruhi oleh manajemen konflik dan lingkungan kerja serta kaitannya dengan kepuasan kerja. Penelitian ini bertujuan untuk menganalisis pengaruh manajemen konflik dan lingkungan kerja terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan teknik pengumpulan data melalui kuesioner kepada Account Officer Mekaar Area Kota Pekanbaru 2. Data dianalisis menggunakan analisis jalur (path analysis) untuk menguji pengaruh langsung dan tidak langsung antar variabel. Hasil penelitian menunjukkan bahwa manajemen konflik dan lingkungan kerja berpengaruh signifikan terhadap kepuasan kerja, serta kepuasan kerja berpengaruh signifikan terhadap kinerja karyawan. Selain itu, kepuasan kerja terbukti memediasi pengaruh manajemen konflik dan lingkungan kerja terhadap kinerja AO. Temuan ini menegaskan pentingnya pengelolaan konflik yang efektif dan penciptaan lingkungan kerja yang kondusif dalam meningkatkan kepuasan serta kinerja karyawan.
Performance Model: Influence of Motivation and Organizational Culture Behavior for the Environment (OCBE) Dewi, Santi Riana; Andari, Andari; Safaria, Siti
Al Qalam: Jurnal Ilmiah Keagamaan dan Kemasyarakatan Vol. 20, No. 2 : Al Qalam (In Progress March 2026)
Publisher : Sekolah Tinggi Ilmu Al-Qur'an (STIQ) Amuntai Kalimantan Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35931/aq.v20i2.5632

Abstract

The research was conducted at a manufacturing company in Banten. The research was based on the results of employee perceptions in order to find the dominant factors that influence performance. The novelty of this research is the formation of a new model from the research, as well as the existence of new variables that are suspected of influencing performance. The discovery of a new model to determine variables that influence performance directly or indirectly. The subjects of the research were Motivation, Organizational Citizenship Behavior for the Environment (OCBE), and Performance. The results of employee perceptions have been filled in the distributed questionnaire, and the results will be processed using SmartPLS 4. The number of samples was 98 respondents, calculated using the Slovin formula. The purpose of the study was to determine whether there is a direct or indirect influence of each indicator of the independent variable on the dependent variable. To find out whether there is an influence of motivation on performance, OCBE on performance directly. Is there a direct influence of motivation on OCBE, is there an indirect influence of motivation on performance through OCBE. The results of the study showed the insignificant influence of motivation on performance (M=0.195; P=0.053), significant influence of motivation on OCBE (M=0.340; P=0.001), significant influence of OCBE on performance (M=0.325; P=0.000) and there is an indirect influence of motivation on performance through OCBE (M=0.111; P=0.031). Ultimately, the results of this research can be a barometer for determining organizational policies and decisions in the human resource development department.
Co-Authors , Rahima Br Purba AA Sudharmawan, AA Abdullah Alwyni, Farouk Andari Andari, Andari Arifatur Yuniawati Ayu, Chintya Puteri Budi Santosa Budi Santosa Damayati, Elsa Kusumah Daniel Silitonga Deviyantoro Deviyantoro Deviyantoro, Deviyantoro Donie Nahloly Embun Prowanta Fatfa, Nadira Anasta Fiolita, Ata Friska Sari Asta Hanantijo, Gerardus Michael Djoko Harsono Harsono Haryono Umar Hengki Irawan Husain, Kamil Husni Indra Irawan Jacklyn Edmonda Georgiene Deseriere Kamil Husain Kartika Agustina, Kartika Karyaningsih, Karyaningsih Laela Lanjarsih Leo Agung, Leo Mohamad Januar Bagus Indranata Neneng Yani Nursetiani, Andini Oktavianti, Ardiana Ovalia Primadonna Ratna Mutumanikam Rachmad, Ari Ramadhan Firmansyah Ramli , Aisyah Alizza Rahmah Ritonga, Suryani Rizki, Muhammad Nur Roghibun Ainun Mahfud Sallamanda, Vickry Reza Santi Riana Dewi Santi Riana Dewi, Santi Riana Sera, Kornelus Simroangkir, Panubut Sri Wahyuni Stefanus Sri Sadana Sugeng Suprapto susanto, haris Tengku Ariffadillah Tommy Herdianto Trianti, Gita Trinandari Prasetya Nugrahanti Wahyuningisih, Erna Welda Mudiar Weni Mega Sari Widowati, Mariatin Sri Wiwiek Prihandini Yandry Maroli Yohanes Ferry Cahaya Yulfanis, Andyni