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All Journal jurnal ilmiah hospitality Journal of Industrial Engineering & Management Research (JIEMAR) International Journal of Health, Economics, and Social Sciences (IJHESS) Jurnal Pengabdian kepada Masyarakat Jurnal Kolaboratif Sains Jurnal Cakrawala Ilmiah Jurnal Pengabdian Mandiri Proceeding National Conference Business, Management, and Accounting (NCBMA) Jurnal Pengabdian Masyarakat Mandira Cendikia (JPKM-MC)
Eddy
Universitas Pelita Harapan
Religion Agriculture, Biological Sciences & Forestry Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Other

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Pembuatan Minyak Kemiri Sebagai Produk Pengembangan: Making Candlenut Oil as a Development Product Felix Leonardi; Sanif Sentosa; Esther; Eddy; Bahagia Tarigan
Jurnal Kolaboratif Sains Vol. 9 No. 1: Januari 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/jks.v9i1.10440

Abstract

Kegiatan diversifikasi produk dengan memproduksi minyak kemiri ini, diharapkan mampu meningkatkan kesejahteraan ekonomi masyarakat mengingat harga minyak kemiri dipasaran yang cukup tinggi. Selain itu pada kegiatan pengabdian ini juga akan dilakukan peningkatan kemampuan masyarakat dalam mengelola kelompok usaha bersama dengan harapan masyarakat menjadi lebih mandiri dalam usaha dan dapat mengembangkan usaha dengan baik sehingga masyarakat yang mandiri dalam usaha ini akan mengurangi aktifitasnya didalam hutan dan hutan akan semakin lestari. Metode pengabdian meliputi sosialisasi, workshop produksi minyak kemiri mulai dari tahap ekstrak, isolasi sampai dengan filtrasi minyak dengan menggunakan arang aktif dan evaluasi kegiatan. Hasil dari kegiatan adalah produk minyak kemiri yang siap dipasarkan.
The Impact Of Service Quality Towards Customer’s Loyalty At Pt. Odiseus International Medan Edward Harnjo; Sri Aprianti Tarigan; Susanto; Benny Lim; Eddy
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 1: Januari 2026
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i1.10436

Abstract

Globalization also has motivated managers to develop products or services quality that the company can compete in the world. Besides that, the managers of the company engaged in services sector need to carefully consider all situation and the conditions in order to providing the best service. Business opportunities in the services sector cannot be separated from the dynamics of the situation and external factors. In order to survive and make a profit that is planned, company is required to adapt products and services to the customer’s needs. Service companies should provide better service to its customers. The purposes of this research are to know the influence of service quality towards customer loyalty at PT Grand Odiseus International Medan. This research is done by using descriptive research and correlational design. Research methods which used are descriptive statistic analysis, validity and reliability test, simple linear regression, coefficient correlation, coefficient of determinant and Z testing. The result of this research is that there is influence of service quality towards customer loyalty in PT Grand Odiseus International Medan. In Z test, it can be determined that Zcount > Ztable (7.519 > 1.96). Therefore, hypothesis alternative is accepted that there is influence of service quality toward customer loyalty at PT Grand Odiseus International Medan. In correlation test, it can be know that service quality as independent variable (X) has strong positive relationship with customer loyalty in PT Grand Odiseus International Medan. In determinant test, it can be known that customer loyalty can be explained in 61.5% by service quality variable in PT Grand Odiseus International Medan while the rest as 38.5% can be explained by other variables which is not studied in this research. In linear regression analysis, it can be determined linear regression equation in Y = 0.111 + 0.619X. The regression coefficient is 0.619 that means increasing 1 unit of service quality variable can increase customer loyalty in 0.619 unit.
Co-Authors Agus Susanto Albert Albert Albert Ali Syah Putra Ali Syah Putra Arifin Arifin Arifin Bahagia Tarigan Benny Lim Benny Lim Benny Lim Diana Afriani Eddy Gunawan Eddy Gunawan Edward Harnjo Erina Alimin Erina Alimin Erina Alimin Esther Felix Leonardi Gurning, Lenny Hutabarat, Gloria Cahaya Julida Javerson Simamora Juliana, Juliana Jung Sen Kosasih, Hengky Mannjot Singh Sanif Sentosa Sarah Yosefine Siboro SIAHAAN, BERTHA NERPY Solly Aryza Sri Aprianti Tarigan SUSANTO Theng, Bestadrian Prawiro Vanessa Wijaya, Elyzabeth Yenni Yenni Yenni