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The Role of Artificial Intelligence in Government Services: A Systematic Literature Review Hamirul; Darmawanto; Nova Elsyra; Syahwami
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 3 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i3.163

Artificial intelligence (AI) technology has become a significant factor in the transformation of government services around the world. AI has opened up new opportunities for governments to improve their effectiveness, efficiency, and responsiveness in providing services to the public. This study aimed to conduct studies in order to conduct an in-depth review of the role of artificial intelligence in government services. Literature search efforts are carried out by searching on search engines using certain keywords. Articles that match the inclusion criteria are reviewed in depth. AI has become a powerful tool for governments to improve public services, administrative efficiency, and better decision-making. The use of AI in government enables fast data processing and accurate analysis, increases the efficiency of public services, strengthens oversight and law enforcement, and supports strategic planning. However, the challenges that need to be addressed, including data privacy, ethics, and public trust, must be looked at carefully.

Potential Analysis of Bitcoin Cryptocurrency as a Future Investment Asset: A Systematic Literature Review Jesika, Silvia; Widya Pratiwi; Deni Handani; Hamirul
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 4 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i4.165

Despite this promising potential, it is important to remember that investing in Bitcoin also involves risk. The price of Bitcoin is very volatile, and its value can change dramatically in a short amount of time. In addition, regulations regarding cryptocurrencies are still unclear in many countries, and regulatory changes could affect the price and adoption of Bitcoin. Security is also an important factor, as Bitcoin can be vulnerable to cyberattacks and theft. This study aimed to conduct studies related to the potential of bitcoin cryptocurrency as an asset for future investment as well as the potential risks that exist in this asset. Literature search efforts are carried out by searching on search engines using certain keywords. Articles that match the inclusion criteria are reviewed in depth. Bitcoin's potential as a future investment alternative is highly dependent on factors such as value growth, institutional adoption, and developments in blockchain technology. Nonetheless, it is important to be aware of the risks associated with investing in cryptocurrencies and to carry out in-depth research and consulting before making any investment decisions.

Analysis and Study of the Use of Digital National Identity Card Services in Generation Z Zahlimar; Abu Bakar; Ipik Permana; Mukarto Siswoyo; Hamirul
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 5 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i5.172

One of the latest innovations that has caught the attention of generation Z is the introduction of the digital identity card. As a substitute for physical ID cards that have been around for a long time, digital ID cards offer various benefits and attractive potential for generation Z. In this approach, a digital ID cards are a digital version of a person's identity that is stored electronically, with personal information such as name, address, and number identity. However, a digital ID card is not just a substitute for a physical ID card but a tool that enables generation Z to make wider use of information technology. This study aimed to explore the use of digital national identity cards in generation Z. This research is qualitative research that explores and describes in detail a situation or phenomenon of the research object being researched by developing concepts and gathering existing facts. Raw data is analyzed and organized by data collection date, data source, data type, data description, and data nature. All data must be read in order to find out what data has been obtained, the source of the data, and its meaning. Overall, generation Z has a positive opinion of digital ID card services. They see it as convenience and convenience to access their identity electronically, avoiding the need to carry physical documents all the time and speeding up administrative processes. Generation Z also appreciates the administrative efficiency offered by digital Identity Card services, enabling them to process ID card extensions or personal data changes more easily and quickly. Apart from that, generation Z also appreciates the integration of digital ID card services with other digital platforms. They can integrate their identity with banking services, e-commerce, or online ordering platforms, enabling them to make transactions easily and quickly. Generation Z is also aware of the positive impact of using digital ID cards on the environment by reducing the use of physical documents and contributing to sustainability.

The Role of Artificial Intelligence in Government Services: A Systematic Literature Review Hamirul; Darmawanto; Nova Elsyra; Syahwami
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 3 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i3.163

Artificial intelligence (AI) technology has become a significant factor in the transformation of government services around the world. AI has opened up new opportunities for governments to improve their effectiveness, efficiency, and responsiveness in providing services to the public. This study aimed to conduct studies in order to conduct an in-depth review of the role of artificial intelligence in government services. Literature search efforts are carried out by searching on search engines using certain keywords. Articles that match the inclusion criteria are reviewed in depth. AI has become a powerful tool for governments to improve public services, administrative efficiency, and better decision-making. The use of AI in government enables fast data processing and accurate analysis, increases the efficiency of public services, strengthens oversight and law enforcement, and supports strategic planning. However, the challenges that need to be addressed, including data privacy, ethics, and public trust, must be looked at carefully.

Potential Analysis of Bitcoin Cryptocurrency as a Future Investment Asset: A Systematic Literature Review Jesika, Silvia; Widya Pratiwi; Deni Handani; Hamirul
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 4 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i4.165

Despite this promising potential, it is important to remember that investing in Bitcoin also involves risk. The price of Bitcoin is very volatile, and its value can change dramatically in a short amount of time. In addition, regulations regarding cryptocurrencies are still unclear in many countries, and regulatory changes could affect the price and adoption of Bitcoin. Security is also an important factor, as Bitcoin can be vulnerable to cyberattacks and theft. This study aimed to conduct studies related to the potential of bitcoin cryptocurrency as an asset for future investment as well as the potential risks that exist in this asset. Literature search efforts are carried out by searching on search engines using certain keywords. Articles that match the inclusion criteria are reviewed in depth. Bitcoin's potential as a future investment alternative is highly dependent on factors such as value growth, institutional adoption, and developments in blockchain technology. Nonetheless, it is important to be aware of the risks associated with investing in cryptocurrencies and to carry out in-depth research and consulting before making any investment decisions.

Analysis and Study of the Use of Digital National Identity Card Services in Generation Z Zahlimar; Abu Bakar; Ipik Permana; Mukarto Siswoyo; Hamirul
Open Access Indonesia Journal of Social Sciences Vol. 6 No. 5 (2023): Open Access Indonesia Journal of Social Sciences
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/oaijss.v6i5.172

One of the latest innovations that has caught the attention of generation Z is the introduction of the digital identity card. As a substitute for physical ID cards that have been around for a long time, digital ID cards offer various benefits and attractive potential for generation Z. In this approach, a digital ID cards are a digital version of a person's identity that is stored electronically, with personal information such as name, address, and number identity. However, a digital ID card is not just a substitute for a physical ID card but a tool that enables generation Z to make wider use of information technology. This study aimed to explore the use of digital national identity cards in generation Z. This research is qualitative research that explores and describes in detail a situation or phenomenon of the research object being researched by developing concepts and gathering existing facts. Raw data is analyzed and organized by data collection date, data source, data type, data description, and data nature. All data must be read in order to find out what data has been obtained, the source of the data, and its meaning. Overall, generation Z has a positive opinion of digital ID card services. They see it as convenience and convenience to access their identity electronically, avoiding the need to carry physical documents all the time and speeding up administrative processes. Generation Z also appreciates the administrative efficiency offered by digital Identity Card services, enabling them to process ID card extensions or personal data changes more easily and quickly. Apart from that, generation Z also appreciates the integration of digital ID card services with other digital platforms. They can integrate their identity with banking services, e-commerce, or online ordering platforms, enabling them to make transactions easily and quickly. Generation Z is also aware of the positive impact of using digital ID cards on the environment by reducing the use of physical documents and contributing to sustainability.

Pendampingan Pembuatan Website Dalam Rangka Meujudkan Keterbukaan Informasi Publik Desa Jambu, Kabupaten Tebo Zulkifli; Pratiwi, Widya; Tarjo; Hamirul; Burhanuddin; Darmawanto; Hasdani
Jurnal Pengabdian Masyarakat Gemilang (JPMG) Vol. 2 No. 4: September 2022
Publisher : HIMPUNAN DOSEN GEMILANG INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58369/jpmg.v2i4.64

Currently the world of information technology is developing rapidly with the use of the internet which is increasingly global. The internet here as a transmitter of information, its existence has now become a human need. The benefits of the internet are quite large, especially in the world of business, entertainment and education. Jambu Village is one of the villages in Tebo Ulu District. Nangsri Village is a government agency engaged in community services experiencing problems in the system of introducing organizational structures, activities, locations, which are currently only known by the surrounding community. With the development of this Information Technology, it encourages the author to design a Website Profile of Jambu Village with the creation of this website, it is hoped that it will run well and can be felt the benefits, it will make it easier to introduce the potentials, activities, that exist in Jambu Village and the community can find out the developments that have occurred. occurred in Jambu Village, especially the community around Jambu Village and more broadly it can be known by all people in the world. The purpose of this service is to build a Website Profile of Jambu Village, Tebo Ulu District, Tebo Regency. The benefit of this service is that in addition to what is listed above, it is hoped that the existence of a Website in Jambu Village can optimize in conveying information about the potential organizational structure in Jambu Village. The method of this research is data collection, data analysis, design, programming, testing and implementation. With the construction of the Jambu Village profile website, it is easier to market products in Jambu Village so that it can be known by the wider community, especially the Jambu Village community, they don't have to come directly to Jambu Village, just look through the website to find out the information in the Jambu Village.

Analysis of the Effect of Service Quality on Consumer Satisfaction and Loyalty Emeritus G. Bitros; Syahwami; Iswahyu Pranawukir; Mohamad Ghozali; Hamirul
International Journal of Economics (IJEC) Vol. 3 No. 1 (2024): January-June
Publisher : PT Inovasi Pratama Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55299/ijec.v3i1.601

This research aims to provide an analysis of the influence of service quality which is correlated with customer satisfaction and loyalty. The influence of customer satisfaction on customer loyalty has a very important role in customer satisfaction and customer loyalty. This research was conducted at Warmindo Maharasa, Yogyakarta which has a population of all Warmindo customers who have visited with a population sample with a total of around 100 respondents. The calculation of the number of indicators will be multiplied by 5 to 10. The data collection process was carried out using a questionnaire method and also a Likert scale as a way of measuring the 21 indicators contained in the 3 research variables. The data analysis technique in this research uses path analysis. The results of this research show that service quality has a positive and significant influence on customer loyalty. Likewise, service quality has a positive and significant role in customer satisfaction. Then customer satisfaction presents a positive and significant element in customer loyalty. The results of this research also show that customer satisfaction influences service quality on customer loyalty.

Assistance in Strengthening Village Governance Through the Development of Standard Operating Procedures (SOP) and Increasing the Capacity of Villages Apparatus: Community Service in Sungai Arang Hamlet, Jambi, Indonesia Syah Amin Albadry; Darmawanto; Sasmita Rusnaini; Widya Pratiwi; Hamirul
Indonesian Community Empowerment Journal Vol. 4 No. 1 (2024): Indonesian Community Empowerment Journal
Publisher : HM Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37275/icejournal.v4i1.56

Effective village governance is an important foundation for sustainable development at the local level. However, many villages in Indonesia, including Sungai Arang Hamlet in Jambi, still face challenges in terms of governance, which can be seen from weak administrative systems, lack of transparency, and low capacity of village officials. This research uses a participatory community service approach which involves a series of activities, including: (1) Identifying village problems and needs through focus group discussions (FGD) and in-depth interviews; (2) Development of standard operating procedures (SOP) for various aspects of village administration; (3) Training and capacity building for village officials regarding SOP implementation; (4) Assistance and monitoring of SOP implementation; and (5) Evaluation of program impact. The research results show a significant improvement in village governance after program implementation. The developed SOPs have helped improve the efficiency and effectiveness of public services, increase transparency and accountability, and strengthen public participation in decision-making. In addition, the capacity of village officials has also increased, reflected in a better understanding of their duties and responsibilities, as well as a better ability to carry out administrative tasks. In conclusion, this community service program has made a positive contribution in strengthening village governance in Sungai Arang Hamlet. Developing SOPs and increasing the capacity of village officials has proven effective in improving the quality of public services, transparency, and accountability. This research recommends that this community service model can be replicated in other villages that have similar problems.

The Customer Experience Revolution: Building Brand Loyalty in the Age of Digital Disruption Sasmita Rusnaini; Ariyanto M; Silvia Jessika; Widya Pratiwi; Eva Marlina; Hamirul
Enigma in Economics Vol. 2 No. 1 (2024): Enigma in Economics
Publisher : Enigma Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61996/economy.v2i1.57

The digital age has fundamentally transformed how customers interact with brands. This research investigates the critical role of customer experience (CX) in fostering brand loyalty amidst the disruptive landscape of digital technologies. A mixed-methods approach was employed. A quantitative survey (n=500) of consumers assessed CX dimensions and their impact on loyalty. Qualitative interviews (n=20) with CX professionals explored strategies for optimizing CX in the digital era. Statistical analyses (regression, factor analysis) were conducted on survey data, while thematic analysis was applied to interview transcripts. Quantitative results identified personalization, omnichannel integration, and emotional engagement as key CX dimensions significantly influencing brand loyalty. Qualitative findings highlighted the importance of data-driven CX strategies, employee empowerment, and a customer-centric organizational culture. This research demonstrates that CX is a powerful driver of brand loyalty in the digital age. By focusing on personalization, omnichannel integration, emotional engagement, data-driven insights, employee empowerment, and a customer-centric culture, businesses can navigate digital disruption and build lasting customer relationships.

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