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All Journal Jurnal Biologi Tropis Didaktik : Jurnal Ilmiah PGSD STKIP Subang Jurnal Pengabdian Mandiri Tadris: Jurnal Pendidikan Islam JCSE: Journal of Community Service and Empowerment Pemberdayaan Masyarakat: Jurnal Aksi Sosial Jurnal Riset Multidisiplin Edukasi Jurnal Wicara Desa
Junaidi Efendi
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Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Computer Science & IT Economics, Econometrics & Finance Education Engineering Immunology & microbiology Languange, Linguistic, Communication & Media Public Health Social Sciences Other

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Pemanfaatan Digitalisasi untuk Meningkatkan Kompetensi SDM dalam Pengelolaan Administrasi Perpajakan pada UMKM Nurul Maharani; Vaudi Windi Aulia; Khoirul Umam; Moh Rifky Syahbani; Junaidi Efendi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1960

Abstract

This study aims to analyze the use of digitalization in improving human resource (HR) competency in managing UMKM tax administration. The research method used is a literature study utilizing secondary data obtained from books, journal articles, and various relevant scientific publications for the period 2021–2026. Data collection was conducted through a literature search on Google Scholar, ScienceDirect, and Mendeley with keywords related to tax digitalization, HR competency, and UMKM. The results show that tax digitalization through services such as e-filing, e-billing, and Coretax can increase the effectiveness and efficiency of UMKM tax administration. The use of digital technology helps business actors in the process of recording, reporting, paying, and storing tax documents more quickly, easily, and structured. In addition, tax digitalization also plays a role in improving HR competency, digital literacy, taxpayer compliance, and tax administration capabilities of UMKM actors. However, the implementation of tax digitalization still faces obstacles such as low digital literacy, limited technological capabilities, lack of training, and limited digital infrastructure. Therefore, support in the form of training, education, mentoring, and the provision of adequate technological facilities is needed to ensure optimal and sustainable implementation of tax digitalization in UMKM.
Penerapan Total Quality Management pada UMKM untuk Meningkatkan Daya Saing Dhini Febriani; Nurul Toyyibah; Moh Alvian Syahada; Junaidi Efendi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 5 (2026): Jurnal Riset Multidisiplin Edukasi (Mei 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i5.1979

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) in Micro, Small, and Medium Enterprises (MSMEs) to improve business competitiveness. In-creasingly intense business competition requires MSMEs to enhance product quality, ser-vice quality, and customer satisfaction in order to survive and grow. The research method used is a quantitative approach with data collection techniques through observation, in-terviews, questionnaires, and literature studies. The research objects were several MSME actors engaged in culinary, trade, and service sectors. The results of the study indicate that the implementation of TQM has a positive effect on improving product quality, opera-tional efficiency, customer satisfaction, and customer loyalty. TQM principles such as cus-tomer focus, continuous improvement, teamwork, and employee involvement have proven effective in increasing MSME competitiveness. In addition, this study also found several obstacles in implementing TQM, including limited capital, lack of understanding of quali-ty management, and limited human resources. Therefore, support from the government and related institutions through training and assistance is needed so that the implementa-tion of TQM in MSMEs can run more optimally. With consistent implementation of TQM, MSMEs are expected to improve business quality and compete more competitively in the modern business era.
ANALISIS PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) UNTUK MENINGKATKAN KINERJA MANAJERIAL PADA PT. Arina Hijab Ganding Junaidi Efendi; Moh Hanafi; Nurul Mustofa; Moh Andi Firmansyah
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2293

Abstract

This study aims to analyze the implementation of Total Quality Management (TQM) in improving managerial performance at PT. Arina. TQM is a management approach that emphasizes continuous improvement, the involvement of all organizational members, and a focus on customer satisfaction to achieve a company's competitive advantage. The research method used was qualitative, with primary data sources obtained through observation, interviews, and documentation. The collected data were analyzed based on the TQM elements implemented within the company. The results indicate that PT. Arina has implemented most of the TQM elements, including customer focus, quality obsession, a scientific approach, long-term commitment, teamwork, continuous system improvement, controlled freedom, unity of purpose, and employee involvement and empowerment. The implementation of these elements has had a positive impact on improving managerial performance and the company's operational effectiveness. However, education and training have not been optimally implemented because the company has not provided a structured and ongoing training program for employees. Therefore, improving education and training aspects is necessary to ensure more effective TQM implementation and optimally support the achievement of company goals.
ANALISIS HUBUNGAN TOTAL QUALITY MANAGEMENT DENGAN EFEKTIVITAS OPERASIONAL DAN PRODUKTIVITAS KERJA DI ERA DIGITAL Junaidi Efendi; Putri Fatimah; Adinda Nabila Abdilla Putri; Nur Alvian Firmansyah; Lintang Prabaswara
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2294

Abstract

The development of digital technology has encouraged organizations to improve quality, operational effectiveness, and work productivity in order to face increasingly competitive business environments. One of the most widely adopted approaches to achieve these objectives is Total Quality Management (TQM). This study aims to analyze the relationship between TQM, operational effectiveness, and work productivity in the digital era through a literature review approach. The research method employed is a literature review by examining relevant journal articles, academic books, conference proceedings, and research reports. Data were collected through searches in various academic databases and analyzed using content analysis techniques. The findings indicate that the implementation of TQM has a positive relationship with operational effectiveness through business process improvement, error reduction, efficient resource utilization, and data-driven decision-making. Furthermore, TQM contributes to increased work productivity through employee competency development, greater involvement in quality improvement initiatives, and enhanced work motivation and responsibility. Digital technology serves as a supporting factor that strengthens the implementation of TQM within organizations. Therefore, the integration of TQM and digital transformation can be an effective strategy for improving organizational performance and competitiveness in a sustainable manner.
PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) SEBAGAI STRATEGI PENINGKATAN KEPUASAN PELANGGAN PADA INDUSTRI PERHOTELAN Arini Nurfaizah; Adam Ahmad; Muhammad Ali Hosen; Junaidi Efendi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 6 (2026): Jurnal Riset Multidisiplin Edukasi (Juni 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i6.2308

Abstract

Customer satisfaction at the Azana style Hotel in Pamekasan. Hotels are a service industry that includes lodging, food and beverage services, travel agencies and others, the hotel industry operates in the service sector This accommodation is also the same as other industries. Where it is growing and there are more and more hotel buildings in every place. Both in big cities and small towns. The main function of the hotel industry is as a temporary residence for guests who generally go on long trips, or carry out special and general activities and can also be a place for tourists who want to go on holiday, and can also be a place for meetings, gatherings, birthday events. , as well as wedding events. The aim of this research is to determine the application of total quality management (TQM) in an effort to increase customer satisfaction at the Azana style Hotel in Teluk Dalam City, South Nias Regency. This research uses qualitative research methods using data collection, data reduction and documentation techniques. The data analysis techniques are data collection, data reduction, data presentation and conclusion drawing. The sources of informants for this research are the leaders (owners) of the Azana style Hotel, general managers, employees and customers/guests of the Azana style Hotel. The results of this research show that implementing TQM can increase customer satisfaction if it is fully implemented or implemented. Where TQM refers to organizational change, starting from changes in structure, goals, leadership and the role of employees in achieving a goal. Total Quality Management (TQM) in an effort to increase customer satisfaction can also achieve total business excellence and competitiveness. Because customer satisfaction is the level of customer satisfaction after receiving the services provided by a business. Therefore, with the main elements in TQM that can be used as a reference in increasing customer satisfaction, namely focus on customers, obsession with quality, scientific approach, long-term commitment, teamwork, continuous system improvement, education and training, controlled freedom, unity of purpose, employee involvement and empowerment. If the TQM elements are fully implemented or implemented within the Azana style Hotel, it can increase customer satisfaction effectively and efficiently.
Co-Authors A. Yudi Heryadi Abdul Rahman Achmarul Fajar Adam Ahmad Adinda Nabila Abdilla Putri Ahmad Ahmad Yudi Heryadi Aliya Sita Nirmala Arini Nurfaizah Ayu Maulidia Bahtiar Nopandi Deni Apriansyah Devi Ayu Destyaningsih Dhini Febriani Dwi Ariyani Fani Sastra Pranata Febriani, Evi Fredy Apritama Djunaidi Galang Febriansyah Idwin Has Saputra Irsatus Solehah Kamaruddin Kasanova, Ria Khoirul Umam Kusyairi Lintang Prabaswara M. Khoiri Maria Ulfa, Andi maulana, Wahyu Maulidi Insan Kamil Moh Alvian Syahada Moh Andi Firmansyah Moh Rifky Syahbani Moh. Hanafi Mohammad Subhan Muhammad Ali Hosen Muhammad Faqih Bafadal MUHAMMAD YUSUF Nur Alvian Firmansyah Nurul Maharani Nurul Mustofa Nurul Toyyibah Perdiyanto Putri Fatimah Putri, Devi lestari Pramita Qoribul Latif Rahmatullah Ramadhani Raihan Habibi Ta’lab Ridzky Prasetyo RR. Ella Evrita Hestiandari Silvan Kasrah Silvia Anita Dewi Siti Salama Amar Sopan Hidayat SUMARNI Supriastuti, Eko Syaiful Syaiful Vaudi Windi Aulia Yayan Priyantono