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All Journal Jurnal Ilmiah Edunomika (JIE) Jurnal Teknologi dan Manajemen Industri Terapan Al-Zayn: Jurnal Ilmu Sosial & Hukum JISOSEPOL : Jurnal Ilmu Sosial Ekonomi dan Politik Terang: Jurnal Kajian Ilmu Sosial, Politik dan Hukum Jurnal Kebijakan Pembangunan Daerah (JKPD) Wissen: Jurnal Ilmu Sosial dan Humaniora Desentralisasi: Jurnal Hukum, Kebijakan Publik, Dan Pemerintahan Asskruie: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Komunikasi, Administrasi Publik dan Kebijakan Negara Perspektif Administrasi Publik dan hukum
Raihan A. Hanasi
Unknown Affiliation
Religion Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Maladministrasi dalam Pelayanan BPJS Kesehatan di Rumah Sakit Pemerintah: Analisis Pelanggaran Asas-Asas Umum Pemerintahan yang Baik Perspektif Hukum Administrasi Negara: Studi di RSUD Dr. Wahidin Sudirohusodo Makassar Raihan A. Hanasi; Siti Nurhaliza Labasir; Lina Syafitri
Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan Vol. 3 No. 2 (2026): Mei: Desentralisasi : Jurnal Hukum, Kebijakan Publik, dan Pemerintahan
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/desentralisasi.v3i2.1657

Abstract

Maladministration in BPJS Kesehatan services at government hospitals remains a persistent challenge that undermines the principles of good governance in Indonesia. This study examines violations of the General Principles of Good Governance (Asas-Asas Umum Pemerintahan yang Baik/AUPB) in the context of BPJS Kesehatan services at Dr. Wahidin Sudirohusodo Regional General Hospital (RSUD), Makassar, South Sulawesi. This research employs a normative-empirical legal method, combining statutory analysis with field data obtained through interviews and documentation. The findings reveal that maladministrative practices—including procedural delays, discriminatory treatment of BPJS patients, inadequate information disclosure, and arbitrary administrative decisions violate several AUPB principles enshrined in Law No. 30 of 2014 on Government Administration. These violations contravene the principles of legal certainty, impartiality, proportionality, and accountability. The study concludes that institutional reforms, strengthened supervisory mechanisms through the Ombudsman of the Republic of Indonesia, and enhanced legal literacy among healthcare workers are necessary to reduce maladministration. This research contributes to the development of administrative law enforcement in the Indonesian public health sector.
Implementasi Asas-Asas Umum Pemerintahan Yang Baik Dalam Pelayanan Penerbitan E-Ktp: Studi Dugaan Maladministrasi pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Gorontalo Raihan A. Hanasi; Karmila Djafar; Marcela Puwa; Fadila Al-Hamid; Dwi Rahmatia Nurkamiden
WISSEN : Jurnal Ilmu Sosial dan Humaniora Vol. 4 No. 2 (2026): Mei : WISSEN : Jurnal Ilmu Sosial dan Humaniora
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/wissen.v4i2.1720

Abstract

The issuance of electronic identity cards (e-KTP) represents one of the most fundamental public services administered by the Population and Civil Registration Office (Disdukcapil). Nevertheless, various forms of alleged maladministration in this service delivery continue to be unresolved in many regions, including Gorontalo Regency. This study aims to analyze the implementation of the General Principles of Good Governance (AUPB) in e-KTP issuance practices at Disdukcapil Gorontalo Regency and to identify forms of alleged maladministration. Using a descriptive qualitative approach, primary data were drawn from the 2025 Maladministration Assessment Report of the Ombudsman RI Gorontalo Province Representative and official institutional documents, supplemented by secondary data from scientific journals, legislation, and verified news sources. Findings reveal that Gorontalo Regency obtained a final score of 64.79 with a 'Moderate Quality Without Maladministration' rating the lowest among four evaluated local governments. Three critical areas were identified: (1) non-compliance with service completion time standards, (2) unofficial administrative burdens including out-of-office form purchases, contravening the principle of proportionality, and (3) low public trust levels reflecting accountability deficits. This study contributes by elaborating the legal dimensions of AUPB as a more structured maladministration evaluation framework compared to prior studies focused primarily on public service management dimensions.
PERAN TRANSPARANSI DIGITAL DALAM MENINGKATKAN AKUNTABILITAS PUBLIK: STUDI PENGELOLAAN INFORMASI PUBLIK PADA WEBSITE RESMI PEMERINTAH DAERAH I Nyoman Ade Saputra; Raihan A. Hanasi; Sri Rosdiyanti Dalila; Deswita Maharani Poluan; Citra Wati Yunus; Refais Andrean Korompot
Jurnal Kebijakan Pembangunan Daerah Vol 10 No 1 (2026): Juni 2026
Publisher : Badan Perencanaan Pembangunan Daerah Provinsi Banten

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56945/jkpd.v10i1.431

Abstract

The use of official local government websites as a channel for disclosing public information is one way that the advancement of information and communication technology has fueled the digital transformation of governance. Due to Indonesia's high internet usage, local governments must make public information readily available, quick, and transparent in order to uphold the values of public accountability and good governance. However, there are still a number of challenges to the adoption of digital-based public information disclosure, including subpar information updates, inconsistent website management, and a lack of interactive public communication services. The purpose of this study is to examine how public information management on official local government websites can enhance public accountability through digital transparency. This study combines descriptive techniques with a qualitative methodology. Observation of local government websites, paperwork, and literature reviews were used as data gathering methods. Data reduction, data display, and conclusion drawing are all part of the interactive paradigm used in data analysis. The findings demonstrate the importance of digital transparency via local government websites in promoting public information disclosure and enhancing local government accountability. Websites run by local governments have been used to disseminate information about public services, government activity reports, and government programs. However, due to the influence of poor public information management, a lack of human resources, and poor public communication feature optimization, the deployment of digital transparency has not been operating at its best. This study suggests that the government's commitment to handling public information in an open, accurate, and sustainable manner is just as important to the success of digital transparency as the presence of a local government website.
Evaluasi Pelayanan Administrasi Perpajakan Berbasis Digital dalam Meningkatkan Kepatuhan Wajib Pajak UMKM Raihan A. Hanasi; Revalina Is. Hiola; Chintia Yusuf; Citrawaty Yunus; Pratiwi Pratiwi
Perspektif Administrasi Publik dan hukum Vol. 3 No. 3 (2026): Juli: Perspektif Administrasi Publik dan hukum
Publisher : Asosiasi Peneliti Dan Pengajar Ilmu Sosial Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/perspektif.v3i3.1046

Abstract

This study aims to evaluate digital-based tax administration services in improving tax compliance among Micro, Small, and Medium Enterprises (MSMEs), especially in the restaurant sector. The research uses a descriptive qualitative approach conducted at the Maghfira Restaurant in Gorontalo City, MSMEs that consistently fulfill their tax obligations. The data was collected through interviews with business owners and supported by secondary data from books, journals, and previous studies related to digital tax services and taxpayer compliance. These findings show that digital tax administration services, such as e-Filing, e-Billing, and other online tax systems, have provided significant convenience in the tax reporting and payment process. This service increases efficiency, reduces administrative burden, and increases taxpayers' awareness and discipline in fulfilling tax obligations on time. Based on the dimensions of SERVQUAL, the digital tax administration system shows reliability, responsiveness, certainty, empathy, and adequate tangible aspects in supporting taxpayer compliance. However, several obstacles were identified, including limited digital literacy among some MSME actors and internet network disruptions that sometimes hinder access to the online tax system. Therefore, the success of digital tax administration services depends not only on technological advances but also on education, socialization, and ongoing mentoring from tax officers. This study concludes that the digitization of tax administration services plays an important role in increasing the compliance of MSME taxpayers and supporting more effective and transparent tax administration.
Peran Teknologi Informasi dalam Modernisasi Administrasi Publik: Raihan A. Hanasi Raihan A. Hanasi
JISOSEPOL: Jurnal Ilmu Sosial Ekonomi dan Politik Vol. 2 No. 1 (2024): JISOSEPOL : Jurnal Ilmu Sosial Ekonomi dan Politik, Edisi Januari-Juni 2024
Publisher : Samudra Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61787/asjcz804

Abstract

This research discusses the role of information technology in the modernization of public administration. Information technology has become a major driver in increasing the efficiency and effectiveness of public services through the automation of administrative processes and e-government systems. In addition, information technology supports transparency and accountability by facilitating public access to information and public services digitally. Data-based decision making is also enhanced by information technology, enabling more accurate and evidence-based public policy. However, the implementation of information technology in public administration faces challenges such as data security, digital divide, and changes in work culture. The results of this research conclude that modernization of public administration through information technology offers great potential for improving the quality of public services and more responsive government governance. Recommendations include investments in data security, reducing the digital divide, staff training, continuous monitoring, multi-sectoral collaboration, and developing innovation to maximize the benefits of information technology in public administration.
PERAN GENDER DALAM PROSES PENGAMBILAN KEPUTUSAN DI DPRD PROVINSI GORONTALO: PERSPEKTIF PARTISIPASI PEREMPUAN Raihan A. Hanasi
JISOSEPOL: Jurnal Ilmu Sosial Ekonomi dan Politik Vol. 3 No. 1 (2025): JISOSEPOL : Jurnal Ilmu Sosial Ekonomi dan Politik, Edisi Januari-Juni 2025
Publisher : Samudra Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61787/fq55hb91

Abstract

Partisipasi perempuan dalam politik merupakan bagian penting dari upaya mewujudkan kesetaraan gender, sebagaimana diamanatkan dalam kebijakan afirmasi keterwakilan minimal 30% di lembaga legislatif. Penelitian ini bertujuan untuk menganalisis efektivitas kebijakan afirmasi tersebut, mendeskripsikan peran perempuan dalam proses pengambilan keputusan di DPRD Provinsi Gorontalo, serta mengidentifikasi faktor-faktor penghambat yang dihadapi. Penelitian ini menggunakan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara mendalam, observasi partisipatif, dan dokumentasi. Data dianalisis secara tematik dengan tahapan reduksi, penyajian, pengkodean, interpretasi, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa kebijakan afirmasi kuota 30% telah mendorong peningkatan jumlah perempuan di DPRD, meskipun pada periode terakhir keterwakilan perempuan masih berada pada angka 24%. Perempuan yang terpilih terbukti memiliki kapasitas setara dengan laki-laki dalam proses legislasi, pengawasan, dan anggaran. Mereka juga berkontribusi terhadap penyusunan kebijakan yang lebih inklusif. Namun demikian, keterwakilan ini masih menghadapi tantangan berupa hambatan budaya, struktur politik patriarkal, serta rendahnya minat dan kepercayaan diri perempuan dalam mengikuti kontestasi politik. Temuan ini mengindikasikan perlunya dukungan berkelanjutan dari partai politik, masyarakat, dan regulasi afirmatif yang lebih kuat untuk memastikan keterlibatan substantif perempuan dalam pengambilan keputusan politik di tingkat daerah.
Co-Authors Ade Sarengat Pakanheran AFRIZAL AFRIZAL Alisa Tutulango Aprilia Latif Butet Trivena Padang Iba Chintia Yusuf Citra Wati Yunus Citrawaty Yunus Deswita Maharani Poluan Dwi Rahmatia Nurkamiden Eva Yuniarti Utami Fadila Al-Hamid Faizal Faizal I Nyoman Ade Saputra Ifadhila Indah Putri Pakaya Johni Eka Putra Karmila Djafar Lina Syafitri Lulu Ulfa Sholihannisa Marcela Puwa Muh Amrih Nabila J. Ali Nadia Putri Zakaria Nadia Sawali Nia Rahmadani Bangko Novliana Igirisa Nurkamiden, Dwi Rahmatia Nurmahadi Nurmahadi Nurul Rabiatul Adawiyah Pratiwi Pratiwi Purnasari Sabubu Rahmat Rahmat Rahmawaty M. Noho Rahmi Thaib Refais Andrean Korompot Revalina Is. Hiola Rieneke Ryke Kalalo Rilan Raden Rosita Y. Abuba Samuel, Alya Ramadani Siti Asrawati Is. Bihi Siti Nurhaliza Labasir Siti Vahizrah Carlos Sri Fadhilla Astuti Bouti Sri Rosdiyanti Dalila Sri Yulianty Mozin Susanti Abdullah Wantu, Filshabilla Widya Lusi Arisona